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 Lied To and Misled at Best Buy
Posted Mon July 23, 2012 4:20 pm, by Chad G. written to Best Buy
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Dear Sir or Madam,
On July 21st 2012 I went to your store in Bangor Maine to purchase a JVC car stereo head unit and a dash kit so that it would fit my 2004 Grand Prix. I told the sales associate (I don't recall her name, it started with a K) that I had never installed one before and asked if i would need any special tools or wiring she told me I would not. She made it clear that I simply unplug the old unit and plug in the new, and slip it into the slot and I was good to go. I even gave her the make model and year, which she looked up in the computer.
I got everything home and took apart the dash so I could remove my old radio,I unplugged the old radio and found that the new radio did not have the same plug in the back. I went back to Best Buy to ask why I was told I would not need special wiring. The associate I spoke to said "I don't know, but we can sell it to you for $129.99, oh and you'll need an antenna adapter too, youre looking at about $150 total"
I was upset at this point, my old radio had already been removed and the new dash kit installed, all I was expecting to do was plug in and snap into place. I went home and uninstalled the dash kit, replaced my old radio, boxed it back up and returned it. I told the person at the return counter that I was returning this and did not appreciate being lied to.
I would like Best Buy to review their training procedures. I do not appreciate beling lied to, especially when a little bundle of wires is going to cost TWICE what the radio did.
Your associates should not be lying to customers just to make a quick sale, just to have that customer return and expect him to buy more stuff.
After this, I am seriously considering making all my electronics purchases through Amazon, where I have found knowledgable people who care about making their customers happy.
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