Blockbuster Employee with Wonderful Communication Skills

Thank you for writing this letter and sharing it with everyone. If
only every situation could be handled with that amount of concern and
acceptance, the world would surely be a better place.

Fantastic letter. One of my closest friends works with people who have
developmental disabilities. She'll be the first to tell you how much
that word infuriates her.

And kudos to the employee for issuing a sincere apology. As you
pointed out, there are too many people who wouldn't.

Thank you for writing this.

What a great letter! Thank you for sharing this with blockbuster and
the rest of us.

Carol,

You are a truly amazing woman! To take the time and look beyond what
must have hurt deeply, and to make it a "life lesson" for a young man
took a tremendous amount of strength.
I wish more people were blessed with a mother like you, the world
would be much a far nicer place!

Thanks for deciding to share this, I won't soon forget it, and I doubt
Josh will either.

Carol... you are amazing.

I've been fighting what I felt was a losing battle on this site to
stop people from using that word too. My son has high functioning
autism and gets referred to by the mean children at school as
"retarded". It infuriates me to no end and I refer it EVERY time I see
it to PFB management.

Thank you thank you thank you for writing such a heartfelt, important
letter. Your actions of attempting to education are working. Keep it
up!

Very nice letter Carol. You handled this extremely well, as did the
man at Blockbuster.

Ma'am - if I were to ever get the privilege of meeting you, I would
shake your hand.

You managed to do what I've rarely seen around here: Took a complaint
and turned it into a compliment. I am speechless with your grace and
dignity and I thank you.

Your daughter is a lucky girl to have you as a mother.

GREAT LETTER! Carol, I used to throw the word "retarded" around.
Then I met and dated a man whose sister had Down syndrome. I said it
once in front of him (not knowing about his sister) and he called me
on it immediately--kindly but sternly.

It was a valuable lesson to learn. I wish more people would learn it,
and sooner than I did.

You know, I would suggest you contact Josh's manager and arrange to
have his parents call you (I'm sure he can't give you their number).
Wouldn't any parent like to hear that their kid responded the way he
did? I mean, sure, he shouldn't have said the word, but he wasn't
even thinking and showed maturity and compassion when he was
corrected. I've sought out parents a couple of times to tell them
they had done a good job raising their kid. You don't know that the
kid will tell the parents what transpired.

It's just a thought.

Great letter. There seems to be a plethora of negative letters right
now (this is the first positive one I've read today), so your letter
was a real treat.

Carol M.,
Great letter.
Good idea to shoot a copy to the Store Manager.
Ask that it be shared with Josh and his parents.
It's my bet that is where he learned what he used today.
Either way it's an excellent example of Service Recovery.
Have a great day and again, great letter.
BillR.

Oh, thank you for this letter. That young man learned a needed lesson
and accepted it with grace. I feel certain he will carry forward and
other people will learn from him also.
If you have not already done so, please contact the store manager.
He/she would be glad to hear that Josh handled himself so well.
Many people just do not understand the pain that a word can cause.
Now Josh does, and by posting this letter, you have helped many other
people know also.

What a lovely letter! Kudos, Carol.