Listening To The Consumer

This is so refreshing to hear. Circuit City could learn from them. You
cannot get all your money back there. Other stores selling the same
type merchandise have a much better policy.

BCF was recently sold by the original owners. The new owners have
instituted a cash back policy i imagine to be on alignment with other
competitors. I am sure this new policy will help increase their sales.

Burlington and it's push about listening to the consumer is a joke.

I received a gift from my baby registry and went to return it in its
original packaging, with the gift receipt given to me within a week of
the purchase and Burlington's policy is that gift receipts are the
same as having no receipt at all. They apologized but all they would
do is give me store credit even though I had the original gift
receipt.

They state that with an original receipt (not gift receipt) then they
will credit back the same method you paid but gift receipts do not
count for anything.

Their push for consumer loyalty hasn't quite reached far enough. The
Bloomingdale location in Illinois has one of the rudest managers you
will ever meet too, Dale Gritsonis. He informed customers that even
with Christmas approaching the policy is gift receipts will not get
anything but a store credit and if the customer didn't like it they
could shop elsewhere, there were hundreds of stores in the mall.

YAHOO!!!

Holy Cow! Thanks for telling me! i stopped shopping there because
w/3 little kids, I have to buy stuff without trying it all on. Once I
had a pair of boots in 3 sizes (I got to shop alone that day!) and the
sales clerk, thank God, told me about their return policy. After that
I was very careful, but there's only so much you can get without
trying it on, so I gave up shopping there.

I'm going back (you should check it out too!)

Excellent... maybe now I can finally get cash for the $46 store
credit I've been carrying around in my purse for the past 3 years...
I'm not kidding. 3 stinking years...

Yes, they never had a cash return policy until recently. I went there
about two years ago, bought a suit for around $175 total and paid
cash. The suit was for a job that ended up falling through so I
returned it, 48 hours later.

It was completely my fault for not reading the huge signs above the
registers clearly stating the return policies, however, not knowing
they were up there, you can imagine my absolute shock when they told
me store credit only! I completely lost my mind HAHA! I never ask
for a manager at places, I'm usually extremely patient with people,
however I gave them $175 CASH and expected it back! After the manager
explained the return policy and pointed out the sign, yeah, I did feel
like an idiot, but I did tell them my thoughts on their rediculous
policy and they were going to loose many customers because of it.

Over the next six months or so I was able to spend my store credit on
random shirts and stuff...so in the end it worked, I still could have
used the cash!

They put one of those in my town, and it always seems to be busy.
Why, I'll never know. In the three years it's been there, I've bought
four items total. Two of those were at the request of someone else.

As is normal in cheap stores the plus size section is crappy. The
maternity section is worse. The "normal" size womens' clothing is
nothing to write home about either; the local one sells junk for sizes
4-14 too. Men and children fare far better.

Frankly, the commercials are a match for the place.

I just saw this commercial for the first time last night...I thought
it was utterly stupid.

"Take it back!"

"No!"

"TAKE IT BACK!!"

"NO!"

And then they start talking about how, with their new policy, you CAN
take things back and get your money back for them. But do they show
the lady taking her dress back, getting her money back, running off to
buy a new set of locks for her door so her over-controlling husband
can't get back in the house?? No. They show her standing in the
dress she won't take off, being admired by the man who was adamently
demanding she take it back 12 seconds ago.

Stupid commercial.

I don't shop there anyway, because they're expensive. This stupid
commercial certainly won't change that.

it's about time they changed that. I know people who bought baby
items and they were returned within several days, original purchase by
cash and they were refused a cash back return. Talk about livid. The
same happened to someone else who bought a coat. I thought it was
nuts too.

They did get into a lot of flack a few years back... they imported a
few styles of coats from China that used dog pelt and fur...They did a
rebound from that with the help of PETA... and redid the interiors of
their stores... a rash of "New and Improved" But still with this inane
policy in place.

I'm happy for once, to see someone is at least TRYING. They have some
tough competition here on the east coast with a company called "Forman
Mills" (not to be confused with Foreman Grills...I thought the
commercials were because of that because Forman Mills just touted
their return policy in a over done ad campaign... but I'm glad that's
not the case... they are at least taking a step in the right
direction!!

Gino Applauds them and challenges other companies to follow
suit...would be nice to know for sure if PFB had anything to do with
the change...

I live near Woodbury Commons Premium Shopping Outlet. Anyone living
in the tri-state area knows what I'm talking about. Unfortunately,
it's a landmark and a tourist attraction.

If I remember correctly, when it first opened, the policy was 'no cash
refunds', but the stores quickly had to give in to the pressure of
customers demanding cash instead of credit or exchange.

I can't believe BCF has been able to enforce that policy for so many
years. It probably came down to either changing it or losing
business. I don't think it was a difficult decision.