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Rude and Unhelpful Server at Buffalo Wild Wings

Posted Wed February 3, 2010 12:00 pm, by Jessica S. written to Buffalo Wild Wings, Inc.

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I took my two daughters to Buffalo Wild Wings last night in XXXXXXXXXX. Our server was very friendly at first. I had both kids order off the kids menu.

My youngest daughter got the macaroni and cheese which came with fries and a drink. My older daughter ordered the "traditional wings" off the kids menu. When she asked how many wings it came with, the server said six (or possibly 4, that's a little foggy) but that they were only $.45 each and you could order as many as you want. So she ordered 8. She asked for fries and I asked server if they came with fries and she said no. So I told my daughter she could eat some of her sisters. If you have children, you know they like to order more than they like to actually eat it. But in the back of my mind I was thinking "Why the heck does a kids meal not come with fries?" That should have been my first clue. I asked server what drinks they came with and she listed the typical coke, sprite etc. My daughter ordered a coke.

When I got the bill, I noticed we had been charged for two drinks for a total of $4.58. I only had one coke. And both my daughters got something to drink which came with the kids menu. No big deal, probably just an error. So when the server came back (which took an EXTRAORDINARY amount of time) I politely enquired about the extra drink. And she looked at me and put her hand over my drink and said "This is one drink" and then put her hand over my daughters and said "This is another drink". Ok, wow, that was a little rude, but I meekly said "So her's didn't come with a drink?" And she did the hand thing one more time, slowly pointing out my stupidity. To which I replied again softly (because I'm wondering if I am stupid) "so her's didn't come with a drink?" She paused and looked at me as if I can't add. And then she breaks out into laughter like the whole thing is hilarious as says "OH! I thought you were talking about your OTHER daughters drink! No, her's did not come with a drink because she didn't get a kids meal." Apparently when the server said the wings were $.45 and she could order how ever many she wanted, if she went over the six, it was no longer considered a kids menu. Which no one said a word to me about that. Which I don't think is particularly fair. You see each kid ordering off the kids menu. My daughter specifically pointed to the item on the kids menu "Traditional wings". I think it's fine if you want to have some kind of "special" and make it not on the kids menu but I think you should have to tell the person when ordering. I know eating out is expensive and a luxury. But the kids menu is supposed to be there to provide some kind of value. A kind of "all in one" package. If she would have said ordering the extra wings made it not a kids meal, we would have ordered something else.

So not only was the value simply not there, the server was incredibly rude. I left her a 10% tip instead of 20%. When I got back to my car, I was thinking I shouldn't have tipped at all. Not only was she incredibly rude and unhelpful in ordering, she took forever to come back to help us. In addition, when we asked for a lid for my daughters macaroni, she completely forgot. My older daughter had to go track her down.

This Buffalo Wild Wings is about 3 blocks from me. It is really disappointing as I couldn't see myself going back. Definitely not with kids and definitely not if I had the same server. We would be willing to give them another shot if Buffalo Wild Wings was paying for it. But I don't want to waste my own money giving them another shot.


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by Louis Stevenson Posted Thu February 11, 2010 @ 12:50 AM

That waitress was rude, you should have slapped her.

by Samantha B. Posted Thu February 4, 2010 @ 7:56 PM

yes your experience sounds unpleasant. but for the sake of health,
don't assume "Why the heck does a kids meal not come with fries?" what
you ate was bad enough. why compound it further by putting more grease
in front of your children??


Is lecturing someone... by Casmly Fri February 5, 2010 @ 7:46 AM

I'll raise by Jessica82 Sun February 7, 2010 @ 7:20 PM

by RedheadwGlasses Posted Thu February 4, 2010 @ 5:27 PM

I think the server either didn't care/was lazy, or purposely let you
order in a way that would be more expensive, thus padding her tip in a
roundabout way.

i don't blame you for being frustrated. A good server will point out
"If you order it X way, you'll pay the same price but you get a little
more food," or other similar manners. I did it when I worked fast
food, "I'm going to upgrade you to a large fries, because that combo
is cheaper than what you just ordered."


by Nate. Posted Wed February 3, 2010 @ 7:54 PM

I think it was rather clear that you wanted the kids meal. Since you
asked about fries, drinks, etc., if I were the server, I would have
done the kids meal for you and did the additional wings as ala carte.


exactly - that makes sense n/t by PepperElf Thu February 4, 2010 @ 8:33 AM

by Donno Posted Wed February 3, 2010 @ 2:53 PM

If you got 6 wings at $.45, that is $2.70. There is no "extra" to buy
a drink, fries, salad or anything.

Per piece wings specials are great for people like me who eat 12 at a
time. They don't strike me as a kid's meal type deal.

The server is probably used to people who know all about the wings
special. I believe when you decided to get the $0.45 wings, you
should have asked if they came with anything else. I think the
responsibility is shared, but actually more towards you if you ordered
assuming it came with something it didn't.


I really by Jessica82 Wed February 3, 2010 @ 10:36 PM

by Casmly Posted Wed February 3, 2010 @ 2:25 PM

This was a ridiculous scenario! It certainly does sound like the
waitress dropped the ball. And even if she hadn't, I would have blown
a gasket if I had asked a simple question and she felt the need to be
so rude. You had two daughters there with you and one ordered off the
kids menu. The other child was holding the kids menu and chose a
specific item off of that menu. It's not rocket science that your
daughter was trying to order a kids meal off the kids menu. When
asked how many wings came with the meal, the waitress should have
answered and then explained that wings were $.45 if your daughter
chose not to go with the meal.

My daughter is 9 and after she orders the waitresses often follow it
up with "Is that off the kids menu, or Is that the children's
platter?" There is no reason why the waitress couldn't have followed
up with a question like this if she was unsure of your intention. In
fact when you specifically asked about fries being included, that
should have been her first clue that you were still expecting a kids
meal even if she thought it was clear to you that your daughter was
now ordering a-la-cart.

Most likely there will be other responders that dislike your choice to
leave no tip. While I do believe in always leaving some kind of a tip
so the waitress doesn't think I forgot, sometimes it's a pretty lousy
tip. If I receive great service, I tip well, if I receive lousy
service, I also tip accordingly.


she did leave a tip by BigShot Wed February 3, 2010 @ 2:55 PM

Yes, a misunderstanding, BUT by Just Simply Bella Sera Wed February 3, 2010 @ 4:42 PM

Yes I'm sorry, by Casmly Thu February 4, 2010 @ 7:18 AM

by dulynoted (aka duttycalls) Posted Wed February 3, 2010 @ 12:34 PM

A good server will repeat the order before leaving the table. Had this
server done that you may have caught what she put on the order slip
and corrected it at that time.

(I was glad when BWW moved from our local shopping center. The food
was horrendous and very expensive.
There is now a nice family restaurant in the same storefront and they
took the bar out and made it a game area for the kids. Much better


Repeating the order? by Nate. Wed February 3, 2010 @ 7:52 PM

I've had it happen. by Just Simply Bella Sera Thu February 4, 2010 @ 7:01 AM

Most "good" servers will repeat the order from their customers... by dulynoted (aka duttycalls) Thu February 4, 2010 @ 10:13 AM

by NathanG Posted Wed February 3, 2010 @ 11:59 AM

Ah the art of assuming, you assumed you were ordering off the kids
menu, and she assumed you knew after 6 wings it turned into an adult

I would have to say that she really thought you knew since she thought
it was funny when it came to the drinks.


Honestly by Jessica82 Wed February 3, 2010 @ 1:16 PM

No Assumptions on the OP's part by JayJay Thu February 4, 2010 @ 7:12 PM

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