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PlanetFeedback Works For You!

Posted Tue January 1, 2013 12:00 pm, by The PlanetFeedback Team


Curious if using PFB actually gets responses? Here's some recent examples of letters to which companies responded. These represent situations where PFB receives a copy of the response. In many cases, companies respond directly to the consumer without copying PFB.
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1-18-13 Jerry asked a question about his Spacemaker Oven. GE responded the same day!
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1-16-13 Rebecca had problems with a shoe order. Nordstroms responded with a renewed offer to help.
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1-14-13 L had problems connecting her computer to her printer (the letter wasn't shared publicly). Hewlett Packard responded with answers!
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1-11-13 T had questions about their humidifier (the letter wasn't shared publicly). Homedics responded with answers!
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1-7-13 Majorie was upset with additional charges placed on her order. Wine.com responded via email the very same day!
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1-1-13 C was unhappy that two pairs of shoes bought from Aldos Shoes didn't fit (the letter wasn't shared publicly). Aldos Shoes responded the same day via email!
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12-31-12 K had issues with Zappos' return policy (the letter was not shared publicly). Zappos responded with a very friendly email.
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12-31-12 M had problems with using several Target gift cards (the letter was not shared publicly). Target responded via email within one day!
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12-31-12 B had some problems with the purchase of a gift card (the letter wasn't shared publicly). Starbucks responded within a day via email!
************************************************
12-30-12 Charles sent flowers to his elderly mother through FTD and wasn't happy with the service. FTD responded via email within a day!
****************************************


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by debgo328 Posted Thu August 18, 2011 @ 11:51 AM

Debra had major problems with her Blackberry for months & even though
she had been a Verizon Wireless customer for 10 yrs., she could not
get an upgrade for another year. Every replacement phone had the same
problems. After writing a PF letter, Verizon Wireless called her,
thanked her for her loyalty & gave her permission to upgrade to a
different device.
Thanks PF

Reply
by Erin C. Posted Fri January 7, 2011 @ 10:10 AM

Comcast responded to a recent letter I wrote to them and while they
couldn't fix or correct the situation, they credited my previous
roommate's bill for our inconvenience so now I don't owe utilies @ my
old apartment for my last month there!

Reply

by holmme Posted Wed November 25, 2009 @ 10:53 AM

Can't get your website to recognize Barnes & Noble to write a
complaint concerning customer service or lack there of. What am I
doing wrong. I put complaint, then when asked company I put Barnes &
Noble and I keeps getting the same response, telling me that it does
not recognize that store?

Reply

by dulynoted (aka duttycalls) Posted Sat July 18, 2009 @ 6:06 PM

The reason I started with PFB was because my Canon printer was not
working correctly. I addressed a complain to Canon via PFB and within
10 business days I had a reply from Canon. They then sent me a new
printer and return lables/postage to send the old one back to them.
Took only 15 days total to get my problem resolved.


Reply
by Adam W. Posted Sat July 18, 2009 @ 12:50 AM

Some take CS very seriously and call every time. Verizon Wireless is
one of those companies. They call me every single time. Other
companies don't call at all. The phone call makes a big difference in
my mind. If my letters get ignored I feel less likely to want to go
back.

Reply

I agreed by nightman Mon September 21, 2009 @ 1:32 AM


by RedheadwGlasses Posted Thu July 16, 2009 @ 6:24 PM

This is great. But it leaves me thinking... if these companies just
did the right/best thing in the first place, they'd not get (1) bad
publicity and (2) irate consumers. I mean, great that PFB could make
a difference. But it's too bad that a third-party (and public--as in,
visible) method seems necessary to shake some sense into these
companies!

Reply


PFB is helpful too by Nate! Thu July 16, 2009 @ 9:40 PM


I don't think so.. by Harleycat Fri July 17, 2009 @ 11:44 AM

totally agree Harley Cat by franese Wed January 2, 2013 @ 7:29 PM
by TheBarRag Posted Wed June 3, 2009 @ 8:48 PM

A new modem is on it's way, my LD will be restored by tonight. My
account is being retro-ed to reflect a $10 lower price from the time I
moved until now. I believe, through numerous conversations with Jeff
S. in Phoenix, that every thing I asked for in my original complaint
will be honored. They want to keep me as a customer and are willing
to do what it takes to make it happen. He is calling back with other
things to discuss in a few days after, in his words, "make sense of
this mess" regarding my account. He is in PERSONAL communication with
the tech, Bill, who was at my house yesterday and they are working as
a team. He also said that MOST people who "worked" in my account were
not the techs they said they were, some business office people, or
something in that dept. and that some of them shouldn't have done what
they did, I guess. He's really ticked that this wasn't brought to his
attention by the local office themselves after I was having such a
hard time. He was really apologetic about it having to get through
him this way but very appreciative that Planet Feedback was able to
bring it to his attention.

Thanks!!!!

Reply
by Jennifer M. Posted Wed February 18, 2009 @ 2:31 PM

Thank you SO much PLANETFEEDBACK!! T-mobile contacted me within days
from their exec office..and with little hassle they fixed several
phone calls of distress I had with several reps..in seconds Octavio
erased 600.oo that I owed for 3 early termination fees. MY mind HAS
changed about your company tmobile..THANKS!

Reply


by Sweet Tiger Posted Mon November 17, 2008 @ 2:32 PM

I posted a compliment on this website for Target. I am happy to report
that I received a response today from the corporate office thanking me
for my feedback and telling me they would be notifying the local
Target of their success.

Now, I'm waiting to see if AMEX is going to respond to my complaint. I
will keep you posted.

Reply
by Keira's mom Posted Fri November 7, 2008 @ 8:23 PM

THANKS PLANETFEEDBACK!! I was dissatisfied with a box of Huggies
diapers and sent a complaint with your site. I received a response
from the Kimberly-Clark company that same day saying that I would be
getting a full refund within 3-4 weeks. I received my refund after
only a week and a half! Thank you and I also thank the Kimberly-Clark
company for standing behind their products.

Reply
by Rine Posted Fri September 12, 2008 @ 8:09 PM

I didn't know where to put this, but Publix responded with a big, nice
letter that I put on the original letter. If anyone would like to read
their awesome feedback, please go here--

http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=
312130&reply_id=221582#anchor221582

Thanks PFB. :-)

Reply


by SuzieCat Posted Sat August 23, 2008 @ 6:12 PM

Dear Ms. ****:

Thank you very much for taking the time to email us about the service
you received from Mr. David *** and Mr. Jaydee *** at our Firestone
Complete Auto Care in Columbus, Ohio.

I have taken the liberty of forwarding your email to Mr. Joe Sarnosky,
the Zone Vice President responsible for our stores in Ohio. We have a
"Customer Service Award of Excellence" program (administered at the
Zone office) designed to recognize Teammates who have provided the
type of exemplary service about which you've written.

Again, thank you for your thoughtfulness and the time involved in
writing us. We appreciate the opportunity to be of service and look
forward to serving you in the future.

Sincerely,

Alex Kolosiwsky, Director
Customer Retention, Government Affairs and Quality Compliance
BFS Retail & Commercial Operations, LLC

Reply

by SuzieCat Posted Sat August 9, 2008 @ 10:13 AM

Thank you, PFB. A few weeks ago, I wrote a letter to Kraft regarding
my disappointment in a South Beach Living frozen entree.

This morning, I received a letter apologizing for my disappointment,
thanking me for my feedback, and encouraging me to continue to let
them know how they are doing.

Enclosed was a coupon for a free South Beach Living frozen entree.
Very classy of Kraft, IMHO.

Reply

by sillyhp46 Posted Fri June 20, 2008 @ 4:01 PM

In my opion, there is not another site more effective than
PlanetFeedback. I have used the site twice to help resolve serious
issues. Within mere hours, both issues were resolved. The first
issue was regarding problems with a homebuilder. They would not make
required corrections to their shoddy work when presented with an
inspection report. I sent a letter through PlanetFeedback one night
and by the next morning, representative from the corporate office
called and assured me that all issues would be immediately corrected.
They actually started working on the problems that very day!

Last night I sent another letter to Western Union because they
incorrectly processed a transfer of funds. The offered to cancel the
transaction, but in the meantime, my funds were not available to me.
The rep that I spoke with said that it would take about a week before
I would have funds returned to my account. I sent a letter last night
around midnight, and by 1:00 p.m.today, I received an email from my
bank notifying that all of my funds were deposited into my account.

I appreciate PlanetFeedback for providing consumers with this service.
We no longer have to settle and accept unfair treatment by companies
that we spend our hard earned money with. Thank you so very much!

Reply


From the PFB Founder by Pete Sat July 5, 2008 @ 4:12 AM

by Tamara G. Posted Wed May 14, 2008 @ 12:11 PM

I had no resolution from my ongoing refund issue with Adobe
software...UNTIL I posted my complaint letter on Planet Feedback! That
was April 30, and I'm happy to say that today (May 14), I was FedEx'd
a refund check from them!
My only regret is that it took me 8 months of agony with Adobe before
I discovered Plant Feedback. Thanks so much for your assistance.
- Tamara G.

Reply
by fishiewoo Posted Fri March 28, 2008 @ 2:25 PM

Thanks Planet Feedback! I had an issue with verizon wireless customer
service.I received a call the same day I posted my complaint,and
already have resolution to my issueI appreciate the help :o)
Gail

Reply
by Chantelle Posted Thu March 20, 2008 @ 9:35 AM

Sprint replied to my letter within 24 hours! They were very nice and
resolved my situation very quickly. Thank you Planet Feedback! I only
wish it didn't take me writing a letter to the board of directors to
solve an issue that clearly could have been solved earlier. Needless
to say though I am very pleased that this time I was not given the run
around and everything was taken care of within a matter of minutes.

Reply


by Karen B Posted Tue January 29, 2008 @ 8:35 PM

I wanted to thank you so much for facilitating the favorable response
we got in regard to our issues we experienced at Sunset Beach Montego
Bay Jamaica. I had no idea the interest that would be taken in my
letter. I have used the site many times in the past and had success,
however this time my letter skyrocketed to the top and people took a
great interest. It really helped and I would like to include the
update that I recently added to my letter.

***************************************

I would like to take this opportunity to provide an update regarding
these incidents. The resort in Montego Bay has taken the necessary
measures to ensure that what happened to us will not happen to anyone
else. Also we have come to an agreement wherein we will be able to
experience Jamaica again with a clean slate. Mr. Bloomfield, the
general manager in Montego Bay, was very apologetic and sincere and
wanted us to be able to enjoy Jamaica. We are happy with the way the
events were resolved.
*******************************************

I also want to thank your support guru Greg - Mr. Helpful. He is so
resourceful and friendly and incredibly helpful. Keep up the great
work.

Thanks so much.

Karen B


Reply
by Nashay Davis Posted Mon December 10, 2007 @ 6:43 PM

I submitted a recon letter for Target Card through PFB and was still
denied.

Reply

oh by stroka1 Tue July 22, 2008 @ 7:58 AM
by Cynthia Irvinn Posted Fri November 9, 2007 @ 8:29 PM

On 11/2 I posted a letter that I sent about a customer service issue I
had with Allstate. Although some PFB folks posted responses opining
that the letter was a dramatic diatribe that went on way too long, two
people from corporate have contacted me-- one naional and one local.
They were very apologetic and extremely willing to assist in resolving
my complaint. They even offered to pay some expenses that the company
was previously not willing to cover. So it was effective! I am very
pleased! THANKS, PLANET FEEDBACK for providing us with this
platform!!!

Reply

by dottiejean28 Posted Mon October 29, 2007 @ 3:00 PM

I got a phone call from Taco Bell today saying they would comp me a
free meal for writing such a great letter about their store

so so so so cool of them.
http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=
302483
that is the link to the letter i wrote

Reply

by Cinderelly Posted Sat May 26, 2007 @ 7:45 AM

I recently sent a letter to Canadian Tire because they had an employee
in the garden centre that wasn't very helpful (titled "do you have a
good memory?") Last week I recieved a letter from Canadian Tire that
they were looking into the matter and would have a local manager
follow up. I didn't think anything else would come of it until
yesterday when the manager of the store called me. He assured me that
the situation was taken care of and talked with me for about 10
minutes assuring me that my next visit would be better and to stop by
and introduce myself to him the next time I was in the store.
I was so impressed! This wasn't just "We've taken care of it" he
actually cared about my concern!

Reply

by Cinderelly Posted Thu May 24, 2007 @ 10:42 PM

I recently sent a letter to Shout! telling them how much I love thier
spray. They were happy to hear from me and are sending me a coupon
for any one of thier products. I couldn't believe it!

Reply


by Gino Posted Mon May 7, 2007 @ 5:44 PM

Thanks PFB! I recently sent a letter to M&M Mars (after mistakenly
sending to Hershey's) to complement them on their great new "Addams
Family" Dark chocolate M&M Ad Blitz...just to let their people know I
appreciated their Efforts and they reached a broad audience by making
this commercial... I was happy to get a response as follows:

----- Original Message -----
From: consumer.care@masterfoodsusa.com
To: a_pauper_in_paradise@yahoo.com
Sent: Monday, May 07, 2007 4:27 PM
Subject: Re: M&M'S CHOCOLATE CANDIES.


In response to your email regarding M&M'S CHOCOLATE CANDIES.

Thanks for your email regarding our M&M'S CHOCOLATE CANDIES
advertisement.

We are happy to know that you enjoy our advertisement. We value the
comments received from our consumers and always share them with our
Marketing Associates.

Have a great day!

Your Friends at Masterfoods USA
A Division of Mars, Incorporated



MM/VARGVIVI010188102A



Reply

by Somebody! Posted Wed May 2, 2007 @ 8:54 AM

Just thought I'd share...
Several months ago, I wrote a letter to my local Walgreens,
thanking them for going above and beyond the call of duty during a
power outage.
Fast forward to yesterday. I was there for an interview and
recognized the manger that was there that day. In the course of
conversation, she happened to mention - you got it!- that they got a
letter from PFB thanking them.It had been long enough that she of
course did not recognize my name untill that moment. It is still on
the wall in her office, as a reminder that even though some customer's
tempers got short as the day wore on, the efforts of the employees
were appreciated.
I guess it just goes to show that compliments do matter.

Reply
by Blars Posted Tue April 10, 2007 @ 4:00 PM

Sprint called today:

-Agreed to clear $133
-Agreed that it was a mistake on their part
-Agreed to contact Afni (Collection agency) and have them send letter
to the 3 Credit Bureaus (could take 90 days)
-Apologised!!!
-They asked for my adress to send a letter confirming

I will update everyone once finalized!!!

THANK YOU for all of your support.

I found this site on a goof by typing something into google, and took
a chance. It looks as though it has paid off. I will be sure to
share this website with everyone I know. Maybe someone can craft a
letter inviting friends and family to try it out...

Thank you once again!!!!!



Reply


by Venice Posted Tue March 27, 2007 @ 4:23 PM

Hormel sent a reply to my letter complaining about packaging, in less
than six hours. Although it was only a standard reply, it made me
feel that customer service and satisfaction is a priority with the
company. If I see a change in the packaging, I'll know Hormel is
really on the ball!

Reply

by Venice Posted Sun February 4, 2007 @ 11:30 PM

I received a response from Apple with instructions on how to open an
iTunes account without a credit card. It did take a month, but PFB
members gave me great advice as soon as my letter was posted.

I wish more people would post updates here.

Reply
by fyang77 Posted Mon January 8, 2007 @ 6:51 PM

I received a letter today on behalf of Michael Reardon, CEO of
Citibank Student loan accounts in response to my posting on 12/26/06
apologizing for the way they handled my account. My account has
finally been corrected after several months of calling and being told
that someone was looking into it. My loan consolidation was finally
processed 6 days after writing to Planet Feedback and my account
credited the incorrect interest charged over the last 8 months.

I want to thank Planet Feedback for their help in having Citibank
resolve my issues finally. I do appreciate the aplology letter from
Citibank as well. It's nice to know that Planet Feedback exists to
give the little people a voice.

Sincerely,
Francesca Y

Reply


by Dana Hassanpour Posted Fri December 22, 2006 @ 6:12 PM

I had an issue with FTD.com regarding not being able to use my gift
certificate on a sale item. I feel gift certificates should be treated
same as cash and this was not combining 2 promotions. I finally found
their email address on google last night and sent them an email
explaining my situation. I wanted to use my gift certificate to send
flowers to my 9 yr old daughter who lives in Alabama with her dad
because I am disabled. But being on a fixed income makes it hard to
pay the overpriced charges on regular priced items.

I got a call an hour or so ago letting me know they would make a
special exception in my case and for me to call her back directly to
place the order. I am sending her a vase of red tulips and FTD
actually lowered the delivery charge for me too. So it only cost me
$6.50 for the flowers & delivery. Speaking out really works...thanks
PFB!

Dana H.
Texas

Reply
by K\'von Posted Wed December 6, 2006 @ 7:46 PM

I don't want to be rude to planetfeedback.com, but I just don't want
this to be all of the success stories this website has. I mean, it's
kinda discouraging to write to comapnies if only a certain lucky few
get respones. I haven't been to this website before so I'm not 100%
sure if this is all of them or not. All I want to say is that I just
hope me writing letters/complaints/etc. to companies isn't in vain....

Reply

They Arent by PlanetFeedback's Mr. Helpful Wed December 6, 2006 @ 7:55 PM

by RedheadWGlasses Posted Sat November 11, 2006 @ 1:50 PM

I've written several letters to companies through this site, and I've
heard back from most of them. Muir Glen sent me coupons, which is
great since their soup is $2/can when it's on sale.

I'd love to see a permanent spot on the main page of PFB where people
can post the feedback/responses they've gotten to their letters.

Reply




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