Disatisfied Customer

If this hasn't been resolved- good luck now. The Brewster Blockbuster
store has closed down.

One more nail in the coffin of personal responsibility...

So, you want Blockbuster to track down these movies so you can return
them to DVD Express and you can get a refund. This doesn't make any
sense since DVD Express already told you they won't give you a refund
anyway.

Why is it Blockbuster's fault that you returned the movies to them
rather than DVD Express? It's nice that they even make an effort to
return them, they could simply throw them in the garbage. They are
under no obligation to locate them for you.

Why don't you contact DVD Express and see if THEY have a record of
receiving the movies that Blockbuster sent back to them? They own the
movies, it's more in their interest to keep track of them (although
maybe not, since they got their money back ;) ) - Blockbuster had no
obligation to do anything at all. I'm actually surprised that they
spent the money to return them to DVD Express.

The bit about how you are "out over $54.00" and how you want "some
kind of satisfaction" is just amazing. Blockbuster hasn't done
anything wrong.

The reason you're out $54.18 is that your husband, instead of
returning his Blockbuster DVDs, left them at someone else's store.
Sure, it would have been nice if someone had found the DVDs and
dropped them off at DVD Express on their way home, but it's not
required.

Whatever did happen (and I suspect that your husband doesn't remember
dropping DVD Express movies off at Blockbuster, but rather that he had
these movies and he thought he dropped them off, so he thinks he
probably left them at Blockbuster -- and they might have fallen oug of
his bag at Starbucks, too), the movies are now gone. That's
unfortunate, but it sometimes happens that people don't do whatever
they really ought to do with DVDs, and nobody at Blockbuster has a
greater responsibility to your family finances than your husband does
anyway.

You pretty much blew it. If you had been really nice to the manager,
you might have gotten her to want to do you the huge favor of trying
to figure out where your DVDs went, but instead of acknowledging that
it was a huge favor, you went in with an expectation that she would
solve your problem for you and you got irritated when she didn't do
it. Maybe Blockbuster will tell her to try to find it, in which case
she'll go around to the various people who work in the store and say,
"A customer claims she left some DVD Express DVDs here, and now the
home office says I have to ask you whether you know what happened to
them. Do you know what happened to them? No, I thought not," give it
a couple of days so it looks like she might have put some real effort
into it, and report back to the home office that her extensive
investigation did not turn up the DVDs and would they like her to
bring in a psychic to help find them. But even if she did find the
DVDs now she'd make a point of not giving them back to you.

Sometimes bad things happen and nobody owes you any money as a result.
In this case, your family owes DVD Express $54.18, your husband owes
your family $54.18, and nobody owes your husband anything. He's the
only one who did anything wrong. I suggest that in the future you
make sure someone more reliable handles the return of rented DVDs.

I am confused....

". I asked if we were able to retreive the movies from Blockbuster
could we get a refund and they replied " no""

"I would like Blockbuster to track those movies down so that I could
get a refund from DVD Express or some kind of satisfaction."

First you say DVD express says they won't give you a refund then you
say you want the movies so you can get a refund.

pay more attention to detail than you or your husband did. You were
the ones responsible for the movies. Next time take them back where
they came from.

Why should Blockbuster track stuff dumped at its store that doesn't
belong there?

You can't claim to be a good customer then state you rented from
somewhere else.


Good Day

Your anger should be directed at your husband. The movies are most
likely marked clearly where they came from. The fact that he failed
to read the location is his fault and no one elses.

Mrs. J.,

I see your issue but must admit that one company has no duty to manage
the inventory of another company.

Of course, in a nicer world they would have found them, walked them up
the street and handed them to the other proprietor. Those days are
history.

Maybe your letter will generate some noise on the topic and you might
get some form of satisfaction.

Stop back and let us know how this shakes out.

BillR.