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 MORE Late Fees Horrible Management Inappropriate Behavior from Staff
Posted Sun July 29, 2007 3:24 pm, by Michelle O. written to Blockbuster, Inc.
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Today July 29th my family was faced with another lazy Sunday afternoon.
After MUCH debate we decided to take a chance and rent a few movies from our local Blockbuster store.
When my husband went to the checkout counter with our selections he was told that there is a movie on our account that hasnt been returned(AGAIN). The movie is Baby's Day Out.
This movie has in fact been returned, quite some time ago. I know because I did returned it myself.
My husband calmly had the clerk check the store and the store records. The clerk said that the Manager had taken the time to put notes on our account in regards to the movie.
Why would he do that? If the movie was simply not returned why would this store manager take the time to look at the account and make notes on it? Does he have the time to do that to every account that doesnt return a movie on time? Was there something special about this movie? No. So, what was so special about US?
What is special about us is the fact that we complained the last time that this store cheated us! Last time it was for $25. I took the time to go online, here to Planetfeedback.com and write a complaint letter that was sent to corporate headquarters.
So today my husband is standing in line with my daughters (who have already chosen a movie) and he is told to pay up or forget about renting. My daughters are upset, my husband is angry and embarassed again.
So he was forced to pay AGAIN for something we didn't do. This time it was $12 and the threat of further charges if we don't come up with the movie!
We live in a fairly rural area and we are forced to rent movies from this store because there is NO other store nearby.
Blockbuster Inc needs to take some accountability for its staff and their behavior. If the store MANAGER is allowed to act out of spite toward his customers what can the staff be expected to do?
We were once again forced to pay fees for a movie that is sitting in their store somewhere!
What should I say? Thank you Blockbuster for continuously cheating me? For taking advantage of your customers?
I want Blockbuster Inc to refund my movie. ALL $36 dollars of it. I am tired of being embarassed by less than qualified staff and rude, emotionally immature Management. Blockbuster Inc needs to make sure that their stores are staffed with people who are capable of separating work from their personal feelings toward people who have the nerve to complain.
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by Will P. Posted Sat August 4, 2007 @ 6:58 AM
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Some of the others have posted very good feedback, some of which I may
duplicate here.
You should never claim that you were or are "forced" to rent from this
Blockbuster. As you well know, that is not the case and you have a
choice to do whatever you wish, including not renting movies at all,
or renting through a mail delivery service like Netflix.
As you've continued to rent from Blockbuster, in light of the previous
issues you've had, you should consistently make sure you receive a
receipt when you return a movie. When bringing the movie back,
politely explain you've had previous issues with returning movies and
requested a dated receipt including the time of return. I'd maintain
it within a file, then if you're accused of not returning a movie, you
have proof.
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by S. Brown Posted Wed August 1, 2007 @ 1:46 PM
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Why did the manager make notes on your account? What is so special
about YOU? Well, for starters, you wrote a letter to Blockbuster
corporate on 6/6/07 complaining about the fact you were charged full
price for a movie you didn't return for over six months and demanded
your money back. So it stands to reason that the manager wanted to be
ready for you next time and when he/she noticed that you hadn't
returned yet another movie your account was noted.
Thanks for not crying this time.
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"We live in a fairly rural area and we are forced to rent movies from
this store because there is NO other store nearby."
Nobody is forcing you to do anything. If I thought Blockbuster was
ripping me off (especially more than once), I wouldn't go back.
Period.
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Are you returning movies via the drop box or are you taking them in
directly yourself? I suggest that since this seems to be a repeated
problem, you return your movies by taking them into the store,
presenting them to the clerk, and asking him/her to check them in for
you.
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if they refund you $36, you'll still have paid them $1. that's really
going to bother you, I can tell. You probably won't be able to sleep
at night.
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Just some advice...
* - If you aren't a fan of Blockbuster, consider NetFlix and have your
movies delivered to you.
* - When you return your movies, hand them to the clerk and have them
scanned in. That way there is no question about whether or not you've
returned them.
* - It is common for pretty much any business with a computer database
of accounts to note any "incidents" that they might have with a
particular account.
As for your last statement about personal feelings... it seems you
are just as guilty of this. You've become personally offended that
your account had a note on it, when you are probably one of hundreds
if not thousands. They aren't picking on you. They are just tracking
activity to protect themselves, in case they notice a trend with any
particular account.
Granted, it would be nice if you could drop a movie in the slot and be
assured that it'd be scanned in without a problem - but as you've
seen, that isn't always the case.
The way I did it, when I rented at a brick and mortar store, was to go
in with my returns, find the movies I wanted, then check out and have
my returns and new movies scanned at the same time. Problem solved.
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