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OMG! No gloves!
Posted Thu June 19, 2008 10:25 pm, by Gonzalo M. written to Burger King
Write a Letter to this Company | Rate this Company
Thank god I didn't go through the drive-through and saw this.
At BurgerKing #60, located in North Miami at the intersection of Biscayne Blvd and 123th Street.
Long story made short, I go in and order my burger, while I wait I could see the "cook" making the burgers without the gloves required by law. (ewwww!). I stand my ground until I saw her getting fresh buns and flattened them against the counter-top with her bare hands before putting them in the warmer. In the meantime, an employee who appeared to be doing cleaning tasks, refilled the sliced onions from a bag with her bare hands. That's when I asked for my money back. When the "manager" asked why, I explained that after a few minutes of watching what was going on I lost my appetite and would not be able to eat food prepared in such manner. I explained gloves are required by law and are not an option. She replied that this was Burger King's Law (Yeah, that is what she said) and that this was they way they've always done it and that she hadn't been told otherwise. I asked if she was Florida Cerified Food Handler, as all managers MUST be here in FL; her face looked like "WTF" and she said yes but refused to show me her certification card.
Enforce hygiene, train and certify managers and always wear gloves.
I will never return to a Burger King establishment. I eat only where I see or know they wear gloves. I will tell everyone about this if the subject comes up in a conversation.
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by beauty25 Posted Sun February 1, 2009 @ 11:02 PM
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I SWEAR TO YOU, THAT STORE #16847 IN HOMESTAED,FL DOES THE SAME THING, I SPOKE TO THE MANAGER AND HE TOLD ME THAT TAKES UP TO MUCH TIME AND MONEY FOR THEM TO WEAR GLOVES. PEOPLE! PLEASE STOP EATING AT BURGER KING. THOSE SAME BARE FINGERS THAT ARE USED TO MAKE YOUR FOOD HAS PICKED A NOSE, AN AS@HOLE, TEETH AND THE LIST GOES ON. IF THE COMPANY'S DOES NOT CARE ABOUT YOUR HEALTH, THEN WHY SHOULD YOU CARE ABOUT THERE BILLS.
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by McDrea09 Posted Sun August 10, 2008 @ 4:53 PM
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Maybe it varies from state to state, but here, handling raw meat requires gloves,not the actual sandwich making. However, tongs and scoops are used. We have to wash our hands every hour. To be quite honest, it would be more sanitary to use clean hands than gloves. Think about it.
Touch something. Wash your hands. Clean.
Touch stuff with gloves. It stays on there.
We also have strict rules about who makes the food. If you are a cash handler, you stay away from the grill area.
As long as peopl ehave clean hands, I'm ok. I haven't gotten sick from food handled by clean hands.
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by daddysax Posted Sat June 28, 2008 @ 2:22 AM
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vegtables and food that doesn't get cooked does require gloves by law you are right BUT Uncooked meats that are to be cooked can lawfully and safely be handled by bare hands I am a certified food handler and there is nothing wrong with handling raw meat with your bare hands as long as you wash yours hands thoroughly before moving on to other tasks.
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i live in springfield, missouri and i have witnessed this at my local burger king as well. the cook was making my hamburger barehanded. i noticed just as i was getting ready to pay the cashier. i said, "never mind, your cook is making my burger and not wearing gloves." it was the last time i darkened burger king's drive through. good luck.
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by ann v. Posted Tue June 24, 2008 @ 5:50 PM
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Watch an employee at Starbucks when they make your iced drink. About 25% of the time, when they pull the cup off the stack, they flip it over and put their fingers in it to hold the cup while they write on the outside of the cup. Everytime this happens, I ask for a new cup and they always apologize. It's usually the younger workers who are new.
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by JamesB37 Posted Mon June 23, 2008 @ 6:01 PM
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OMG is right! This must explain why I have thrown up twice right after eating at Burger King. Interesting...
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by Underdog Posted Mon June 23, 2008 @ 4:11 PM
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While I know you didn't say anything about money handlers.The highest concentration of feces and drug residue is found on money so I always watch to make sure the people handling the register aren't touching the food.
If that isn't a law,it should be!
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by alicia d. Posted Sat June 21, 2008 @ 5:44 PM
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I have had this same experiance, i own a shop beside a burger king in north carolina and the same thing happened to me, i wrote to the company in florida and they said that it was not mandantory for the employees to wear gloves that they enforce washing of the hands and using hand sanitizer.
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Exactly
by Donno Sun June 22, 2008 @ 12:42 PM
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by Ryman Posted Sat June 21, 2008 @ 11:26 AM
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I am assuming you are on the younger side of life, as witnessed by your use of "OMG" and "WTF". They do not belong in a business letter.
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by MayDay Posted Fri June 20, 2008 @ 8:07 PM
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Did anyone ever watch the movie "Waiting" ? Gloves should be the least of his worries. LOL I used to waitress and let me tell you....well maybe I shouldn't! :o) yikes
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by Marty5223 Posted Fri June 20, 2008 @ 7:24 PM
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We would be better off blind when we eat out! (Not really of course, but at least we would not see what the preparers are doing)
This reminds me of a Subway visit a few months ago.
The person making the sandwich does so immediately after taking cash from another customer (without washing her hands).
The customer having his sandwich made insisted she remove the tomatoes from the sandwich she just made. He told her he was not going to eat something she touched with her dirty hands.
She does just this putting them back into the container with all the other ones.
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by DSG12 Posted Fri June 20, 2008 @ 6:54 PM
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So when someone uses their DIRTY hands to pick up, fondle, and pull on a pair of gloves, this is better? I think not.
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I wonder how many drive thru's you actually go through? You may be happy to know that there aren't many restaurants nowadays that use gloves. Actually, gloves are dirtier than dirty hands. I would rather see someone using clean hands than gloves. Matter of fact I have seen some nasty things done with gloves and I have refused to eat there.
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gloves
by SuzieCat Fri June 20, 2008 @ 5:18 PM
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ugh
by SuzieCat Fri June 20, 2008 @ 7:54 PM
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by magpie Posted Fri June 20, 2008 @ 11:24 AM
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OMG, WTF? IDK.
English, please!
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by Zan Posted Fri June 20, 2008 @ 11:14 AM
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I wasn't aware it was a law that restaurant employees had to wear gloves. But what difference would it make? Any germs that bare skin could come into contact with could be on the gloves too :)
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Gloves provide a false sense of security. Anything that can get on bare hands (germs) can get on gloves as well.
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Gloves seem to give people a false sense of security.
If I itch my butt it's the same thing with our without gloves. Butt germs still get on the gloves. You can do all the same things with gloves as without gloves like pick your nose, wipe snot, touch money, et cetera.
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by Donno Posted Fri June 20, 2008 @ 1:10 AM
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I assume when the employee said Burger King Law, they were referring to Burger King Policy, which as Red points out below, BK has the right to establish (gloves OR no gloves).
So, it sounds like the employee was completely correct, which means the opposite for the OP.
Personally, I never look to see what the food handlers are doing - I don't want to know. Despite regulations and procedures, I'm sure a lot goes on that would shock the customer. And I mean in most any establishment, not just BK.
I hope the OP doesn't misinform too many of his/her friends.
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You are wrong on two major points.
First, gloves are NOT required by the state of Florida. They are a choice made by restaurants. In fact, many restaurants actually are doing away with gloves because of mounting medical research that proves frequent and appropriate hand washing is far more effective than gloves.
Second, no, "all managers" do not have to be a certified food handler in Florida. The only required is that each restaurant have one on staff. They don't have to be present at the restaurant at all times.
In addition, I wouldn't put much stock in this certification. You can get this certification just from paying $20 to one of a variety of websites and taking an online course... with NO exam. In fact, it's against the law for a website or restaurant to test its employees: The certification itself is all the state requires.
Would you like to try again?
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