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 dumb policy makes Netflix more attractive
Posted Fri April 18, 2008 8:52 pm, by Cafrol S. written to Blockbuster, Inc.
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I subscribe to the Blockbuster Online where I can return dvds to the store. In the past, I have brought back dvds in the slip but not the mailing envelope, and it was never a problem. I probably havent done this in about 4 months.
Tonight when I brought in my two movies in the slip I was told I *had* to have the mailing envelopes.
This is really stupid, because the barcode logs in the movies, and how simple would it be to have some envelopes behind the counter to mail it back in? THe staff at the Vista Store in Sparks NV apparently couldn't think this through (even just wait for another customer to bring in an envelope and put mine in there with it)
I ended up not getting anything, because I was angry. All I wanted to do after a hard week, and then almost getting hit in the parking lot, was kick back and watch some movies. I had a couple I was going to pay for but honestly I already have paid for the movies due to the monthly charge.
Give store managers envelopes to get the movies back. Why make life more difficult for your customers? Might as well just use Netflix.
I want some free rentals from this, and this month of my membership fees refunded.
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I worked at a Blockbuster for a year in college, and I will tell you
why they do what they do.
The reason you MUST use the envelopes is because the send-in system is
seperate from their store inventory, and they don't want to be
responsible for a movie that is sent in incorrectly, and quite
frankly, its not a hard policy to follow.
Blockbuster will NOT give you anything for free, because they didn't
do anything wrong to you! Its like saying "I want free stuff because I
don't like your policy on the contract that I signed" ... don't be
difficult, if you don't like the policies, go elsewhere and don't sign
contracts (either by hand OR electronically) before reading them.
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by Mike Z. Posted Wed April 23, 2008 @ 3:07 PM
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How does this "dumb policy" make netflix more attractive? Blockbuster
gives you TWO ways to return your online movies instead of the one way
that Netflix allows. You can return them through the mail or return
them in the store. Returning them in the store gives you an added
bonus, you get a free rental with every in-store exchange. Becuase
you didnt save the envelope, now you are s.o.l.
P.S. I dont know who allowed you to return the movies without
envelopes before, but they are an idiot. This has never been
Blockbuster's policy.
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Seriously, if this is the worst thing in your daily life...
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by Gino Posted Sat April 19, 2008 @ 12:14 AM
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I hate when places have policies that don't match my lifestyle or
skill set.
Is it more time out of a busy day to slip a dvd into an envelope than
into a slip? The process for doing both seems pretty straightforward.
1)hold dvd in favored hand, 2)hold mailing envelope or slip in the
other, 3)Line up the two 4) push.
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by Not Keith C. Posted Fri April 18, 2008 @ 11:12 PM
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Why should the store stock envelopes if the customer (you) is provided
envelopes to return the movies? This sounds like a waste of
resources, with unused envelopes piling up somewhere (your house).
If you were privided envelopes, I don't see how BB owes you free
rentals. Why should a month of membership be refunded? Because you
became angry and left the store?
We need Keith C. to explain why this is a valid complaint. I'm not
feeling the love, but I'm Not Keith C.
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