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Unreasonable wait time for order

Posted Wed September 28, 2011 1:04 pm, by Mary L. written to Burger King

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I stopped at Burger King in New Waverly Texas on my way to Houston. There was exactly one person ahead of me in the line inside the restaurant yet it took me 11 minutes to get my order. And I only ordered the burger, fries and drink meal, nothing special.

Fill orders faster.


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by Tina L. Posted Thu October 27, 2011 @ 2:19 AM

I must tell you that it does not matter if it is slow period there or
not. I live here in New Waverly and if you know the area you know the
only other choice we have is Subway. We were so excited to get this
Burger King. Unfortunately, it does not matter about the time. You
always have to wait and very very rarely get nice courteous service.
Case in point, tonight my son and I went and ordered bk double
stackers. The cashier was very rude and abrupt, then when we arrive
home we discovered our bk double stacker were whopper patties folded
in half. I have never had a good experience at this burger king.


by RedheadwGlasses Posted Thu September 29, 2011 @ 1:02 PM

Having worked in FF for four years, there is no way anything takes
that long to cook, including burgers, fried fish and fried chicken
fillets, and french fries.

If it was a slow period and they had to make everything from scratch,
(1) you should have been told ("we don't have anything ready right
now, the wait will be about five minutes, is that okay?") (the wait
may be worth getting hot, freshly prepared food), and (2) they should
have been hustling their butts to get it to you. And maybe even
offered a free dessert to make up for the wait.


Agreed... by jeishere Fri September 30, 2011 @ 1:47 PM
by DustonB Posted Thu September 29, 2011 @ 3:39 AM

When is the last time you've cooked a burger and fries in less than 10

The real question is about the quality of the food you received after
waiting for 11 minutes. Had you gotten cold or stale food after that
time then you'd have a real complaint but waiting 11 minutes for hot
and fresh food? I don't think that's bad service.

Please clarify if the quality of the food was good or poor.

Also you should realize that if the restaurant is slow (you said only
one person ahead of you) then it will likely take longer as they have
to cook per order during the slow times of the day rather than cooking
and lining up the burgers under a heat lamp.

I do, however, feel that customers should be informed "Sir/Ma'am, we
don't have any prepared so we'll be preparing this fresh for you, do
you mind waiting 5-10 minutes?"

That would be better service than just letting you stand around.


by Ramelle Posted Wed September 28, 2011 @ 10:53 PM

That long of a wait in a FF drive-thru would have prompted me to ask
what the hold up was.


by Nate. Posted Wed September 28, 2011 @ 9:27 PM

11 Minutes is unacceptable for a "fast" food restaurant. I agree 100%.


Sad isnt it by McJohn Wed October 5, 2011 @ 10:10 AM

by Bill R. Posted Wed September 28, 2011 @ 1:33 PM

Mary L,.

Sounds to me like what you got was cooked to order as opposed to it
laying in wait until you arrived and ordered.



Bill, I'm sure you're correct. Personally, I would prefer food cooked to by Steve OH (IO) Wed September 28, 2011 @ 2:17 PM

That pretty much sums it up. Darned if you do and darned if you don't by Bill R. Wed September 28, 2011 @ 3:34 PM

Not in all cases by Nate. Wed September 28, 2011 @ 9:28 PM

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