Inconsisted Treatment of victims from the same accident; BRH ER doesn't want to be bothered
Posted Tue December 21, 2010 11:33 am, by Rebecca B. written to Brandon Regional Hospita;
I have a complaint about the abhorrent treatment I received by your emergency staff on 7/30/2010. I was brought in by ambulance, fresh from the accident, and my entire exam/treatment/discharge took 17 minutes. I was still numb and in shock from the accident. Not one image or drop of blood was taken. The discharge consisted of the lady who took my information pointing down the hallway telling me I could go out that way.
The other guy went to your same ER, the day after the accident. He drove his vehicle home from the scene. He however, received much more in depth treatment and is getting physical therapy. Seems he was welcome to your facility and your staff's time.
By the way, my left side of my neck and shoulder are still stiff and painful.
I feel discriminated against, because my car insurance was paying the bill and I am unemployed. I feel like I literally "bothered" your staff and they had to get me out of there so I didn't continue to.
I still get to pay the remainder of that bill, you know, for the 17 minutes of "get out of our face" care you provided to me.
I received a phone call a couple of weeks after the visit from a woman claiming she was assessing my satisfaction with my visit. I told her everything I just typed out and while she did a good job of playing sympathetic on the phone I never received any response even though I was told someone would contact me back.
I will never recommend your hospital to anyone, and I will see to it that the difference in our two treatments is shared with as many people as possible, especially in the medical community. I want everyone I care about to know the risks of going to your hospital, that your treatment is that inconsistent.
Well, there isn't much that can be done for me now. I'd have liked someone to call me then, when I asked them to. I'd have liked better treatment when the injury occurred.
Now, I'd really prefer if Brandon Hospital would stress to it's employees the importance in consistency of care and moreso that accident victims in shock may not be able to proactively demand care for themselves at that time.