Capital One Sent Me a Bill but No Credit Card!

Posted Tue September 11, 2007 12:00 pm, by Candace D. written to Capital One Financial

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My name is Candace and I applied for a credit card with Capital One and had gotten approved; however, I never recieved a card. I called in and asked if the card could be resent and my case was "instantly" handled by an acct. specialist. I never spoke to him. Every time you call it automatically goes to voice mail, not to mention he never even returned my phone calls. They gave me a number to fax my information to...the fax number didn't work. I called yet again for like the 37th time and yet got no valuable information. I called again and spoke with an "manager" who via emailed and gave me a different fax number (804) 290-3500 it didnt work either. I even tried to fax the information from Office Depot. Still didn't work. Not to mention Capital One has some of the most ignorant workers I have ever talked to. One lady barely knew English, another woman kept insisting to me that my social was 12 digits long, and another woman didn't know what a fax was...I spelled it out for the woman and she replied..."sorry m'am I am going to have to transfer you to another represenitive, I do not understand." After all of that I get a statement in the mail saying I owe Capital One $50....how? I never made a purchase? I never even had a card to have had made a purchase!!!! If nothing else have some customer that represents the company and knows the information. No one knew anything.

It has a been a month and a half and I still don't have a card, not to mention Capital One is already messing up my credit saying that I am payments behind and that I owe money for a card that was never used or recieved. With that said I no longer want to do service with Capital One and would just really appreciate it if you would close my account and remove fees, charges, and false information.

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Re: Capital One Sent Me a Bill but No Credit Card! by RowdyRetailer Posted Fri September 14, 2007 @ 9:50 AM You dont need credit cards anyway. I learned the hard way after getting myself into debt buying a bunch of junk. I never remember needing to use my credit card for an "emergency" I go strictly cash or check card with a visa logo. I will probably get flamed for this comment. I dont like credit card companies. As Dave Ramsey says, "If you play with snakes, you are going to get bit" Let the flames begin Reply No flames by ♥Venice♥ Sat September 15, 2007 @ 3:29 AM Re: Capital One Sent Me a Bill but No Credit Card! by ColoradoCOP Posted Thu September 13, 2007 @ 12:23 PM Send them a check, with invisible ink on it!! Reply Re: Capital One Sent Me a Bill but No Credit Card! by RedheadWGlasses Posted Wed September 12, 2007 @ 8:46 AM I believe you need to contact C1's fraud department. It sounds as if someone else got a hold of your new credit card. Several years ago, there was a case here in the Twin Cities where airport or U.S. mail employees could determine by the weight of a bag of mail whether it was loaded with credit cards being mailed to recipients. Those bags of mail got stolen -- it was a huge deal here. Anything can happen! So contact C1's fraud department. Reply Good Point Red... by Chris M Thu September 13, 2007 @ 5:15 PM Re: Capital One Sent Me a Bill but No Credit Card! by Fred Flintstone Posted Tue September 11, 2007 @ 7:17 PM I believe the term is called OUTSOURCING; your calls are answered by a bunch of foreign call center employees who don't always have a complete grasp of the English language. You are better off without a credit card anyways, just get the VISA card that is attached to your bank account and never buy anything you can't pay for right away. Credit has a way of taking over your life. Reply Fred by Chris M Tue September 11, 2007 @ 7:33 PM Responsible credit is a perfectly good thing to establish. by Bill R Tue September 11, 2007 @ 10:07 PM Not to mention by petgiraffe Thu September 13, 2007 @ 7:19 PM Hmmmm by RowdyRetailer Fri September 14, 2007 @ 9:46 AM You can get a mortgage by petgiraffe Fri September 14, 2007 @ 11:44 AM