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 Change the Name of Tendergrill Chicken Salad, Burger King
Posted Thu April 30, 2009 12:00 pm, by Hal J. written to Burger King
Write a Letter to this Company | Rate this Company
I go to BK drivethru to order lunch which includes my Tendergrill Chicken salad. That big salad, a meal on it's own, with Honey Mustard. The salad I am given is small, and labeled "Garden Salad" (but has the chicken pack) so I go inside and ask for my salad, handing them the Garden Salad.
Employee "That's our Garden Salad."
Me "I know, I ordered the Tendergrill salad."
She goes away, soon returns and hands me an even smaller bag. I look in - sandwich?? I tell her "No, I ordered a salad."
Employee "I thought you said chicken sandwich"
Me (slower) "Tendergrill Chicken Salad"
She pulls a garden salad from cooler and says "THIS is our Tendergrill Salad."
Me "No - that's a garden salad. TG is MUCH larger."
Employee "Oh, they changed that. We don't make them here anymore. And we've been getting a lot of complaints about it."
(WHY didn't she know what was wrong earlier then?)
Me "Just give me my money back."
This salad is PATHETIC. The bowl is about the same size as a side salad - AND it is divided into sections like a KFC takehome plate. There is almost NO ROOM for food in it!
When you change a product so much that it is NOT the same thing at all - and this is NOT - change it's name!
I understand products change, but bring back my salad. Please.
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by Giselle Posted Fri May 1, 2009 @ 8:58 AM
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Excellent letter and valid complaint. Print out your letter and snail
mail to HQ. Someone pointed out, they don't accept emails.
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by Nate! Posted Fri May 1, 2009 @ 8:21 AM
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This sounds like an incompetent minimum wage crew member. Next time
speak with the manager. They should be able to get it right.
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by MA Cunningham Posted Thu April 30, 2009 @ 4:16 PM
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employees like this are the reason they had to put PICTURES on the
cash registers!
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Tendergrill salad:
http://www.bk.com/#menu=2,54,-1
Garden salad:
http://www.bk.com/#menu=2,19,-1
You unfortunately reached a fast food worker who got a lobotomy. She
sounds like a total idiot.
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They don't take complaints via email, just postal mail or a toll call.
Give us the low down on your latest restaurant visit. Tell us about
your experience. What could we do better? Help us help you HAVE IT
YOUR WAY®.
Use our Restaurant Locator to contact your local BURGER KING®
restaurant or contact our Corporate office:
Burger King Corporation
5505 Blue Lagoon Drive
Miami, Florida 33126
Corporate Headquarters - 305-378-3000
Marketing/Advertising Information Requests - 305-378-7200
Consumer Relations - 305-378-3535
HAVE IT YOUR WAY® Cards Consumer Help Desk - 1-800-522-1278
If you are a consumer, please contact our Consumer Relations
department at 305-378-3535. Our representatives are ready to assist
you Monday - Friday from 9 am to 5 pm EST. Please note that consumer
inquiries received via the BKC pressroom cannot be processed.
Due to the volume of inquiries we receive from students, we are unable
to respond individually to each request. All public information is
available in our annual report and SEC filings through our investor
relations link.
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