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Top 25 Letters
The selection and placement of letters on this page were determined automatically by a computer program.

  1. Rude confrontation with a senior member of your management.
  2. Suggestion Box Update
  3. Regarding the Members of Planet Feedback
  4. The Suggestion Box
  5. Safety placard shoved in my face
  6. What Can You Do for Us as President, John McCain?
  7. Children not wanted at Kaufmann's
  8. Suggestion Box Update
  9. Kissing at the Chili's
  10. Return Policy Will Cost Target Millions
  11. My Son is Also a Customer, Barnes & Noble
  12. Movies at the Hilton
  13. Amazon.com sells pornography
  14. Beating Dead Horses! (no offense to any PETA supporters!!!!)
  15. 3 yr old injured
  16. The CDC is wrong....would you want my blood?
  17. Removal of Emily Gillete from Delta Flight 6160
  18. Turned away on Christmas Day by Blockbuster
  19. Inconsiderate Wait Staff
  20. MERRY CHRISTMAS at Target is a dirty word!
  21. After more than 30 years shopping at Wal-Mart.....I'm done. Never again.
  22. BILL MAHER, FIRED
  23. David Letterman is Not a Gentleman!
  24. Target's Refusal to Issue a Credit
  25. Store Manager Called My Son BUCKWHEAT




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Turned away on Christmas Day by Blockbuster

Posted Tue December 26, 2006 12:00 pm, by Adam W. written to Blockbuster, Inc.

Write a Letter to this Company  |  Rate this Company


On Christmas Day I called the Blockbuster in Revere MA to find out what time they closed. I got no answer but I was sure they were open. I called two other Blockbusters and they told me they were open until 10pm but had no idea if the Revere store was. I decided to take a chance and go there. I got there to find them open. There were two employees and one customer in the store. I wasn't sure why they were not able to answer the phone when I called. I called three times and let it ring for several minutes.

My main reason for going there was to exchange a gift my roommate had bought for me at a different Blockbuster. He bought me a full screen edition of The Devil Wears Prada but I wanted a wide screen one. I took it to Blockbuster expecting to exchange it with no problem. I asked the manager who in past visits has been very nice to me. She even convinced me to sign up for Blockbuster Rewards the other day. I was happy to see her when I walked in because I was sure she would help me with no problem. Well she refused to do anything without a receipt. The DVD was unopened and I was exchanging it for the same title. I simply can't understand her logic in not accepting such a simple excahnge.

I recently signed up for Total Access and I have had a great experience with Blockbuster for the past month. I have been in the store several times per week. I have returned every mailed DVD to the store rather than dropping them in the mailbox. I have purchased something extra almost every time I have been in. I am a great example of what your company is trying to do with the Total Access program. You lost me as a customer years ago but in the past month you have won me back.

After today's experience I have to rethink my relationship with Bockbuster. I have had a few DVD's come a day late and have had some shipped way past the 24 hour turnaround time. I could deal with these issues but I won't stand for bad customer service. This is the sort of thing that will keep me far away from your stores and joining up with Netflix. I started a free trial with them last week just to compare. I had no intention on leaving Blockbuster but I wanted to see what the difference was. So far, I love the website much better than yours. I also tested the availibilty of several DVD's. Everything I tested was available on Netfilx but many had waits on Blockbuster.

Up until today I was still in love with Blockbuster. Now i have to spend the remainder of my Netflix trial deciding which one I want to cancel.

This complaint is mainly about your return policy and a managers unwillingness to bend the rules in the interest of customer service. I have been a retail manager for a number of years and was always willing to bend the rules if it meant making a customer happy. Blockbuster had nothing to lose by granting my request. I'm disappointed.....


Reply



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by Persephoneo Posted Sun March 25, 2007 @ 1:03 PM

Sorry you had a less than fun Christmas...I dislike full screen
versions too.

With people stealing things then returning them without a receipt,
it's unfortunate that stores have to make policies to protect
themselves. It sucks that the few tacky ruin it for the majority. I
think the manager was just trying to follow the rules and avoid
anxiety and job stress...I can't blame them.

As for the Christmas present, regift it to someone you're 'meh' about
next year. Problem solved! (just kidding) take care!

Reply
by Clinton Crawford Posted Wed March 21, 2007 @ 11:17 PM

A couple of questions come to mind.
Did the DVD even come from blockbuster originally or were you pulling
the same scam on them that target fell for?
After your experience at target do you see why blockbuster has this
policy?

Reply

by myswtghst Posted Mon February 19, 2007 @ 10:07 PM

I know I'm getting in late in the game, but forgive me, I wanted to
add my 2 cents. :)

Sometimes asking for something that seems simple/easy to the customer
isn't so simple/easy. And just because it means it'll save a customer,
doesn't mean corporate will back it up. I work in customer service,
and I can get away with a lot. I know what I'm allowed to do, what I
need approval from my direct sup for, and what I need approval from on
high for. My customers don't know the distinction unless I tell them.

I don't presume to know Blockbuster's policies for exchanges, but it
is possible that if she did the exchange, she could get in trouble, or
even lose her job. I have very few customers at my job I'm willing to
get in trouble for. Go the extra mile? Yes. But to break rules that
for all you know could result in disciplinary action? Heck no.
Especially not when I'm already getting paid only minimum wage,
working a holiday with limited staff and no way to get the boss's
approval.

The other thing I noticed (and I'm not the only one) is the lack of
focus in the complaint. I understand you're trying to make a point
about Blockbuster, but if the complaint is about this incident, don't
bring switching to Netflix into the equation. It's unneccessary.

The reason people have been "attacking" your letter? You're upset that
someone wouldn't bend the rules for you. You are not entitled to
anything beyond the store's policy, and because you weren't treated
the way you wanted to be, you pouted and ran off to Target, who let
you exchange the movie. While I don't necessarily agree that this was
the ethical/moral/right thing to do, I can see why you did it.

Then again, you could have tried a different BB, or gone back on a
non-holiday when there was a full staff and tried again. You could
have asked to see their return/exchange policy. You've said so
yourself that you could have gone back and had it exchanged, you're
aware that it could have been authorized by someone higher up.

Basically, the reason I take no issue with your being "attacked" is
that you did leave yourself wide open. You state in your initial
letter that you are aware that she would have been "bending the
rules," yet you are upset that she followed policy. You did something
that may or may not be against policy and hurtful to another store,
depending on which of the differing Target policies is the real thing,
and that was definitely not the most ethical thing to do. Rather than
returning to BB and speaking to her boss, or calling BB, or anything
else that might have had an effect, you posted on a public forum,
asking for sympathy, which you weren't going to get, and hoping that
it would be addressed quickly. Honey, this is not the way to get a
quick response, especially when you easily could have called the
store/corporation.

Yes, it sucks that BB was busy enough with a short staff on a winter
holiday that no one was able to answer the phone when you called. Yes,
it sucks that you got the wrong format of the DVD and that your
roommate did not keep the receipt. Yes, it sucks that the manager was
unable to exchange it for you. But at no point in this "ordeal" were
you really and truly wronged.

Reply

There are so many issues with your reply. by Adam W Mon February 26, 2007 @ 12:44 AM


"Go back another day" by myswtghst Sun March 4, 2007 @ 6:36 PM

by All Fired Up Posted Mon February 5, 2007 @ 4:52 PM

OK Adam,

I am brand new to this site, brought here by an entirely differnt
issue, and caught up in what people have to say. Before I got to this
posting, I saw your previous posting (newer than this) about how this
place just opens people up for attack. Well, true, they are stating
their opinion, just like you are stating yours. I will admit I am
impressed with your stalwart responses to all your critics.

Now I understand some of your aggravation, but you lost all
credibility once you admitted to your illegal action of returning the
movie to Target. (Yes, illegal) OK, wait, time for you and your
supporters to defend your actions. Feel free, I am curious what you
will have to say. But I have one quesion for you (and this may have
been asked before earlier in the thread.)

When you walked into Target, went to the customer service, did you
say " Hi, this is a christmas gift my friend bought for me at
Blockbuster, but it is the wrong format. Can I exchange this item here
since Blockbuster won't do it since I don't have a receipt?"

If that is what you told Target, and they exchanged the movie for
you, then you are redeemed and did nothing wrong. If not, then you
have done wrong, and as I said before, you have lost all credibility
as a person who can be trusted.

Back to the beginning, I understand your aggravation, and some of
the actions you took I would have done the same, but I would not act
like the wounded consumer and then admit to an action that is A)
Illegal (yep, there is that word again) and B) Is the reason retail
outlets have to raise prices. Your action was minor, but combine that
with the same actions from several thousand other wounded consumers,
and you do impact the business.

Maybe before you post your next complaint (be it against PFB or
another consumer) You should think long and hard about what you are
going to admit to.

Reply

Totally agree!!!! by PFBSUCKS Fri February 23, 2007 @ 5:42 PM
by Bill French Posted Sun January 28, 2007 @ 7:41 PM

Why waste your time with Blockbuster? There are other video rental
places out there (Hollywood Video springs to mind), and a whole array
of supermarkets, all of which seem to have a pretty good selection of
stuff.

I can understand some measure of customer loyalty, but be ready and
willing to go somewhere else.

Reply

It depends on where you live by Adam W Thu February 1, 2007 @ 9:36 PM

by "The One and Only" MA Loper Posted Fri January 26, 2007 @ 4:22 PM

I'm not sure why they refused to do the return for you, but your title
sounds like a Christmas carol.

(to the tune of I Saw Three Ships)
I was turned away on Christmas Day
on Christmas Day
on Christmas Day
I was turned away on Christmas Day
on Christmas Day at Block-Bus-Ter

Feel free to add stanzas!

Reply


by The ever so cool Nikki Posted Fri January 19, 2007 @ 5:24 AM

Maybe they were busy with other customers.
think of that??
If you dont have a receipt they wont excahnge it.
Its not taht lady being a bitch its callled store policy
&& she could lose her hob.

x3
Nicole.

Reply

That would be by kmm Fri January 19, 2007 @ 10:51 PM
by kmm Posted Sun January 14, 2007 @ 10:50 PM

I can't believe how everyone is jumping on this guy! Who cares what
day he went to Blockbuster? The store was open which means customers
are invited to come in if they like. Secondly, he did not want to
return the DVD, he wanted to exchange it for the same title, different
version. It was unopened, therefore, undamaged. In this case, the
store would have not lost the money as they would have been able to
sell the other DVD in its place.
Ok, maybe taking it to Target wasn't necessarily the right thing to
do, but they did not lose either, as they will just sell the one he
brought back.

Reply


Target DID lose... by Tina N Thu January 18, 2007 @ 7:23 PM


Tina by The New and Improved Brenda Thu January 18, 2007 @ 10:54 PM

Thank you Brenda by kmm Fri January 19, 2007 @ 10:50 PM

by Betty Posted Thu January 11, 2007 @ 7:06 PM

You had no receipt, therefore you had no proof. End of story, you are
in the wrong.

Reply

its never as simple as that... by Donna McIntosh Fri January 12, 2007 @ 1:13 AM

That's exactly what I have been saying. by Adam W Sat January 13, 2007 @ 10:11 PM
by penelope Posted Thu January 11, 2007 @ 11:17 AM

this is the only year i have heard the "well screw you i don't
celebrate christmas". ok fine, but i am sure you celebrate other
holidays that even if i don't know about them, i still have to
respect. get over yourself. second the manager told you no because you
didn't have a receipt, that is their policy. you are all upset because
you didn't get your way. just because managers are nice and helpful
doesn't mean that they will bend the rules for anyone. you probably
thought she was being rude just because she said no. typical in people
that write letters just because.

i am not one to defend the company, but i will defend it against
people that complain just to complain and to get free stuff. you
criticize the site because we didn't agree with you. i simply don't
agree with you because your letter is like many others. you are just
unhappy that you didn't get your way, you are adding things that
didn't happen or you just want them to be viewed that way. if you
would have gotten your way you would not even have bothered to write
any kind of letter. just because she said no now you are complaining
that some videos came late, something you hadn't bothered with
before.

i personaly hate the blockbuster i go to. most of the employees are
extremely rude. so i just try not to go unless it is totaly necessary.
the one time i had an issue i called and spoke to the manager about
it. big companies have a "standard" for customer service, but they
hire employees that don't really care, and being the big companies
that they are, they really don't care if they loose 10 customers. that
is why i don't expect much form companies like these.

i have been wronged by companies before, and i have fought to the end
to get it right. i don't waste my time with little things as i could
not bend their policies even if i say i spend a gazillion dollars with
their ocmpany.

Reply

What letter did you read? by Adam W Thu January 11, 2007 @ 5:19 PM
by Michael Vermont Posted Wed January 10, 2007 @ 7:28 AM

Who returns a movie on Christmas Day? Obviously someone who doesnt
have a life.
Not only are you trying to exchange something on Christmas Day you
dont even have a receipt!!!!
Talk about self absorbed and a sense of entitlement!

Reply

Forgot by Michael Vermont Wed January 10, 2007 @ 7:31 AM

deja vu by Adam W Wed January 10, 2007 @ 6:10 PM

What? by Michael Vermont Thu January 11, 2007 @ 11:04 AM

You know what I did on Chrsitmas Day? by Adam W Thu January 11, 2007 @ 5:24 PM

BECAUSE I THINK YOU ARE TRY TO SCAM by Michael Vermont Fri January 12, 2007 @ 1:25 PM

Who cares what you think? by Adam W Fri January 12, 2007 @ 5:39 PM

ADAM...YOU ARE EVEN MORE DUMB THAN YOU SOUND.... by Michael Vermont Sat January 13, 2007 @ 8:58 AM

That didn't answer my question. by Adam W Sat January 13, 2007 @ 10:00 AM

haha by PFBSUCKS Mon March 12, 2007 @ 2:59 PM

by Sean Gildersleeve Posted Sun January 7, 2007 @ 10:06 AM

Unfortunately, it is usually required to have a receipt in order to
get an exchange. However, I do see your point as your DVD was not
opened and I think it should have been a simple exchange.

I never really liked blockbuster to begin with. I think blockbuster is
annoying and their service is subpar. However, people go to them and
that is why I go to Netflix or a Hollywood video.

Reply


They don't know where or IF the movie was purchased... by Tina N Sun January 7, 2007 @ 9:32 PM


Yet another person by tickytack Mon January 8, 2007 @ 8:51 AM


Service at the Blockbusters here... by Tina N Tue January 9, 2007 @ 7:48 AM

by DJay Posted Fri January 5, 2007 @ 1:40 PM

Simple letters turn into something more, even more so into "not
everybody celebrates Christmas" discussion....I'm kinda impatient, who
cares if they wanted to exchange it on Christmas at blockbuster, their
open 365 days a year....I would just call and speak to the store
owner. So I guess now someone will attack my opinion, grammar, or
sentence structure. Life is not that serious, for me at least.

Reply


Nah by mary jo Sat January 6, 2007 @ 6:58 PM

I would like to point out by Adam W Sat January 6, 2007 @ 8:13 PM
by Cambion Posted Thu January 4, 2007 @ 1:36 AM

I didn't even know there were any stores open on Christmas day. I
still don't see why your dire film emergency could not have waited a
day; even if your DVD had been smashed, scratched and burned, it
wouldn't have required immediate attention on the holiday. Also, why
in the world are you throwing a tantrum over the manager asking for
the recepit? Correct me if I'm wrong, but don't most stores require
the receipt to return or exchange something?

I have a feeling Blockbuster won't be in tears if they lose you as a
customer.

Reply

Who threw a tantrum? by Adam W Thu January 4, 2007 @ 9:21 AM

No, Adam by S. Brown Thu January 4, 2007 @ 11:49 AM

I didn't by Adam W Thu January 4, 2007 @ 4:56 PM

Who cares? by S. Brown Thu January 4, 2007 @ 8:33 PM

I understand that by Adam W Fri January 5, 2007 @ 5:00 AM

by AjaySM Posted Tue January 2, 2007 @ 6:36 PM

I just came back from vacation and noticed the big change in the top
20 list on PFB. I read this post and all the 260 comments that have
been posted on it. I know this post has probably already been beaten
to death, but after thinking long and hard, I really don't understand
how the exchange at Target can be called a scam/cheating, etc. Let me
clarify why.

Sometime late last summer, I was in London, UK for a three week onsite
assignment. I was finally face to face with a team that that I had
been working with, primarily through phone/email for almost 6 months.
Over the three weeks that I was there, a lot of us became very good
friends and colleagues and when it was finally time for me to return
to the US, they gave me a Sony 5.0 Mega Pixel digital camera as gift
at the airport.

When I got back here, the technology buff that I am, I wanted to
exchange that for a even better product (I wanted an 8 Mega Pixel). It
is pretty evident that I did not have any kind of receipt. In any
case, I took that sealed product to the local Best Buy and asked about
an exchange. They mentioned that they could no do it and I got the
same response from Sears and few more stores. Keep in the mind that
none of them asked me where I got the product from and I did not tell
them anything more than it was a gift. There did not seem to be a need
too to do that. It did not seem to bother me too much that they did
not exchange it even though it was sealed, although I did wonder why.

Anyway, finally I had Wal-Mart and Comp USA that said that they would
take it back. Both the stores also mentioned that they would give me
an in store credit for the lowest price that the product was sold for
within the last three months. I choose Comp USA since they had a
better variety of camera and more specifically they had the exact
model that I wanted. Comp USA also mentioned that the acceptance of my
camera was subject to an evaluation of the product by their
technicians which was their policy.

They checked the camera in front of me and even went to the Sony
website to validate the authenticity using the serial number (how, I
do not know, I guess they may have some vendor relationship service or
something) and issued me the in store credit and I immediately went
and bought the camera I wanted.

Now here is my question. At no time did they ask or even seem remotely
interested in knowing where I got the product from. They stated the
conditions (price and validation of product) of their policy, which
was not written/displayed anywhere in the store, so I am not really
sure if it is really a policy or was it a manager exception to please
a customer. In any case, I agreed and we completed the transaction. So
did I scam them? Did I cheat? Did I do something immoral? At least, I
don't think I did.

To me Adam's case seems to be similar. He did not get what he wanted
from one store, went to another and within their stipulated
guidelines, he got his work done. Where is the cheating/scamming?

Did he go there and try to give them a fake DVD and get a original one
in exchange (scamming) or did he try to ask for more than what he
should have got (cheating)? Did he pull a gun on them and force them
to do something? Seems to me that everything he did was within
stated/stipulated boundaries.

What am I missing?

Reply


They didn't ask because they sold the product... by Tina N Tue January 2, 2007 @ 11:41 PM

With all their policies in place... by CrusadingStarlight22203 Wed January 3, 2007 @ 7:35 AM

That's exactly why the policy is the way it is. by Adam W Wed January 3, 2007 @ 8:21 AM

With all due respect, I beg to differ... by AjaySM Wed January 3, 2007 @ 9:37 AM


Good thoughts/point, AjaySM by RedheadWGlasses Wed January 3, 2007 @ 12:50 PM


In Ajay's case by Harleycat Thu January 4, 2007 @ 8:05 AM


But.. by Harleycat Wed January 3, 2007 @ 12:53 PM

Flip Side of the coin... by AjaySM Wed January 3, 2007 @ 2:13 PM


No by Harleycat Thu January 4, 2007 @ 8:03 AM

LOL! by AjaySM Thu January 4, 2007 @ 9:02 AM


Stated Terms? by Harleycat Thu January 4, 2007 @ 9:46 AM

Results of my inquiry with the stores by AjaySM Thu January 4, 2007 @ 10:20 AM

Rule followers by Adam W Thu January 4, 2007 @ 11:28 AM


Comp USA by Harleycat Thu January 4, 2007 @ 12:51 PM


Harley by Chris M Thu January 4, 2007 @ 1:07 PM


Good question.. by Harleycat Thu January 4, 2007 @ 1:23 PM


That's exactly what I thought too.. by Firebrat Tracy Thu January 4, 2007 @ 10:19 PM

Last comment by AjaySM Thu January 4, 2007 @ 1:09 PM

Managers have discretion by Adam W Fri January 5, 2007 @ 5:04 AM

Not Possible by Adam W Wed January 3, 2007 @ 5:25 PM

Not specific by AjaySM Wed January 3, 2007 @ 7:19 PM


Not True by Harleycat Thu January 4, 2007 @ 8:09 AM

When was the last time you bought a movie on clearance? by Adam W Thu January 4, 2007 @ 11:26 AM


My mother.. by Harleycat Thu January 4, 2007 @ 1:20 PM

Well I know for a fact by Adam W Thu January 4, 2007 @ 5:03 PM

Legal complications by eloh Wed January 3, 2007 @ 1:08 PM

re: by Juicy Jade Wed January 3, 2007 @ 1:38 PM


Juicy by Chris M Fri January 5, 2007 @ 12:24 AM

still experiencing jet lag? by Peter Ceccarelli Thu January 4, 2007 @ 4:16 PM


Try reading all the posts and you'll know how Target is involved. by donno Thu January 4, 2007 @ 6:18 PM
by PFBSUCKS Posted Sun December 31, 2006 @ 12:17 PM

i love how you ASSUMED BB was open even when you called and no answer.
and honestly, if i worked there.. and you COULNDT WAIT until the 26th
to exchange it.. i think i woulda turned ya away too.. and did i read
somewhere else that you took it to target to exchange it? isnt that
fraudulent? tisk tisk on you... hope u jump everytime u hear a siren
now hahaha.

Reply


No, he doesn't jump... by Tina N Sun December 31, 2006 @ 12:58 PM

And you don't insult the letter writer by Suiren Mon January 1, 2007 @ 4:06 PM

I did insult the writer by Adam W Mon January 1, 2007 @ 6:50 PM

Adam by Suiren Mon January 1, 2007 @ 11:50 PM

I did my research by Adam W Sun December 31, 2006 @ 2:25 PM

unethical by Kevin Boen Sun December 31, 2006 @ 3:05 PM

Absolutely by franese Sun December 31, 2006 @ 3:43 PM


You two are both right! N/T by Chris M Mon January 1, 2007 @ 10:22 AM

Nobody lost anything by Adam W Mon January 1, 2007 @ 9:35 PM

umm by PFBSUCKS Mon January 1, 2007 @ 2:40 PM

Okay Alley... n/t by CrusadingStarlight22203 Wed January 3, 2007 @ 7:55 AM

Reply to PFBSUCKS by Batman Sun January 7, 2007 @ 7:57 PM
by Comdukakis Posted Sat December 30, 2006 @ 6:34 PM

I didn't reply under a thread where this erroneous info was posted
because I think it is important for all to see and it mnight get
missed down there. At one time when Blockbuster was a private company
owned by a right wing crazy christian named Wayne Huizenga (owned or
may still own the Miami Dolphins) there was talk they edited movies.


Blockbuster is and has been a publicly traded company for years now.
First it was part of Viacom corporation (CBS, Nickelodeon, MTV, etc.).
About 3 years ago it spun off by itself but is still traded on the
New York Stock Exchange. I can assure you that at least for the past
five years that not a single movie that entered a Blockbuster
Corporate store (I can't speak for franchise) was ever edited.
Blockbuster may have chosen to get the "R" rated edition rather than
the NC-17 edition of a title like Crash (the weird sex/car accident
movie not the oscar winner). Both versions are put out by the studio
and Blockbuster does no editing. In fact over the past few years
Blockbuster has consistently carried the unrated versions of such
movies as 40 year old virgin, Hostel, Van Wilder, etc. In fact THIS
sometimes gets complaints.

The bottom line is that customers need to know that Blockbuster in
it's current form does NOT under any circumstances edit movies and in
fact carries the unrated versions when available. They do however
choose not to carry NC-17 titles (IMO stupid but that's another
battle).

Reply


"Crash" by RedheadWGlasses Mon January 1, 2007 @ 4:18 PM

What by Adam W Mon January 1, 2007 @ 6:42 PM

What? by Adam W Mon January 1, 2007 @ 6:43 PM


Two different (very different) movies by RedheadWGlasses Mon January 1, 2007 @ 10:59 PM

Oh by Adam W Tue January 2, 2007 @ 3:00 AM


Yeah, ratings aren't legally enforceable by RedheadWGlasses Tue January 2, 2007 @ 8:29 AM

I don't want them to be legally enforceable! by Adam W Wed January 3, 2007 @ 5:49 AM


by Nay Posted Fri December 29, 2006 @ 8:48 PM

interesting...

Reply


My thoughts exactly... by friendofjimmyk Sat December 30, 2006 @ 7:25 AM


Not really... by Tina N Sat December 30, 2006 @ 11:57 AM

by calm Posted Fri December 29, 2006 @ 8:09 PM

The return policy you cited is for Australia.

The one for the US, which is where I assumed you were, is at
http://www.target.com/gp/browse.html/ref=br_bx_1/601-3201964-3292162?i
e=UTF8&node=13685491

As you will see, they are supposed to either get a receipt or verify
in the computer that you bought the thing.

So if you do live in the US, you did get the clerk to violate policy
and you did fail to disclose that the DVD wasn't bought there despite
the fact that they clearly don't want the stuff you buy at other
stores, and I do think that's scamming.

If you are in Australia, I apologize for assuming you were from around
here.

If you are somewhere else, we can try to find the policy for that
country.

Reply

your link doesn't work by Adam W Fri December 29, 2006 @ 8:18 PM


Yes, it does. by calm Fri December 29, 2006 @ 8:26 PM

I googled it by Adam W Fri December 29, 2006 @ 8:34 PM


No, there are not exceptions to every rule. by Tina N Fri December 29, 2006 @ 10:20 PM

It doesn't even matter by Adam W Sun December 31, 2006 @ 3:51 AM


Yes you did by biomajor Mon January 1, 2007 @ 6:28 PM

How much money did I walk away with? by Adam W Mon January 1, 2007 @ 6:45 PM


Probably $15.99 by biomajor Mon January 1, 2007 @ 11:33 PM

WRONG AGAIN! by Adam W Wed January 3, 2007 @ 1:38 AM
by Adam W Posted Fri December 29, 2006 @ 8:07 PM

I hope the owners of this site are aware of what a miserable
environment you people make this. I came here with good intentions
and used the site exactly the way it was intended. You people flamed
my letter simply because you don't agree with it and like to be
treated badly by large corporations. You would rather take the side
of a multi billion dollar company who is responisble for running most
of the mom and pop video stores in the country out of business.

You people do not use this site the way it is intended. You bully
almost every person who has a complaint until you run them out of here
never wanting to come back again. I hope you are all proud of
yourself. The large corporations such a Walmart and Exxon Mobil. The
shareholders and CEO's are sitting in their penthouses enjoying caviar
in total bliss because they have great companies where customers are
happy because people like you make them afriad to speak out. I hope
you are enjoying sitting in your trailers and eating your TV dinners.
Corporate America truly thanks you.

You all be ashamed of yourselves.

Reply


LOL by Tina N Fri December 29, 2006 @ 10:24 PM

Then go you must... by koz Fri December 29, 2006 @ 11:28 PM


"good intentions" doesn't mean bullying people who don't agree with you. by donno Fri December 29, 2006 @ 11:58 PM


Just another immature child who can't accept that people don't agree with him. n/t by Courtney C Sat December 30, 2006 @ 4:05 AM


Actually by calm Sat December 30, 2006 @ 4:40 AM


"immature child" doesnt equal "child". Child would equal child. I used the word immature for a reason. n/t by Courtney C Sat December 30, 2006 @ 5:00 AM


She didn't use the phase that way.. by Tina N Sat December 30, 2006 @ 1:02 PM


Logic to that Tina?!?! by Chris M Sat December 30, 2006 @ 11:50 PM


What are you... The semantics police? by Tina N Sun December 31, 2006 @ 12:17 AM

You're right by Adam W Sun December 31, 2006 @ 3:52 AM


Tina by Chris M Sun December 31, 2006 @ 10:43 AM


Oh Jesus H Christ! Fine! He is an Immature, adult male! Everyone happy?!? n/t by Courtney C Sun December 31, 2006 @ 4:23 AM


Personally, I preferred Immature child.... by Tina N Sun December 31, 2006 @ 10:24 AM


*Swats Tina* :P n/t by Courtney C Sun December 31, 2006 @ 8:34 PM


Wee... by friendofjimmyk Sat December 30, 2006 @ 7:27 AM

agreed by tatiana Tue January 2, 2007 @ 10:23 AM


yup.. by missy disler Wed January 17, 2007 @ 3:05 AM

by franese Posted Fri December 29, 2006 @ 1:48 PM

OK Adam, you didn't lie at Target, but you went in there with full
knowledge that the DVD wasn't purchased there. Why couldn't you wait
until you heard back from Blockbuster? Were you in such a hurry?

And yes, I think BB should have given you the exchange . . .and if the
one you wanted was more money, they could have charged you the
difference.

Reply

It's 3 days later......... by Adam W Fri December 29, 2006 @ 2:13 PM


What do you want them to say? by Courtney C Fri December 29, 2006 @ 5:59 PM

I didn't expect a resonse... by Adam W Fri December 29, 2006 @ 7:51 PM


Maybe... by Chris M Sun December 31, 2006 @ 12:04 AM

There are too many store choices by Adam W Sun December 31, 2006 @ 3:57 AM


Yeah, why be HONEST and have to wait... by Tina N Sun December 31, 2006 @ 10:26 AM


Yeah by Chris M Sun December 31, 2006 @ 10:44 AM

WHY by Adam W Sun December 31, 2006 @ 1:31 PM


Maybe by Chris M Sun December 31, 2006 @ 10:34 PM

Why? by Adam W Mon January 1, 2007 @ 2:34 AM


Technically by Chris M Mon January 1, 2007 @ 10:21 AM

It's been 6 days now by Adam W Sun December 31, 2006 @ 4:44 AM

by eydie Posted Thu December 28, 2006 @ 7:31 PM

Here's what i think. I don't think it would have killed the manager
to let you exchange the movie. You were exchanging like for like,
just a difference in the screen size. They were getting an unopened
product. I honestly can't see why she wouldn't let you trade it out.
I think you are right when you say that from time to time it is okay
to bend the rules a bit, especially for a long time customer. I don't
buy the adage that the customer is always right, but in this instance
i simply fail to see the big deal.

Reply


No, he wasn't exchanging "like for like"... by Tina N Fri December 29, 2006 @ 8:28 AM

not to everyone by Adam W Fri December 29, 2006 @ 1:49 PM


It does to me. And it does to most people. by Tina N Fri December 29, 2006 @ 6:09 PM

why? by Adam W Fri December 29, 2006 @ 6:58 PM


Because you didn't buy it from there. by Tina N Fri December 29, 2006 @ 7:25 PM

How do you compare this to shoplifing? by Adam W Fri December 29, 2006 @ 7:52 PM


Adam, may i ask a question? by eydie Fri December 29, 2006 @ 8:21 PM


You did not buy it at Target. by Tina N Sat December 30, 2006 @ 10:32 AM


when did he say by eydie Sat December 30, 2006 @ 3:18 PM


Eydie by LurkerNoMore Sun December 31, 2006 @ 6:54 PM

No, he wasn't exchanging "like for like"... by mitchell friend Mon January 1, 2007 @ 11:54 AM

As far as Target is concerned by Adam W Mon January 1, 2007 @ 6:47 PM

by calm Posted Thu December 28, 2006 @ 5:54 PM

Let me just note that while one part of being a smart customer may be
a willingness to jump from one company to the next at the slightest
provocation, another part is being nice to people.

The people you're dealing with are going to be able to influence your
experience in a great many cases, and if you stand out -- at either
end of the good customer/bad customer spectrum -- they are likely to
act on that.

You are creating some of the problems you're complaining about and
exacerbating others, and when I read comments like "Why should I be
nicer to her on Christmas than I am the rest of the year?" I realize
just how clueless you are about the impact your behavior has on your
life. The question isn't why you should be nicer on Christmas, it's
why you behave like this on *any* day of the year.

She's a person. That means something.

And that has absolutely nothing to do with the fact that she was right
and you were wrong. If she had been wrong she would still deserve to
be treated with basic respect.

Reply

I didn't disrespect her by Adam W Thu December 28, 2006 @ 6:01 PM


by Wolf Posted Thu December 28, 2006 @ 4:19 PM

I'm Sorry Adam, but I just have to get in on this "Customer is always
right" thing. There was a case a few years ago where a guy whet to a
ticket counter at an airline. I can't remember what exactly happened,
but the guy got pissed, jumped over the counter and BROKE THE NECK of
the ticket person. That person, that is now parilized (sp?) from the
neck down, sued. The guy WON and the judge said it was bad customer
service and the guy was justified in his actions. You seem to my the
type that would agree with the outcome of this case. The custome is
NOT always right. And just because some one says "No, we can't do
that" does NOT make it bad Customer service. To the stores a favor
and stop scaming them and stop shoping. I hated customers like you
when I worked in Retail.

Reply

woah by Adam W Thu December 28, 2006 @ 4:24 PM


You scammed by tickytack Fri December 29, 2006 @ 8:19 AM


It sucks too by Courtney C Fri December 29, 2006 @ 10:42 AM


You did too! by Harleycat Fri December 29, 2006 @ 1:45 PM

ok by Adam W Fri December 29, 2006 @ 1:50 PM


Your friend did not buy it there.. by Harleycat Fri December 29, 2006 @ 3:16 PM

The other day I was stainding next to a vending machine by Adam W Fri December 29, 2006 @ 4:10 PM

since you can't grasp another concept. by Happy1974 Sun December 31, 2006 @ 2:24 PM

I have to comment on your statement: by dawniedawn67 Sat December 30, 2006 @ 1:25 PM

I wrote that in response by Adam W Sun December 31, 2006 @ 4:02 AM
by Juicy Jade Posted Thu December 28, 2006 @ 3:29 PM

I hate Blockbuster. They will never get another dime of my money.

Reply

I was with you on that by Adam W Thu December 28, 2006 @ 3:36 PM

I just use On Demand on Pay Per View by Juicy Jade Thu December 28, 2006 @ 4:35 PM

I have used this in the past. by Adam W Thu December 28, 2006 @ 4:38 PM


Blockbuster v. Titanic by RedheadWGlasses Thu December 28, 2006 @ 4:02 PM

I hear this stuff all the time by Adam W Thu December 28, 2006 @ 4:10 PM


It's not an urban legend by RedheadWGlasses Thu December 28, 2006 @ 4:42 PM


Here's just one article proving it by RedheadWGlasses Thu December 28, 2006 @ 4:43 PM

I don't see what this has to do with Bockbuster by Adam W Thu December 28, 2006 @ 4:48 PM


You're right, it's not an Urban Legend by Crusading Brennie Thu December 28, 2006 @ 5:16 PM


It's real. by vc Thu December 28, 2006 @ 4:49 PM

so...... by Adam W Thu December 28, 2006 @ 4:51 PM


Blockbuster got busted for doing it to VHS tapes in Utah by RedheadWGlasses Thu December 28, 2006 @ 5:24 PM


I can't google it by RedheadWGlasses Thu December 28, 2006 @ 5:28 PM

I don't know. by Adam W Thu December 28, 2006 @ 5:30 PM

Here is what I found about editing by Adam W Thu December 28, 2006 @ 5:49 PM

and one other thing by Adam W Thu December 28, 2006 @ 5:54 PM


Who watches soft porn? by calm Fri December 29, 2006 @ 3:54 PM

I get your point by Adam W Fri December 29, 2006 @ 7:56 PM
by franese Posted Thu December 28, 2006 @ 11:35 AM

I know high end stores like Nordstrom's take back items that they know
weren't purchased there (at least they used to) to keep you as a
customer, but Target!!! You just scammed them ... you should have
gone to the next level of management at Blockbuster to see if you
could have exchanged the DVD. You almost seem proud that you were
able to exchange the item at Target, even though it wasn't purchased
there. Adam, it's customers like you that cause stores to have such
restrictive return policies.

And, when I buy someone a gift, I do save the receipt in case they
need to bring it back - maybe it's a lesson you should teach your son.
Instead, you taught him it's OK to scam a store to get what you want.

Reply

My son?? by Adam W Thu December 28, 2006 @ 12:53 PM


How are you STILL not understanding this concept? by Courtney C Thu December 28, 2006 @ 1:18 PM

Exactly by franese Thu December 28, 2006 @ 1:30 PM


That may be because by CandyPickletoes Thu December 28, 2006 @ 1:58 PM


Target is not "some discount store" by Courtney C Thu December 28, 2006 @ 2:01 PM


But the fact is by CandyPickletoes Thu December 28, 2006 @ 2:20 PM


and that makes it ok? Because it worked out for him? by Courtney C Thu December 28, 2006 @ 2:22 PM


Agree to Disagree by CandyPickletoes Thu December 28, 2006 @ 2:38 PM

Target is right to be relaxed with their return policy by Adam W Thu December 28, 2006 @ 2:48 PM


Where is this coming from? by CandyPickletoes Thu December 28, 2006 @ 3:59 PM

I know I have a few supporters here by Adam W Thu December 28, 2006 @ 4:13 PM

actually, I'm a left-wing 60's era democrat by franese Thu December 28, 2006 @ 4:57 PM

I didn't steal anything!!! by Adam W Thu December 28, 2006 @ 5:00 PM


Amen Franese, and thank you... by Firebrat Tracy Thu December 28, 2006 @ 5:01 PM


Oh, ok by CandyPickletoes Thu December 28, 2006 @ 4:59 PM


Candy I agree with you on alot of things... by Firebrat Tracy Thu December 28, 2006 @ 5:05 PM

It's not my responsibilty for my friends to save their receipts! by Adam W Thu December 28, 2006 @ 5:13 PM


Well it should warm your heart to know.. by Firebrat Tracy Thu December 28, 2006 @ 5:25 PM


I also agree with you here by CandyPickletoes Fri December 29, 2006 @ 6:43 AM


And you by Firebrat Tracy Thu December 28, 2006 @ 5:27 PM

Adam, if you didn't buy it there by franese Thu December 28, 2006 @ 5:27 PM

again you guys are putting words in my mouth by Adam W Thu December 28, 2006 @ 5:34 PM


Sorry - but I just don't believe that by Firebrat Tracy Thu December 28, 2006 @ 5:47 PM

Well you're wrong. by Adam W Thu December 28, 2006 @ 5:50 PM

Here is Target's policy by Adam W Thu December 28, 2006 @ 6:24 PM


Ok Adam - have it your way. by Firebrat Tracy Thu December 28, 2006 @ 7:02 PM

You clearly have too much time on your hands. by Adam W Thu December 28, 2006 @ 7:27 PM


Adam by Chris M Thu December 28, 2006 @ 9:12 PM

Oh man by Adam W Thu December 28, 2006 @ 10:09 PM


No Adam by Chris M Thu December 28, 2006 @ 10:57 PM

It's Christmas by Adam W Fri December 29, 2006 @ 12:46 AM


LMAO by Chris M Fri December 29, 2006 @ 9:26 PM

holy crap. by Happy1974 Sun December 31, 2006 @ 2:17 PM


Well said, Chris M. by LadyMac Fri December 29, 2006 @ 7:26 AM


Convenient Ommission as opposed to a lie? by CandyPickletoes Fri December 29, 2006 @ 6:49 AM


As far as I'm concerned... by Tina N Fri December 29, 2006 @ 8:10 PM

You did NOT follow targets return policy! by Happy1974 Sun December 31, 2006 @ 2:10 PM


Actually, Tracey, we do agree about receipts by CandyPickletoes Fri December 29, 2006 @ 6:37 AM

returns by Adam W Fri December 29, 2006 @ 7:08 AM


Sure... by Chris M Sat December 30, 2006 @ 12:06 AM

by MommyG4 Posted Wed December 27, 2006 @ 9:20 PM

"return policy and a managers unwillingness to bend the rules"...well
my dear, this little statement just did you in. If you bend the rules
for one, you must bend them for all. Granted, you have also bended
the rules, but it doesn't make it right. After my experience with
Wal*Mart I say, companies should ALWAYS stick to the rules. Too many
customers got away with returning WAY too many things that should not
have and, well, my husband and I tried to return one thing that was
not acceptable. It ticked me off, but I was in no mood to argue with
the manager whom I had worked for in years past. I have since then
asked them to remove the "Mountain" signs around the bikes.

Reply
by Adam Wheeler Posted Wed December 27, 2006 @ 4:35 PM

He bought it at Blockbuster!!! He didn't buy it anywhere else. He is
20 years old. He doesn't save receipts. Maybe you people do. He
doesn't! He knows that I exchanged it!

Reply


So.. by Harleycat Wed December 27, 2006 @ 4:43 PM

what? by Adam Wheeler Wed December 27, 2006 @ 5:07 PM


Teach him a lesson by RedheadWGlasses Wed December 27, 2006 @ 7:23 PM


eharmony.com, got it, thanks by vc Wed December 27, 2006 @ 7:44 PM


Oh shut up... by Firebrat Tracy Wed December 27, 2006 @ 9:59 PM


No you shut up. by vc Wed December 27, 2006 @ 10:06 PM


Hey VC by ~Leanne~ Thu December 28, 2006 @ 12:12 AM


So That made it okay by Firebrat Tracy Wed December 27, 2006 @ 8:46 PM

scam? by Adam Wheeler Wed December 27, 2006 @ 8:51 PM


::shaking head:: by Firebrat Tracy Wed December 27, 2006 @ 9:11 PM

what difference does it make? by Adam Wheeler Wed December 27, 2006 @ 9:34 PM


LOL by Firebrat Tracy Wed December 27, 2006 @ 9:43 PM


Gift you didn't want by tickytack Thu December 28, 2006 @ 8:37 AM

I like the movie by Adam W Thu December 28, 2006 @ 12:58 PM

so, same or different? by Happy1974 Sun December 31, 2006 @ 2:03 PM


LOL by Courtney C Thu December 28, 2006 @ 4:23 AM


Your comment on a different thread: by LadyMac Thu December 28, 2006 @ 10:27 AM

The rules are not different by Adam W Thu December 28, 2006 @ 2:52 PM


True by LadyMac Thu December 28, 2006 @ 3:36 PM

Why is up to me? by Adam W Thu December 28, 2006 @ 3:38 PM


Better question by LadyMac Thu December 28, 2006 @ 3:47 PM

It's not the retailers responsibility by Adam W Thu December 28, 2006 @ 3:54 PM


Did you see Brennie's post downthread? by LadyMac Thu December 28, 2006 @ 4:01 PM

Blockbuster failed me.... by Adam W Thu December 28, 2006 @ 4:16 PM

by Crusading Brennie Posted Wed December 27, 2006 @ 4:18 PM

Just out of curiosity, did the DVD have the pricing sticker still on
it?

I used to work at Blockbuster and the DVD's don't have any identifying
marks on them other then the pricing sticker which is unique to
Blockbuster. Without a pricing sticker and with no receipt, that DVD
could have come from anywhere.

When I worked there (and granted I haven't worked at BB for almost a
year) all of the receipts from returns and exchanges were kept in an
envelope on the front counter. The next morning when the credit report
printed out, the morning manager was responsible for verifying that
each credit had a corresponding receipt, if it did not then the
employee responsible was written up. I, unfortunatly, was not as
adament about the policy as I should have been and it ultimatly led to
me being fired.

If it's that important to you then remember that the manager on duty
is not the highest working person there, ask when the store manager
works next, or you can ask to speak with the district manager. There
are other routes.

Reply

thanks by Adam Wheeler Wed December 27, 2006 @ 4:40 PM


by Vigilante Erik Posted Wed December 27, 2006 @ 4:00 PM

Your tale of woe has inspired me to write a new Christmas carol. Well,
maybe not so much a new Christmas carol per se, as a revision
of a preexisting carol to suit your particular experience. Anyway, let
me know if you like it so we can discuss the divvying up of song
royalties.

Away in a Blockbuster,
No exchange to be had.
The little Lord Adam
Was feeling real sad.

The store manager
Saw he had no receipt.
So the little Lord Adam
Was tossed out in the street.


Reply

lol by Adam Wheeler Wed December 27, 2006 @ 4:33 PM
by Cass Posted Wed December 27, 2006 @ 3:58 PM

So basically your complaint is: "Your store manager, who got stuck
working on Christmas and having to deal with people like me who think
the rules shouldn't apply to me, wouldn't break your company policy,
so here is a complaint letter to corporate about her to make her
Christmas even crappier!"

Hope you had a great holiday too, Adam.

Reply

are you stupid? by Adam Wheeler Wed December 27, 2006 @ 4:44 PM


You are absolutly correct Adam by Crusading Brennie Wed December 27, 2006 @ 5:00 PM

i also work for a retailer who is open on Christmas by Adam Wheeler Wed December 27, 2006 @ 6:40 PM

Even if company policy strictly forbid it? by Cass Wed December 27, 2006 @ 6:45 PM

who said they 'strictly" forbid it? by Adam Wheeler Wed December 27, 2006 @ 6:58 PM

yes, I have... for several different companies by Cass Wed December 27, 2006 @ 7:13 PM

I'm gonna ask by Adam Wheeler Wed December 27, 2006 @ 7:25 PM


You have friends? by tickytack Thu December 28, 2006 @ 8:42 AM

I consider all of you my friends! by Adam W Thu December 28, 2006 @ 12:59 PM


Even classier... by Firebrat Tracy Wed December 27, 2006 @ 8:48 PM

classy me by Adam Wheeler Wed December 27, 2006 @ 8:52 PM


Yes. by Firebrat Tracy Wed December 27, 2006 @ 9:23 PM

YES by Happy1974 Sun December 31, 2006 @ 1:58 PM

The P&L by Adam W Mon January 1, 2007 @ 4:09 AM


As I already stated by Crusading Brennie Thu December 28, 2006 @ 2:42 PM

Were you still hitting the Egg Nog, Adam? by SZ Mon January 1, 2007 @ 5:52 PM

I don't know by Adam W Mon January 1, 2007 @ 7:50 PM

No, I'm not stupid.... by Cass Wed December 27, 2006 @ 6:33 PM
by Adam Wheeler Posted Wed December 27, 2006 @ 2:00 PM

Well my Netflix experience isn't much better. I got an email stating
my DVD's would be here today and they are not. They just shipped
yesterday so I am sure they will come tomorrow but I don't like being
told they will be here on a certain day and then they are not.

Reply


are you ...? by calm Wed December 27, 2006 @ 6:28 PM

post office by Adam Wheeler Wed December 27, 2006 @ 8:55 PM


omg, ya know what? by Courtney C Thu December 28, 2006 @ 4:45 AM

This isn't a complaint....... by Adam W Thu December 28, 2006 @ 1:01 PM

Talk about arrogant. by Happy1974 Sun December 31, 2006 @ 1:56 PM

ok by Adam W Sun December 31, 2006 @ 3:10 PM


by tickytack Posted Wed December 27, 2006 @ 10:33 AM

Yet another who feels rules are meant to be broken... but only for
him.

Reply


Yep by Firebrat Tracy Wed December 27, 2006 @ 3:19 PM

i didnt lose the receipt by Adam Wheeler Wed December 27, 2006 @ 4:45 PM


What don't you get????? by Firebrat Tracy Wed December 27, 2006 @ 8:50 PM

What did they lose? by Adam W Sun December 31, 2006 @ 4:05 AM

grrr. by Happy1974 Sun December 31, 2006 @ 1:53 PM

so? by Adam W Sun December 31, 2006 @ 9:20 PM

actually... by Happy1974 Sun December 31, 2006 @ 1:52 PM

exactly by Adam W Mon January 1, 2007 @ 2:36 AM

why do you not get it? by Happy1974 Mon January 1, 2007 @ 7:54 AM

Yes by Adam W Mon January 1, 2007 @ 3:39 PM
by Homebound Posted Wed December 27, 2006 @ 9:07 AM

Everyone else summed it up. But be careful with Netflix. Research it
here if you please, but I have heard lots of good things at first, and
from what I have heard, it goes down hill after a few months. Best of
luck!

Reply


I've heard that Netflix "slow ships"... by Tina N Wed December 27, 2006 @ 9:28 AM


That has not been my experience. by calm Wed December 27, 2006 @ 9:39 AM

I used Netflix when I lived a short stint at my mom's house... by SuperStarlight22203 Wed December 27, 2006 @ 10:24 AM


Get them Shakespeare by calm Wed December 27, 2006 @ 11:00 AM

THEY ARE BABIES! by SuperStarlight22203 Wed December 27, 2006 @ 11:04 AM


Well, if they don't watch it, you don't have to see it over and over :) by calm Wed December 27, 2006 @ 1:18 PM

HA! Cooperative?? by SuperStarlight22203 Wed December 27, 2006 @ 3:11 PM


Thats just because by ~Leanne~ Wed December 27, 2006 @ 3:16 PM
by ed wilson Posted Wed December 27, 2006 @ 7:51 AM

I assume they have a no receipt - no return policy. Why would they
bend the rules for you? Why wouldn't you just get the receipt from
your roommate?
What does not answering the phone have to do with people not wanting
to work on Christmas.
The bottom line is you should not expect retailers to go past their
policies for you. If they do that's great and you write a positive
note.
If you worked in retail you know the phones can ring and you just
can't get to them. If you worked in retail you know that you are not
the only customer asking to "bend the rules".
Bring the receipt, exchange the gift and go on. Why the implied threat
to go to Netflix?

Reply

phones by Adam Wheeler Wed December 27, 2006 @ 1:54 PM


by calm Posted Wed December 27, 2006 @ 1:31 AM

1. They may have been slammed at the time you called. A lot of
customer service people deal with the folks who have come down to the
store to talk to them before the ones phoning.

2. The fullscreen version of "The Devil Wears Prada" is not the same
as the widescreen version. You obviously recognize the difference
because otherwise you'd have kept the one you had. They have
different stock keeping numbers; they have different bar codes; and
so on. The fact that these are two different versions of a single
film is irrelevant. On Planet Blockbuster they're two different
things.

3. Places do not appear to want to take CDs and DVDs back unless they
are defective and the customer is getting non-defective stuff. I
think their reasons for doing so make sense.

4. If Blockbuster went around doing whatever they had to to make
everybody happy, they would go out of business. So it seems as if you
think you are more special than other people, and that you in
particular deserve rules being broken. I disagree.

Reply
by Michelle Osborn Posted Tue December 26, 2006 @ 11:40 PM

I believe that Blockbuster should have exchanged the movie. If you
were trying to exchange for a different title, I'd say no, but in this
case a simple exchange should have been no problem.

In response to the idea that this policy is to protect from loss, I
get it, however, the loss, if any, occurs at the time that the
merchandise is stolen, not when it is returned. At the time of
return, the retailer is simply "buying" the merchandise themselves. I
have been in retail managment for many years and this situation, to
me, seems as though it could have easily been handled at store level.

While I do not support the idea of "returning" merchandise to a
business, other than where it was purchased, the reality is that it
cost the other retailer nothing (even exchage) and bought them a happy
customer for the future.

Lastly, if they don't want to work on Christmas Day (which I
absolutely understand) they need to apply for jobs with someone who is
not open that day. If they elect to work for Blockbuster, then I
think he is right to expect the same courteous service he could expect
on any other day - including answering the phone.

Reply

by donno Posted Tue December 26, 2006 @ 10:56 PM

Maybe they didn't answer the phone because they were being visited by
a friend who felt bad that they were stuck in a frigging video store
on Christmas day. I walked into a Fridays on Christmas night and
tried to get served at 8:59 pm. I really wasn't surprised when the
host said "I am sorry, our kitchen is closed now."

You know, you really need a receipt if you expect to get "good
customer service." Umm, err, is their return policy posted somewhere?
It sounds like you were aware of their return policy and were
expecting them to actually break it for you. The fact that they
didn't translates into "bad customer service". Now see, that I don't
care for. Then you found a shabby retailer that takes in merchandise
from Lord knows where, and I guess plans to resell it after adding it
to their inventory. Maybe you should shop at this establishment in
the future, if you can get such "good customer service" there.

Reply


by Casmly Posted Tue December 26, 2006 @ 10:55 PM

Retailers are having to make their return policies stiffer and stiffer
because of people like you. You are a "loyal" customer, yet you left
them "years ago" and are currently trying out Netflix to "see what the
difference was". I am sick of seeing people write letters in to
companies regarding their return policies. It's typically the same
complaint over and over again, "I'm a loyal customer, but one thing
went wrong and I'm ready to drop you like yesterdays news..." Why
should companies be loyal to customers that aren't going to be loyal
back? Bottom line is that this manager followed the rules, you didn't
like it so you are ready to drop them, their loss or yours?

Reply

loyalty by Adam Wheeler Wed December 27, 2006 @ 1:24 PM


I agree that you don't have to be loyal. by Casmly Wed December 27, 2006 @ 1:31 PM

loyalty by Adam Wheeler Wed December 27, 2006 @ 2:06 PM

Loyalty? by issa Mon January 1, 2007 @ 10:39 PM

one more thing by Adam Wheeler Wed December 27, 2006 @ 2:09 PM

by tater30 Posted Tue December 26, 2006 @ 10:43 PM

And if you did return it to another retailer that was not Blockbuster,
then you have just proved Blockbusters point. Good Job.

Reply


Exactly! by Firebrat Tracy Tue December 26, 2006 @ 10:52 PM

Oh I get it by Adam W Sun December 31, 2006 @ 3:55 AM
by Adam Wheeler Posted Tue December 26, 2006 @ 2:00 PM

It was purchased at my local store. It was purchased just a few days
ago by my roommate. I wasn't asking much and Blockbuster failed
again.

Reply

You're missing the point by S. Brown Tue December 26, 2006 @ 3:14 PM

Youre missing the point by Batman Tue December 26, 2006 @ 9:50 PM


No, people don't exchange without receipts "ALL" the time. by Tina N Tue December 26, 2006 @ 11:28 PM


Ask your friend for the receipt by RedheadWGlasses Tue December 26, 2006 @ 4:51 PM

receipt by Adam Wheeler Tue December 26, 2006 @ 8:11 PM


Returned movies not checked in by KamenRiderOsaka Tue December 26, 2006 @ 9:42 PM


Oh wait... by Firebrat Tracy Tue December 26, 2006 @ 9:42 PM

return by Adam Wheeler Wed December 27, 2006 @ 1:27 PM


So Im confused again. by Firebrat Tracy Wed December 27, 2006 @ 4:10 PM

my story didn't change by Adam Wheeler Wed December 27, 2006 @ 4:32 PM

wow by Happy1974 Sun December 31, 2006 @ 1:43 PM

I think Target's policy has already been explained. by Adam W Mon January 1, 2007 @ 2:38 AM


Netflix and Blockbuster user here.... like them both. by Gino Version 1.2 Tue December 26, 2006 @ 9:46 PM


Correction by Gino Version 1.2 Tue December 26, 2006 @ 9:48 PM

mistake by Adam Wheeler Wed December 27, 2006 @ 1:30 PM


Understood, this often happens by Gino Version 1.2 Wed December 27, 2006 @ 3:32 PM

well than get the receipt from your roommate. by Prefect Zachary Tue December 26, 2006 @ 11:14 PM


by Firebrat Tracy Posted Tue December 26, 2006 @ 11:56 AM

This line says it all:

'and a managers unwillingness to bend the rules in the interest of
customer service.'

Bottom line: You were wrong, she followed the rules. And now
Blockbuster corporate gets a letter, because of YOUR mistake and THEIR
manager doing her job.

Nice.




Reply

by Tina N Posted Tue December 26, 2006 @ 9:19 AM

It wasn't purchased at her store, you had no receipt to show it was
purchased anywhere at all (and not stolen). What do you expect?
Theft is far too frequent, and they can't just "trust" anyone anymore.

Reply
by Comdukakis Posted Tue December 26, 2006 @ 3:39 AM

The manager was following the return policy, which is stated in the
store on the informational board. Furthermore, are you sure your
friend bought the DVD at Blockbuster? None of the stores around my
area even carry full screen versions anymore. Your best bet is to get
the receipt from your friend, or go with your friend to the store the
item was originally purchased from. If your friend purchased it on an
account, they will have record of it. Unfortunately due to high theft
(not you, but people have been known to steal and then give as gifts),
Blockbuster's return policy on brand new merchandise is very explicit.
But again, you might have better luck at the actual store it was
purchased at instead of your local store.

Reply

As I said I would do before by Adam W Sun December 31, 2006 @ 4:07 AM


Again... by Chris M Sun December 31, 2006 @ 11:00 AM

YES by Adam W Sun December 31, 2006 @ 1:35 PM




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