Please show me I am worth taking the time to correct these issues and retain a loyal client.

Posted Tue May 15, 2012 4:30 pm, by arthur c.

Dear Dr. Reitzle, Wolfgang, CEO
T-Mobile USA, Inc.
12920 SE 38th St.
Bellevue, Washington
98006

Please show me I am worth taking the time to correct these issues and retain a loyal client.

The world thrives on communication today, which is why I am so upset with the service and quality at T-Mobile. Quite honestly I am furious about this issue and intend to make the government and all social feeds aware of this.

Here is my complaint since joining T-Mobile it has been a night mare, it is unbelievable that when making calls I apologize up front for the reception because of T-Mobile and everyone laughs about it!

I have the $50 dollar plan and add the $10 for blackberry service that never works. I cannot believe that once I joined they tell me sorry you will have to use the 2G service because you are using a non T-Mobile phone AFTER the fact they make me aware of this. T-Mobile is taking advantage of EVERYONE, stealing from them and treating them poorly. Something has to be done. There are so many people I speak to who also have T-Mobile because they have few alternatives.

My internet hardly ever works, my email always gives out, the internet browser now completely stopped working!

I am disgusted that I pay full price for only having access to 2G service! I have called many times about the beyond poor reception at my home only to have the T-Mobile reps tell me sorry you can go elsewhere if you are not happy. I need to make sure the CEO knows about his staff telling his loyal clients to go elsewhere! I would also like to make sure he knows the T-Mobile staff takes on new clients hy hoodwinking them and then telling them after sorry we cannot support you, even though staff in T-Mobile stores say they can help but "they don't want us to" T-Mobile is using unfair business practices and taking advantage of the people who are unable to afford better quality service. I prefer to bring this to the attention of Mr. Humm,
The public needs to know you are taking advantage of the people!
The rights of the people when purchasing your service should include: reasonable reception, reasonable service, fair business practices, services that work on units and customer service who actually helps!

Here is what I would like to see happen: Desired settlement: full refund since the day I started doing business with T-Mobile OR offer me a T-Mobile Blackberry Bold handset with all the functions that will work on the T-Mobile system. If you can do this and take care of my reception at my home I am happy to stay with you for many years to come
I am a loyal client, I was with Verizon for over 15 years, I had 10 handsets for my business with them unfortunately the economy took a turn for the worse and I had to cut expenses. After speaking to a manager at one of your retail locations I decided to go with T-Mobile however being hoodwinked and told after the fact that T-Mobile will not support my device nor the services I pay for was disgusting and infuriating. I would love to stay a loyal T-Mobile client, however I need your assistance with this matter. Please show me I matter to T-Mobile and that I am and will be a valued client, just take care of me and help me with the phone and the poor coverage in my neighborhood at 19th and Pacific Coast Highway so my neighbors and I can stop having to go outside to get coverage enough for cellular reception. I anxiously await your reply.
Sincerely,

arthur cervantes

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"My internet hardly ever works, my email always gives out, the internet browser now completely stopped working!" by MA Bellamy Posted Wed May 16, 2012 @ 8:01 AM You do realize those issues may have NOTHING to do with the allegedly slow speed being on 2G, right? Blackberries (I've had 7!!) are notorious for having glitchy issues like this and it's very likely that the "non-T-Mobile" phone you are using is outdated and is not being updated properly. That and the fact that RIM puts out phones that don't have all their bugs worked out, but charges a premium for them. And you want them to support and service a phone you didn't buy from them? Why? It's not theirs! As to the poor reception at your house, that also is not their fault. They can't possibly cover every locale and if you live in an especially remote area, coverage becomes a problem. You ask them to show you that they value your business, but how is valuing your business worth refunding every cent you've paid them for service so far an appropriate or fair request? You are using what appears to be an outdated, second hand phone on the cheapest plan they offer and are expecting top notch service in return. Yes the economy is bad, but that doesn't mean that you can get everything for nothing. It just doesn't work that way. Reply