HOME SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP!
Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

Channels
» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Newsletter

Sign up for PlanetFeedback's "Consumer Café" email newsletter!





OMG! No gloves!

Posted Thu June 19, 2008 10:25 pm, by Gonzalo M. written to Burger King

Write a Letter to this Company  |  Rate this Company


Thank god I didn't go through the drive-through and saw this.

At BurgerKing #60, located in North Miami at the intersection of Biscayne Blvd and 123th Street.

Long story made short, I go in and order my burger, while I wait I could see the "cook" making the burgers without the gloves required by law. (ewwww!). I stand my ground until I saw her getting fresh buns and flattened them against the counter-top with her bare hands before putting them in the warmer. In the meantime, an employee who appeared to be doing cleaning tasks, refilled the sliced onions from a bag with her bare hands. That's when I asked for my money back. When the "manager" asked why, I explained that after a few minutes of watching what was going on I lost my appetite and would not be able to eat food prepared in such manner. I explained gloves are required by law and are not an option. She replied that this was Burger King's Law (Yeah, that is what she said) and that this was they way they've always done it and that she hadn't been told otherwise. I asked if she was Florida Cerified Food Handler, as all managers MUST be here in FL; her face looked like "WTF" and she said yes but refused to show me her certification card.

Enforce hygiene, train and certify managers and always wear gloves.

I will never return to a Burger King establishment. I eat only where I see or know they wear gloves. I will tell everyone about this if the subject comes up in a conversation.


Reply



Log In/Create an account | 38 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.
by beauty25 Posted Sun February 1, 2009 @ 11:02 PM

I SWEAR TO YOU, THAT STORE #16847 IN HOMESTAED,FL DOES THE SAME THING,
I SPOKE TO THE MANAGER AND HE TOLD ME THAT TAKES UP TO MUCH TIME AND
MONEY FOR THEM TO WEAR GLOVES. PEOPLE! PLEASE STOP EATING AT BURGER
KING. THOSE SAME BARE FINGERS THAT ARE USED TO MAKE YOUR FOOD HAS
PICKED A NOSE, AN AS@HOLE, TEETH AND THE LIST GOES ON. IF THE
COMPANY'S DOES NOT CARE ABOUT YOUR HEALTH, THEN WHY SHOULD YOU CARE
ABOUT THERE BILLS.

Reply
by McDrea09 Posted Sun August 10, 2008 @ 4:53 PM

Maybe it varies from state to state, but here, handling raw meat
requires gloves,not the actual sandwich making. However, tongs and
scoops are used. We have to wash our hands every hour. To be quite
honest, it would be more sanitary to use clean hands than gloves.
Think about it.

Touch something. Wash your hands. Clean.

Touch stuff with gloves. It stays on there.

We also have strict rules about who makes the food. If you are a cash
handler, you stay away from the grill area.

As long as peopl ehave clean hands, I'm ok. I haven't gotten sick from
food handled by clean hands.

Reply
by daddysax Posted Sat June 28, 2008 @ 2:22 AM

vegtables and food that doesn't get cooked does require gloves by law
you are right BUT Uncooked meats that are to be cooked can lawfully
and safely be handled by bare hands I am a certified food handler and
there is nothing wrong with handling raw meat with your bare hands as
long as you wash yours hands thoroughly before moving on to other
tasks.

Reply


it's still gross by eydieville Mon July 14, 2008 @ 8:13 PM

misinformed by daddysax Wed January 7, 2009 @ 10:47 PM


by eydieville Posted Wed June 25, 2008 @ 7:22 PM

i live in springfield, missouri and i have witnessed this at my local
burger king as well. the cook was making my hamburger barehanded. i
noticed just as i was getting ready to pay the cashier. i said,
"never mind, your cook is making my burger and not wearing gloves."
it was the last time i darkened burger king's drive through. good
luck.

Reply
by ann v. Posted Tue June 24, 2008 @ 5:50 PM

Watch an employee at Starbucks when they make your iced drink. About
25% of the time, when they pull the cup off the stack, they flip it
over and put their fingers in it to hold the cup while they write on
the outside of the cup. Everytime this happens, I ask for a new cup
and they always apologize. It's usually the younger workers who are
new.

Reply
by JamesB37 Posted Mon June 23, 2008 @ 6:01 PM

OMG is right! This must explain why I have thrown up twice right after
eating at Burger King. Interesting...

Reply

by Underdog Posted Mon June 23, 2008 @ 4:11 PM

While I know you didn't say anything about money handlers.The highest
concentration of feces and drug residue is found on money so I always
watch to make sure the people handling the register aren't touching
the food.

If that isn't a law,it should be!

Reply

by Nate269 Posted Sat June 21, 2008 @ 8:39 PM

Or maybe they're just individuals who lack a command of English, and
who can't understand sanitary instructions.

Reply

by Nate269 Posted Sat June 21, 2008 @ 8:37 PM

As a restaurant worker in the state of Michigan, we are required to
use a "sheild" when handling prepared, RTE food. (Ready to eat:
requiring no further preparation beofre consumption). The sheild means
that the food cannot be touched with bare hands, and it could be
gloves, a bakery tissue, just something sanitary.

Im not sure about this policy in Florida, but based upon what you are
seeing, imagine what happens when you aren't looking- such as at
restaurants where you cannot see the kitchen. As a waiter, I can tell
you that almost nobody uses gloves. And you're fine.

Reply

by alicia d. Posted Sat June 21, 2008 @ 5:44 PM

I have had this same experiance, i own a shop beside a burger king in
north carolina and the same thing happened to me, i wrote to the
company in florida and they said that it was not mandantory for the
employees to wear gloves that they enforce washing of the hands and
using hand sanitizer.

Reply


Exactly by Donno Sun June 22, 2008 @ 12:42 PM
by Ryman Posted Sat June 21, 2008 @ 11:26 AM

I am assuming you are on the younger side of life, as witnessed by
your use of "OMG" and "WTF". They do not belong in a business letter.

Reply

by MayDay Posted Fri June 20, 2008 @ 8:07 PM

Did anyone ever watch the movie "Waiting" ? Gloves should be the
least of his worries. LOL I used to waitress and let me tell
you....well maybe I shouldn't! :o) yikes

Reply

by Marty5223 Posted Fri June 20, 2008 @ 7:24 PM

We would be better off blind when we eat out! (Not really of course,
but at least we would not see what the preparers are doing)

This reminds me of a Subway visit a few months ago.

The person making the sandwich does so immediately after taking cash
from another customer (without washing her hands).

The customer having his sandwich made insisted she remove the tomatoes
from the sandwich she just made. He told her he was not going to eat
something she touched with her dirty hands.

She does just this putting them back into the container with all the
other ones.



Reply
by DSG12 Posted Fri June 20, 2008 @ 6:54 PM

So when someone uses their DIRTY hands to pick up, fondle, and pull on
a pair of gloves, this is better? I think not.

Reply

by CrazyRedHead Posted Fri June 20, 2008 @ 1:02 PM

I wonder how many drive thru's you actually go through? You may be
happy to know that there aren't many restaurants nowadays that use
gloves. Actually, gloves are dirtier than dirty hands. I would rather
see someone using clean hands than gloves. Matter of fact I have seen
some nasty things done with gloves and I have refused to eat there.

Reply


gloves by SuzieCat Fri June 20, 2008 @ 5:18 PM

Didn't see your Subway comment until after I posted by Marty5223 Fri June 20, 2008 @ 7:27 PM


ugh by SuzieCat Fri June 20, 2008 @ 7:54 PM


by magpie Posted Fri June 20, 2008 @ 11:24 AM

OMG, WTF? IDK.

English, please!

Reply


LOL! by MA Cunningham Fri June 20, 2008 @ 4:37 PM
by Zan Posted Fri June 20, 2008 @ 11:14 AM

I wasn't aware it was a law that restaurant employees had to wear
gloves. But what difference would it make? Any germs that bare skin
could come into contact with could be on the gloves too :)

Reply


He's full of it, Zan by RedheadwGlasses Fri June 20, 2008 @ 12:52 PM


Don't you just love.. by Harleycat (aka Usual Suspect #2) Fri June 20, 2008 @ 3:12 PM

by Harleycat (aka Usual Suspect #2) Posted Fri June 20, 2008 @ 8:32 AM

Gloves provide a false sense of security. Anything that can get on
bare hands (germs) can get on gloves as well.

Reply


I agree! by Cinderelly Sat June 21, 2008 @ 8:29 PM


by Just Brenda Posted Fri June 20, 2008 @ 8:08 AM

Gloves seem to give people a false sense of security.

If I itch my butt it's the same thing with our without gloves. Butt
germs still get on the gloves. You can do all the same things with
gloves as without gloves like pick your nose, wipe snot, touch money,
et cetera.

Reply


Uh, thanks for the image Brenda. by BellaSera Fri June 20, 2008 @ 10:56 AM


Either way it sounds great to me by Donno Fri June 20, 2008 @ 1:13 PM


You owe me! by Wolf Fri June 20, 2008 @ 3:30 PM

by Donno Posted Fri June 20, 2008 @ 1:10 AM

I assume when the employee said Burger King Law, they were referring
to Burger King Policy, which as Red points out below, BK has the right
to establish (gloves OR no gloves).

So, it sounds like the employee was completely correct, which means
the opposite for the OP.

Personally, I never look to see what the food handlers are doing - I
don't want to know. Despite regulations and procedures, I'm sure a
lot goes on that would shock the customer. And I mean in most any
establishment, not just BK.

I hope the OP doesn't misinform too many of his/her friends.

Reply

by RedheadwGlasses Posted Thu June 19, 2008 @ 11:57 PM

You are wrong on two major points.

First, gloves are NOT required by the state of Florida. They are a
choice made by restaurants. In fact, many restaurants actually are
doing away with gloves because of mounting medical research that
proves frequent and appropriate hand washing is far more effective
than gloves.

Second, no, "all managers" do not have to be a certified food handler
in Florida. The only required is that each restaurant have one on
staff. They don't have to be present at the restaurant at all times.


In addition, I wouldn't put much stock in this certification. You can
get this certification just from paying $20 to one of a variety of
websites and taking an online course... with NO exam. In fact, it's
against the law for a website or restaurant to test its employees:
The certification itself is all the state requires.

Would you like to try again?

Reply


Additional Information by PlanetFeedback's Mr. Helpful Fri June 20, 2008 @ 2:10 AM


That contradicts what I read online last night by RedheadwGlasses Fri June 20, 2008 @ 1:45 PM


Additional Information Part Two by PlanetFeedback's Mr. Helpful Fri June 20, 2008 @ 2:32 PM

You kinda got the point correct... by Timothy C. Sat June 21, 2008 @ 6:43 AM




Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2009 © All Rights Reserved PlanetFeedback.com | Web by Cicada