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Big Bubba's Bad BBQ Discriminates Against Coupon Users

Posted Mon April 28, 2008 12:00 pm, by Susan C. written to Big Bubba's Bad BBQ


Last Thursday night at about 7pm, we went in for dinner. I had a "free birthday meal" coupon that the company had mailed to me, good for $20.00 off, if we purchased 2 entrees. I believe our server's name was R, and I felt he gave extremely poor service.

First of all, the appetizer was brought out fairly quickly (the server's assistant, though I did not catch his name, was fantastic). But after that, we were kept waiting and waiting. I was beginning to wonder what the problem was. Finally, after at least 45 minutes of waiting, R (the server) came out and told us that there was a problem - the kitchen was backed up, and it would be another 15 minutes before our dinners were ready. He said he would be happy to bring out another beer, though. I said, "Since our meals are late, would that be on the house?" He laughed like I'd just made the biggest joke. "No, can't do that". I thought that was the least the restaurant could do was offer a free beer in apology for making us wait!

The dinners did show up in about 15 minutes (brought by the friendly server's assistant, what a nice guy!), but my tri-tip was medium-rare, not medium-well as I had requested. But more importantly, our server basically IGNORED us. He checked back once after quite a while, but only to see if we wanted more beer (I get the feeling they really push the alcohol!). I saw him visiting with other customers, but I felt he was just giving perfunctory service to us, even after the meal was delayed so long! Based on that, we decided to withhold our tip. If service is poor, a tip should not be expected.

Remind all of your servers (especially R) that ALL customers deserve the best of service. You should not discriminate against customers who have a coupon for a freebie, or customers who don't order alot of drinks. It's not just about the tips! But we do tip generously for excellent service and friendliness.

Since our meal was delayed for over an hour, I feel that the restaurant should refund at least a portion of our bill. Despite the $20 off coupon, we still spent almost $50.


Reply



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by Susan C. Posted Thu August 21, 2008 @ 7:09 PM

The negativity, non-supportiveness, and misunderstanding in some of
the comments here was pretty rough on my deliacte psyche... ! :)

Reply


...I mean DELICATE... haha! by Susan C. Thu August 21, 2008 @ 7:11 PM
by mrsdkm Posted Thu May 1, 2008 @ 10:20 AM

I have experienced some difference in treatment due to using a coupon.
At one place, I was told they were "out" of baked potatoes, so I
settled for mashed. Not long after we got our food, I noticed several
baked potatoes being served. At another place, the meal came with
complementary ice cream. we were told they only had vanilla. I saw
other flavors being served. Alot of places ask that you present the
coupon when ordering. It should not result in poor service though.

Reply


=Just poor service in general!= by Susan C. Thu August 21, 2008 @ 6:34 PM
by Angelic Princess:) Posted Wed April 30, 2008 @ 3:11 PM

Ok, I just scimmed the letter but I didn't see the word "manager"
ANYWHERE. IF you wanted a partial refund, you should have asked for
the manager, but ya didn't, so it must not have been THAT important.

Reply


WRONG! IT WAS IMPORTANT, BUT ALSO LATE! =) by Susan C. Thu August 21, 2008 @ 6:47 PM


by Donno Posted Tue April 29, 2008 @ 12:20 PM

It used to be called Bubba's Big Bad BBQ, and in the good times Bubba
ate so much of his own product that he gained a lot of weight. Rising
food costs finally took their toll, and it was renamed to Big Bubba's
Bad BBQ.

Source: bbb_bbq.com

Reply

by BellaSera Posted Tue April 29, 2008 @ 10:34 AM

A few things here.

First, I don't think this is necessarily a discrimination against
coupon users. Perhaps your server wasn't very good. Did you notice
other tables getting their food on time?

Second, in regards to the tip, I agree that if the service is poor the
tip should reflect that. But if the kitchen was indeed backed up the
server shouldn't be faulted nor should he be faulted for food that
isn't cooked properly. I do, however, feel that his blowing off your
table does qualify as bad service.

But...

Third, this is a great example of why talking to the manager at the
time is important. The manager needed to know of the kitchen's
performance and the server's attitude. Plus, he/she probably could've
given you those free beers you asked for!

But it doesn't negate your complaint, and I do think you wrote a good
letter.

Reply

by Quasi_Mondo Posted Tue April 29, 2008 @ 10:19 AM

Did you inform the server right off the bat that you were using a
coupon or did you present it before he brought the check?

It really doesn't make any sense for the service to be bad on purpose
if you're using a coupon that they themselves sent out.
Does it?

Reply

It does if the server by Keith C. Tue April 29, 2008 @ 3:54 PM


Poor Service Based On Coupon Use By Customer? by Susan C. Thu August 21, 2008 @ 6:50 PM


by Gino Posted Tue April 29, 2008 @ 1:31 AM

I wonder if any other patrons with coupons felt discriminated against
for using coupons? I've had long waits in the past, and took into
account how busy it was while waiting. The tip snub handled the poor
service, I suppose, but were there other patrons in the same situation
that night without coupons?

Reply


The real problem was how server handled situation... by Susan C. Thu August 21, 2008 @ 6:54 PM

by Donno Posted Mon April 28, 2008 @ 4:25 PM

A competant cook can add a few minutes cooking to a piece of meat. I
just had it done a few days ago.

An hour isn't unheard of if a kitchen is backed up. I had that happen
at a catfish joint in TN, and we just had a few more drinks and good
conversation. We didn't ask for anything free.

I don't think they own you anything, and the time to ask was while you
were there.

Reply


Sorry, you just had to be there... by Susan C. Thu August 21, 2008 @ 7:01 PM
by Steve-OH Posted Mon April 28, 2008 @ 2:12 PM

but still you stiff the guy? That's rough. Sometimes things are out
of the server's control. When the kitchen is behind, the server has
to kiss a lot of behinds!
Speak to the manager, have them adjust the bill, but don't screw the
server.

Reply


THE SERVER WAS RUDE! by Susan C. Thu August 21, 2008 @ 7:03 PM


by RedheadwGlasses Posted Mon April 28, 2008 @ 1:37 PM

You're right that poor service doesn't need to be rewarded with a tip.
But it does warrant a conversation with a manager, who in all
likelihood would WANT you to let him/her know that a waitperson was
not performing up to par.

And if you wanted to not pay your entire bill, again, that called for
speaking with a manager on the spot.

Reply


agreed...adn free alcohol illegal by SuzieCat Mon April 28, 2008 @ 3:04 PM

Free alcohol is illegal? by Keith C. Tue April 29, 2008 @ 3:56 PM


Not Free At Busch Gardens... by mstendardo1 Tue April 29, 2008 @ 11:18 PM


Just an example...but a sincere "Sorry" or a smile, maybe? by Susan C. Thu August 21, 2008 @ 7:07 PM


I'll know better next time... by Susan C. Thu August 21, 2008 @ 7:05 PM




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