Best Buy Failed to Notify Me of Expired Warranty

Well, alot of people had alot to say. I own another tv from 1999 and
no problems, as a matter of fact I have never had a tv die on me
before (usually give them away after 10 years) and this was the first
also the most expensive and having sunk an additional $500 in
warranties with previous notification of expiration, I fully intended
to renew again. It is my responsility to keep on top of warranty
expiration and not best buy however since they had sent me notice
before I feel they made it seem that is how the warranty program
worked (when close to expiration they send a notification and I get
plenty of those in the mail on my products cause they want to make
more money). Then when they refused to help or renew it, I was and
still am greatly disappointed with their customer service/support. I
returned the lcd tv I purchased and have now crossed them off my list
of places I would buy from again. Their response to my situation was
to send me a $15 gift card (thanks alot). I then went and bought a
replacement 50" HD 1080P plasma which cost just as much as my previous
set and again got the additional warranty and a piece of furniture for
the stand as well as a new ipod 8gb nano for my wife totaling about
$3,350.00 in all and best buy never saw a penny of it plus will be in
the market for a 60"-65" lcd or plasma (I like the sharp aquos alot)
which will cost Im sure in the neighborhood of $7000 and again best
buy will not see a penny of it. I have told my friends and family what
happend and they will not be taking their business there either...
just myself alone will cost best buy $15000 in lost revenue over the
next 6 months plus however much they lose from all the people who dont
do business with them either my friends/family or those who read this
and also think that company could have treated the customer better.
Im sure they will be able to keep their doors open for business
without my purchases but in this current economy I would think they
would want as much business as possible and not to drive it away which
is exactly what they did.

Hmmm...you got the original warrenty in DECEMBER. Four years later,
you renewed it in DECEMBER. Amazingly, one year later after the
DECEMBER you renewed it in comes yet another DECEMBER. What part of
this math is difficult?

Your extended warranty that was purchased when the TV was new cost you
$300 for 4 years. If you would have purchased an extended warranty in
12/2007 I am sure that would have cost more than $300.00 since the TV
is older and is more likely to break.

So I do not understand what your gripe is about. If you think about
it, you are not out any more money since you would have likely spent
$400-500 on an additional warranty back in 12/07.

How long do you think a company will keep offering an extended
warranty? Would you keep buying an extended warranty 20 years after a
purchase is made if one was even offered that long?

That is the problem when stores try to go above and beyond to help
customers. It comes back to bite them. They went the extra mile to
help you out and it went from being (what they were thinking something
nice but not required to (what you were thinking) a requirement of the
warranty. Because it was simply a courtesy and not a requirement they
don't owe you anything.

Calendars are a great way to remember all annual events along when you
have to renew contracts, memberships and warrenties.
While I agree that they could have sent you a reminder they didn't aad
they probably will not take responsibility for this unless its noted
on the previous warrenty that you will be mailed a reminder before the
renewal date.

Does your boss constantly remind you to do your work? I would think
not. So why does Best Buy need to remind you of something that you
should have at least suspected was about to or had expired?

You bought that TV more than 5 years ago. Nothing lasts for ever and
logic should have told you "Gee, Ive had this for a while! I wonder
how much longer I have on the warranty?"

Its not Best Buy's job to keep track of that warranty information -
its yours. The fact that your high end electronic equipment broke
right after the warranty expired is Murphy's Law, not a problem for
Best Buy.

Furthermore, for all you know, the cost of extending that warranty
would likely cost more than the repair at this point. And again, from
a logic standpoint, 5 year old TVs are bound to break and neither Best
Buy nor the Manufacturer is going to take responsiblity for ensuring
that NOTHING ever goes wrong with your TV for Life!

I personally don't think they owe you anything. Its a 5 year old TV.
No one ever said that all your appliances and electronic equipment
would work forever or be fixed until infinity free of charge. Cough
up the money to fix it or get a new one.

The last time I was notified my extended warranty was about to expire
was "never". I'm surprised they did it at all in the past, but would
never expect them to do it for me.

They try to do something nice, albeit in their own interest, and sent
you a renewal before. You took it, knowing it was for another year.
You are responsible, not them. Own up to your own actions and move on
with your life. I HATE Best Buy, but even I can't find them at fault
for this.

Consumers are responsible for keeping track of this sort of thing
IMHO. It's great when a company sends reminder notices, but I do not
feel this should be expected.

srry, I dontthink you are owed anything here.

They don't need to notify you of anything, they did it as a courtesy.
Besides, you need to be keeping track of these things.

Merritt S.,

The fact that you bring your recent purchase into the conversation
tells me that you know you have a very, very weak case.

That being said, set yourself up a tickle file for your Warranties so
you will be able to give yourself a reminder.

BillR.

They may have sent a reminder in the past, but I doubt they have any
obligation to do that. In fact they stated they don't. Do you have
contrary information?

You may feel that it would reflect "goodwill" on their part to act as
though you still have a warranty, but look at it from their
perspective. Maybe you decided you no longer needed or wanted an
extended contract, and let it lapse. Then, a problem occured and you
want it repaired for free. Insurance companies would go broke if they
allowed this to happen.

This is just the nature of insurance. It is great to have when
problems occur, but if you don't have it, you don't. You don't get
"do-overs" with insurance. They didn't do anything wrong. You knew
when you renewed it that it was good for a year. Thus it should have
come as NO SURPRISE at all you had no insurance 16 months later.

I wouldn't threaten to return a used 30 day old TV to them - that will
surely cost you money and you have documented here it would be out of
spite. Besides, this was your error, not theirs.

I hope you understand that they didn't even need to do that. Your 4
year warranty could have expired with no reminder from them. It was
nice of them, you expected them to do it again, but they didn't.
That's not really their fault, and you are asking a bit much for them
to pay $400-500 for an item you bought 6 years ago!
It sucks, but you got some good use out of that TV. Please don't lower
yourself to being so petty that you would return the LCD TV.