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Kids Should be Treated with Respect, Burger King
Posted Sun January 4, 2009 12:00 pm, by Novel J. written to Burger King
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We had taken my grandchildren there to use their gift certificates. It was 11:30 and usually would be busy but must have been an off day, because there was only 3 other customers there and 2 had been served and one was waiting at the counter on their food to be done.
My grandson had already received 2 of the same toys that he got in his meal and his sister got a different one this time. He wanted a different one also. I sent him to the counter to ask for a different one and the manager said they didn't have any more.
So, he came back.
His mom then went up and asked if they had ANY other one than the one he had since he already had 2, and they pulled out a different one, the same as his sisters.
My point, you may ask, is that children are our future. They should be treated with respect. My grandson wasn't. The guy was short with him, not even kind, and didn't care to make any effort until his mother went up and asked. We are teaching our children by the way we treat them.
Who knows!? My grandson may one day be his doctor or caregiver and would he want the same treatment then? I think not.
I just feel the manager could have been more considerate. It was the kids money that paid for the food. They were the customers. They deserve the same respect that you would give an adult. He should apologize to my grandson, and consider his mistake as a lesson that all people should be treated with respect.
THank you.
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Having worked in a movie theatre for over 4 years, I have my share of kid stories. There was a movie that was rated in such a way that anyone under 14 had to be accompanied by a parent. If the child came up to me to buy a ticket without an adult, I couldnt sell it. Once an adult came up, I could.
If a child ordered a ticket and wanted a refund i would still have to have an adult present, they could have had someone buy a ticket for a movie they arent allowed to see.
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No.
by marty22 Sun January 18, 2009 @ 1:45 PM
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by Nate. Posted Mon January 5, 2009 @ 8:29 PM
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It all depends upon your grandson's behavior at the counter and his maturity.
If the cashier was taking an order, and he interrupted demanding another toy, I can see how the cashier, at BK of all places, would get rid of him pretty quick.
If he went up to the counter, waited patiently, said; "Can I please have a different toy?", I think the employee is in the wrong.
I know from experience, I worked at Wendy's for a year. If the grandson is a little kid that runs around the dining room making a mess and barges up to the counter with a sense of over entitlement, I think the manager was not too far out of line by sending him on his way with a "no".
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by MA Cunningham Posted Mon January 5, 2009 @ 2:25 PM
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. . .a recurrent argument with my 11 year old. These stupid toys (and I'm sorry, they are all cheap and stupid!) are not worth this much effort.
I don't disagree that kids should get some respect, but I don't see this as a respect issue - more an annoyed staffer fed up with these silly chachke items with the child's meals and kids wanting to see EVERY toy they have in the store because they've already "collected" half of them. I'd have been irked too.
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I'm actually on the OP's side here. The grandson got a duplicate toy, so he asked the manager if he could have a different one. There is no harm in asking. He was told "no", but when the mom did it, apparently they had an abundance of different toys because she was able to get one and the kid wasn't.
So the manager lied to the kid because he was too lazy to look for a different toy for him. I think that's kind of crappy on his part.
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So you think they should have an unending variety of toys to hand out? I see a lot of misplaced drama and handwringing over some duplicate toys here.
And now we have helicopter grandparenting. Awesome.
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by Zan Posted Mon January 5, 2009 @ 10:08 AM
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I'm not really understanding how your grandson was not treated with respect. I gather from your telling of the events that he first went to ask for a SPECIFIC toy, and they didn't have it. Then, when his mother asked for ANY different toy, they gave her one. What exactly was the problem here? If the manager was really "short" with him (and were you with him during the exchange? If so, you should specify exactly what was said).I don't see what "mistake" the manager made that he needs to apologize for.
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by Just Jeffrey Posted Mon January 5, 2009 @ 10:01 AM
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Can you provide more details. What was said? There's a wide spectrum here from "no, we don't exchange toys" (not rude) to "we're out of toys" (a lie*, so it's inappropriate, but not necessarily rude) and "get out of my face, you little bogger" (very rude and inappropriate).
I think getting as exact as you can with what the kids were told would really help make your case.
* This, too, also depends. Did it mean that they're out of toys? That all they have are the two kinds and the employee thought the child was asking for a third kind? If it was, say, the later, it's not a lie, but a misunderstanding.
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by Blackrack Posted Mon January 5, 2009 @ 7:17 AM
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Thanks. Now my doctor father wants to go to Burger King and ask for a toy.
I never knew exchanging toys was an option when I was a kid. If I got doubles, I just traded them with other kids.
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