Location Lacking Large

Awesome alliteration! Good letter!

This is an excellent letter and at least you didn't make outlandish
demands in return for their ineptitude. Good job!

Huh, weird... If I were a manager, I wouldn't be turning away a
reasonably-sized order because we were out of large containers.

I'd say your course of action was spot-on here; if you can't get what
you need, you can always get it somewhere else!

I went to Dunkin Donuts today and ordered my usual Large Tea. They
didn't have large cups, so they put the "large" amount in an extra
large cup.

I wonder, why couldn't Burger King do something like that? It doesn't
take a genius.

When I worked at Wendy's, if we ran out of supplies or food, we would
borrow it from another store. These were all owned by the same
franchisee (he owned 50), however there could possibly be another
corporate store in the area.

Or didn't as of last year. They're cutting off their nose to spite
their collective face, but that's how it is.

Most everyone said what I would've said. So, ditto...they should've
been able to accomodate your request.

But I also wanted to say I like the alliteration in the title.
"Location lacking large"....it just rolls right off the tongue! :)

I worked for Mcdonalds way back in 96-98 and briefly supervised shifts
in 2003...the running out of large container did happen once in a
while, and we always ended up using like a small and medium or 2 or 3
smalls, or a super size not all the way filled.

In this econcomy, restaurants and other businesses run into these
supply problems because there are caps placed on spending for supplies
due to tighter budgets. So, regardless as to what day of the week it
is, I can see them being out of some containers and that may be out of
their control.

That being said, there certainly should have been some way to finagle
a large fry for you. I work for a restaurant, and unless we are out of
the food item itself, we find a way to present it to the guest. To
deny you a large fry is cutting of their nose to spite their face.

I hope you got a good meal at McDonald's or Wendy's or wherever you
ended up. To be honest with you, I haven't been too crazy about BK
fries since they changed their recipe 12 years ago or so.

Unfortunately, there are a certain number of employees, both
management and otherwise, who are not service oriented but, instead,
just robots who don't know what to do if the target is moved six
inches either side of the path.

If they dont have large fry boxes available, then there are a number
of ways to take care of your very reasonable request and none of them
involve refusing to take care of you. I absolutely guarantee it cost
them more to lose just YOUR business than it would to give a medium
and small fry to every person who wanted it that way that day.

I think a large fry container is smaller than a medium + a small, so I
can see how they wouldn't want to do this all night (if no large
containers were available). However, since you had a conversation
about it, I think the manager should have made an exception to the
policy and ordered more large containers next time.

If that is the best the manager can come up with, I dare say she
shouldn't be managing a restaurant. Your suggestion to give you a
medium and a small fry in place of the large order of fries sounds
"close enough" to me. That they would turn away a ~$20 order over
this issue is just stupid.