| Top 25 Letters |
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| Top 75 Companies |
The selection and placement of profiles on this page were determined automatically by a computer program.
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- Citibank N A
- Verizon Wireless (Cell Phones)
- Sprint Wireless
- Bank of America
- Walmart
- Cingular Wireless (now ATT Mobility)
- McDonald's
- Sears, Roebuck & Co.
- Dell Computer Corporation
- Best Buy
- Capital One Financial
- T-Mobile USA, Inc.
- Home Depot, Inc.
- Comcast Corporation
- Target
- American Express Credit Cards
- Chase Bank
- Tracfone Wireless, Inc
- PlanetFeedback
- Wal-Mart
- Burger King
- Circuit City
- Wendy's International, Inc.
- DirecTV, Inc.
- Dish Network (Echo Star)
- Apple Computer Inc
- Washington Mutual
- Verizon Local Telephone (and FIOS)
- Target Corporation
- Pizza Hut, Inc.
- Delta Air Lines
- Starbucks
- Walgreen's
- HSBC Bank USA
- United Airlines
- Applebee's International, Inc.
- American Airlines, Inc.
- Juniper Bank
- Verizon Internetworking (DSL)
- US Airways
- Taco Bell
- Amazon.com, Inc.
- Kentucky Fried Chicken
- Nextel Communications
- Subway (Sandwich Shops)
- Olive Garden
- Office Depot, Inc.
- Lowe's
- United Parcel Service
- Nordstrom, Inc. - Department Stores
- CVS
- Wells Fargo
- Kmart
- Time Warner Cable
- Blockbuster, Inc.
- Red Lobster
- Toys R Us
- Ford Motor Company
- Microsoft Corporation
- Discover Card
- Charter Communications
- EBay
- Pepsi-Cola
- Macys.com
- Hewlett-Packard Company
- JCPenney Company, Inc.
- Sears.com
- MBNA
- Vonage
- Chili's
- BellSouth Telecommunications
- Outback Steakhouse
- Victoria's Secret
- Nabisco, Inc.
- Maytag Corporation
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PlanetFeedback Assessment
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Here is a review of this company provided by PlanetFeedback.
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Capital One isn't #1, but it's pretty darn close. One of the top credit card issuers in the US, the company offers Visa and MasterCard plastic with a variety of annual percentage rates, credit limits, finance charges, and fees. Products range from platinum and gold cards for preferred customers to secured and unsecured cards for customers with poor or limited credit histories. The company, which boasts nearly 50 million customer accounts, also provides mortgage services, auto financing, credit insurance, and other consumer lending products. Immersing itself in the banking business, Capital One bought regional bank holding company North Fork Bancorporation in 2006. |
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Sub Sectors
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Here is a list of popular letter topics for this company.
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» Billing/Payment:
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38.81%
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» Email Customer Service:
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4.56%
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» Finance Charges:
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4.14%
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» Information Availability:
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1.24%
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» Other:
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29.56%
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» Overall Experience:
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12.85%
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» Phone Customer Service:
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3.45%
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» Price/Value:
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0.41%
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» Privacy:
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1.1%
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» Rates:
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2.21%
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» Sales Promotions/Coupons:
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0.55%
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» Staff Attitude/Knowledge:
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1.1%
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Last 5 Letters
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Here is a list of last 5 letters for this company.
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Capital One made my day |
by John S. of Trumbull, Connecticut written to Capital One Financial Posted Sat August 28, 2010 5:47 pm
2 replies, Last Updated: Sat August 28, 2010 6:20 pm |
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I had an issue today with Capital One Direct Banking.
I had scheduled an online transfer from my Capital One account to another bank last weekend. This type of transaction normally takes 3 days, which is typical of online banks. I've done this many times at the Capital One web site.
Usually I get an email a few hours after I complete the transaction and then in 3 business days, another...
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Refund check for ONE CENT! |
by gina cleo b. of marina del rey, California written to Capital One Financial Posted Fri July 23, 2010 11:29 am
8 replies, Last Updated: Sun July 25, 2010 12:36 pm |
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I had a credit balance on my account so your company sent me a check for the amount of the credit after it stood idle for 2 months.
The amount of the check was $0.01 Yes, that is correct, your company spent $0.44 in postage plus labor and materials to refund me ONE CENT!
While I am unemployed and welcome all income, this was beyond stupid and perhaps you could use someone such as me who...
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Acct # |
by D R. of BRIDGETON, New Jersey written to Capital One Financial Posted Wed June 30, 2010 12:00 pm
4 replies, Last Updated: Mon July 12, 2010 4:00 am |
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Would you had read my initial BBB complaint you would have had understood payment. Furthermore your attachments did not come through the BBB, so you should e-mail them directly to my spouse's e-mail address of XXXXXXXXX@gmail.com. This account was opened by , my mother's brother who had been living with us. I am not sure what payments you have on file but he had also opened two checking accounts...
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Capital One does not protect its card holders |
by Mary O. of Richmond, Texas written to Capital One Financial Posted Fri May 14, 2010 4:25 pm
5 replies, Last Updated: Thu May 20, 2010 3:45 pm |
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On January 29th, 2010 I found out that there was a fraudlent charge on my Capital One credit card. I called the dispute number, in which they told me they would work on the issue. The charge was credited and Capital One was to investigate. In Feb, Capital One recharged the amount. I then called, again, at which point I have been on the phone for a few hours with the calls placed. They told...
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Goodwill Adjustment. |
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by John C. of Beaverton, Oregon written to Capital One Financial Posted Mon March 29, 2010 12:26 am |
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To Whom it may concern,
I’m writing to you seeking your help. I’m in the process of trying to purchase my first home. It’s a personal dream I’ve had for quite some time. After pulling my credit report the loan officer noticed that there was a missed payments to this account back in June of 2009.
This late payment is now preventing me from realizing my dream of home ownership. I fully...
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SHARED LETTERS 
