Your poor practices have driven me away for good

Posted Fri December 2, 2011 1:29 pm, by Lisa B. written to Best Buy

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On Thanksgiving night my Mother and I went to your Frederick, Maryland store. Our intent was to purchase the 24" Dynex TV's that were on black Friday sale for $79.99. We arrived at 9pm for a store opening at midnight. I would estimate that we were about 200 people back in line. At around 10:00 a manager came out and made an announcement to let us all know what would not be tolerated, (pushing, running, etc.). He then said employees would be around soon with tickets for certain items. Soon after we started seeing these employees. All but one had tickets for laptops. The other had tickets for e-readers. We figured the TV's we wanted didn't get tickets.

At midnight the store opened and everyone was aloud in at once. Imagine 500 or 600 people in that store at one time! We headed back to electronics and I asked an employee to point me in the direction of these particular TV's. He asked if I had a ticket. Really? So we went to the front of the store to leave, feeling frustrated and defeated, and I saw that manager standing by the "out" door. I walked up to him and asked him why he or his employees didn't make an announcement that those TV's were spoken for instead of letting us stand outside for 3 hours, freezing. His response was, "Oops".

I understand the whole first come first served idea of black Friday, but this was an outright scam. The ad said, "minimum of 15 per store", but what it really should have said was, "just enough to get you through the doors to buy something else".

We sat in my car and watched as several people walked out of the store with 5 and 6 of the TV's. I can't give one to each of my two children for Christmas, but what do you know, there are a ton of them for sale on eBay.

I look around my house and every room in it has electronic's that were purchased from Best Buy. Never again. You have lost a very good and loyal customer and I have let everyone I know about this event via Facebook and Twitter.

Lisa

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Re: Your poor practices have driven me away for good by dg132001 Posted Wed December 7, 2011 @ 2:50 AM So you are blaming Best Buy because there were at least 200 people in front of you in line? They had the number of televisions that they said they would but unfortunately you got there too late. What makes you think that 15 of the 200 people in front of you wouldn't have taken the tickets? Next time you would have to get there earlier. I can't understand why you are blaming them for this? Reply Re: Your poor practices have driven me away for good by RedheadwGlasses Posted Mon December 5, 2011 @ 1:40 PM I think this is the price you pay when you take a chance on shopping this way. Reply Re: Your poor practices have driven me away for good by McJohn Posted Mon December 5, 2011 @ 8:50 AM Feel glad you didnt get one of them, they had horrible specs on them. Not to mention you can get the same stuff at the same price if not cheaper, in time for Christmas. In Fact Cyber Monday had much better TVs for the same price and you can buy them in the comfort of your home. Also if there were only 15 per store you can figure out who is getting them by figuring how many people were in front of you. Reply Re: Your poor practices have driven me away for good by Lisa H. Posted Fri December 2, 2011 @ 1:57 PM I wonder if there were indeed tickets for the TVs, but they were gone long before they would have gotten to you? If you were 200 people back, and there were only 15 of them, it would make sense that they went fast. Are you sure that people had 5-6 of the same TV you wanted? And of course they do small amounts of those loss-leaders to get you in the store. It's the basic idea behind Black Friday. Reply The nature of the "doorbusters" by ST Fri December 2, 2011 @ 4:43 PM Just to be clear by Lisa H. Fri December 2, 2011 @ 6:21 PM I did not want mutipules by Barli Fri December 2, 2011 @ 8:33 PM How do you know... by jeishere Mon December 5, 2011 @ 11:49 AM Yes, there were tickets. by Barli Fri December 2, 2011 @ 8:36 PM Now I kinda agree with this statement by T. B. Fri December 9, 2011 @ 7:40 PM