Annoying Solicitations at BJ's Wholesale Club

The company did end up calling me a full TWO MONTHS after I wrote this
letter. I would have preferred to not receive a call back at all.

The woman who called was a manager who works on Sunday. She had the
nerve to argue with me and tell me that there are always shopping
carts in the store. That is a complete lie or she is just not paying
attention to what its going on.

I did not renew my BJ's membership and I am very happy at Sam's Club
now. If BJ's had shown a little more enthusiasm to keep me as a
customer I probably would not have left them.

I used to shop at BJ's a lot. They also had people with booths selling
windows and gutters and things like that. I just would give them a
stern "no!" when they asked me if I was a home owner. (Even though I
am). I didn't let it bother me. They usually stayed by the booth,
though. If she's actually following you around the store, you might
way to say something along the lines of "you are wasting your time
targeting me and following me. I rent. You might want to go back to
your booth and bother someone else." I bet she'll remember you if you
do that >:D

As far as the carts go, I know they don't bring many in (my local
stores don't really have a lot of places to put them, anyway). So I
would always just grab a cart from the lot on my way in, instead of
hoping there was one inside, seeing that there wasn't, and then going
back out.

Ask the woman for a business card...then ask if she is work for BJ's.
If she stammers and says some crap about well we use BJ's as a tool to
reach customers or whatever...then you can guess she is there openly
soliciting without BJ's knowledge.

I would go to management and inform them of the situation...hand them
the card she gave you...and let them take it from there.

I bet you won't see her the next week.

I could not agree with you more, I think hassling your customers for
more money is flat out rude. I see nothing polite about putting
customers in a position that many find uncomfortable.

I guess being a good customer, not bounching checks and not pooping in
the aisles is not good enough anymore, you still get asked to give the
store more money.

When I shopped at Sam's Club many years ago, they had a great process:
Kids in a certain age range could bring in one shopping cart from the
parking lot (with a parent with them) and get a raffle ticket each
time. The store did regular drawings for very cool stuff, with these
kids being the only people in the drawings.

It seemed especially useful in the winter, when it's difficult for a
store employee to push a line of multiple carts through a snowy
parking lot.

Adam W.,

One of the big box Home Centers has a lady just inside the door
shilling their credit card. By now she has learned the look on those
of us that are not interested.

While I agree that a supply of carts should be in the store I always
grab one on my way in no matter the store.

BillR.