Best Buy Associate Broke Our Plasma Television

Hopefully there will come a day when the American people realize that
they should purchase from locally owned businesses. I don't care if
it's a TV or a car or a pound of ground chuck... SUPPORT YOUR LOCAL
BUSINESSES! An independent dealer would undoubtedly have sold it at
the same or nearly the same price and included delivery and set up
with the purchase. Keep on "saving" money folks - this is what you
get. You're just hurting yourselves and your local economies! Well
done!

I agree with another poster. I was a little annoyed as well to hear
about your drama at being nine months pregnant and crying
hysterically. I understand pregnancy causes emotions to go wild
sometimes, but give us a break with the crying hysterically.

Seriously, you cried hysterically? I understnad that you made a large
purchase but you must have been annoying to the salesmen and your
husbad who were trying to work out the issue.

Honestly, YOU should have instructed the salesman as to how to load
the TV into your car. I got the impression that you and your husband
both had a funny feeling about the TV being on it's side. Nobody just
goes and buys a Plasma without reading up on them a little first. YOU
should have followed your gut instinct and had him load it how you
thought was best.

Ahhh... Best Buy, they are the worst when it comes to customer
service. I too went through hell with them so I don't buy big items
from them anymore. (I was promised a price on a returned HDTV and when
I went to pick it up they wanted $400 more for it or I couldn't have
it after they said the original price was right.) It doesn't do any
good with these guys THEY ARE A JOKE!! (I didn't buy the tv to say the
least!)

Go to Circut City or someone else from now on. Even Circut City told
me they would have even honored the price they gave me even if was
wrong....

So, did they eventually replace your plasma TV?

I have never had a good experience at Best Buy. I will never buy
anything there again. All you can do is tell everyone you know to shop
somewhere else. I'm sorry for what you went throught. They are a
horrible store.

Mike

If you used a credit card to do the purchase see if they can help you
with this company.

Could you please come back and update us on what happens? I am always
amazed when people post letters similar to this one contacting
attorneys,demanding to speak with the president and vice president
a.s.a.p. after hearsay from several employees, and posting the letter
on a public site. They never come back and we're left to wonder if
this tactic works.

It doesn't matter that your pregnant. If this is true, the point
is..you deserve a new TV. It doesn't matter if it was the associates
fault or it was already cracked in the box. It still NEEDS to be
replaced. This is terrible! If I am spending 2,000, I either want my
money back or the TV replaced! Wow-I hope you get this resolved!!

Who cares if you were pregnant? Boo hoo!

While I agree with you 100% that there is something fishy about this
(they want to "cut you a deal??"), if there is one thing I can't stand
it's another woman who uses "I am/was pregnant" and/or "I am/was
crying hysterically."

I have been pregnant myself and while maybe somewhat moody, have never
"cried hysterically" over anything. If you are that emotionally or
mentally fragile when you are pregnant, please, do us all a favor and
stay home.

Again, while I think that something needs to be done for you and I
hope that they respond to your problem, but I really wish you'd have
left the emotionally wrought drama out of the letter. It's
unnecessary and frankly, annoying.

you are 100% in the right.

I would call the BBB and file a small claims. ALSO, if you paid by
credit card dispute the charge IMMEDIATELY with your carrier.

This is egregious behavior by this associate and Best Buy.

If this is true, I will remind myself this season where NOT to shop.

Ooh! How horrible!

I assume this was in a box. It could have been cracked when you bought
it.

Even if it was there is no excuse for the way it was handled.

Good luck with this.

What an awful situation! Since you asked specifically if the set
would be ok lying flat, there's no reason they don't owe you a new
set. Assuming of course that this is the entire story and you were
driving carefully home. I can see why companies are becoming more and
more hesitant to load cars down with merchandise. Unfortunately a
newbies stupidity may cost Best Buy a pretty penny in the end. Let us
know what happens!

Garbriella,
Best Buy might not accept or take action on letters from third paries
so I suggest you go to BestBuy.com.... click on CUSTOMER SERVICE in
the right hand corner of the home page and then click on CONTACT US -
ONLINE.
Good luck.
BillR.

Gabriella K,
Call your credit card company telling them what happened and that you
want to dispute the charge.
Be prepared to give names of people you spoke with.
Good luck and stop back and let us know how this whole mess shakes
out.
I just snatched this quote from the site I have pasted below: under
no circumstances should you lay down a plasma during transport. ...

http://reviews.pricegrabber.com/plasma-lcd-televisions/m/29441303/

BillR.

How did you pay for this? Did you use a credit card, if so you may be
able to dispute the charges

Question: Did anyone open the box before it left the store? If not,
how does anyone know that it wasn't already broken?

I'm taking a guess, however, that the item was removed from it's
original box and either transported without the box or was put back in
the box wrong (e.g., without the Styrofoam bumpers).

In it's original packaging, an item is not supposed to break unless
something significant happens. These things get transported from
Japan, Korea, China, and elsewhere without breakage.

As for lying it flat... who wouldn't? I don't know many people who
have a car tall enough to accommodate a 50" set upright. And, if they
do, how to safely keep it from falling over?

Yes, when its laid flat and you go over a speed bump at 80, it will
fly into the air and then slam back down and even with the original
packaging, it could break. I have to guess that THIS is what they are
accusing you of...

Anyway, what I really don't understand (not having owed such a set) is
what's the warranty on this sort of thing? I have to think that
either Best Buy or Panasonic would cover a product that's... what... 1
hour out of the store. I can see that they'd want to avoid having to
cover people who take it home, remove it from the box, and then drop
it.

I think you deserve to be able to make an exchange. I do not,
however, think that bringing your pregnancy into this is necessary.
You deserve an exchange because you do. Not because you're pregnant.
You deserve an apology (although do you REALLY care that much about
getting one?) because you were lied to. But not because you're
pregnant.

Unbelievable. And that Jamal LIED about it is inexcuseable. I don't
blame you for wanting to escalate this higher up the chain of
command--no way should you be out $2K for that television. Please let
us know how this turns out.

Actually, on second thought... if your local news station or newspaper
has a "consumer advocate" type segment or reporter, contact them and
see if they can help you. We have that here in the Twin Cities and
people really do get results!