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Top 25 Letters
The selection and placement of letters on this page were determined automatically by a computer program.

  1. Rude confrontation with a senior member of your management.
  2. Suggestion Box Update
  3. Regarding the Members of Planet Feedback
  4. The Suggestion Box
  5. Safety placard shoved in my face
  6. What Can You Do for Us as President, John McCain?
  7. Children not wanted at Kaufmann's
  8. Suggestion Box Update
  9. Kissing at the Chili's
  10. Return Policy Will Cost Target Millions
  11. My Son is Also a Customer, Barnes & Noble
  12. Movies at the Hilton
  13. Amazon.com sells pornography
  14. Beating Dead Horses! (no offense to any PETA supporters!!!!)
  15. 3 yr old injured
  16. The CDC is wrong....would you want my blood?
  17. Removal of Emily Gillete from Delta Flight 6160
  18. Turned away on Christmas Day by Blockbuster
  19. Inconsiderate Wait Staff
  20. MERRY CHRISTMAS at Target is a dirty word!
  21. After more than 30 years shopping at Wal-Mart.....I'm done. Never again.
  22. BILL MAHER, FIRED
  23. David Letterman is Not a Gentleman!
  24. Target's Refusal to Issue a Credit
  25. Store Manager Called My Son BUCKWHEAT




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Rude confrontation with a senior member of your management.

Posted Wed August 12, 2009 12:00 pm, by DAVID T. written to California Pizza Kitchen Inc

Write a Letter to this Company


I would like to share an unbelievable and uncomfortable situation that occurred to my wife, my 3 wonderful guests and myself, on July 3, 2009, at 5:30 pm at your restaurant in Arcadia, California at the Santa Anita Fashion Park Mall.

My group frequently dine at your restaurants throughout California and have had many pleasant memories. Last week we visited the Hollywood and Highland Center CPK and had a wonderful experience, took many pictures, and laughed a lot.

What a complete difference when we visited your Arcadia location after our very pleasant visit to The Huntington Library and Botanical Gardens. My group was very hungry after a long tour of the gardens and decided to dine at our favorite pizza restaurant. We found one in Arcadia and was seated at an outside table. A pleasant female server asked for our order and my friend , her 2 teenage daughters, my wife and I ordered a complete meal. We handed the server our ďThank YouĒ card and waited for the order to arrive.

The pleasant server delivered the Chicken Salad and indicated that our 4 pizza orders were in progress. After approximately 10 minutes elapsed the general manager, , arrived and informed us that the card expired 2 days ago and that he could not accept it. I informed him that we are frequent guests and asked for an exception. He apologized and refused.

I informed him that I used to own several pizza franchises and the goal of marketing is to get the customers into the door so they may enjoy a wonderful meal and have pleasant memories. I mentioned that my pizza franchise marketing budget averaged about $2000 per person to gain one customer and an additional $1500 per person to convince them to return.

once again, he humbly refused to accommodate us but mentioned that the Regional Director of Operations was present and may make an exception.

When the regional Director of Operations, came to see me I could immediately see that he had a harsh attitude. He arrived with a very stern face and abruptly asked what the problem was. I informed him of my situation and he sternly replied that he will NOT accept the promo card because it was unlawful. I asked if he can make an exception and simply discount the meal since my group was very hungry and excited to dine here.

He with a pompous and arrogant attitude, replied that the promotion had expired and he will not accept it. I exclaimed my astonishment at how far this has escalated in front of the other diners over a promo card that just expired 2 days ago. It was unbelievable that an executive in management would rather embarrass his loyal guest in front of the Friday night, 4th of July crowd and throw away and waste the food that have already been prepared, than to pleasantly accommodate us. He was very staunch, rude and arrogant and he did not treat me respectfully.

My guests, my wife and I left the restaurant in disgust. Our pleasant memories of CPK shattered after a nice tour of the Huntington gardens. We decided to dine elsewhere.

I donít understand how the management is trained but I believe your marketing department and the CEO would not be happy about how this situation was handled. I would have been more understanding if the server immediately informed us that the promo card was invalid when we ordered. But to have us wait over 10 minutes, the chicken salad and drinks served and the pizza baking in the oven, to tell us the promo card was invalid is a farce. Once again, he would rather waste all the food we ordered and have us leave unhappy, than to make a simple exception as a good customer service gesture and great marketing effort.

Please let me know your thoughts in this matter. Our average bill at CPK has been around $80. A $75 gift card to dine at another CPK in the future would be appreciated in order to make a second attempt at dining without sad memories. I appreciate your candid response to this unfortunate event.

Our average bill at CPK has been around $80. A $75 gift card to dine at another CPK in the future would be appreciated in order to make a second attempt at dining without sad memories.


Reply



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by tali Posted Tue June 16, 2015 @ 11:08 AM

Blast from the past!

Reply
by Matt R. Posted Wed May 13, 2015 @ 10:32 PM

This is the post that doesn't end
Yes, it goes on and on my friend
Some people started writing it not knowing what it was
And they`ll continue commenting forever just because...

This is the post that doesn't end
Yes, it goes on and on my friend
Some people started writing it not knowing what it was
And they`ll continue commenting forever just because...

This is the post that doesn't end
Yes, it goes on and on my friend
Some people started writing it not knowing what it was
And they`ll continue commenting forever just because...

This is the post that doesn't end
Yes, it goes on and on my friend
Some people started writing it not knowing what it was
And they`ll continue commenting forever just because...

Reply

by Barb N. Posted Sat August 23, 2014 @ 3:34 PM

Let me get this straight. The manager should honor your expired card
because you used to own a pizza shop? You aren't special, honey. Suck
it up.

Reply
by cissy Posted Thu May 29, 2014 @ 1:00 PM

Your platitudes are and were futile. The bottom line. Your coupon
expired. Your embarrassment is your own doing.


Reply
by billt Posted Wed March 19, 2014 @ 1:05 AM

has California Pizza Kitchen rated as #1 of the top 25 Pizza chains

http://www.thedailymeal.com/americas-25-best-pizza-chains/12413

I definitely don't think they are bankrupt

"la pizza male Ť meglio che non la pizza"

Reply


It's ALIVE!!! by Sheldonrs Wed March 19, 2014 @ 10:44 AM

Sorry by billt Wed March 19, 2014 @ 2:32 PM
by cha v. Posted Tue August 6, 2013 @ 10:39 AM

Did this business go bankrupt?

Reply


Nope. by M T. Thu September 5, 2013 @ 1:03 AM
by cha v. Posted Thu August 1, 2013 @ 10:35 AM

Keeping the dream alive!

Reply

by Kimeek Posted Thu July 5, 2012 @ 1:07 AM

Did you look at the expiration before you presented it to the server?
Did you order 4 pizzas because you thought you were getting them free
with your thankyou card? Because if you did honestly that is your
error because it was expired. I think id be more emarrased over
arguing that you were right and thinking that you should receive a
75.00 giftcard to tempt you to dine back there for your bad
experience.

Reply
by SCFischer Posted Fri April 6, 2012 @ 12:16 PM

"I informed him of my situation and he sternly replied that he will
NOT accept the promo card because it was unlawful. I asked if
he can make an exception and simply discount the meal since my group
was very hungry and excited to dine here." emphasis added

I don't know what the State Laws in CA are, or city/county laws, but
this should have ended the discussion right there. This person in
high-level management informed you it was against the law, and you
persisted.

Reply

by Michael C. Posted Thu March 22, 2012 @ 9:57 AM

Expired is expired...and unusable. If you intended on using the
coupon, the least you could have done is ask BEFORE you ordered if
they would take the coupon. Do you go to stores expecting to get
Black Friday Pricing on the day before or a week later? I doubt
it...well...maybe you do since I've seen enough people try it anyway.


Just because you frequent a place doesn't make you any more special
than anyone else who pays money for services or goods. You should
hang your head in shame for even attempting to make a scene about
this. Hopefully you didn't have children around to take in the lessons
you would have been teaching them. If I were your guests, I would
have really been questioning your judgement and been terribly
embarrassed that someone was making a big deal out of something they
knew wasn't right.

Reply

by Matt R. Posted Fri March 2, 2012 @ 11:58 PM

This letter/post is droping so I am trying to BUMP it UP!!!!!!!!!!!!!!

Reply


Oh crap! by Sheldonrs Sat March 10, 2012 @ 10:33 PM
by Adele Posted Sat November 19, 2011 @ 4:21 PM

Am I the only one who would like to know where David's franchises are
so I can scout for expired coupons, present them and when his
employees reject them, make a giant scene annoying every customer
around so I can then post stupid whines online and demand a gift card
for a full meal.

FYI if your kids' homework is 3 days late in my class it will not be
accepted without a doctors note for a serious issue. Hope you do not
expect to get tuition moneys back.

Reply
by dg132001 Posted Fri November 11, 2011 @ 8:04 PM

Really? This is still in the top 25? Really?

Reply


I hope it stays here by Sheldonrs Tue November 15, 2011 @ 9:20 AM


Me too by Irving Patrick Freleigh Tue January 24, 2012 @ 6:26 PM

me3 8>) by Matt R. Mon February 6, 2012 @ 5:25 PM

by Matt R. Posted Sat September 17, 2011 @ 4:19 PM

This is the post that doesn't end
Yes, it goes on and on my friend
Some people started writing it not knowing what it was
And they`ll continue commenting forever just because...

This is the post that doesn't end
Yes, it goes on and on my friend
Some people started writing it not knowing what it was
And they`ll continue commenting forever just because...

Reply

by Little Red Riding Hood Posted Mon September 5, 2011 @ 10:32 AM

I realize this post is over two years old, but I'm new to PFB and just
wanted to say this. I manage a restuarant in Ridgeland, MS. It is a
locally owned franchise. From time to time corporate puts out coupons
for people or for specific promotions. Our owner insists on honoring
coupons, regardless of when they expired. Some money is better than no
money, in his eyes, and when you make someone happy, like honoring an
expired coupon, they are greatful and will often return to your
establishment again. If we can honor a coupon that has been expired
for two months, he certainly could have honored a coupon that was only
expired for two days. Problem is, most of them act like you're just
trying to get something over on them. They don't care about repeat
business and customer service, they just want to be right. Whatever
happened to the customer always being right?

Reply

"Whatever happened to the customer always being right?" Customers by Steve OH (IO) Tue September 6, 2011 @ 10:00 AM

by Nate. Posted Fri August 26, 2011 @ 12:00 AM

Wow! This happened over 2 years ago and the letter is still in the top
25.

Reply

by SuzieCat Posted Wed July 13, 2011 @ 8:23 PM

girls nite with the coworkers---nine of us girls after at 4PM today
and ate at CPK---great service, friendly and even a discount because
two orders were slow out of the kitchen WITHOUT us asking for a
break.

Reply


Glad to hear by Nate. Fri August 26, 2011 @ 12:01 AM
by DAVID T. Posted Wed June 15, 2011 @ 5:34 PM

How desperate can the management be to sell their business at a huge
discount..

California Pizza Kitchen Inc. (CPKI), the restaurant chain being taken
over by Golden Gate Capital Corp., was sued today in Delaware Chancery
Court by an investor who contends the company is worth more than the
$470 million, $18.50-a-share offer.

Reply

Congratulations... by dg132001 Sat June 18, 2011 @ 7:47 PM

LOL by franese Thu June 30, 2011 @ 4:39 PM

by askchibi Posted Thu June 9, 2011 @ 7:47 PM

You were trying to use a promotional card that had expired. Had you
told them that you were going to use a promotional card BEFORE you
ordered, I am sure they would have informed you at that time. Since
you decided to tell them midway through the meal, thatís when they
tried to take care of it.

The server, who you said was kind, was probably gone for ten minutes
seeing if an exception could be made on your behalf. He took it to
where he should have-his manager. That manager asked senior management
for an exception, and that person denied it.

While businesses need customers to do business, they certainly donít
need customers that are trying to get something for free. You honestly
tried to use your business experience to argue with them? What does
that have to do with anything? The point of coupons is not to give
people warm and fuzzy memories-they are to get them in the door and
try to figure out how to get them to spend money on something other
than what theyíre getting discounted or for free (like ordering
drinks, for example.) YOU, as a business owner, should know -that-.
While they probably could have made an exception, they didnít feel
your business warranted it. If you disagree, then I wouldnít return
there.

chibi


Reply

He doesn't get it.... by franese Sat June 11, 2011 @ 11:33 AM

The proof is in the pudding. by DAVID T. Wed June 15, 2011 @ 5:14 PM

treating their customers... by askchibi Sun June 19, 2011 @ 7:02 PM

By the way by franese Sat June 11, 2011 @ 1:25 PM

Just wanted by DAVID T. Wed June 15, 2011 @ 5:17 PM

Now they are a wreck by DAVID T. Wed June 15, 2011 @ 5:09 PM

Unbelievable! by dg132001 Sat June 18, 2011 @ 7:46 PM
by DAVID T. Posted Wed May 25, 2011 @ 11:43 AM

California Pizza Kitchen Inc. has agreed to sell itself to
private-equity firm Golden Gate Capital for about $470 million or
$18.50/share or an 11% premium, according to a person familiar with
the matter.

Reply

by DAVID T. Posted Wed May 25, 2011 @ 11:37 AM

Total Revenues. Total revenues decreased $0.7 million, or 0.5%, to
$156.0 million in the first quarter of 2011 from $156.7 million in the
first quarter of 2010 as the result of a $0.9 million decrease in
restaurant sales, partially offset by a $0.2 million increase in
domestic and international franchise revenues. The decrease in
restaurant sales was primarily attributable to the $0.7 million
decrease in supplemental gift card revenue which resulted from the
cumulative adjustment recorded in the first quarter of 2010 when the
Company first began to recognize such revenue. The restaurant sales
decline was also related to the 2.1% decrease in full-service
comparable restaurant sales. Domestic franchise revenue increased
13.1% and international franchise revenue increased 9.7% as the result
of stronger comparable sales and additional revenue from new stores
opened in 2010.

Reply
by dg132001 Posted Wed May 4, 2011 @ 3:16 PM

Wow,
So this is down to number 22 out of 25. Seems shameful that it will
soon be off the list!!

Reply


No it won't by Irving Patrick Freleigh Tue May 24, 2011 @ 9:34 PM

CPKI sold, stock up then down by DAVID T. Wed May 25, 2011 @ 11:47 AM

And? by dg132001 Thu May 26, 2011 @ 12:26 AM

It's just news and it's up, CPKI is bought out by DAVID T. Wed May 25, 2011 @ 11:45 AM
by DAVID T. Posted Fri April 22, 2011 @ 12:21 PM

California Pizza Kitchen, Inc.today announced that it will release its
first quarter 2011 results after the market closes on Thursday, May 5,
2011.

Reply


And?..... n/t by batmoody Thu May 12, 2011 @ 1:17 PM

It's not looking good again by DAVID T. Wed May 25, 2011 @ 11:50 AM
by DAVID T. Posted Sun April 10, 2011 @ 11:47 PM

California Pizza Kitchen's QSR (quick-serve restaurant) concept is
fizzling. Last year saw the closing of the CPK ASAP adjacent to Angel
Stadium of Anaheim. Now it's the turn of the CPK ASAP in the South
Coast Plaza annex (you know, hipster central, where the H&M, Crate &
Barrel, and the Apple Store are

Reply


You really don't know how to let go.. by Harleycat Tue April 12, 2011 @ 12:53 AM


Almost makes you feel sorry for him, doesn't it? lol! by Sheldonrs Wed April 13, 2011 @ 1:07 PM

No, not really!!! by dg132001 Wed April 20, 2011 @ 1:17 AM

CPK is not doing well because by DAVID T. Fri April 22, 2011 @ 12:29 PM


millions? seriously? you dont see the bad economy as having an effect?...... by Chadg Mon May 2, 2011 @ 2:58 PM

I'm not causing the bad news by DAVID T. Fri April 22, 2011 @ 12:24 PM

Maybe because other customers by DAVID T. Fri April 22, 2011 @ 12:24 PM
by DAVID T. Posted Wed February 16, 2011 @ 3:16 PM

Highlights for the 52-week fiscal year 2010 relative to the 53-week
fiscal year 2009 were as follows:

Total revenues decreased 3.4 percent to $642.2 million. Total revenues
decreased 1.2 percent excluding the additional week in the fourth
quarter of 2009 .

Full-service comparable restaurant sales decreased 2.4 percent.

Reply


Such power you have! by Sheldonrs Fri February 18, 2011 @ 12:00 PM

Power of the People by DAVID T. Sun April 10, 2011 @ 11:49 PM

This is all due to your letter right? by dg132001 Sat February 19, 2011 @ 3:11 PM

They must have pissed-off a lot of decent people by DAVID T. Sun April 10, 2011 @ 11:52 PM


And that has nothing at all to do.. by Harleycat Sun February 20, 2011 @ 11:00 PM

If the Economy is so Bad why is by DAVID T. Sun April 10, 2011 @ 11:57 PM

I can't believe by Lisa H. Mon February 28, 2011 @ 9:39 AM

CPKI is losing the battle! by DAVID T. Sun April 10, 2011 @ 11:58 PM

by 100%Aussie Posted Fri December 10, 2010 @ 8:58 AM

I really do have to wonder David T...if your logic is correct, then
any company that chooses to uphold company policies and doesn't bend
them for anyone (because you know, being equal is so passe these
days-I was being sarcastic) should be going out of business. I give
you the fallacy to that logic-an Australian business known as
Woolworths. One of their biggest policies is not to give customers
multiple coupons that lets them save some money on fuel (this includes
loyal customers as well). By that logic, the company should be going
out of business or shutting down. How is it then, that they recorded a
growth of 2.1 billion in profits last year? I'd love to see your logic
apply to that situation. Oh and by the way, what's the name of your
business? I'm a little curious actually.

Reply

Could his business be a pizza place? by sarahsmile Fri December 10, 2010 @ 10:26 AM

I would never treat my customers that way by DAVID T. Tue December 21, 2010 @ 12:02 PM


so where's my free pizza? i am entitled to it by PepperElf Mon December 27, 2010 @ 10:19 AM

You have to understand the circumstances by DAVID T. Tue February 15, 2011 @ 1:30 PM

Marketing and good customer service is the key by DAVID T. Tue December 21, 2010 @ 12:00 PM

The coupon expired... by dg132001 Thu December 23, 2010 @ 11:00 AM

I am nice to people by DAVID T. Tue February 15, 2011 @ 1:32 PM

No You're Not by dg132001 Sat February 19, 2011 @ 3:02 PM

Well, Many people think CPKI was wrong because ... by DAVID T. Mon April 11, 2011 @ 12:01 AM

by Kusanagi Posted Tue December 7, 2010 @ 9:01 AM

Once in a while Dr Phil, Maury, or Oprah will do a show about
unhealthy compulsive obsession over mundane things. They'll have
guests on the show who have dedicated all their energy, time, and
effort far past what anyone would be considered normal or healthy.

Every time I see one of those, I can't help but wonder to myself "How
did this happen? What happened to this person over the years that
caused this person to lose their grip on reality in such a way?"

Thanks to this page, I now know.

Reply

That made me laugh by DAVID T. Tue December 21, 2010 @ 12:05 PM
by Cambion Posted Thu November 25, 2010 @ 12:51 AM

Sorry David, but you and your family are not so exceptionally special
that you are entitled to use an expired coupon. See, if the manager
does that for you, other people will hear about it and assume that
they're special enough for an exception too. They find out they're not
and may do any number of things, from walking out on their bill to
screaming to corporate until they get compensation for their
"distress" or coming here to complain that the rules were not bent
just for them.

Coupons have an expiration date for a reason. If you can't use the
coupon when it's still good, then oh well. If you buy a dozen eggs and
don't eat them before they expire, do you take them back to the farm
they came from and ask for more eggs for free because you couldn't be
bothered to use them before they went bad?

Reply

I'm sure some businesses would love for you to believe by DAVID T. Tue December 21, 2010 @ 12:07 PM

by DAVID T. Posted Thu November 18, 2010 @ 1:53 PM

California Pizza Kitchen announced that for the fourth quarter of
2010, it expects service comparable restaurant sales to be between
negative 1% and 0% and earnings to be in the range of negative $0.01
to $0.01 per diluted share which includes an estimated negative $0.06
per diluted share impact from a high fourth quarter effective tax
rate. According to Reuters Estimates, analysts on an average were
expecting the Company to report EPS of $0.11 for the fourth quarter of
2010

http://www.reuters.com/finance/stocks/keyDevelopments?rpc=66&symbol=CP
KI.O×tamp=20101111210500

Reply

YOu know that other pizza place.... by franese Sun November 28, 2010 @ 9:50 AM

The owner of the establishment contacted me by DAVID T. Tue December 21, 2010 @ 12:12 PM

well let me ask you this... by franese Thu January 6, 2011 @ 1:40 PM

NY pizza place by Retail Veteran Mon January 17, 2011 @ 11:53 PM

The owner by DAVID T. Tue February 15, 2011 @ 1:33 PM
by DAVID T. Posted Thu November 18, 2010 @ 1:51 PM

California Pizza Kitchen Sees Earnings Below Estimates
Posted on: Thu, 11 Nov 2010 16:11:50 EST

Symbols: CPKI
Nov 11, 2010 (EarningsWhispers Guidance Summaries via Comtex) --

California Pizza Kitchen, Inc. (NASDAQ: CPKI | PowerRating) said it
expects fourth quarter earnings of $0.05 to $0.07 per share, excluding
a one-time item of $0.06 per share. The current consensus earnings
estimate is $0.15 per share for the quarter ending December 31, 2010.

This earnings guidance summary was provided by EarningsWhispers, a
leading provider of earnings expectations - including corporate
guidance announcements and analysts' expectations that differ from
published estimates.
http://www.earningswhispers.com

Reply
by DAVID T. Posted Thu November 18, 2010 @ 1:46 PM

True confession: back when I moved to Atlanta in 1997 I was excited to
try my first California Pizza Kitchen. We were at Lenox Square and
willingly waited 45 minutes for a table.

.... That may be why it took 13 years for me to return

From Comments:

Reds: ... the Thai Peanut pizzaÖ but it tastes just like the frozen
CPK one you can get at the store. I pass CPK in general.

KoPP: ... From other visits, the BBQ sauce on the pizza is waaay too
sweet,...

James: ... Theyíre definitely heavy handed with the sugar. Then
again, sugar sellsÖ The menu is hit or miss ... I canít take their bbq
sauce, nor can my pancreas.

jonnymack: I only eat here in emergencies. Itís not one of my favorite
chains

Kaye: I go to CPK once every few years ... once the price moved north
of $10 for 4 slices, I realized that places like Ippolitos offered
pizzas that were just as good, if not better.

wino: Iíve eaten at CPK 3 times, 3 different locations, 3 different
cities, and I wanted to like it, but something just doesnít work for
me. Itís like they are trying to do too much without doing anything
really well.

Jim R: Three wordsÖSalt,Salt SaltÖ.Good ingredients..Points for
service and originality..But like most chains way too much of the olí
sodium chloride.

http://blogs.ajc.com/food-and-more/2010/11/11/chain-reaction-californi
a-pizza-kitchen/?cxntfid=blogs_food_and_more

Reply

by phyreseed Posted Tue November 16, 2010 @ 6:20 PM

Amazing! I see a well-written, clearly worded letter with a
reasonable request, and it's getting slagged by a bunch of "Deal with
it" people.. this site used to have a pretty good reputation for
keeping people honest (both submitting and replying) but now it seems
like it's been taken over by people who like to trash other's
complaints.

What makes you think you wouldn't feel the same way were you in the
same situation? Ah, sorry.. forgot you were all perfect.

Reply

You are right by Lisa H. Wed November 17, 2010 @ 9:44 AM

You need to read the complaint better by DAVID T. Thu November 18, 2010 @ 1:08 PM

I by Lisa H. Thu November 18, 2010 @ 3:37 PM

You do not understand by DAVID T. Sat November 20, 2010 @ 3:32 AM

Thanks by DAVID T. Thu November 18, 2010 @ 1:02 PM
by thinkingitthrough Posted Tue November 16, 2010 @ 11:20 AM

I, and I am sure many others, wish that they had a life where they
were able to devote so much time to such a small thing. How nice it
must be to have no other worries, issues, or pressing matters that you
can devote so much time and energy to your slighted feelings over a
PIZZA COUPON.

David....can you stop for just moment and imagine what you could
accomplish if you used all of this time, dedication and
single-mindedness for good? Or what a difference you could make if you
took all of the time that you spend researching, commenting and
obsessing over CPK and did some volunteer work? In all of the time
and effort you have used up over the past year, you could have taught
several children to read, delivered hundreds of meals to shut ins,
collected canned goods for a local soup kitchen, or started a Coat
Drive. Or, if you are not at all servide minded, you could have just
simply moved on with your life. Truly, it boggles the mind.

Reply

Right on! by cissy Tue November 16, 2010 @ 11:59 AM

CPKI misses me alright by DAVID T. Thu November 18, 2010 @ 1:15 PM


David could have cured world hunger with the kind of dedication he has put into this letter. by Chadg Tue November 16, 2010 @ 5:58 PM

One person cannot cure by DAVID T. Thu November 18, 2010 @ 1:19 PM

What makes you think this is by DAVID T. Thu November 18, 2010 @ 1:12 PM
by BigShot Posted Mon November 15, 2010 @ 7:55 PM

I don't know about everyone else, but this letter and David T's
obsession with CPK's demise make me want to go spend huge sums of
money at California Pizza Kitchen. Wish we had one here in the Toledo
area, I guess I'll have to stick with the frozen ones.

Reply

Obviously you are in the minority. by DAVID T. Thu November 18, 2010 @ 1:21 PM

by DAVID T. Posted Fri November 12, 2010 @ 11:46 PM


ďLooking ahead, we plan to drive traffic and comparable sales through
menu innovation and by providing an exceptional dining experience for
our guests,Ē Rick Rosenfield and Larry Flax, co-chief executives of
California Pizza Kitchen, said in a statement. ďWe are implementing
strategies to further control expenses and identifying leverage
opportunities to strengthen our full service platform.Ē

Did you get the BIG JOKE. HAHA, what a crackup.
"...providing an exceptional dining experience for our guests,Ē Rick
Rosenfield and Larry Flax, co-chief executives of California Pizza
Kitchen, said in a statement.

Reply

Honestly? by Lisa H. Tue November 16, 2010 @ 3:02 PM

This is not a grudge by DAVID T. Thu November 18, 2010 @ 1:24 PM

you are right by Lisa H. Thu November 18, 2010 @ 3:40 PM

You are wrong again by DAVID T. Sat November 20, 2010 @ 3:34 AM
by DAVID T. Posted Fri November 12, 2010 @ 11:42 PM


California Pizza Kitchen Inc. swung to loss in the third quarter, the
company reported Thursday, on impairment charges, store closure costs
and a legal class-action settlement.

For the quarter ended Oct. 3, CPK booked a net loss of $7.5 million,
or 31 cents per share, compared with a year-ago profit of $5.8
million, or 24 cents per share. The write-down of 10 full-service
restaurants totaled $18.7 million, while store closure costs and the
legal settlement together totaled more than $6 million.

Total revenue fell 0.2 percent to $164.5 million.

http://www.nrn.com/article/cpk-swings-net-loss-3q?ad=finance&utm_sourc
e=MagnetMail&utm_medium=email&utm_term=rocksolidpower@hotmail.com&utm_
content=NRN-News-NRNam-11-12-10&utm_campaign=Red%20Lobster%20looking%2
0to%20lower%20price%20points


Reply

by Chadg Posted Fri October 22, 2010 @ 8:04 PM

David- Almost a year and a half later... and this is STILL bothering
you?

Regardless of the validity of your complaint, just drop it. if CPK
hasnt gotten back to you yet, i doubt they ever will.

You need to realize ONCE AND FOR ALL that YOU are in the wrong here,
you tried to use an expired coupon and it was declined. It happens.

Reply

Exactly! by starla671 Sat October 23, 2010 @ 1:57 AM

I know.... by franese Sat October 23, 2010 @ 3:50 PM

If people lose their jobs who's fault is it? by DAVID T. Sat November 13, 2010 @ 12:03 AM

Customer service is king by DAVID T. Fri November 12, 2010 @ 11:58 PM

CPKI is in the Wrong by DAVID T. Fri November 12, 2010 @ 11:50 PM

by DAVID T. Posted Mon October 18, 2010 @ 3:22 AM

Thank You Card program, a sort of frequent-diner plan that helped
boost business in spring 2009. The company, which has 257 locations
worldwide, now says it will reinstate the program in the third
quarter.

But Jeff Farmer, who follows CPK for brokerage Jefferies & Co.,
questioned how management could have been so far off last month in
estimating the sales decline from the termination of the Thank You
Card program. The companyís revised forecast suggests ďthere might be
an operational issueĒ at the chain, Farmer said in a report.

NOTE: ďthere might be an operational issueĒ at the chain, Farmer said
in a report.

You think....?

Reply

Seriously... by starla671 Thu October 21, 2010 @ 12:32 AM

Get over what? by DAVID T. Sat November 13, 2010 @ 12:12 AM

Your obsession with CPK by starla671 Sun November 14, 2010 @ 2:36 AM

I do a lot of important things by DAVID T. Thu November 18, 2010 @ 1:26 PM

Newflash, D by starla671 Fri November 19, 2010 @ 6:54 PM

Speak for yourself by DAVID T. Sat November 20, 2010 @ 3:37 AM
by DAVID T. Posted Mon October 18, 2010 @ 3:20 AM

Investors who jumped into shares of California Pizza Kitchen Inc. in
early April, after the company said it might sell itself, now are
wondering if they set too high a bar for a potential buyer.

The L.A.-based restaurant chainís shares plunged 11% on Monday after
the company warned of disappointing second-quarter sales and
earnings.

http://latimesblogs.latimes.com/money_co/2010/06/cpk-california-pizza-
kitchen-sales-forecast-stock-sale.html?utm_source=feedburner&utm_mediu
m=feed&utm_campaign=Feed%3A+UpToSpeed+%28Up+to+Speed%29

Reply

by RedheadwGlasses Posted Thu October 7, 2010 @ 8:44 AM

I will pay everyone fifty cents to make this GD letter go away once
and for all.

Reply


Sure by Donno Thu October 7, 2010 @ 10:53 AM


not to mention that the more you post to this... the more it will stay at the top. and yes i'm aware that my post is doing that also *evil grin* n/t by PepperElf Thu October 7, 2010 @ 4:45 PM

Aren't You Happy by DAVID T. Mon October 18, 2010 @ 3:01 AM


Fifty cents?!?!?! by Irving Patrick Freleigh Fri October 15, 2010 @ 7:43 PM

I believe that everyone by DAVID T. Mon October 18, 2010 @ 3:02 AM


I doubt you are going to get many takers... by Harleycat Sun November 7, 2010 @ 12:33 PM

Um, no by Lisa H. Tue November 16, 2010 @ 3:04 PM

For you not to understand this is your ignorance by DAVID T. Sat November 20, 2010 @ 3:40 AM

Aren't You Excited by DAVID T. Mon October 18, 2010 @ 2:59 AM

by CKT Posted Tue September 14, 2010 @ 12:26 PM

Even after over a year I still can't get over the fact that you tried
to argue 3 people into giving you a expired discount. It was your
responsibility to check the date! Also it get's me how you write them
that they let the food go to waste which in turn means you got up and
left and didn't pay. Did you really think they would send you a gift
card?
Sorry but if I would have been a customer at the table next to you I
would have felt sorry for them. Oh wow look at that crazy guy trying
to tell them how to run their marketing by arguing about a expired
coupon!
The right way to handle this would have been to eat your food, pay
your bill and then write a complaint about the rude guy. Pretty sure
they would have looked at it in a different light.

Reply


You do have a point by Eclipse Thu September 23, 2010 @ 1:35 AM

The point should be by DAVID T. Mon October 18, 2010 @ 3:16 AM

The purpose of coupons and games by DAVID T. Mon October 18, 2010 @ 3:11 AM

So... by dg132001 Sat February 19, 2011 @ 3:07 PM
by DAVID T. Posted Wed September 8, 2010 @ 10:15 AM

Total revenues decreased 4.6% to $163.1 million, Comparable restaurant
sales decreased 5.9%, Net income of $4.2 million, or $0.17 per diluted
share

Reply

You act as though being down in sales by Ben G. Sun September 12, 2010 @ 11:00 PM

"Is a result of this" should read "is a result of this incident" n/t by Ben G. Sun September 12, 2010 @ 11:03 PM

Good Point But by DAVID T. Mon October 18, 2010 @ 3:29 AM

um by Lisa H. Tue November 16, 2010 @ 3:07 PM

You are WRONG again. by DAVID T. Sat November 20, 2010 @ 3:43 AM


still waiting on that field day you promised us by PepperElf Sun September 19, 2010 @ 8:22 AM

I am sure I'm not the only one by DAVID T. Mon October 18, 2010 @ 3:32 AM
by Stevicus Posted Fri August 27, 2010 @ 2:44 PM

This is a rather long discussion with quite a number of issues being
raised which go beyond the OP's original complaint about bad service
at California Pizza Kitchen. They don't have any locations where I
live, so I've never eaten there before.

I'm still not entirely clear as to why the restaurant manager couldn't
just make the call and stand with it. It probably made the situation
worse to say that the regional manager is here and that he might make
an exception. Then it puts the regional manager on the spot and takes
the heat off the location manager. It's also unclear whether the
regional manager was there on official company business or if he was
just on his own time having dinner with family or friends.

I think the arguments whether it was a coupon or a contest are a red
herring, as well as the idea that an expiration date must be set in
stone. That may be true in legal and bureaucratic matters, but I
don't think that businesses can really afford to be so intransigent
and inflexible in such matters.

As for CPK's current business woes and losses, it's not a surprise if
they've maintained a culture of spineless management and poor customer
service. To blame the poor economy is a bit of a cop-out, because all
it really means is that the competition is much fiercer nowadays.

I think what's really happened is that the economy has been so good
these past decades, a lot of businesses have gotten spoiled and
developed a "screw the customer" mentality because there were always
more customers lined up outside their door. They could afford to give
marginal service and take the "my way or the highway" approach with
customers, since there were plenty of dollars floating around the
economy anyway. Now, times are not so good anymore, and businesses
are falling by the wayside because their management can't keep up with
the times. Being penny-wise and pound foolish just doesn't really
work in the long run.

I think the OP has made his point quite well. I can understand how
some people might be put off by his stridency and persistence in
pressing this particular matter, but that doesn't necessarily change
the nature or the validity of his complaint.

Sure, the business owner has every right to stick by their expiration
date and refuse to make an exception. Technically, they have the
right to refuse to serve anyone, if that's what they choose to do.
It's their property, their business, their right. Nobody has
questioned this at all. But the question is, is it a wise business
decision to make? Is that the kind of attitude that businesses should
take, particularly if their business absolutely depends upon the
goodwill of the customer? In terms of dollars and cents, the business
lost money from this. Businesses are supposed to make money, not lose
it.

The bottom line is, if I own a business and it loses money or goes
bankrupt, then it would be my fault. I can't blame others by saying
"it's the customers' fault" or "it's a bad economy." We have a bad
economy because too many people have been slacking for far too long.
That's the impression I get from reading all these complaint letters
around this site. I've also felt it while a customer myself and
getting bad service.

It's not due to any "sense of entitlement" on the part of the
customer. That's another cop-out I've noticed throughout these
comments. It seems more of an indication that the true sense of
entitlement is on the other side, and as this attitude seems far more
prevalent these days, it would explain the overall decline in customer
service in recent years.

I think that there may be some cultural and generational differences
between the different philosophies of business. I've noticed that in
recent decades, businesses have tended to look less and less at
long-term considerations and, instead, they focus more on short-term
gains, leading to the primacy of the so-called "quick buck artists."
There's been this mentality of trying to make as much as possible in
the shortest amount of time, and who cares if we're in business 20
years from now? It's the idea of instant gratification and "me
first."

This has obviously permeated into the corporate culture, where those
of the old school mentality have been slowly eased out. This is why
older people might be more inclined to complain, since they were used
to things being done differently in their time. 30-40 years ago, this
likely would never even have been an issue. Most places would just
let it slide if it was a few days past the expiration date. It's
only been in recent years that businesses have adopted a culture of
being intransigently anal and bureaucratic about these things. It's
like the entire service industry has been taken over by "Soup Nazis."


And I say this because I AM a customer and I have received pretty
rotten service on a number of occasions. I'm not just taking the OP's
word for it here. I don't have any feelings of entitlement, nor do I
go into a place of business intending to start a confrontation or make
a scene. Usually, I'd be more inclined to just walk out and leave
rather than waste time trying to argue with someone who seems more
intent on winning the argument than winning the customer.












Reply

WOW! Well said. If CPKI just trained their server by DAVID T. Wed September 8, 2010 @ 9:44 AM

by DAVID T. Posted Tue August 17, 2010 @ 2:10 AM

This is how CPKI is such a messed up company. Even after one year and
still losing millions, CPKI corporate up for sale, can't find a buyer,
stocks dropping like a tank, and they still have bad customer service.
A lot has happened to CPKI in one year and it does not look good.

Reply
by DAVID T. Posted Tue August 17, 2010 @ 2:01 AM

The negotiations between California Pizza Kitchen Inc. and American
Securities Capital partners have broken down, according to the New
York Post, which first reported talks between the two companies last
week.

The Post cites a source "close to the process" in saying that "the
likelihood of the two sides reaching a deal is unlikely."

California Pizza Kitchen (NASDAQ: CPKI) has been seeking a buyer for
several months.

News of the deal falling apart caused a drop in the company's stock
price. In late-afternoon trading, the stock was at $15.97, down $1.67,
or 9.47 percent.



Read more: California Pizza Kitchen buyout talks break down - Los
Angeles Business from bizjournals

http://losangeles.bizjournals.com/losangeles/stories/2010/08/02/daily1
8.html?ana=yfcpc

Reply

oh, if only they would have taken your coupon...... by Michelle O. Wed September 8, 2010 @ 12:38 AM

Maybe they should give by DAVID T. Wed September 8, 2010 @ 9:33 AM
by Summer2011 Posted Mon August 16, 2010 @ 9:44 PM

Expiration date. Look up the definition of EXPIRATION DATE. They did
not have to accept that card.

Reply

Customer Service by DAVID T. Tue August 17, 2010 @ 1:35 AM

But... by MissNaomi Mon November 1, 2010 @ 5:15 PM

Obviously you are in the minority. by DAVID T. Sat November 20, 2010 @ 3:46 AM

by vitoria h. Posted Wed August 11, 2010 @ 1:10 PM

I waitress and unfortunetly I run into this problem often. I agree
that they should not have been so rude, however I wish people would
look at the expiration date. Promos are promos and do not last
forever. It doesnt matter if it is 2 days or 2 months expired, it is
expired. They should not have embarrassed you and the server should
have checked sooner, but ultimitely it is the customers responsibility
to check and see that their promo coupons are valid. I would also like
to ask why you feel you deserve compensation? you tried to use an
expired promo card, is that the restaurants fault? why should they
have to pay you. I have read multiple complaints and almost every one
demands compensation. You were not physically hurt, they did not steal
from you, because you cant read an expiration date they have to pay
you? This is why america is so sue happy every one thinks they are
entitled to compensation for something that was so small and
unimportant.

Reply

Customer Service is What Counts by DAVID T. Tue August 17, 2010 @ 1:39 AM


but you still haven't proven that YOUR specific complaint with them has caused them trouble by PepperElf Wed August 18, 2010 @ 12:08 AM

Bad customer service is contagious by DAVID T. Thu August 19, 2010 @ 8:04 AM


Millions? by Harleycat Wed August 25, 2010 @ 2:40 PM

If they treat one customer poorly, they're probably doing it to others by Stevicus Thu August 26, 2010 @ 10:36 PM

Exactly. by DAVID T. Wed September 8, 2010 @ 9:46 AM

Me and thousands of other CPKI customers by DAVID T. Sat November 20, 2010 @ 3:48 AM
by DAVID T. Posted Fri August 6, 2010 @ 12:24 PM


California Pizza Kitchen Inc. reported a 31-percent dive in
second-quarter profit

Read more:
http://www.nrn.com/article/california-pizza-kitchens-2q-sales-slide?ut
m_source=MagnetMail&utm_medium=email&utm_term=rocksolidpower@hotmail.c
om&utm_content=NRN-News-NRNam-08-06-10&utm_campaign=August%206,%202010
%20-%20California%20Pizza%20Kitchen's%202Q%20sales%20slide#ixzz0vqMwvB
kY

Reply

And this has nothing to do with you by dg132001 Tue August 10, 2010 @ 1:18 PM

I believe businesses need to treat by DAVID T. Tue August 17, 2010 @ 1:43 AM

Businesses should treat people with respect by dg132001 Tue August 17, 2010 @ 11:16 AM

I can't believe you still don't get it! by DAVID T. Wed September 8, 2010 @ 9:52 AM

I understand the situation and purpose of the coupon by dg132001 Wed September 29, 2010 @ 3:40 AM


Ok where's the news story you promised us? by PepperElf Fri August 13, 2010 @ 4:16 PM

I've got to be careful by DAVID T. Tue August 17, 2010 @ 1:41 AM


without personal information most reputable media won't publish a story by PepperElf Wed August 18, 2010 @ 12:04 AM

Still thinking but CPKI seems to be doing by DAVID T. Thu August 19, 2010 @ 8:05 AM


so... no field day then? by PepperElf Fri August 20, 2010 @ 4:20 PM

Maybe some else will spill the beans by DAVID T. Wed September 8, 2010 @ 10:00 AM


you mean no story? by PepperElf Sun September 12, 2010 @ 9:54 AM

CPKI is in the news by DAVID T. Sat November 20, 2010 @ 3:49 AM
by t n. Posted Tue July 27, 2010 @ 1:50 AM

IT EXPIRED TWO DAYS AGO!!!!! It's your responsibility to read the
card.

Reply


a year and 2 days ago now. n/t by PepperElf Sat July 31, 2010 @ 10:35 PM

Please the older posts by DAVID T. Fri August 6, 2010 @ 12:32 PM
by sarahsmile Posted Mon July 26, 2010 @ 5:50 PM

Its really sad to me that David T eagerly awaits this companies
demise, leaving hundreds and hundreds of people out of work all
because a manager wouldn't accept his expired coupon.

Reply

Your blame is directed at the wrong person. by DAVID T. Fri August 6, 2010 @ 12:25 PM

No it isn't by dg132001 Tue August 10, 2010 @ 1:20 PM

If they said no by DAVID T. Tue August 17, 2010 @ 1:44 AM

by sarahsmile Posted Wed July 14, 2010 @ 4:24 PM

Has there been one? Please say yes.

Reply

NO so the beat goes on by DAVID T. Fri August 6, 2010 @ 12:27 PM

So if they respond... by dg132001 Tue August 10, 2010 @ 1:23 PM

It's getting really bad for them by DAVID T. Tue August 17, 2010 @ 1:48 AM
by DAVID T. Posted Thu July 8, 2010 @ 11:24 AM

They'll have a field day over this. Something I will be considering
withing the next few days.

Reply


you may be considering it by PepperElf Thu July 8, 2010 @ 5:41 PM

New is News by DAVID T. Fri July 9, 2010 @ 8:19 PM


not all news is news by PepperElf Sat July 10, 2010 @ 9:28 AM

This is not big news by DAVID T. Tue July 13, 2010 @ 12:47 PM


oh so now it's not "big" news by PepperElf Fri July 16, 2010 @ 6:35 AM

I will highly consider reporting it by DAVID T. Fri August 6, 2010 @ 12:30 PM


"Field Day"? by Sheldonrs Tue July 13, 2010 @ 11:55 AM

What do you think it means? by DAVID T. Tue July 13, 2010 @ 12:48 PM


you mean you haven't told them yet? by PepperElf Thu July 15, 2010 @ 5:59 PM

This may get their management to straighten up by DAVID T. Fri August 6, 2010 @ 12:31 PM


which news agency? i'd like to see what the news agency's response is by PepperElf Sun August 15, 2010 @ 11:48 PM

I have to be careful by DAVID T. Tue August 17, 2010 @ 1:51 AM

Oh....can't this letter die.... by franese Sun July 11, 2010 @ 1:09 PM

I guess you don't understand business. by DAVID T. Tue July 13, 2010 @ 12:52 PM


Business is about growth and moving forward by Donno Thu July 15, 2010 @ 11:43 PM

Don't Let Businesses Abuse You by DAVID T. Tue August 17, 2010 @ 1:53 AM

Oh David... by franese Fri July 16, 2010 @ 1:59 PM

You should read the previous comments by DAVID T. Tue August 17, 2010 @ 1:54 AM


I suggest you read some of the replies.. by Harleycat Sat July 24, 2010 @ 11:48 PM

That does not mean they are correct. by DAVID T. Tue August 17, 2010 @ 1:55 AM

Actually, I hope this DOES make the news. by Kalphoenix Thu July 15, 2010 @ 2:30 AM

All I have to say is by DAVID T. Tue August 17, 2010 @ 1:58 AM


Field days by Donno Thu July 15, 2010 @ 11:26 PM

20/20 by DAVID T. Tue August 17, 2010 @ 1:59 AM


A field day? Yeah right! by Harleycat Sat July 24, 2010 @ 11:47 PM

This is big news but CPKI seems to be doing by DAVID T. Thu August 19, 2010 @ 8:07 AM

by DAVID T. Posted Thu July 8, 2010 @ 11:21 AM

Being rude to customers and have executives (the founders Rick
Rosenfield and Larry Flax) support this behavior will not make a
successful company. You have lost millions over a $75 incident. Shame
on you.

http://www.planetfeedback.com/california+pizza+kitchen+inc/employees/r
ude+confrontation+with+a+senior+member+of+your+management/index.php?le
vel2=blog_viewpost&topic_id=319738&reply_expand=1

Reply

Seriously? by sarahsmile Fri July 9, 2010 @ 3:57 PM

No one wants to buy a loser. by DAVID T. Fri July 9, 2010 @ 8:22 PM
by DAVID T. Posted Thu July 8, 2010 @ 11:12 AM

When California Pizza Kitchen Inc.ís founders hung out the ďfor saleĒ
sign in early April, the L.A.-based restaurant chainís shares quickly
surged to a three-year high. But less than three months later, more
investors seem to be giving up on the idea that a deal will happen.

The shares, which have fallen in 10 of the last 11 sessions, now have
plummeted 38% since reaching a peak of $21.30 in April on buyout
hopes. CPKI is a firm facing ďfoundering auctions that appear close to
collapsing.Ē The story didnít get more specific.

DOWN WITH CPKI FOR DISRESPECTING THEIR CUSTOMERS!!!

http://latimesblogs.latimes.com/money_co/2010/07/california-pizza-kitc
hen-buyout-shares-restaurants-cpk.html

Reply
by DAVID T. Posted Thu July 8, 2010 @ 10:38 AM

I feel REAL SORRY for those that purchased CPKI shares. Let it not be
said that I warned all of you. They have carppy customer service and
their executives support it. Who ever buys this company will be in a
load of pain.

Reply


by Eclipse Posted Sun June 20, 2010 @ 12:27 AM

Only a few more days until the 1 year anniversary of this unfortunate
rude confrontation.

Reply

They have LOST millions over a stupid $75 incident. by DAVID T. Thu July 8, 2010 @ 10:43 AM
by sarahsmile Posted Thu June 17, 2010 @ 8:57 AM

This letter should have died a long time ago.

Reply

Correction: Someone dig a hole by sarahsmile Thu June 17, 2010 @ 8:58 AM


This should be posted by NathanG Mon June 21, 2010 @ 2:06 PM

They have LOST millions over a stupid $75 incident. by DAVID T. Thu July 8, 2010 @ 10:44 AM


Millions? by Harleycat Sat July 24, 2010 @ 11:46 PM

Obviously many people think CPKI is by DAVID T. Thu August 19, 2010 @ 8:15 AM

by sarah d. Posted Mon May 31, 2010 @ 2:31 AM

Why keep mentioning "10 minutes" as if it were such an incredible
length of time? It was a busy and chaotic 4th of July weekend and
besides, while the server had the card ten short minutes, the OP had
the card two full days after it expired. Please stop feeling "sad" and
crying how unfair it is they didn't honor the coupon. Pull up your
man-panties and apologize to your group for arguing over a coupon and
embarrassing everyone.

Reply

When you are hungry 10 minutes seems like forever. by DAVID T. Thu July 8, 2010 @ 10:48 AM


Yes. . . by MA Cunningham Thu July 29, 2010 @ 11:35 AM

Bad customer service is contagious by DAVID T. Thu August 19, 2010 @ 8:18 AM

by Chadg Posted Thu May 27, 2010 @ 5:20 PM

I think we have another "John McCain" letter, take a look at the date
up top!

Reply

This issue has not been resolved yet. by DAVID T. Thu July 8, 2010 @ 10:51 AM


If they lost millions.. by Harleycat Sat July 24, 2010 @ 11:50 PM

Bad customer service is contagious by DAVID T. Thu August 19, 2010 @ 8:21 AM
by DAVID T. Posted Mon April 26, 2010 @ 5:29 PM

On Monday, April 9, 2010 the chain said same-store sales, a key
indicator of a restaurantís financial health, dropped 2.7% for the
first quarter. The decrease is an improvement from last year, where
same-store sales fell 5.9% for the same period.

CPK up for sale?: In other CPK news, the chain confirmed reports that
it is looking to boost shareholder value by seeking a possible buyer.
No deal has been made. CPK has hired an investment bank to investigate
ďa possible sale, merger or other business combination.Ē

http://www.marketwatch.com/story/california-pizza-kitchen-inc-to-revie
w-financial-and-strategic-alternatives-2010-04-12?reflink=MW_news_stmp


Selling a business that is digging its grave. Interesting. Well, all I
can say is that they are NOT getting any business from me, my wife, my
family, my guests, friends, soccer team, and anyone else I can tell
this story to. They think their business practice is great by treating
us so horribly and I canít believe they are so smug about it.

Whatís interesting is that so many people think itís ok for businesses
to mistreat their guests. The power belongs to the people, not the
businesses who think a small minority that will speak up is not threat
to them. Go BJís Pizza and all the other pizza restaurants that honor
and appreciate their customers and treat them with respect.

Reply


shocking. by Sheldonrs Tue April 27, 2010 @ 6:47 PM

Probably got big headed by DAVID T. Wed April 28, 2010 @ 2:17 AM

Perfect. by sarahsmile Thu June 24, 2010 @ 9:22 AM

For The Record by sarahsmile Thu June 24, 2010 @ 9:28 AM

Go customers. by DAVID T. Thu July 8, 2010 @ 10:57 AM

ATTENTION! ATTENTION! by sarahsmile Thu June 24, 2010 @ 10:17 AM


funny thing is ... their stock went up to over 20 bucks a share in april by PepperElf Sat June 26, 2010 @ 1:25 PM

The STOCK Bombed by DAVID T. Thu July 8, 2010 @ 11:02 AM

Donít let big business abuse you. by DAVID T. Thu July 8, 2010 @ 10:59 AM


You assume by Donno Sat July 17, 2010 @ 1:28 PM

by cissy Posted Mon April 19, 2010 @ 7:58 PM

As a previous owner of franchises, I think that you would be aware of
valid dates on coupons. Perhaps special pricing had been extended from
vendors. I am sure this is a matter of principle with you but most
likely proved an embarrassment to your guests. Over what; a few bucks!
In the long run "they" could/should have honored the expired coupon
but chose not to. You, being the customer, is it really their loss or
an opportunity to seat a more pleasant client?

Reply

A few bucks for CPKI by DAVID T. Mon April 26, 2010 @ 2:09 PM
by dg132001 Posted Thu April 8, 2010 @ 1:29 AM

Coupons like this are a great tool to gain loyalty. The majority of
the time, when a situation like this happens, management at a "good"
company usually has a lot of discretion about making exceptions - and
often times do. However, having been in management myself, no matter
how "service oriented" a manager may be, a lot of times it comes down
to the way a guest speaks to them or other employees. The problem
here was that you had an "expectation" of an exception being made,
when they didn't have to. If you were more polite about it, and
didn't begin to talk down to him about how you owned pizza
restaurants, the purpose of marketing, and why he should make an
exception, perhaps it could have ended differently.

On another note, I realize that you are the same person who posted
about having an issue at Target with a return without a receipt. That
posting was huge and I won't get into it too much, but you spoke with
them with a sense of entitlement too. You attempted to return $40
worth of items, and again EXPECTED an exception. By the end of your
letter to them you felt a $100 gift card was an acceptable solution -
which is pretty ridiculous. Perhaps if you were able to have a more
pleasant attitude, and not a holier than thou one, you may get
somewhere. You may feel that it's okay to speak with people like
that, but it really comes off as snobby and makes them much less
likely to make an exception for you. You might even find that some
employees actually enjoy helping people. When something goes wrong,
you don't always get a free lunch!!

Reply


Great reply by Donno Sat April 17, 2010 @ 10:32 AM

Once again, who loses in this situation? by DAVID T. Mon April 26, 2010 @ 2:19 PM


You Do by NathanG Mon May 3, 2010 @ 1:29 PM

The business that chooses not to accommodate a customer because of how "he feels" by DAVID T. Mon April 26, 2010 @ 2:18 PM

expiration date? by MichEMT Wed May 26, 2010 @ 1:09 PM

The business won't lose!! by dg132001 Sun June 13, 2010 @ 3:48 PM

I guess a lot more people don't dine at CPKI anymore. by DAVID T. Thu July 8, 2010 @ 11:05 AM

Yes. Yes. Yes. by sarahsmile Thu June 24, 2010 @ 9:41 AM

I report abuse by big business to HELP the consumers. You should too. by DAVID T. Thu July 8, 2010 @ 11:01 AM

by KenPC Posted Mon March 22, 2010 @ 9:10 PM

wow... sad memories? Really?

How will you ever find the strength to go on?

Reply

By not eating at California Pizza Kitchen by DAVID T. Thu March 25, 2010 @ 10:06 AM

Good one Ken by franese Tue March 30, 2010 @ 5:00 PM

I Report Abuse by DAVID T. Thu April 1, 2010 @ 6:25 AM

>>?? by billt Sun April 25, 2010 @ 2:29 AM

No pain no gain. by DAVID T. Mon April 26, 2010 @ 2:22 PM


by _)oey Posted Tue March 16, 2010 @ 7:29 PM

Having written several letters myself to different companies on Planet
Feedback and seeing great success hearing back from companies - I hope
you hear back from you.

I have not read the other posts and am sure you have already responded
to this - but did you know that your thank you card expired before you
walked in?

I have never owned a restaurant and am unsure of the specifics with
costing and marketing and what not - but I am sitting here wondering
why you felt an expired card needed to have an exception?

I always believed there was an expiration date on coupons for a
reason. Not only have I rushed out to stores on the last day before
they were no longer valid, but I have also thrown out coupons for
stores I unfortunately missed the deadlines.

Furthermore, I am unsure as to why you feel that a $75 gift card is in
order. I am not sure how much your other coupon was for, but certain
when you used other coupons (and they were valid) you had a good time
at their restaurant.

Perhaps in the future, should you chose to go back, take a valid card
and let the good times roll!

Reply

Marketing is very expensive by DAVID T. Thu March 25, 2010 @ 10:11 AM
by DAVID T. Posted Mon March 15, 2010 @ 11:12 PM

And they will come back. Take care of them as much as you can and they
will return the favor several folds. Marketing costs are expensive,
marketing by customer referrals and return visits is priceless. It
astounds me that California Pizza Kitchenís management does not
understand this simple concept.

Reply


They DO take care of their customers by Sheldonrs Tue March 16, 2010 @ 11:00 AM

I am not hurting by DAVID T. Thu March 25, 2010 @ 10:13 AM

by I'm back Posted Thu February 18, 2010 @ 8:36 PM

My brother in law recently franchised a chain restaurant. Well in the
coupons it says only valid at participating restaurants. In big bold
lettering he has a sign in the store saying they dont participate in
chain promotions. Yet constantly people are arguing. If he gave into
everyone he'd be out of business.

You knew it was out of date and still decided to use it anyway, you
run the rick of them saying no which they have every right to do. Why
should you get an exception?

Reply

If youíve read the posts you would have known by DAVID T. Tue March 2, 2010 @ 12:52 AM


well CPK didn't lose either. Their stock is still going up pretty much =) n/t by PepperElf Tue March 2, 2010 @ 12:54 AM

They lost our business by DAVID T. Tue March 2, 2010 @ 12:57 AM


it didn't die when you proposed it would before... it's not going to die now either. by PepperElf Tue March 2, 2010 @ 1:02 AM

Time will tell by DAVID T. Tue March 2, 2010 @ 1:05 AM


i will "eat my words"?... what happens when i'm right though? >:) n/t by PepperElf Tue March 2, 2010 @ 1:07 AM

Wall Street, CPKI & ENRON by DAVID T. Tue March 2, 2010 @ 1:15 AM


Oh so one single customer made enron crash too eh? n/t by PepperElf Tue March 2, 2010 @ 1:18 AM

One tells the tale by DAVID T. Tue March 2, 2010 @ 1:29 AM


And still the Earth keeps turning. by Sheldonrs Tue March 2, 2010 @ 8:40 AM

This post is meant to help by DAVID T. Tue March 2, 2010 @ 11:15 AM


glory, glory, halelujah... by Sheldonrs Tue March 2, 2010 @ 2:52 PM


ROTFLMAO! by MA Cunningham Wed March 3, 2010 @ 10:36 AM

I'm just here to help by DAVID T. Fri March 5, 2010 @ 1:25 AM


Geez by Sheldonrs Fri March 5, 2010 @ 2:56 PM

I am glad not to dine there. by DAVID T. Sun March 7, 2010 @ 1:13 AM

I don't have one near me by franese Sat March 13, 2010 @ 2:32 PM

I'm glad you will offer to waste your money by DAVID T. Mon March 15, 2010 @ 11:08 PM

I'm from ny by franese Tue March 16, 2010 @ 1:05 PM

Businesses don't have to follow any "rules" by DAVID T. Thu March 25, 2010 @ 10:15 AM


actually i HAVE been outside of the US by PepperElf Mon March 29, 2010 @ 11:05 AM

Iím Guessing by DAVID T. Thu April 1, 2010 @ 6:29 AM


wow you lost the bet - good old hong kong stanley market n/t by PepperElf Fri April 2, 2010 @ 9:58 AM

Crysler by DAVID T. Mon April 26, 2010 @ 2:24 PM


The Thing Is Dave... by KenPC Mon March 29, 2010 @ 11:02 AM

You are NOT understanding the situation by DAVID T. Thu April 1, 2010 @ 6:32 AM
by Jessica82 Posted Sun February 7, 2010 @ 7:34 PM

I don't see how this situation warrants a complaint letter. You asked
to use an expired card and they said no.

But I would like to mention how fundamentally silly that is for a
business to do that. I could see the server saying no...MAYBE the
manager (though I never would refuse it) but to go all the way to the
regional and they think it is better business to refuse it? Come
on...just stupidity in my opinion. But they do have that right...I
think it's wrong to write a complain letter about it. A suggestion
would have been better.

Reply

If youíve read the posts you would have known by DAVID T. Tue March 2, 2010 @ 12:55 AM

by DAVID T. Posted Fri January 22, 2010 @ 5:30 AM

I have not dined at California Pizza Kitchen since August 2009 and my
friends have not either. In fact the entire soccer team have decided
to dine at another local pizza shack: they have way better pizza and
theyíre way cheaper too. Is this why their stock is plummeting? WOW!
http://finance.yahoo.com/echarts?s=CPK#chart1:symbol=cpk;range=2y;indi
cator=volume;charttype=line;crosshair=on;ohlcvalues=0;logscale=on;sour
ce=undefined

CPK is loosing millions over a $75 issue. Now, how does that compute?
Some companies are such knuckle brains. They spend millions on
marketing, trying to get us into their stores, then, disrespect their
customers if thereís a small issue and refuse to right whatís wrong.
CPK does not know how to delight their customers.

Shame on them. Their management needs a spanking.

Reply


Chesapeake Utilities Corp. (CPK) ? by PepperElf Sat January 23, 2010 @ 9:45 AM

cpki is the stock symbol. by DAVID T. Tue March 2, 2010 @ 1:00 AM


so... by Irving Patrick Freleigh Sat January 23, 2010 @ 10:51 AM


Actual stock listing by ST Sat January 23, 2010 @ 12:53 PM

Businesses that have better food and better prices. by DAVID T. Tue March 2, 2010 @ 1:03 AM

California Pizza Kitchen Inc. by DAVID T. Tue March 2, 2010 @ 1:01 AM

CPK is right by Michele B. Fri February 12, 2010 @ 8:40 PM

we were told the coupon had expired 10 minutes later by DAVID T. Tue March 2, 2010 @ 1:09 AM


I highly doubt.. by Harleycat Mon March 1, 2010 @ 5:07 PM

Donít take abuse from the business. Youíre worth it. by DAVID T. Tue March 2, 2010 @ 1:11 AM


I understand the rules.. by Harleycat Tue March 2, 2010 @ 3:40 PM

I get the Entertainment Book by DAVID T. Sun March 7, 2010 @ 1:18 AM
by jay s. Posted Fri December 18, 2009 @ 12:06 PM

WOW.. That's all that I can say.

Reply


its a WOW that there are better than 720 comments on this letter! by Chadg Sun December 27, 2009 @ 5:08 PM

A lot of people have a hard time by DAVID T. Fri January 22, 2010 @ 6:07 AM

you are the one that does not understand by Louis Stevenson Thu February 11, 2010 @ 1:02 AM

Here are some answers: by DAVID T. Tue March 2, 2010 @ 1:17 AM
by crewboy Posted Sat December 5, 2009 @ 10:05 PM

So the gist of your message is that you are mad at them for refusing
to honor an expired promotional offer? The only peson here who is not
being reasonable is you.

Reply

Please see my updated comment by DAVID T. Fri January 22, 2010 @ 5:33 AM

So California Pizza Kitchen is also a utility company! Who knew! by Vanney Tue February 16, 2010 @ 12:30 PM

California Pizza Kitchen Inc. by DAVID T. Tue March 2, 2010 @ 1:19 AM

by Gilbert M. Posted Tue November 24, 2009 @ 10:50 PM

From my reading of this complaint and other replies about it, you
embarrassed yourself.

I can understand asking for the exception, but you should not expect
one if the answer given is no.

You made a scene, not them.

From your posts, I think it is fairly reasonable to assume that this
is not this first time you have had run ins with people.

Being in the customer service field myself, I would have accepted it
and I do understand your reasoning, although I do think you more than
over estimated your costs on gaining loyal patrons and having them
return.

Multi-million dollar industries such as Insurance do not pay an
average of $2000 per person to get them to call in for quotes, let
alone a pizza franchise.

It looks like you are trying to get something for nothing to me.

Reply

CPK embarrassed themselves. by DAVID T. Fri January 22, 2010 @ 5:38 AM
by p d. Posted Sun November 22, 2009 @ 4:58 PM

I love it when people have something that is expired, still want to
use it and get bent out of shape because it's refused.

On top of that they get high and mighty and complain about the person
refusing it.

Reply

That was not the issue by DAVID T. Fri January 22, 2010 @ 5:41 AM

by RedheadwGlasses Posted Mon October 19, 2009 @ 12:40 PM

In a recent post below, he says that they gave the coupon to the
server before their order was placed. But in the letter he states:

"A pleasant female server asked for our order and my friend , her 2
teenage daughters, my wife and I ordered a complete meal. We handed
the server our ďThank YouĒ card and waited for the order to arrive."

So you ordered, THEN handed her the coupon?

Interesting.

Reply


There are a lot of interesting things here by Venice Mon October 19, 2009 @ 5:03 PM

You're right. by DAVID T. Mon October 19, 2009 @ 7:11 PM


At what point were you expecting a 50% discount? by Just Jeffrey Mon October 19, 2009 @ 8:06 PM

After by DAVID T. Tue March 2, 2010 @ 1:21 AM

by DAVID T. Posted Sat October 17, 2009 @ 12:08 PM

My business is so busy I can only respond approximately once or twice
per week. Iíve answered all of your curious question. CPKís
cofounders still have not contacted me. What cowards.

Reply


so... by PepperElf Sat October 17, 2009 @ 12:59 PM


I'm not surprised by Donno Sat October 17, 2009 @ 2:00 PM


I'm just going to say it... by Just Jeffrey Sun October 18, 2009 @ 6:08 PM

I have to wonder by Batman Mon December 28, 2009 @ 2:16 PM

The regional manager by DAVID T. Fri January 22, 2010 @ 6:01 AM

Here are some answers: by DAVID T. Fri January 22, 2010 @ 5:55 AM


Let's boil this down to one question: by Just Jeffrey Sun October 18, 2009 @ 6:23 PM

The answer is 2 by DAVID T. Fri January 22, 2010 @ 5:57 AM

I wouldn't call them cowards, personnally... by Samaliel Mon October 19, 2009 @ 1:05 PM

Please see my updated comment by DAVID T. Fri January 22, 2010 @ 5:58 AM

Maybe they haven't contacted you.. by Anonymous A. Thu December 3, 2009 @ 2:43 AM

Then that's their problem by DAVID T. Fri January 22, 2010 @ 6:03 AM
by Aware Posted Sun October 4, 2009 @ 11:59 PM

You make a good point about customer service. Even if the coupon had
expired if they had authority to discount the amount it would have
been good will to accept it.

A store once accepted a different stores coupon when I was just
comparing prices. I was so impressed that I didn't bother going to the
other store and became a loyal customer. That was a "WOW" for me.

On the other hand I once bought an online coupon service where I could
print out the coupons. It cost $10. Most of the companies they listed
did not interest me, but one was a local family owned restaurant I
enjoyed. I printed the coupon and went to the restaurant and showed it
to the daughter of the owner. She called her mom who I had met a
couple of times, because I went there with a regualr customer. Her
mother even remembered me. She said they do not accept coupons from
the internet, only from newspapers. Another customer was using a
coupon from the same company they found printed in a periodical. Mine
was the only online coupon the owner had seen. Their reasoning was
that anyone could make up a copupon and print it. I felt like they
were saying it was fraud. I was shocked, felt insulted and left
without ordering and never went back.

I wrote to the service about their coupon not being accepted. I
recouped the $10 in an online purchase but canceled the service. I
told my friends about this. Both the service and the restaurant lost
my business that over the year and a half so far would have amounbted
to over $2000.00 All for a little $4 discount of a %off coupon that
was not honored. Now I ask you is that good business?

Reply

It wasn't a coupon by Zan Mon October 5, 2009 @ 9:10 AM


That doesn't mean by LadyMac Mon October 5, 2009 @ 6:02 PM


but, would anything less than the demanded 50% discount have been accepted? by PepperElf Tue October 6, 2009 @ 2:56 AM


Who knows by LadyMac Tue October 6, 2009 @ 8:17 AM


yeah but that real issue kept changing by PepperElf Tue October 6, 2009 @ 9:38 AM

The real issue never changed by DAVID T. Sat October 17, 2009 @ 11:40 AM


No you kept changing the issue. by PepperElf Sat October 17, 2009 @ 12:55 PM

The real issue... by Samaliel Tue October 6, 2009 @ 12:28 PM

The point is very simple by DAVID T. Sat October 17, 2009 @ 11:59 AM


The point? Wait... the point just changed again! by PepperElf Sat October 17, 2009 @ 12:57 PM

Actually, they Win... by Kalphoenix Sat October 17, 2009 @ 2:32 PM


I'm trying sooooo hard... by Venice Sat October 17, 2009 @ 6:51 PM

Bad advertising by DAVID T. Tue March 2, 2010 @ 1:37 AM


50% is not measly.. by Harleycat Mon October 19, 2009 @ 5:22 PM

I get the Entertainment Book by DAVID T. Sun March 7, 2010 @ 1:19 AM


You cannot claim... by Just Jeffrey Tue October 20, 2009 @ 9:32 AM


I think.. by Harleycat Tue October 20, 2009 @ 11:20 AM

they made us wait 10 minutes by DAVID T. Sat October 17, 2009 @ 11:34 AM

Actually, I'm not. by Zan Tue October 6, 2009 @ 8:56 AM


To start this discussion all over again would be crazy by Venice Tue October 6, 2009 @ 4:44 PM

I don't think this horse could be beaten any dead-er! n/t by Zan Wed October 7, 2009 @ 7:22 AM

They lose big time! by DAVID T. Sat October 17, 2009 @ 12:03 PM


you mean we're NOT crazy? >:-) n/t by PepperElf Wed October 7, 2009 @ 10:30 AM


Well... by Venice Wed October 7, 2009 @ 4:51 PM

You ainít crazy and nor am I. by DAVID T. Sat October 17, 2009 @ 12:04 PM

Bullseye by DAVID T. Sat October 17, 2009 @ 11:33 AM

Who cares about the coupon. by DAVID T. Sat October 17, 2009 @ 11:31 AM


again the mystery company by PepperElf Sat October 17, 2009 @ 11:46 PM

Whatís worse is that they knew you as a regular customer. by DAVID T. Sat October 17, 2009 @ 11:30 AM
by Samaliel Posted Sat October 3, 2009 @ 8:43 AM

It is stated that the 'Thank You Cards' were distributed from April
13th, to May 31st. Therefore, The writer had this card in his
possession for over a month.

I am no legal expert, but according to the data I've found, it would
have been indeed unlawful if any one had accepted this card,
especially considering the official rules (a copy of which have been
posted here:
http://forums.slickdeals.net/showthread.php?sduid=0&t=1299045 ), the
California Penal Code chapter 9 (regarding lotteries) and the
California Business and Profession Code, part 3, chapter 1, article
2.

Had any one accepted the card, they would have exposed themselves to
legal action from their own employer, which is not something anyone
would risk over any customer's alleged loyalty.

Reply

Who cares about the coupon. by DAVID T. Sat October 17, 2009 @ 11:24 AM


Coupon? by Donno Sat October 17, 2009 @ 2:20 PM


nope you didn't miss it donno - it was never a coupon. he just keeps calling it one ... tho even he's admitted it was a contest and not a coupon n/t by PepperElf Sun October 18, 2009 @ 9:56 AM

I get the Entertainment Book by DAVID T. Sun March 7, 2010 @ 1:22 AM


by Maegan Z. Posted Fri October 2, 2009 @ 3:51 PM

All this discussion about CPK is really making me crave it.

Reply

Businesses that have better food and better prices. by DAVID T. Sat October 17, 2009 @ 11:22 AM

Again by Kalphoenix Sat October 17, 2009 @ 2:56 PM

I get the Entertainment Book by DAVID T. Sun March 7, 2010 @ 1:23 AM


Cut and paste? by MissUK Wed October 20, 2010 @ 8:34 AM
by missjane Posted Thu October 1, 2009 @ 1:17 AM

No one should expect preferential treatment at any establishment. The
customer should've looked at the expiration date on the card before
handing it to the server. Judging from the customer's letter I don't
think that would've made any difference.

Reply

Goodwill by Nina J. Thu October 1, 2009 @ 4:08 PM


Where do you work? by Just Jeffrey Thu October 1, 2009 @ 4:22 PM

Yeah... by Kalphoenix Thu October 1, 2009 @ 5:06 PM

The contest award by Zan Fri October 2, 2009 @ 9:35 AM

A measly 50% off and CPK made a big deal over this by DAVID T. Sat October 17, 2009 @ 3:35 AM


Come on David.... by LadyMac Sat October 17, 2009 @ 7:20 AM

Donít take abuse from the business. Youíre worth it. by DAVID T. Sat October 17, 2009 @ 3:33 AM


Psst, Jeffrey by LadyMac Thu October 1, 2009 @ 5:54 PM


But that's how you GET loyal customers! by Just Jeffrey Thu October 1, 2009 @ 6:08 PM


But he had a Thank You card by LadyMac Fri October 2, 2009 @ 6:37 AM


A first timing visiter with a coupon... by Just Jeffrey Fri October 2, 2009 @ 7:01 AM

I used to frequent CPK by DAVID T. Sat October 17, 2009 @ 3:41 AM

This CPK did not know me by DAVID T. Sat October 17, 2009 @ 3:40 AM

I still don't consider someone who would leave the restaurant for not by Not Even Steven Thu October 1, 2009 @ 6:23 PM


That's not my idea of "loyal" either by Venice Thu October 1, 2009 @ 6:30 PM

Exactly. "Loyalty" does NOT mean "I will patronize your business by Zan Fri October 2, 2009 @ 8:01 AM

You are better than that. by DAVID T. Sat October 17, 2009 @ 11:18 AM


But you didn't respect them.. by Harleycat Tue October 20, 2009 @ 11:14 AM

Donít let businesses disrespect you. by DAVID T. Sat October 17, 2009 @ 11:18 AM

NowÖNO MORE!!! by DAVID T. Sat October 17, 2009 @ 3:36 AM

In business every customer is a valuable customer. by DAVID T. Sat October 17, 2009 @ 3:29 AM

CPK would have made plenty of money off of me, instead they trashed the food. by DAVID T. Sat October 17, 2009 @ 3:28 AM

Why is it so hard for you to understand by DAVID T. Sat October 17, 2009 @ 3:27 AM

You have the power by DAVID T. Sat October 17, 2009 @ 11:20 AM
by nexus73 Posted Wed September 30, 2009 @ 11:54 PM

Being in the right technically is not the same thing as giving good
customer service. Too many people here want to play the "letter of the
law" game. Is it any wonder the good ol' US of A and especially
California is going down the tubes and in hock up to their eyeballs?

The Customer Is King. Whether I provide or purchase the product or
service, I use this viewpoint. If I spoil you rotten, you come back.
If you spoil me rotten I come back. The lower the grade of treatment,
the less chances of repeat business. If I go bureaucratic on your ass
you will be pissed. If you go bureaucratic on my ass I will be pissed.
It's either treat each other as human beings and let some slop in or
else lose business.

California is different from my home state of Oregon. Other than PDX,
Oregon is mostly built around smaller cities and towns. You screw with
people and you screw yourself. Business is tough enough without
getting in disputes over small amounts with the customers. In
California with multiple millions of people in each of the major metro
areas, if you screw a million it doesn't matter since there are so
many more millions out there, thus CPK's outlook and treatment of the
complaintant. Californication at it's worst.

Screwing one guy will cost CPK thousands over the years. The
California attitude will cost BILLIONS in very few years. That's a
good part of why the US of A's richest state in GDP got so broke the
government had to issue warrants (IOU's) and that businesses are doing
so poorly that unemployment is at ridiculous rates. There was a time
when California boomed. Now it's a bust of the worst kind. Keep on
keepin' on and pretty soon the other 49 states will be happy to give
it back to the Mexicans...LOL!

Reply


WOW! by MA Cunningham Thu October 1, 2009 @ 8:55 AM

Why is it so hard for you to understand by DAVID T. Sat October 17, 2009 @ 3:26 AM

"The Customer is King". Not "The Customer is Idi Amin". by Not Even Steven Thu October 1, 2009 @ 7:29 PM

Why would so many people think it was ok for CPK to treat me and my guest this way in uncanny. by DAVID T. Sat October 17, 2009 @ 3:21 AM

Probably Because by Kalphoenix Sat October 17, 2009 @ 3:00 PM

I get the Entertainment Book by DAVID T. Sun March 7, 2010 @ 1:24 AM


Cut and paste! cut and paste! by MissUK Wed October 20, 2010 @ 8:33 AM

by DAVID T. Posted Wed September 30, 2009 @ 9:23 PM

YEAH!!! BJíS Pizza Restaurant and Brewhouse is now my favorite pizza
house. My friends, family, sports teams, and guests will now enjoy
fantastic pizza, a great atmosphere, nice people, and great service at
BJíS Pizza Restaurant and Brewhouse. We all love the great people,
great service, and fantastic food at BJís.
http://www.bjsrestaurants.com/menu.aspx

P.S. Who loses. California Pizza Kitchen. They lost our business.
Instead we are dining elsewhere. Somewhere more fun with better food.
YEAH!!!

Reply


There isn't one in my area. by Just Jeffrey Wed September 30, 2009 @ 9:57 PM

Some excellent ones that wonít gouge you by DAVID T. Sat October 17, 2009 @ 3:11 AM

And what happens when they don't cave in to your demands (whatever by Not Even Steven Wed September 30, 2009 @ 10:04 PM

Who wants to start a pool? by Zan Thu October 1, 2009 @ 10:39 AM


I'm looking forward to it! by Venice Thu October 1, 2009 @ 5:42 PM

Pretty soon, this letter by Zan Fri October 2, 2009 @ 8:06 AM

BJíS will make an exception if I come in by DAVID T. Sat October 17, 2009 @ 3:14 AM

Will make an exception if I come in by DAVID T. Sat October 17, 2009 @ 3:13 AM


Huh? by Just Jeffrey Mon October 19, 2009 @ 7:15 AM


I hope you enjoy going there by Nate. Wed September 30, 2009 @ 10:15 PM

Free dessert for my birthday by DAVID T. Sat October 17, 2009 @ 3:16 AM

by Nate. Posted Tue September 29, 2009 @ 2:47 PM

I was thinking about this letter while driving the other day, and I
thought of an interesting concept.
I think a business should make an effort to "wow" every guest, while
realizing that every guest has a different "wow" point.
In David's situation, it seems that the majority of the people here
would have been satisfied with "no", and still been "wow"ed by the
good taste and friendly service. Clearly, this is not everybody's
point of "wow". In every industry, there are going to be customers
such as David who need a little bit more to be satisfied. This is not
everybody, just a minority. Is it worth it to a business to determine
that a customer is too high maintenance to keep? If this were my
business, I would not turn someone away unless they were completely
unreasonable, and asking for a coupon extension is not unreasonable.
But it was a contest! So what? As far as he knew, it was a coupon. And
he was going to be persistent. The manager could have realized, OK,
most people take no for an answer or stop, but I could still offter
this guy a discount of some sort on his meal. Instead of slapping
everybody over the head with the same rule, management needs to take
the time to realize everybody's WOW point, give them what they need or
at least something, and realize that they are not going to go out of
business by having a yes I can attitude towards that small minority of
customers.

Reply


Sorry, Nate, but I just can't agree by Venice Tue September 29, 2009 @ 5:31 PM


and along with the "lottery example" by PepperElf Wed September 30, 2009 @ 1:12 PM


That's true by Venice Wed September 30, 2009 @ 2:39 PM


Nate, you run a businesss... by Just Jeffrey Tue September 29, 2009 @ 6:05 PM


90% off would be unreasonable by Nate. Wed September 30, 2009 @ 2:18 PM


I agree, Nate by Venice Wed September 30, 2009 @ 2:51 PM


Yes... by Just Jeffrey Wed September 30, 2009 @ 3:08 PM


so - either he knew he had won 50% off or he figured he'd demand it anyway then by PepperElf Thu October 1, 2009 @ 7:34 PM


I think you have very good thoughts, Nate by LadyMac Wed September 30, 2009 @ 10:11 AM


I wonder what would have happened... by Just Jeffrey Wed September 30, 2009 @ 11:31 AM


I don't know what would have happened by LadyMac Wed September 30, 2009 @ 2:08 PM


The author of Waiter Rant... by Just Jeffrey Wed September 30, 2009 @ 3:06 PM


"most customers are "good," so why bother with the few "bad" ones?" by Venice Wed September 30, 2009 @ 3:23 PM

The waiter's site by Tooter Fri October 2, 2009 @ 11:35 AM

I get the Entertainment Book by DAVID T. Sun March 7, 2010 @ 1:25 AM

I've said this to you before in response to other comments/letters by Zan Wed September 30, 2009 @ 12:29 PM


I agree by Nate. Wed September 30, 2009 @ 2:27 PM

He doesn't even know what was in the envelope by Zan Thu October 1, 2009 @ 11:11 AM


Yes but had they delighted their guest by Nate. Thu October 1, 2009 @ 2:27 PM


But they were not willing to delight their guest.... by Venice Thu October 1, 2009 @ 5:38 PM


And this is why... by Just Jeffrey Thu October 1, 2009 @ 8:04 PM

I am an ordinary guest. by DAVID T. Sun March 7, 2010 @ 1:29 AM


Keep in mind that... by Just Jeffrey Thu October 1, 2009 @ 7:57 PM

I get the Entertainment Book by DAVID T. Sun March 7, 2010 @ 1:27 AM


It's all about attitude, Zan... by Venice Wed September 30, 2009 @ 2:32 PM

I get the Entertainment Book by DAVID T. Sun March 7, 2010 @ 1:26 AM

by Venice Posted Sun September 27, 2009 @ 6:47 AM

I just read your new posts, and I really didn't know where to respond,
so I'll do it here. The thing is, David, you seem to be in it alone.
I don't think you have managed to sway one person here, not to mention
never hearing from CPK. Not only that, you have succeeded in
providing free advertising for CPK and have even encouraged many
people to dine there.

You said in one of your comments that you don't have time to waste,
but that seems to be exactly what you are doing. Repeating the same
things over and over doesn't seem to be helping you gain any support.
What do you think it will take for you to realize that your idea of
how businesses should treat customers is not shared by the majority
here or by CPK? Certainly that must tell you something.

If you can't even get any kind of response from CPK, I think it's safe
to say they do not want or need you as a customer. Some customers are
just too high maintenance and not worth keeping. It's possible that
CPK thinks you fall into that category, and that's why you have not
heard from them. However, I would like to thank you for recommending
CPK in a roundabout way. It may not be what you intended, but this
has made me want to give them my business. Who knows? Maybe I'll
even see you there one day. I have a feeling you'll stand out from
the crowd.

Reply


I ate there last night... by Just Jeffrey Sun September 27, 2009 @ 7:16 AM


I came into Fairfax by LadyMac Sun September 27, 2009 @ 9:46 AM


And, how was it? by Just Jeffrey Sun September 27, 2009 @ 3:04 PM


The food was great by LadyMac Sun September 27, 2009 @ 6:49 PM

Mom & Pops are best by DAVID T. Sun March 7, 2010 @ 1:33 AM

Mom & Pops are best by DAVID T. Sun March 7, 2010 @ 1:34 AM

I get the Entertainment Book by DAVID T. Sun March 7, 2010 @ 1:32 AM

I am not trying to garner the suport of anyone. by DAVID T. Sun March 7, 2010 @ 1:38 AM


by Just Jeffrey Posted Mon September 21, 2009 @ 3:04 PM

To put an end to the speculation, here is what the envelope looks
like:

http://tinyurl.com/nlhx2w

Even more interesting, however, is the back:

http://tinyurl.com/namlkv

Here we see, in letters as big as anything else on the back "Offer
expires 06/30/09."

In smaller letters, the expiration date is shown an additional 3
times!

So, the envelope had the expiration date a total of 4 times.

Reply

Why didnít the server see it. by DAVID T. Mon September 21, 2009 @ 3:07 PM


So that we're clear... by Just Jeffrey Mon September 21, 2009 @ 3:11 PM

The coupon was in a sealed envelope by DAVID T. Mon September 21, 2009 @ 3:30 PM


You didn't answer my question. by Just Jeffrey Mon September 21, 2009 @ 3:36 PM

Do you ever look at all the mice type and gibberish on the back of the coupon? by DAVID T. Mon September 21, 2009 @ 3:57 PM


Mice type by Just Jeffrey Mon September 21, 2009 @ 4:29 PM

"Why didnít the server see it." by Zan Mon September 21, 2009 @ 4:55 PM


exactly. the "fine print" isn't good enough for the customer to pay attention to? by PepperElf Tue September 22, 2009 @ 9:59 AM

They have bad management. by DAVID T. Sun March 7, 2010 @ 1:41 AM

The simple truth is by DAVID T. Sun March 7, 2010 @ 1:40 AM


Do you ever look at all the mice type and gibberish on the back of the coupon? by Venice Mon September 21, 2009 @ 5:02 PM


Yep, because that's how I know what the exclusions are and when it expires. by Maegan Z. Mon September 21, 2009 @ 10:18 PM


Well that "mice type and gibberish" by MA Cunningham Tue September 22, 2009 @ 10:04 AM


Mice type and gibberish by Just Jeffrey Tue September 22, 2009 @ 11:40 AM


oo good point by PepperElf Wed September 23, 2009 @ 5:49 PM

No hidden mice type. by DAVID T. Sun September 27, 2009 @ 1:23 AM


How would you know? You already said you don't read "mice type" anyway n/t by PepperElf Sun September 27, 2009 @ 3:10 AM

So then you knew they were expired by Zan Sun September 27, 2009 @ 3:15 PM


Why did you put expiration dates on coupons? by Just Jeffrey Mon September 28, 2009 @ 9:34 AM

Well, everything I have written since my intital post is moot. My question by Not Even Steven Mon September 21, 2009 @ 3:16 PM

The coupon was in a sealed envelope by DAVID T. Mon September 21, 2009 @ 3:32 PM


"I was supposed to hand it over to the server during my next visit" by Just Jeffrey Mon September 21, 2009 @ 3:47 PM

"Not look all over it". It was an envelope! Not too much to look over. by Not Even Steven Mon September 21, 2009 @ 3:58 PM

The name of the CPK was on the front by DAVID T. Mon September 21, 2009 @ 5:05 PM


The server was probably doing ten things at once by Venice Mon September 21, 2009 @ 5:12 PM

Thatís no excuse by DAVID T. Sun September 27, 2009 @ 1:24 AM


Actually... by Just Jeffrey Mon September 21, 2009 @ 6:02 PM

Here's the by DAVID T. Sun September 27, 2009 @ 1:25 AM


David, does this mean... by Just Jeffrey Sun September 27, 2009 @ 7:09 AM

So, this backfired... by Kalphoenix Mon September 21, 2009 @ 6:43 PM

I can't believe you would support a business like this. by DAVID T. Sun September 27, 2009 @ 1:28 AM


so basically the server is being blamed again, yet all who held the envelope possessed the ability to read it by PepperElf Tue September 22, 2009 @ 12:31 AM

Besides... by Samaliel Tue September 22, 2009 @ 7:30 AM


Not only that... by Just Jeffrey Tue September 22, 2009 @ 11:44 AM

It's all about how CPK approached the issue. by DAVID T. Sun September 27, 2009 @ 1:32 AM

I find it quite amusing that you continue you quote an 18 year old ("Wow") by Not Even Steven Sun September 27, 2009 @ 6:59 PM

I love how the reply below you doesn't address your point by C D. Mon September 28, 2009 @ 1:22 PM

opps wanted that to go below jeffrey but before DAVID n/t by C D. Mon September 28, 2009 @ 1:24 PM

The server should have been trained properly by DAVID T. Sun September 27, 2009 @ 1:29 AM

by RedheadwGlasses Posted Mon September 21, 2009 @ 1:12 PM

They simply failed to break the rules in order to appease you.

You have a very low tolerance for such things, apparently, but that
does not mean that you were treated poorly.

Reply

Pardon me by DAVID T. Mon September 21, 2009 @ 2:57 PM


You knew when you walked in the door that the coupon wouldn't be accepted by RedheadwGlasses Wed September 23, 2009 @ 9:11 AM

I guess we are not valuable to them. by DAVID T. Sun September 27, 2009 @ 1:35 AM


Bingo! by Just Jeffrey Sun September 27, 2009 @ 7:22 AM

Correct me if I am mistaken... by Samaliel Mon September 28, 2009 @ 9:29 AM


throwing away food by ams1001 Mon September 28, 2009 @ 5:07 PM


I've been wanting to say that by Venice Mon September 28, 2009 @ 5:55 PM


That's a good point by Venice Mon September 28, 2009 @ 6:01 PM
by DAVID T. Posted Mon September 21, 2009 @ 12:24 PM

I am astonished that some people would support businesses that
mistreat customers. Remember, businesses are here to serve you.
California Pizza Kitchen did not serve me. They did not WOW me. The
regional manger, who should know better, was rude to me. I felt as
though he spat on me. Why should you support any business that treats
customers like that? There are many choices out there and in this
economy, NO ONE should let a business treat you like $!%*.

If you support a business that does not WOW you, you are just
encouraging other businesses to disappoint your customer experience.
Check this video out about United Airlines, maybe this will help you
understand my situation: http://www.youtube.com/watch?v=5YGc4zOqozo

Reply


Just as you are entitled not to go back... by Just Jeffrey Mon September 21, 2009 @ 12:59 PM

It's just smart business sense. The RM didn't have this. by DAVID T. Mon September 21, 2009 @ 2:59 PM


Questions... by Just Jeffrey Mon September 21, 2009 @ 1:07 PM

How a classy pizza restaurant can serve such bad service. by DAVID T. Mon September 21, 2009 @ 3:00 PM


So, the fact that... by Just Jeffrey Mon September 21, 2009 @ 3:06 PM

What about the waitress? by Tooter Fri September 25, 2009 @ 10:32 PM

damn fingers by Tooter Sun September 27, 2009 @ 1:03 AM


I think you are more guilty of mistreatment than CPK is n/t by RedheadwGlasses Mon September 21, 2009 @ 1:11 PM

Remember, businesses are here to serve you. by DAVID T. Mon September 21, 2009 @ 3:02 PM

Actually, businesses are here to make a living. by Zan Mon September 21, 2009 @ 5:10 PM


And that's where you would be WRONG! by MA Cunningham Tue September 22, 2009 @ 10:35 AM

You are wrong. by DAVID T. Sun September 27, 2009 @ 1:37 AM


CPK has plenty of customers. by Just Jeffrey Sun September 27, 2009 @ 7:29 AM


It's simple. Not everyone is obligated to support your viewpoint, therefore we are free to buy as much CPK as we want. by PepperElf Tue September 22, 2009 @ 10:02 AM

You are just encouraging other businesses to disappoint your customer experience by DAVID T. Sun September 27, 2009 @ 1:38 AM


because you weren't mistreated. you were offended at being told "no" but that's not mistreatment n/t by PepperElf Sun September 27, 2009 @ 3:12 AM

My self-esteem is strong enough that I don't need a business to plant by Not Even Steven Sun September 27, 2009 @ 7:22 PM

by nightman Posted Mon September 21, 2009 @ 1:16 AM

CPK was not in the wrong by not honoring your expired card,yes it
would be nice if they did and perhaps if everyone in the world was
honest it would be acceptable however that is not the case .lets say
they did accept it and you had a great time and went home telling all
your friends what a great time you had at CPK and that they were nice
enough to accept your expired promo card well guess what going to
happen your friends and their friends and so on are going to think
that they can take a expired promo card into CPK and that it will be
accepted as well which of course from a business point of view would
be a loss of profits over time. So CPK was right by not accepting your
promo card.

Reply

Thatís narrow minded thinking by DAVID T. Mon September 21, 2009 @ 12:28 PM

Thatís narrow minded thinking by nightman Mon September 21, 2009 @ 2:32 PM

Why would I want to waste my time by DAVID T. Sun September 27, 2009 @ 1:40 AM

Still arguing a lost cause by nightman Thu October 1, 2009 @ 7:10 PM

by Ellen H. Posted Sun September 20, 2009 @ 8:51 PM

I disagree with these managers! As a customer services specialist, I
would have honored the promo card, it's not like another 50 promo
cards were about come raining down on them to destroy their profit
margin for the day. POOR CUSTOMER SERVICE!

Better to make an exception than lose a customer forever. This loss
will usual includes their family and friends, and those that will hear
about their bad judgement.

These two managers did nothing but shove bravado down this customers
throat instead of a slice of pizza, pathetic!

Reply

CPK would have gained plenty. by DAVID T. Mon September 21, 2009 @ 12:34 PM

When did it become SIX people with you? by Zan Mon September 21, 2009 @ 5:53 PM


Overestimating is an understatement by Venice Mon September 21, 2009 @ 6:26 PM

Exactly by Zan Tue September 22, 2009 @ 8:42 AM

There are PLENTY of choices and better food out there. by DAVID T. Sun September 27, 2009 @ 1:42 AM

Then why do you want a $75 gift card so badly? n/t by Zan Sun September 27, 2009 @ 3:10 PM


Are you aware that is was unlawful to honor this promotion past the expiration date? by Venice Mon September 21, 2009 @ 5:27 PM


that's one of the real points that keeps getting ignored by PepperElf Tue September 22, 2009 @ 10:04 AM

Wasn't it after that was pointed out by Zan Tue September 22, 2009 @ 11:10 AM


He keeps going from one thing to another... by Venice Tue September 22, 2009 @ 12:54 PM

The Point Is by DAVID T. Sun September 27, 2009 @ 1:44 AM
by Acila Posted Sun September 20, 2009 @ 5:18 PM

I am sorry, but I agree with the restaurant on this one. Expired is
expired and it is actually the consumers job to check coupon's to
avoid such a hassle as the one you described.

When a consumer does't check their own coupons before use (or does and
still try's to use them hoping they don't get caught) it then becomes
the cashiers job to check them not the servers.

As you stated you were seated outside, your order was taken, your
drinks served, and the salad brought out to you. The server did her
job and provided you with wonderful customer service, she most likely
was not the cashier and thus it is not her job to check the coupons
(though it would have been nice if she had - but she isn't required
to) or ring you up.

It sounds like the manager was running the register and caught the
expired coupon and then informed you of the situation.

At this point you should have either said "ok." and paid the full
price of the meal, or informed them that you would be eating elsewhere
since you thought the coupon was valid (which is your right). Yet you
insisted on a exception as if you are special and when you spout out
all this 'boosting' as I view it information and were still told no,
you still insisted.

Even the higher up told you no, and I bet the highest of the high
would have said no as well because:

No is no.

Expired is expired.

I don't think they owe you anything, I don't agree that they should
send you a $75 dollar gift certificate simply because they upheld
their rules and you think you are higher then them.

I am glad they didn't make that 'exception' for you.

Reply

I agree with CPK on this but.... by mphelps6 Sun September 20, 2009 @ 5:45 PM

I don't see any rude behavior.... by Acila Sun September 20, 2009 @ 6:16 PM

The regional manager was rude by DAVID T. Mon September 21, 2009 @ 12:49 PM

The coupon was in a sealed envelope by DAVID T. Mon September 21, 2009 @ 12:47 PM

Then how did you even know what your expired prize would have been? by Not Even Steven Mon September 21, 2009 @ 1:47 PM

The server should have been trained properly by DAVID T. Mon September 21, 2009 @ 12:46 PM


You're going to compare by MA Cunningham Tue September 22, 2009 @ 10:43 AM

by SHIPMAN Posted Sun September 20, 2009 @ 5:11 PM

If everyone always made an exception to every rule then why have any
rules! The cut off date was two days prior and someone should not get
special treatment that's that! What if had been three day's or four
day's or maybe a week. Where does it end? Sorry if that does not help
you, but that's my opinion and we live in America and thank God we can
voice our opinion's Alot of people not saying you because i don't know
you, expect special treatment i see it all of the time! as i said
where does it end? how far does it go! Peace!

Reply

case-by-case basis by DAVID T. Mon September 21, 2009 @ 12:50 PM


"Every business should treat every situation on a case-by-case basis." by Just Jeffrey Mon September 21, 2009 @ 1:03 PM

by bsamrow Posted Sun September 20, 2009 @ 4:39 PM

Im sorry but I disagree with you.If the card was expired then they
owed you nothing.The waitress was busy Im sure.They make 2.13 an hour
and dont have time to notice if your card was expired..You should have
seen that.

Reply

The coupon was in a sealed envelope by DAVID T. Mon September 21, 2009 @ 12:57 PM


What was on the outside of the envelope? (n/t) by Just Jeffrey Mon September 21, 2009 @ 1:01 PM

$2.13 per hour... & professionalism! by lil_birdie79 Mon September 21, 2009 @ 3:00 PM

It's only been pointed out about a thousand times by Zan Wed September 23, 2009 @ 7:30 AM


Yes! You're reading my mind! It was never a coupon. It was a contest entry. by PepperElf Wed September 23, 2009 @ 5:58 PM

I believe Iíve covered just about every issue. by DAVID T. Sun September 27, 2009 @ 1:46 AM


again you're calling it a coupon which is not the truth - CONTEST NOT COUPON by PepperElf Sun September 27, 2009 @ 3:13 AM

by PepperElf Posted Wed September 16, 2009 @ 12:07 PM

are we still not allowed to ask about apples?

Reply

Well, I can tell you by Zan Wed September 16, 2009 @ 2:05 PM


Legally speaking by Deb - PFB Legal Advisor Wed September 16, 2009 @ 2:33 PM

So then, legally speaking, by Zan Wed September 16, 2009 @ 2:42 PM


oh no i didn't mean tos apples... by PepperElf Wed September 16, 2009 @ 3:03 PM


whatttt by Brendalala Wed September 16, 2009 @ 3:14 PM


it was a reference to... by PepperElf Wed September 16, 2009 @ 3:21 PM


No by Deb - PFB Legal Advisor Wed September 16, 2009 @ 3:05 PM

I don't think there's any difference by Zan Wed September 16, 2009 @ 5:54 PM


Ahhh... the burden of proof by Deb - PFB Legal Advisor Wed September 16, 2009 @ 6:10 PM

No, Your Honor by Zan Wed September 16, 2009 @ 6:20 PM


Whatever it is by Deb - PFB Legal Advisor Wed September 16, 2009 @ 6:23 PM

Let me ask you this by Zan Wed September 16, 2009 @ 6:49 PM


It all depends by Deb - PFB Legal Advisor Wed September 16, 2009 @ 6:57 PM

That's not what I'm asking by Zan Wed September 16, 2009 @ 7:34 PM


Again by Deb - PFB Legal Advisor Thu September 17, 2009 @ 7:45 AM

Gotta love the legal system by Zan Thu September 17, 2009 @ 9:58 AM


I hope the general public doesn't find out about this by Venice Thu September 17, 2009 @ 5:52 PM


Now who's baiting? (n/t) by LadyMac Thu September 17, 2009 @ 8:58 PM


Don't flatter yourself by Venice Thu September 17, 2009 @ 9:22 PM

You read my mind! by Zan Fri September 18, 2009 @ 6:50 AM


As a true-blue Beatles fan... by Venice Fri September 18, 2009 @ 4:16 PM

Definitely worth checking out! by Zan Mon September 21, 2009 @ 9:28 AM


Thanks, I will n/t by Venice Mon September 21, 2009 @ 5:04 PM


Pop culture had tricked me... by Just Jeffrey Fri September 18, 2009 @ 9:06 AM

No, that is illegal per se. Like drunk driving etc., some things by Even Steven Fri September 18, 2009 @ 11:49 AM

That was my understanding by Zan Fri September 18, 2009 @ 1:52 PM


Yep... by Venice Fri September 18, 2009 @ 4:08 PM


Our legal expert has said... by Just Jeffrey Fri September 18, 2009 @ 4:34 PM


Could wanting to punish a restaurant... by Just Jeffrey Wed September 16, 2009 @ 8:35 PM

Good way of illustrating it by Zan Thu September 17, 2009 @ 6:42 AM


Eat? by Just Jeffrey Wed September 16, 2009 @ 8:26 PM


Without going back to look... by Venice Wed September 16, 2009 @ 8:43 PM


I see it now... by Just Jeffrey Wed September 16, 2009 @ 8:45 PM


Actually by Venice Wed September 16, 2009 @ 8:52 PM

Yup, he ate it by Zan Thu September 17, 2009 @ 6:44 AM


putting my reply back up here just in case... by PepperElf Wed September 16, 2009 @ 3:10 PM


ok so by Brendalala Wed September 16, 2009 @ 3:42 PM


sure by PepperElf Wed September 16, 2009 @ 5:51 PM


by Just Jeffrey Posted Wed September 16, 2009 @ 9:53 AM

Is your argument that the waitress intentionally mislead you?

Is your argument that a customer should get a discount, just for the
asking?

Is your argument that a customer shouldn't get a discount, just for
the asking, but should get a discount if they have an expired coupon?

I realize that you were unhappy with how this ended. But there seems
to be some confusion (to me, at least) as to what was the core issue.
Specifically, you say that, had the waitress told you, immediately,
that the contest had ended and the coupon couldn't be accepted, you
would have stayed and paid full price. But you also are making many
arguments about how expired or not, you deserved the discount. That
second one leads me to believe that you would not have accepted an
immediate "I'm sorry, but this is expired."

But I don't want to put words in your mouth. So, had the waitress
immediately told you that it was expired and couldn't be accepted,
would you have stayed? Would you have written a complaint letter?

Reply

Below, David said "If CPK did not accept the coupon at the beginning of the order by Even Steven Wed September 16, 2009 @ 11:07 AM


But he also said... by Just Jeffrey Wed September 16, 2009 @ 12:18 PM

I don't think he said that until all the comments criticizing his by Zan Wed September 16, 2009 @ 2:03 PM


very true... by PepperElf Wed September 16, 2009 @ 3:06 PM


I have to agree with you on that by Venice Wed September 16, 2009 @ 5:22 PM

Ha! Me too! by Zan Thu September 17, 2009 @ 6:47 AM


What will we do... by Venice Thu September 17, 2009 @ 5:55 PM

Maybe we could occupy ourselves by Zan Fri September 18, 2009 @ 6:52 AM


Good idea!..haha n/t by Venice Fri September 18, 2009 @ 4:17 PM

How a classy pizza restaurant can serve such bad service. by DAVID T. Mon September 21, 2009 @ 2:38 PM

David, you are contradicting yourself. You specifically said that by Not Even Steven Mon September 21, 2009 @ 3:10 PM

by RedheadwGlasses Posted Tue September 15, 2009 @ 9:20 AM

So... The OP has been busted. He doesn't deny, when accused, of
knowing the expiration date had passed. He merely does his "that's
not the point" response, which is quite telling.

Reply

I also suspected that he knew by Zan Tue September 15, 2009 @ 10:06 AM


I don't think he expected them to take it by Venice Tue September 15, 2009 @ 9:08 PM

You're probably right by Zan Wed September 16, 2009 @ 7:57 AM


you know it makes me wonder... by PepperElf Wed September 16, 2009 @ 3:14 PM


That's a good point by Venice Wed September 16, 2009 @ 5:25 PM

How do we even know what the prize was? If it had to opened by by Even Steven Wed September 16, 2009 @ 6:58 PM


Keep in mind that.... by Just Jeffrey Wed September 16, 2009 @ 8:53 PM


That's what I thought too by Venice Wed September 16, 2009 @ 9:38 PM


Here is the snippet from the press release... by Just Jeffrey Thu September 17, 2009 @ 7:09 AM


Maybe this happened on the return visit by Venice Thu September 17, 2009 @ 7:27 AM


So the "coupon" / prize could have just been 10% off by PepperElf Thu September 17, 2009 @ 8:42 PM

The coupon was in a sealed envelope by DAVID T. Mon September 21, 2009 @ 2:46 PM
by DAVID T. Posted Mon September 14, 2009 @ 1:35 PM

Well it has been a while and the founders of California Pizza Kitchen
have not contacted me yet.

Reply

They must agree with the majority of posters here by Zan Mon September 14, 2009 @ 8:55 PM

And for that, I admire them. I think it's great when a business doesn't by Even Steven Mon September 14, 2009 @ 9:12 PM

Me too! by Zan Tue September 15, 2009 @ 7:38 AM


I love CPK and would good there much more often if the nearest one wasn't two hours away! by Maegan Z. Wed September 16, 2009 @ 2:39 PM


by Mrs. Sid Vicious Posted Thu September 10, 2009 @ 10:34 AM

Why didn't you just pay for your meal instead of leaving?

Reply

The Point Is by DAVID T. Mon September 14, 2009 @ 1:41 PM


but the main point keeps changing for this by PepperElf Wed September 16, 2009 @ 6:02 PM

by Tom S. Posted Sat September 5, 2009 @ 6:38 PM

This seems to be the thinking of most people who write complaints
about not getting the answer they wanted - no matter how nicely it was
said or how justified the answer might have been. Here is a case in
point.

Reply


pretty much the concept of "if you don't give me what i want you're being rude" n/t by PepperElf Wed September 9, 2009 @ 10:38 AM

by RedheadwGlasses Posted Sat August 29, 2009 @ 4:30 PM

lady Mac asked:

Question for David: Was an expiration date written on the outside of
the envelope?

David (OP) replied:

I simply handed the envelope to the server. I believe it was but I
did not see it. I simply handed the envelope to the server.

* * *

I believe that the OP saw the expiration date and just acted
oblivious, hoping to get a discount that he knew he'd missed out on.

Reply


So do I by Venice Sat August 29, 2009 @ 7:01 PM

I agree by Zan Sun August 30, 2009 @ 12:00 PM


... by PepperElf Sun August 30, 2009 @ 4:58 PM


I think he was outnumbered n/t by Venice Sun August 30, 2009 @ 5:37 PM

Maybe his cut-and-paste button broke. by Even Steven Sun August 30, 2009 @ 5:50 PM


That too!..haha n/t by Venice Sun August 30, 2009 @ 6:18 PM

I've been busy by DAVID T. Mon September 14, 2009 @ 1:41 PM

The Point Is by DAVID T. Mon September 14, 2009 @ 1:43 PM


I don't believe you by RedheadwGlasses Tue September 15, 2009 @ 9:22 AM


furthermore... by PepperElf Wed September 16, 2009 @ 12:02 PM


That is exactly what I thought too. by The Return of BellaSera Wed September 2, 2009 @ 8:10 AM
by gennee Posted Wed August 26, 2009 @ 8:11 AM

I'm speaking as the the second generation of family business that has
existed for almost 40 years.

We have a wonderful and loyal customer base and will do anything
*within reason* to keep them happy.

But there are exceptions. Sometimes we have made the decision that
keeping a certain customer will cost us more than losing that
customer. That leaves us free to WOW our *profitable* customers and
keep them coming back. It's nothing personal, it's how our business
has *stayed* in business through two generations.

My advice to you is that, if you really enjoy the pizza, go back and
be willing to pay the regular price for it. If you don't feel the
pizza is worth the price without a coupon then it's time to move on
and find a cheaper pizza place to go to.

Reply


The difference may be... by Just Jeffrey Wed August 26, 2009 @ 9:08 AM


Forty years is a long time by Venice Wed August 26, 2009 @ 4:19 PM

by Nate. Posted Mon August 24, 2009 @ 4:51 PM

You are absolutely right. They had an opportunity to wow you and make
your day, but they seriously blew it and dropped the ball completely.
I hope they get back with you and make it up. What happened is
completely unacceptable.

Reply

I have never dined there, but I am offering them an opportunity to wow by Even Steven Mon August 24, 2009 @ 6:16 PM


No you don't by Nate. Mon August 24, 2009 @ 11:05 PM


hey all customers have the same rights. and he didn't have a coupon don't forget by PepperElf Tue August 25, 2009 @ 1:08 AM


Are you serious, Nate? by Venice Mon August 24, 2009 @ 6:33 PM


Of course they should have made an exception by Nate. Mon August 24, 2009 @ 11:03 PM


"He posts on PFB and makes it public." by Venice Mon August 24, 2009 @ 11:47 PM


My opinion is general by Nate. Tue August 25, 2009 @ 12:10 AM


You do realize that this was not a coupon, right? by Venice Tue August 25, 2009 @ 1:15 AM

Donít mess with a hungry man by DAVID T. Mon September 14, 2009 @ 1:59 PM


sorry but posting "don't mess with a hungry man" multiple times doesn't work. Everyone who goes out to eat is hungry, but being hungry doesn't magically mean "deserves whatever discount is demanded" n/t by PepperElf Wed September 16, 2009 @ 3:25 PM

Nate, are you going into retail management as a career? by Zan Tue August 25, 2009 @ 6:55 AM


I don't want to do retail by Nate. Wed August 26, 2009 @ 3:44 PM

It would have been a nice gesture by Zan Thu August 27, 2009 @ 8:16 AM

Donít mess with a hungry man by DAVID T. Mon September 14, 2009 @ 2:05 PM

Yes, your reaction would have been to leave and go somewhere else - by Even Steven Mon September 14, 2009 @ 3:37 PM


"don't mess with a hungry man"? - by that statement EVERYONE who is "hungry" can demand a 50% discount then. by PepperElf Wed September 16, 2009 @ 12:04 PM

I used to go to several CPKís by DAVID T. Mon September 14, 2009 @ 2:03 PM

I was going to pay by DAVID T. Mon September 14, 2009 @ 2:00 PM


But it was not a coupon.. by Harleycat Tue August 25, 2009 @ 3:29 PM


Would this be illegal? by Nate. Wed August 26, 2009 @ 3:45 PM


Nate by Venice Tue August 25, 2009 @ 5:19 PM


plus there's no proof that by PepperElf Thu August 27, 2009 @ 2:45 AM

I was going to pay by DAVID T. Mon September 14, 2009 @ 2:07 PM

Marketing is Expensive by DAVID T. Mon September 14, 2009 @ 1:57 PM


"people are haggling at retail stores for plain old merchandise because of the economy" by Just Jeffrey Tue August 25, 2009 @ 6:57 AM


You would be taking it to the extreme by Nate. Wed August 26, 2009 @ 3:46 PM


wait... if everything is up for negotiation how is that example pushing it? n/t by PepperElf Thu August 27, 2009 @ 2:47 AM


Thanks Nate by LadyMac Tue August 25, 2009 @ 10:27 AM


I disagree by Chris M Thu August 27, 2009 @ 2:39 PM

Bad management training is what will cost CPK. by DAVID T. Mon September 14, 2009 @ 2:10 PM


technically the tip only helps the waitress. by PepperElf Wed September 16, 2009 @ 12:05 PM

Bravo by DAVID T. Mon September 14, 2009 @ 1:53 PM


I do see your points about marketing and wowing a customer. by The Return of BellaSera Tue August 25, 2009 @ 6:07 PM


If they told him by Nate. Wed August 26, 2009 @ 3:49 PM


I'm going out on a limb here by Venice Wed August 26, 2009 @ 4:13 PM


I suspect by LadyMac Wed August 26, 2009 @ 5:29 PM

If that was the case, it would have already been opened and he could by Even Steven Wed August 26, 2009 @ 5:52 PM


Perhaps I just don't understand by LadyMac Thu August 27, 2009 @ 1:26 PM


I suspect... by Just Jeffrey Thu August 27, 2009 @ 3:15 PM


All I know by LadyMac Thu August 27, 2009 @ 5:00 PM

Well, there goes David's theory by Zan Thu August 27, 2009 @ 6:42 PM


Count me in! by Venice Thu August 27, 2009 @ 7:58 PM


It's delicious by Nate. Thu August 27, 2009 @ 9:54 PM


For those that cannot eat dairy... by Just Jeffrey Fri August 28, 2009 @ 9:04 AM


Stop it, Jeffrey! by LadyMac Fri August 28, 2009 @ 11:05 AM


I'm just a bit surprised... by Just Jeffrey Fri August 28, 2009 @ 1:42 PM


Nope.... by LadyMac Fri August 28, 2009 @ 4:29 PM


Personal CPK Update by PepperElf Sat August 29, 2009 @ 2:00 AM


How can it be that you've never been? by Just Jeffrey Fri August 28, 2009 @ 6:51 AM


I should by LadyMac Fri August 28, 2009 @ 11:07 AM


Since we're all suspecting by Venice Thu August 27, 2009 @ 5:47 PM

the sealed envelope by DAVID T. Mon September 14, 2009 @ 2:21 PM


It wouldn't have mattered by Venice Wed August 26, 2009 @ 6:05 PM

Customer service is a two-way street by Zan Wed August 26, 2009 @ 6:59 PM


When I walk into a local store or restaurant... by Venice Wed August 26, 2009 @ 11:41 PM

The Regional Manager was rude by DAVID T. Mon September 14, 2009 @ 2:23 PM

I think the regional manager was NOT the rude one, and that CPK by Zan Tue September 15, 2009 @ 7:50 AM


The whole thing also makes me wonder about NEXT time by PepperElf Fri August 28, 2009 @ 12:45 PM

Pizza businesses make very good profit by DAVID T. Mon September 14, 2009 @ 2:25 PM

Like I said by DAVID T. Mon September 14, 2009 @ 2:22 PM

Discount on the second visit., Which was THIS visit by DAVID T. Mon September 14, 2009 @ 2:14 PM

the owners need to know by DAVID T. Mon September 14, 2009 @ 2:17 PM

would have been wowed: especially with a satisfied belly. by DAVID T. Mon September 14, 2009 @ 2:12 PM

The WOW experience by DAVID T. Mon September 14, 2009 @ 1:47 PM


"What would it have cost them to just serve us the meal and get 50% and a big fat tip?" by Just Jeffrey Wed September 16, 2009 @ 9:23 AM

The WOW experience by DAVID T. Mon September 14, 2009 @ 1:48 PM


Abuse? by MA Cunningham Thu September 17, 2009 @ 10:40 AM

by Laura F. Posted Sun August 23, 2009 @ 10:09 PM

What is this thing with Shame on them??? It is Shame on YOU! Don't you
read your coupons before you give them? If you did, you would have
known it was expired...

I agree with everyone else here...they had a right not to accept it
and you didn't have a right to ask for a discount, no matter how many
times you have gone to that restaurant...

I shop at Wal-Mart 3-4 times a week, and I don't see myself getting a
discount there...hello!


Reply

Coupon by red0596 Mon September 7, 2009 @ 10:02 PM

So SHAME ON CPK! by DAVID T. Mon September 14, 2009 @ 2:28 PM
by C D. Posted Fri August 21, 2009 @ 5:50 PM

The envelope was a contest. Most likely the prize won would have been
a 10%-50% coupon to use on a future visit. But it could have been
something much bigger. The contest was over so I think having anyone
at CPK open the envelope would have been way unwise.

It seems OP was upset mostly due to it taking 10 minutes to find out
that the envelope was expired. Then things escalated because OP kept
asking several people for an exception. Someone should have explained
to him nicely why they couldn't honor the promotion (What if the OP
had won $50,000 and due to the legal nature of the contest CPK
wouldn't be able to pay out after the expiration date?).

Since OP was upset about being informed of the expiration date in a
less than timely manner there would be a great opportunity to "delight
the customer" in a reasonable way. I would have either offered free
dessert at the current meal (actually more timely than if the contest
was honored) OR 10-25% off a future meal (similar to what he would
have gotten in the contest). If he was still super upset a 10-25%
discount on the current meal would have been a maximum (depending on
empowerment).

To eat for free or 50% off just because of the expiration date issue
seems a little excessive.

The hospitality industry is just that an industry. We need to please
guests and make money. Sure something like giving each guest a $100
bill with their check would "delight customers and provide great word
of mouth" but you can't stay in business and delight guests in the
future that way. It's all in how you work the balance between the two.
You might not always be able to give a guest exactly what they want in
these cases, but you can usually give them something, and if done in
the right way that something can save the day.

For example imagine a casino chain with 10 hotels in one market
ranging from high end to solidly middle class blue color. You can give
away rooms to guests based on their play in the past. You may get a
guest who calls REALLY wanting a complimentary room at the highest end
property. Based on their play you just can't do it :(. But you check
the other 9 properties and find 8 of them can provide this guest with
a complimentary room. Someone with poor customer service will say
"sorry I don't have a room for you at high end property because your
not a big enough player" pause and the guest might get upset and hang
up.
Someone with great customer service will say something such as "Due to
high demand I wasn't able to get you in @ high end property, but I can
get you in at your choice of these 8 properties...". The guest might
be disappointed but done in the right way you can get the guest
excited about one of those 8 alternate choices maybe point out some
other perks they overlooked. They'll come out enjoy their trip and
then might naturally play more and boom next time around you have a
loyal customer that you have made enough off of to offer bigger perks
than before. It's all about building relationships without breaking
the bank to do it. It's and art and a science.

CPK could have benefited from a different approach than "sorry it's
expired, nothing I can do" without having to go the opposite direction
of "it's expired, why don't you have this meal on the house".

Reply

It does sound like a little middle-ground would have gone a long way. by Kalphoenix Sat August 22, 2009 @ 2:57 AM

Oh, contest? by Kalphoenix Sat August 22, 2009 @ 3:04 AM

Eating at a nice restaurant is emotional by DAVID T. Mon September 14, 2009 @ 2:36 PM

As any of you who have dropped $500 at a steak house will know, by Not Even Steven Mon September 21, 2009 @ 2:01 PM

Well said. by jaded Sun August 23, 2009 @ 11:36 PM

Donít mess with a hungry man by DAVID T. Mon September 14, 2009 @ 2:32 PM
by Zan Posted Fri August 21, 2009 @ 9:54 AM

David, you keep talking about treating customers with respect and
delighting the customer. Seems to me CPK did treat you with respect.
You were the one who was disrespectful by not accepting their answer,
lecturing on the way they should run their business, and walking out
without paying for food you had eaten. Respect is a two-way street.

You know, when I worked in customer service, I had some leeway to bend
policy and give appeasements to customers outside of normal
procedures. I was FAR more inclined to do so when the customers were
polite and not condescending. Those were the customers I was more than
happy to delight.

I wonder what would have happened if, when you were told your
coupon/contest entry/whatever had expired, you had said "Oh, I didn't
see that. All right." Perhaps the manager then would have said
"...however, I'll be happy to bring you and your guests a free
appetizer instead" - or something like that. And you wouldn't have had
this unbelievable and uncomfortable experience that has left you with
sad memories.

Reply


I absolutely agree, Zan by Venice Fri August 21, 2009 @ 3:20 PM

You're the kind of customer I enjoyed working with by Zan Sun August 23, 2009 @ 5:35 PM

Well said. by jaded Sun August 23, 2009 @ 11:38 PM

donít want to make money by DAVID T. Mon September 14, 2009 @ 2:40 PM

Customers should be delighted. by DAVID T. Mon September 14, 2009 @ 2:38 PM

But bullying the business isn't the way to get delighted n/t by Zan Tue September 15, 2009 @ 7:47 AM

by MartiniDreams Posted Thu August 20, 2009 @ 7:03 PM

Your card was expired and therefore invalid. No one comes into my
business and tells me what they're willing to pay. I'd have booted
you too.

Reply

Bullseye! by secret Thu August 27, 2009 @ 3:29 PM

by PepperElf Posted Thu August 20, 2009 @ 4:23 PM

the contest was over so legally they couldn't honor whatever was in
the envelope

at the same time they were very busy with a large crowd on a holiday
weekend

and suddenly they have a customer telling them how much of a discount
he feels they should give him, peppered with "advice" on how to run
the company.

so, while most of this has been about what people feel david should or
shouldn't have gotten...

what about the other customers who are witnesses to this?


What makes one customer who "feels CPK needs to do more to keep his
business" be worth more than everyone else there?

If they were to give in to the demands, technically every other
customer there would be deserving of the exact same discount or
"extra" service.


I can't say they'd turn a profit if they suddenly gave everything away
at half price to everyone who feels "I deserve it" but...

surely the others around who were listening to this exchange would be
entitled to the same discounts.



Though.. there's also the possibility that the incident was actually
disturbing their meals somewhat. They came out for some pizza and a
good time... not to hear someone argue with the management.

Reply

leave a big fat tip by DAVID T. Mon September 14, 2009 @ 2:42 PM
by C D. Posted Thu August 20, 2009 @ 12:11 PM

I have a degree in Business administration and am working on a second
degree in Hospitality Management at one of the top two schools in the
US in the field. My very first job was at Disney World and all my jobs
have been in either the customer service or hospitality industries. So
obviously I have some opinions on this situation.

First off, Jeffery raises a really perfect point that I never would
have even thought of. This situation could be much more of a contest
than a coupon. The "Thank You Card" promotion as I understand it
worked as follows. One would dine at CPK and along with their check
they'd be given a sealed envelope to bring to their next visit. On the
2nd visit the manager would open the sealed envelop and award the
diner their prize which could likely be a coupon or discount (though
I'm not sure if it would be for the 2nd visit, or need to be saved for
a 3rd visit) or something bigger such as cash or a gift. The promotion
was designed to cleverly drive multiple visits to CPK (at least two,
one to get the envelope and one to use it). The expiration date on the
envelopes as far as I know was June 30th. What would have been the
proper course of action if the OP's envelope was a $50,000 winner days
after the end of the contest? So I can see the need for a strict
policy on not even opening the envelope after the expiration date. I
do think CPK dropped the ball by not pointing out the expiration date
as soon as the OP handed the envelope over (but on a busy Friday 3rd
of July I can see how a server may not have realized right away)

If we make the assumption that this was more coupon than contest
things still get a bit hairy.

In my mind there are two distinct styles of running a hospitality
business (and most are a blend between the two favoring one style over
the other). The first style I call the "Just Say Yes, The Customer is
ALWAYS Right" style, these are the Ritz Carlton's and the Disney's of
the world. These companies will bend over backwards to satisfy a guest
anyway they can. Often you pay a premium to patronize these types of
businesses. Lots of times they have a focus on making memories and
making sure the guest feels special and valued (thus making guests
will to pay the premium price for this level of service again and
again).
The second style I like to call the "Trust the Numbers" style. These
companies are often large chains and have almost everything they do
down to a calculated science based on numbers. They tend to not sweat
individual guests as people but look at figures as a whole to direct
their business. This style actually can work well as a business model.
Some brands just have so much mass appeal that (almost) no matter what
they do, they are always packed and always doing brisk business, and
if they lose one or two guests there is someone there to replace the
lost revenue.
Both styles have their pros and cons. I personally favor the 1st over
the 2nd but with the caveat that not all guests are worth keeping in a
revenue sense (sometimes it's just not worth it to keep a guest who
constantly will cost you more than you make keeping them happy). I
currently work for a corporation that leans toward the 2nd style and I
love trying to blend the 1st style into my daily work and I think it
benefits the guests I serve and the company I work for.

It sounds like in this situation that CPK was leaning a bit toward the
second style while OP is very rigidly committed to the 1st. The OP is
very right in that coupons are designed to drive in business. This one
was designed to do just that. Get the diner in once to get the
envelope and greatly increase the likelihood of a 2nd visit soon in
order to reveal the contents of the envelope. They did a little bit of
"Always Trust the Numbers" with their expiration date. It was a few
days before the predictably very busy 4th of July weekend. You don't
really need to twist one's arm to eat out on a holiday weekend. From a
pure revenue standpoint not having a discount on a holiday weekend can
make sense for those businesses that are mysteriously always full no
matter what (The Cheesecake Factory for example). If you have a pretty
sure bet that all your tables are going to be fully anyway. Why have
someone paying less than full price? Imagine if everyone had an
expired coupon that day.

It never hurts to ask for an exception (I often encourage my guests to
do it just to see what will happen once it goes through the higher
ups). Sometimes you win and sometimes you don't but being told "no" to
an exception doesn't necessarily equal rude. If I was CPK I likely
would have explained to the OP that the envelope was a contest (if
that was the case) and why unfortunately I could not honor it after
the expiration date and then I would have offered a small perk such as
free dessert. When asking for exceptions one shouldn't expect to
always win and they need to be very careful in how they ask (your not
making a demand, your asking for a favor).

This is a free country built on capitalism. The OP can choose to dine
where he pleases and CPK can run their business however they please.
The OP doesn't have to choose to dine at CPK in the future and CPK
doesn't have to necessarily choose to run their business in the way OP
would like them to. Their are pros and cons for both parties
involved.

CPK most likely did lose a customer over this. But, is CPK one of
those business that has more demand than they can handle where when
they lose one guest their is one ready to replace him? Can one person
really control the opinion of all the people they know? The OP's
friends and family may never dine again at CPK on OP's dime, but who
really knows what they may or may not do when it is their money and
their decision. On a personal level would it be worth inconvenience to
sit down to a meal order begin waiting and then decided to dine
someplace else and start the process all over just because the
restaurant didn't make an exception to the rules for you?

As to the cost of the food ordered. What was already brought out was
likely wrote off as waste. What was being made but hadn't been brought
out to OP yet is another matter. Their are creative ways to deal with
that. Possibly diners that ordered the same type of Pizza got theirs a
little faster or it was used as an employee meal (for accounting
purposes the cost of that food would have been taken away from cost of
food purchased to separate it out from the cost of food sold).

There definitely are two sides to every story and I wish everyone the
best.

Reply


Interesting, informative post! by RedheadwGlasses Thu August 20, 2009 @ 12:58 PM

Wow, nicely written by DAVID T. Thu August 20, 2009 @ 2:15 PM

by olie Posted Wed August 19, 2009 @ 11:05 PM

And not answering questions.

As I see it, you did eat some of the food. You did a dine-and-dash,
just not for everything you'd ordered.

You keep mentioning the "50% tip" you'd have left if you'd been
appeased. How in the world would the server and the managers know
that? Do you have a big sign on your head that says, "Huge tipper"?

Yes, coupons are designed to bring customers in. But coupons come
with rules attached. I'm sure your former customers were thrilled
that you let them get away with bringing in expired coupons.

I know about the sports teams. I really dislike Applebee's, but if my
kids' teammates really want to go there, I suck it up. I'd be willing
to bet that your kids' friends and their parents will talk you into
darkening the doorstep of CPK before Christmas.
I, too, find the mom-and-pop pizza joints to be much better than
chains(don't have CPK here).

Why didn't you go to a mom-and-pop in the first place?

Reply

I enjoy seeing customers delighted by DAVID T. Thu August 20, 2009 @ 2:23 PM

by Just Jeffrey Posted Wed August 19, 2009 @ 9:27 PM

...was this even a coupon?

Below, I posted that this was a promotion, where the contents of the
envelope could be a discount, money, a year's worth of pizza, etc.

To me, that sounds more like a contest than someone mailing out
coupons. In fact, if a purchase is required, this sounds like it could
fall under the rules of a sweepstakes.

This dawns on me because of the comment by the Director of Operations
that it would be illegal to accept.

I don't know California law on contest and sweepstakes, but I can see
how it might actually be tricky, from a legal perspective, to honor
the contest after it had officially ended.

As David has said, he handed the ENVELOPE to the server. At that
point, it wasn't a coupon. It was a chance at winning something. In
all likelihood, that something was a discount (aka "coupon"). But it
could also have been a trip or many thousands of dollars.

It being a contest, it makes sense to me that they'd need to be hard
on the deadline.

Now, from a "keep the customer happy" perspective, I guess the manager
could have said "the promotion has ended, but I'd be happy to take 25%
(or whatever) off your meal."

Of course, if I then opened the envelope and discovered that I'd won a
trip around the world, that 25% off a few pizzas wouldn't have
mattered much. :)

Reply

Wonderful point N/T by C D. Thu August 20, 2009 @ 11:10 AM


I did a little research by Just Jeffrey Thu August 20, 2009 @ 1:56 PM

Now Iím pissed. by DAVID T. Thu August 20, 2009 @ 2:30 PM


Ok by Wolf Thu August 20, 2009 @ 2:59 PM

The issue is not that I had a contest coupon by DAVID T. Thu August 20, 2009 @ 3:02 PM


I looked into by Wolf Thu August 20, 2009 @ 3:11 PM


No. by LadyMac Thu August 20, 2009 @ 3:56 PM


though legally they couldn't honor the "contest" entry by PepperElf Thu August 20, 2009 @ 4:14 PM


It wasn't just that it was expired... by Just Jeffrey Thu August 20, 2009 @ 5:04 PM


This is a perfect place... by Just Jeffrey Thu August 20, 2009 @ 5:10 PM


was he not given that? by PepperElf Thu August 20, 2009 @ 5:39 PM


The Operations Director could have said... by Just Jeffrey Thu August 20, 2009 @ 6:28 PM


The problem by Wolf Thu August 20, 2009 @ 6:56 PM


Yes, I do by Venice Thu August 20, 2009 @ 8:07 PM


Why should you get 50% off your meal? by RedheadwGlasses Sun August 23, 2009 @ 7:29 PM

Us too. by secret Thu August 27, 2009 @ 3:42 PM


by Just Jeffrey Posted Wed August 19, 2009 @ 4:18 PM

"...pizza franchise marketing budget averaged about $2000 per person
to gain one customer and an additional $1500 per person to convince
them to return..."

How much is the average bill at your place? If it cost $2000 to get a
customer once, and $1500 to get them twice (I assume, once you get a
customer twice, there is a negligible cost to get the customer to
return after that), that's $3500. Even if the average bill was $100,
that customer would need to come 35 times just for you to break even
on the marketing costs, never mind all the other costs.

How can a business survive when they need customers to return 35 times
just to break even on their marketing costs?

Surely, I'm misunderstanding.

Reply

CPK was willing to lose thousands in future business by DAVID T. Wed August 19, 2009 @ 4:38 PM


I'm sorry, but... by Just Jeffrey Wed August 19, 2009 @ 4:50 PM

I like treating customers with respect by DAVID T. Wed August 19, 2009 @ 4:58 PM


David, is there... by Just Jeffrey Wed August 19, 2009 @ 8:12 PM

Letís focus on the issue at hand by DAVID T. Wed August 19, 2009 @ 8:29 PM

The issue is California Pizza Kitchen. by DAVID T. Wed August 19, 2009 @ 8:11 PM


You mentioned your... by Just Jeffrey Wed August 19, 2009 @ 8:15 PM

Let's stick to the point by DAVID T. Wed August 19, 2009 @ 8:31 PM


Why did you raise the issue of your costs... by Just Jeffrey Wed August 19, 2009 @ 9:17 PM

I wanted to educate them. by DAVID T. Wed August 19, 2009 @ 9:24 PM


But then... by Just Jeffrey Wed August 19, 2009 @ 9:31 PM

Letís stick with the issue by DAVID T. Thu August 20, 2009 @ 2:32 PM


re-posting 'stick to the issue' doesn't really count when you use your own company as an example of how bad their service was. by PepperElf Thu August 20, 2009 @ 3:47 PM


If you don't want to talk about your own business... by Just Jeffrey Thu August 20, 2009 @ 5:35 PM

by RedheadwGlasses Posted Wed August 19, 2009 @ 2:01 PM

So if you had noticed that the card had expired, you would have eaten
elsewhere? How loyal is that? Do you have discount cards for other
pizza places?

Reply

This was my frequent place by DAVID T. Wed August 19, 2009 @ 2:31 PM


Do other restaurants you frequent accept expired coupons? by Venice Wed August 19, 2009 @ 6:49 PM

Yes by DAVID T. Wed August 19, 2009 @ 8:13 PM


Which restaurants accept expired coupons? n/t by Venice Wed August 19, 2009 @ 8:26 PM

Many, Just call around by DAVID T. Wed August 19, 2009 @ 8:32 PM


Which restaurants that you frequent accept expired coupons? by Venice Wed August 19, 2009 @ 8:36 PM

People keep asking by DAVID T. Wed August 19, 2009 @ 8:46 PM


I asked a different question by Venice Wed August 19, 2009 @ 8:53 PM

This is my challenge for you by DAVID T. Thu August 20, 2009 @ 2:40 PM


but it was established that there was no coupon, just a contest prize n/t by PepperElf Thu August 20, 2009 @ 4:25 PM


Nice try by Venice Thu August 20, 2009 @ 4:36 PM


and how many of those are actually SUCCESSFUL? by PepperElf Thu August 20, 2009 @ 5:45 PM


Yes by Venice Thu August 20, 2009 @ 6:40 PM


Found it by Venice Thu August 20, 2009 @ 7:15 PM


Restaurants Burned by Deep Discounts - ooo n/t by PepperElf Thu August 20, 2009 @ 7:25 PM

by LadyMac Posted Wed August 19, 2009 @ 11:30 AM

Question for David:

I think this was asked down below, but I didn't see your response to
it (sorry).

Was an expiration date written on the outside of the envelope?

Reply

I simply handed the envelope to the server. by DAVID T. Wed August 19, 2009 @ 1:01 PM

by Anonymous A. Posted Wed August 19, 2009 @ 6:46 AM

Well in this bad economy, if a company had to make a decision
between accepting an expired coupon or saving an employee's job, I
would hope they choose saving their employee's job.It would be sad to
see an employee not being able to feed their family because the
company lost profit by accepting too many expired coupons. If they do
it for one, they would have to do it for everyone. It is reality.
And sure, accepting the expired coupon would be good customer
service, but wouldn't they rather offer excellent customer service the
customer who's willing to pay full price?

Reply

Thatís outrageous by DAVID T. Wed August 19, 2009 @ 9:17 AM

Possibly... by jeishere Wed August 19, 2009 @ 2:16 PM

I would have congratulated you by DAVID T. Wed August 19, 2009 @ 2:34 PM

No by jeishere Fri August 21, 2009 @ 9:29 AM
by Dmv_Vixen Posted Tue August 18, 2009 @ 4:31 PM

If you own a pizza franchise why not just eat there? Then you can take
all the expired coupons you want!

You deserve nothing.

Reply


Actually I'd like to know what franchise it is now n/t by PepperElf Tue August 18, 2009 @ 4:52 PM

California Pizza Kitchen by DAVID T. Wed August 19, 2009 @ 10:44 AM


the place you owned was California Pizza Kitchen? n/t by PepperElf Wed August 19, 2009 @ 11:16 AM

Another Pizza Franchise by DAVID T. Wed August 19, 2009 @ 11:21 AM


that's what i was asking... which place you owned n/t by PepperElf Wed August 19, 2009 @ 11:23 AM

Confidential by DAVID T. Wed August 19, 2009 @ 1:04 PM


That's too bad... it would be nice to compare services perhaps n/t by PepperElf Wed August 19, 2009 @ 1:20 PM

Letís stick to the issue of bad customer service. by DAVID T. Wed August 19, 2009 @ 2:36 PM


As a business owner, would you... by Just Jeffrey Wed August 19, 2009 @ 4:28 PM

I guess losing 6 customers with a ďThank YouĒ card was not worth keeping by DAVID T. Wed August 19, 2009 @ 4:41 PM


That sounds like... by Just Jeffrey Wed August 19, 2009 @ 4:56 PM

Thank you by DAVID T. Wed August 19, 2009 @ 8:14 PM

Businesses make money when customers use coupons by DAVID T. Wed August 19, 2009 @ 9:36 AM

if that's your logic... by jeishere Wed August 19, 2009 @ 2:26 PM

CPK lost out big time by DAVID T. Wed August 19, 2009 @ 2:39 PM

I am wondering by Michelle O. Wed August 19, 2009 @ 7:27 PM

Not from this letter by DAVID T. Wed August 19, 2009 @ 8:33 PM

You seem to be under the assumption by jeishere Fri August 21, 2009 @ 9:41 AM

by mariam67 Posted Sun August 16, 2009 @ 8:22 PM

So tell me. Why are you so special that the rules don't apply to you?
Seriously. I'd like to know.

Reply

Shame on them. by DAVID T. Tue August 18, 2009 @ 2:58 PM

I doubt they threw away the food by Zan Wed August 19, 2009 @ 9:26 AM

Make the employees happy with a free meal than get 50% plus tip from me. by DAVID T. Wed August 19, 2009 @ 10:47 AM

$20 this time by Zan Wed August 19, 2009 @ 11:06 AM

Businesses make money off of coupons by DAVID T. Wed August 19, 2009 @ 11:19 AM


why wouldn't they have started making the food? by PepperElf Wed August 19, 2009 @ 11:26 AM

CPK started serving us. by DAVID T. Wed August 19, 2009 @ 1:06 PM


Exactly by Donno Wed August 19, 2009 @ 1:33 PM


that's kinda what i thought - if they had realized the coupon issue would cause a walk-out i doubt they'd have started with the pizza by PepperElf Wed August 19, 2009 @ 1:40 PM

We just dine elsewhere by DAVID T. Wed August 19, 2009 @ 2:41 PM


no i meant if CPK realized the coupon would cause such an issue i doubt they'd have started making the pizza n/t by PepperElf Wed August 19, 2009 @ 3:25 PM

You are probably right. by DAVID T. Wed August 19, 2009 @ 4:43 PM


they might not have realized right away. it sounds like the place was perhaps a bit busy? n/t by PepperElf Wed August 19, 2009 @ 5:14 PM

The server should have known by DAVID T. Wed August 19, 2009 @ 8:34 PM

It will always pay heartily in the long run by DAVID T. Wed August 19, 2009 @ 2:42 PM

You're correct by Zan Wed August 19, 2009 @ 11:44 AM

No business can afford to lose even 1 customer, by DAVID T. Wed August 19, 2009 @ 1:08 PM


that's not actually true. by PepperElf Wed August 19, 2009 @ 1:50 PM

There are better options elsewhere by DAVID T. Wed August 19, 2009 @ 2:46 PM


but by that reasoning no one would ever go out for pizza by PepperElf Wed August 19, 2009 @ 3:02 PM

I do not like frozen pizza by DAVID T. Wed August 19, 2009 @ 4:45 PM


that's why i'm also by PepperElf Wed August 19, 2009 @ 5:17 PM

Thanks for the recipe. by DAVID T. Wed August 19, 2009 @ 8:21 PM

In some cases, they certainly can by Zan Wed August 19, 2009 @ 2:57 PM


exactly. by PepperElf Wed August 19, 2009 @ 3:04 PM

Weíll see what happens to their stock price by DAVID T. Wed August 19, 2009 @ 4:51 PM


that's not actually scientific proof of anything by PepperElf Wed August 19, 2009 @ 7:18 PM

BJ's Pizza by DAVID T. Wed August 19, 2009 @ 8:23 PM


Um? by PepperElf Wed August 19, 2009 @ 9:08 PM

That is my prediction by DAVID T. Thu August 20, 2009 @ 2:42 PM


so? this is still just guess work that has nothing to do with the issue n/t by PepperElf Thu August 20, 2009 @ 3:48 PM

lol. I do the same thing, PepperElf! by Zan Thu August 20, 2009 @ 6:40 AM

Have fun at CPK by DAVID T. Thu August 20, 2009 @ 2:44 PM

Weíll see what happens to their stock price by DAVID T. Wed August 19, 2009 @ 4:50 PM


Stock charts by Just Jeffrey Wed August 19, 2009 @ 9:44 PM

Some people eat an awful lot of pizza. Others sell all of their stock in by Even Steven Thu August 20, 2009 @ 12:38 AM

That is my prediction by DAVID T. Thu August 20, 2009 @ 2:45 PM


Based on YOUR experience? by Just Jeffrey Fri August 21, 2009 @ 9:27 AM

Blah blah blah. by Jessica P. Thu November 12, 2009 @ 12:08 AM

by The Return of BellaSera Posted Sun August 16, 2009 @ 1:51 PM

I have a slightly different take on this letter.

First, if the card was expired, I think the restaurant shouldn't have
the made the OP wait while they told him that. Had they told him
upfront, perhaps the OP wouldn't have bothered to order his food.

Second, it doesn't sound like the OP escalated the situation; the
restaurant did. The OP didn't ask for the manager; the server did.
Also, the OP didn't ask for the regional manager; the manager offered
the RM as a possible source for an exception to be made.

I'm not saying the restaurant is in the wrong. The card was obviously
expired, and the restaurant had every right to decide whether to make
an exception. And if the expiration date was on the outside of the
envelope, I have to wonder why the OP, a seemingly intelligent
individual, missed that. (Or maybe he didn't.) I also don't think a
$75 gift card is warranted either simply because the restaurant
refused to take an expired card.

And I have to ask the OP: had the restaurant made an exception, would
you have bothered to write a letter of appreciation?

Reply

hmm... by Anonymous A. Sun August 16, 2009 @ 2:29 PM


Still... by The Return of BellaSera Sun August 16, 2009 @ 5:04 PM

Why make us wait about 15 minutes by DAVID T. Tue August 18, 2009 @ 3:11 PM

Absolutely correct by DAVID T. Tue August 18, 2009 @ 3:07 PM

" If CPK did not accept the coupon at the beginning of the order we would not have eaten there" by Even Steven Tue August 18, 2009 @ 10:35 PM

Thereís PLENTY of other places to eat by DAVID T. Wed August 19, 2009 @ 9:43 AM

I thought you liked CPK, why would have you gone somewhere else? by 311 girl Wed September 2, 2009 @ 4:49 PM

by Anonymous A. Posted Sat August 15, 2009 @ 6:23 AM

Are you serious?

1. You expected for them to honor the coupon because you are a loyal
customer. So are the rest of the 4 million of us. Why are you so
special?

2.Just because he denied you , you assumed he was automatically
arrogant and rude. The word "No" does not mean a person is rude. You
just didn't get what you want.

3. All California Pizza Kitchens are not known to take any shorter
than 10-15 minutes on an average order. You waited only 10 minutes,
why are you bothered?

4.You are angry the waitress didn't know about the expiration. Maybe
she didn't know it had expired, and did the right thing by having the
manager explain to you.

5. "Once again, he would rather waste all the food we ordered and have
us leave unhappy,"
Did you actually leave without paying for your food?

6. You are certainly not entitled to any kind of gift card.

7. The coupon expired. Instead of "not realizing" you jumped the gun
right away and asked for an exception. Did you already happen to know
that it was expired? I don't know.

8. You told them about your marketing budget; why would a major
establishment care to hear that?

Sorry, you aren't entitled to any freebie.

Reply

CPK acted Pointlessly by DAVID T. Tue August 18, 2009 @ 3:24 PM


Maybe by I'm back Sun February 21, 2010 @ 11:22 PM

by PepperElf Posted Fri August 14, 2009 @ 10:21 PM

i was out with my parents last week at their favorite restaurant and
... the bill might not come to 80 for 3 people but it's usually
close.


they wouldn't take the coupon because they don't take coupons on
weekends.

Mom: That's ok. =)

it was a place we really like and there'll be other chances to use the
coupon, or other coupons to use.

Reply

That not smart business by DAVID T. Tue August 18, 2009 @ 3:26 PM


what business if you don't mind me asking by PepperElf Tue August 18, 2009 @ 4:46 PM

Businesses make money when customers use coupons by DAVID T. Wed August 19, 2009 @ 9:44 AM


OH and I forgot to mention ... by PepperElf Wed August 19, 2009 @ 10:55 AM

I will not spend my money where I am not comfortable by DAVID T. Wed August 19, 2009 @ 11:28 AM


my reply was based on our own experience at that place by PepperElf Wed August 19, 2009 @ 11:39 AM

This isnít about you by DAVID T. Wed August 19, 2009 @ 1:12 PM


i merely posted a similar situation where a coupon was not able to be used by PepperElf Wed August 19, 2009 @ 1:23 PM

We dd not get the pizzas, only the salad and drinks by DAVID T. Wed August 19, 2009 @ 2:48 PM


oh if you want to go back to that topic then... by PepperElf Wed August 19, 2009 @ 3:27 PM

You will be rewarded by DAVID T. Wed August 19, 2009 @ 4:53 PM


but according to your own post the server did treat you well by PepperElf Wed August 19, 2009 @ 5:25 PM

The server should have known by DAVID T. Wed August 19, 2009 @ 8:25 PM

How is her response despondent? n/t by Michelle O. Wed August 19, 2009 @ 7:38 PM

Despondent defined by DAVID T. Wed August 19, 2009 @ 8:26 PM

I know what it means by Michelle O. Wed August 19, 2009 @ 8:46 PM


only thing i can think of is... by PepperElf Thu August 20, 2009 @ 1:59 PM

Some people just donít understand by DAVID T. Thu August 20, 2009 @ 2:51 PM

And we have a winner! by Samaliel Fri September 18, 2009 @ 10:00 AM

by Sheldonrs Posted Fri August 14, 2009 @ 6:06 PM

To put it simply:

Their restaurant; their rules. Don't like it? Don't eat there.


And I'll bet you didn't leave a tip for the server even though they
had nothing to do with the card or the outcome.

Reply

??? by PlanetFeedback's Mr. Helpful Fri August 14, 2009 @ 7:54 PM


because they still had drinks and ordered food by PepperElf Fri August 14, 2009 @ 10:15 PM

Pepper by PlanetFeedback's Mr. Helpful Fri August 14, 2009 @ 11:01 PM

" But to have us wait over 10 minutes, the chicken salad and drinks served". by Even Steven Sat August 15, 2009 @ 12:50 AM

Then BAM! Bad Service. by DAVID T. Tue August 18, 2009 @ 3:33 PM

They may not have eaten it by Zan Mon August 17, 2009 @ 8:32 AM

Then BAM! Bad Service. by DAVID T. Tue August 18, 2009 @ 3:35 PM


i'd still like to know the answer to that one actually n/t by PepperElf Tue August 18, 2009 @ 4:48 PM

What is the question? by DAVID T. Wed August 19, 2009 @ 11:33 AM


which pizza place you owned? n/t by PepperElf Wed August 19, 2009 @ 11:42 AM

Confidential by DAVID T. Wed August 19, 2009 @ 1:16 PM

No Food, No Pay, No Tip by DAVID T. Tue August 18, 2009 @ 3:31 PM


o my n/t by PepperElf Tue August 18, 2009 @ 4:48 PM

Make the employees happy with a free meal than get 50% plus tip from me by DAVID T. Wed August 19, 2009 @ 10:50 AM


!!! by Sheldonrs Sun August 16, 2009 @ 12:59 AM

No Food, No Pay, No Tip by DAVID T. Wed August 19, 2009 @ 10:51 AM

They Should Have Taken the Coupon by DAVID T. Tue August 18, 2009 @ 3:29 PM

"we will not eat there anymore until this is resolved". According to your letter by Even Steven Tue August 18, 2009 @ 10:31 PM

It sure will not be CPK! by DAVID T. Wed August 19, 2009 @ 9:48 AM

" Last week we visited the Hollywood and Highland Center CPK and had a wonderful experience, took many pictures, and laughed a lot." by Even Steven Thu August 20, 2009 @ 12:42 AM

Conincided with the proper timeline by DAVID T. Thu August 20, 2009 @ 2:55 PM


by batmoody Posted Fri August 14, 2009 @ 11:37 AM

"I exclaimed my astonishment at how far this has escalated in front of
the other diners over a promo card that just expired 2 days ago"

Uh...you escalated it.

I agree with everyone else.

Everyone wants to be treated the same until they want an exception.

Reply

War of Words by DAVID T. Tue August 18, 2009 @ 3:37 PM
by Richard S. Posted Fri August 14, 2009 @ 11:06 AM

Expiration dates are on offers for reasons. Promotions have specific
time periods they are offered. You should know this being in
marketing. The management at CPK acted properly. I feel you believe
you are entitled for companies to make exceptions for you.

If companies continue to make exceptions on marketing promotions or
returns, at what point do they draw the line? Companies have specific
guidelines and have had to take a harder stand with promotions and
returns because people have abused them.

You tried to use the coupon and they said no. It was you that got
embarrased and left. You are not entitled to any compensation.

Reply

Products are then sold at what the market will bare by DAVID T. Wed August 19, 2009 @ 9:54 AM

by K.B. Posted Thu August 13, 2009 @ 10:00 PM

This letter would be about 2 sentences long if not for all of the
descriptive words! It breaks down to you expecting an exception made
after something was expired. You were told no. You continued to ask
and escalate this situation, so I'm not sure why you were embarrassed
that he told you no. You're the one that brought the parade to your
table by continually asking. And if your thoughts of this company are
"shattered" after they followed their terms and conditions, perhaps
you're not as loyal of a customer as you say you are. Also- "sad
memories"? Wow... I don't believe you get told no much!

Reply

The regional manager came on with an arrogant attitude by DAVID T. Wed August 19, 2009 @ 9:57 AM

by calm Posted Thu August 13, 2009 @ 7:38 PM

The general manager told you they wouldn't honor the card because the
promotion had expired.

You asked him to honor it anyway.

He told you that they wouldn't honor the card.

You explained to him what the goal of marketing is.

He handed you off to the director of operations.

You asked the director of operations to honor the card.

He told you that they wouldn't honor the card.

You asked him to honor it anyway.

He told you that they wouldn't honor the card.

And you got upset about his attitude.

Given that they were not going to honor the card because the promotion
had ended, what behavior would have caused you to (a) accept that fact
(b) without feeling as if someone had been rude to you? They had
already told you three times that they were not going to accept it and
you didn't believe them; moreover you had already lectured the
general manager on the goal of marketing, which probably did not seem
respectful to him and which may have accidentally led them to believe
that you were not too much of a stickler for politeness.

If the only thing that they could have done to make you happy was to
honor the promotion despite the fact that it had ended, then your
complaint isn't really that they were rude, it's that they didn't give
you what you want (which you interpret as rude). And because the only
thing you describe that you think the manager and the director of
operations could have done to make you happy *other* than to make a
special exception to the terms of the promotion just for you was to
tell you they weren't going to honor it before they served you any
drinks, it is very hard to read this letter without wondering whether
the issue might be that they told you no in a particularly rude way
but that they told you no, period.

I might agree with you on the 10 minute thing if I thought you had
felt compelled to pay for the food and drinks that they had begun
preparing (and that they certainly couldn't serve to other customers)
before telling you about the problem with the promotion and if I
didn't suspect that the waitstaff had been told to let the manager
deal with this kind of problem because other customers had already
been rude to the servers. But as it is I don't think giving you a few
minutes to sit down and have a little something to drink is egregious
enough to warrant a $75 gift card.

Reply


very good reply, calm :) by PepperElf Fri August 14, 2009 @ 12:11 AM


Thank you n/t by calm Fri August 14, 2009 @ 12:33 PM

You were not there by DAVID T. Wed August 19, 2009 @ 10:06 AM

That is bad management from the general and regional managers by DAVID T. Wed August 19, 2009 @ 10:02 AM
by SusanB Posted Thu August 13, 2009 @ 3:07 PM

What was the value of the "Thank You" card? Was it sufficient to
justify walking out without paying for the food you ordered?


Reply


ooooh by PepperElf Thu August 13, 2009 @ 3:31 PM