Refund For Item Purchased But Not Avaiable

Posted Mon March 12, 2012 7:52 pm, by Cynthia S. written to Best Buy

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On March 9th my husband attempted an online purchase of a computer hard drive, and used his debit card for this purchase after it was confirmed that the hard drive was available at the store in Matteson, Illinois. A half hour later he receive a email stating that the hard drive that he ordered and paid for was not available in any of the stores in our area. My husband cancelled this order right away. He then went online a purchased a more expensive hard drive to be picked up at the Orland Park store location. He picked up his purchase in Orland. He later discovered that we were charged for the both purchases. On Saturday, March 10th, my husband called about the refund from his first order. He was told on the phone by a representative that this would be turned over to the credit department, and that he should receive a call. On Monday evening, March 12, 2012, my husband called back to inquire about his refund, and he would told he would get it back by Saturday, March 17th. The issue here is he was told that the product was available, and our bank card charged, then told it was not available. None of this was his fault.

I would like for Best Buy to refund the amount of $75.76 immediately. It may not seem like a lot of money to you, but it is to us, and it is the right thing to do. It is bad customer service for a store to hold your money that long, and it is really awful when a store can take your money, before it confirms that the product is available.