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Top 25 Letters
The selection and placement of letters on this page were determined automatically by a computer program.

  1. Goodwill Adjustment
  2. We all deserve a second chance...
  3. Capital One Broke Verbal Contract
  4. Capital One Suspended My Account Without Warning
  5. Capital One Should Reverse all Charges
  6. Account
  7. You're Not in My Wallet, Capital One
  8. Error in credit reporting
  9. Capital One Redated My Accounts
  10. Concern with Capital One Accounts
  11. interest rates
  12. Capital One's no longer in my wallet
  13. Refusing to honor details given via phone RE balance trasfer solicitation
  14. Please Work with Me, Capital One
  15. Capital One Sent Me a Bill but No Credit Card!
  16. A neglected customer... What's in my wallet?
  17. Rude Call Center Employee
  18. Goodwill Request
  19. Left Out in the Cold by Capital One
  20. Penalized for Capital One's Mistake
  21. Capital One's Unwarranted Finance Charges
  22. Horrible Treatment By Capital One Fraud Investigator
  23. Purchase Guard
  24. Regarding CapitalOne Account
  25. Capital One charged off credit card


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Capital One Financial
www.capitalone.com

1680 Capital One Dr.
McLean, Virginia
22102

800-955-7070
Contact Form
Wikipedia


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PlanetFeedback Assessment
Here is a review of this company provided by PlanetFeedback.
Capital One isn't #1, but it's pretty darn close. One of the top credit card issuers in the US, the company offers Visa and MasterCard plastic with a variety of annual percentage rates, credit limits, finance charges, and fees. Products range from platinum and gold cards for preferred customers to secured and unsecured cards for customers with poor or limited credit histories. The company, which boasts nearly 50 million customer accounts, also provides mortgage services, auto financing, credit insurance, and other consumer lending products. Immersing itself in the banking business, Capital One bought regional bank holding company North Fork Bancorporation in 2006.


Sub Sectors
Here is a list of popular letter topics for this company.
» Billing/Payment: 38.18%
» Email Customer Service: 4.55%
» Finance Charges: 4.41%
» Information Availability: 0.88%
» Other: 29.66%
» Overall Experience: 13.36%
» Phone Customer Service: 3.38%
» Price/Value: 0.44%
» Privacy: 1.17%
» Rates: 2.35%
» Sales Promotions/Coupons: 0.59%
» Staff Attitude/Knowledge: 1.03%


Last 5 Letters
Here is a list of last 5 letters for this company.
Goodwill Adjustment
by Justin B. of Louisville, Kentucky written to Capital One Financial Posted Tue March 2, 2010 9:32 am
11 replies, Last Updated: Fri March 5, 2010 1:56 pm

I am writing to see whether Capital One would consider making a goodwill adjustment to the credit reporting bureaus on my closed account. I am asking if Capital One would remove the adverse late payments and settlement reporting from this account in reporting to the credit bureaus. I do understand this is a rather unusual request--particularly as my account fell behind upwards of 120 days. I am...

Read More
Collections Policy Not Serving Company or Investors
by Charles D. of Jersey City, New Jersey written to Capital One Financial Posted Mon March 1, 2010 5:03 pm
3 replies, Last Updated: Mon March 1, 2010 9:44 pm

Your collection policy doesn't seem to be in the best interest of your investors. It seems to be designed to put you at the end of the line of creditors, instead of an effort get in front of them.

Specifically, other CC companies will allow customers to set up auto-pay. You don't. So other companies get their payments scheduled and beat you to the money. By the time you guys call, there's no...

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Capitol One Fails to honor Soldier Sailor Relief Act!
by Leonard B. of Taylors, South Carolina written to Capital One Financial Posted Wed February 24, 2010 9:33 pm
2 replies, Last Updated: Thu February 25, 2010 9:58 am

I was deployed by the US Army Reserve for over 15 Months to Iraq and extended. I have a car loan with Capitol One. I faxed the letter asking for a reduction under the SCRA to customer service and NEVER Recieved the reduction. I kept being passed back from customer service to another. I faxed to them with confirmations a total of five times. No action.

They play games with the customers...

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PLEASE HELP: Credit Listing Removal
by Ahmed H. of Naperville, Illinois written to Capital One Financial Posted Mon February 15, 2010 12:00 pm
3 replies, Last Updated: Tue February 16, 2010 12:19 pm

Capital One,

I am writing to see whether Capital One would consider a goodwill deletion and delete the charged off account from my credit bureau reports for the credit card number

I had my Capital One since about 2004. I paid my own way through college at Northern Illinois University majoring in Electrical Engineering. I had to stop working due to the school course load, and start taking...

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Incessant calling
by Arsen D. of Bellingham, Washington written to Capital One Financial Posted Sun February 14, 2010 12:28 am
3 replies, Last Updated: Mon February 15, 2010 9:40 am

My roommate and I both have cards with your company. Your representatives call every day, sometimes twice and three times a day, to ask her if she wants to make a payment. She was late on one payment, and has been on time every month since then.

Additionally, your company has been given her cell phone number. Representatives always call our house number. When I tell them she isn't home,...

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