Customer Service Rep did not processed my payment correctly

Posted Mon June 25, 2012 7:06 pm, by Delores R. written to Capital One Financial

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I called to make a payment for $160 on my credit card account. The customer service representative asked if I would like to use the bank account on file ending in 3884 and I responded with no. It took 5 minutes for me to give her the new account information. Thereafter I was told a payment was processed and was issued a new account number. Many weeks later after reviewing my mail I found a letter from capital one stating my payment was returned. After reviewing the account number I realized that the representative processed the payment for the wrong account number even after I had taken the time to given them the new account information. I proceeded to go into my local branch to make a payment on the account via cash to ensure that payment was made. Well a few days later I get a alert regarding my credit report that negative information was reported regarding this transaction.

I would like all negative information regarding this transaction be removed from the 3 credit reporting agencies as this hiccup was not my fault because of non payment but because the customer service representative for capital one choose to use the wrong account when processing my payment.

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Re: Customer Service Rep did not processed my payment correctly by petgiraffe Posted Thu June 28, 2012 @ 3:40 PM Didn't you notice that the payment was not deducted from your bank account? Reply