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Goodwill Adjustment

Posted Tue March 2, 2010 9:32 am, by Justin B. written to Capital One Financial

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I am writing to see whether Capital One would consider making a goodwill adjustment to the credit reporting bureaus on my closed account. I am asking if Capital One would remove the adverse late payments and settlement reporting from this account in reporting to the credit bureaus. I do understand this is a rather unusual request--particularly as my account fell behind upwards of 120 days. I am making this request as even after making my payment 4 months ago it is still not being correctly reported to the credit bureaus. I have contacted NCO and their sister company ALW Sourcing 7 times and have been promised numerous times that a letter would be sent to myself and the credit bureaus showing that there is $0 balance due on the account but at the time of this writing I have not received a letter and the bureau reports are still inaccurate. Capital One on the other hand, provided written information on the account in a prompt manner and was extremely helpful even after falling behind.

When the account was current, I contacted Capital One a few times with questions and concerns and I was always treated professionally and with respect.

If what I ask is too much, then any goodwill adjustment to the reporting bureaus would be most appreciated. Regardless of your decision, please know that I thank you for helping me at a time when it was needed, and I hope to do business with Capital One again one day.


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by TheGooch Posted Wed August 10, 2011 @ 7:37 PM

I hope this works out. Requests like this are fine if you can prove
you were financially responsible for a lengthy period of time after
falling behind. The sad part is your account is closed so you will
hard pressed to prove this to them.

Usually a goodwill is with a company that you are currently in good
standing with , and the lates are an isolated incident in an otherwise
stellar relationship.

If you owe them funds, you can negotiate a pay for delete or pay a
reasonable settlement amount and move on. The best thing to do is to
learn to manage your finances better to avoid getting in this type of
situation again.

by Chris J. Posted Thu August 12, 2010 @ 6:16 PM

Well I, for one, wish you good luck. No one here knows the
circumstances which caused you to fall behind on your account. My
husband is active duty military and was stationed over in Bahrain for
2 years. During that time, my 9 year old autistic son started having
multiple seizures and was in and out of the hospital for the better
part of a year. He almost died because the doctor gave him too much
propofol, and they had to "blue bag" him. Honestly, my bills were the
very last thing on my mind and we fell behind on a card by 2 months. I
am about to send out a goodwill letter to that card (a military credit
card) and ask that they consider removing the lates from my husband's
report. Now, you all can say it's charity, welfare, blah blah
blah,whatever - there are people out there that have extenuating
circumstances and could use a little help. Hopefully the Star Card
customer service reps aren't as cold hearted as you people are. (I'm
not checking back on your replies, so I don't care how you respond.)

by cissy Posted Fri March 5, 2010 @ 1:56 PM

A lesson learned and any consideration to your plight makes my rating
a tad less valuable. Someone has to pay and it will not be me.Own it;
deal with it.


by fishbjc Posted Thu March 4, 2010 @ 1:46 PM

Goodwill Adjustments happen all the time. OP, I wish you would have
made arrangements with Cap One before going delinquent.

Good Luck!


Re: by Arch3r Fri March 5, 2010 @ 9:40 AM

by dulynoted (aka duttycalls) Posted Wed March 3, 2010 @ 7:20 PM

Gee let everyone out there with bad credit know if they did this for
you. I am sure thousands of othes would love to have this done for


by MA Cunningham Posted Wed March 3, 2010 @ 9:23 AM

it's misrepresentation. You can't "cherry-pick" your credit report.
Removing all the bad entries (120 days?????) is giving them a false
view of how you handle your credit and that's dishonest.

Banks and lenders don't want you to be "extremely helpful even after
falling behind," they want you to pay your bills on time. You have
something to prove here and "whiting out" all the bad parts isn't
going to accomplish that.

Look, I know it sucks right now and everyone makes mistakes with their
credit, but when you screw up, you have to take the lumps and wait it
out until things come back under control.


by RedheadwGlasses Posted Tue March 2, 2010 @ 12:33 PM

Seriously. I mean, what's the POINT of having credit reports if
people like you can get multiple instances of past bad behavior
removed? There ISN'T a point if that can happen.

So please, Capital One, please ignore all requests such as this from
people who took on more unnecessary/consumer debt than they could

Otherwise, they won't learn a single lesson. ("Oh, it's okay, I'll
just get another goodwill adjustment.")


by RedheadwGlasses Posted Tue March 2, 2010 @ 12:32 PM

I hope they don't do a darn thing to help you.


You Sir are a Bastard by NateSully Mon March 4, 2013 @ 3:26 PM

by Donno Posted Tue March 2, 2010 @ 9:47 AM

A second goodwill request. That's a fair amount of goodwill.

You fell behind 4 months. I believe your report should reflect that
to potential creditors for the appropriate amount of time.

There should be a way of comparing good credit risks to less good
ones. While not perfect, that is one of the objectives of the credit
reporting system.


Re: by jbeas Tue March 2, 2010 @ 10:33 AM

Excuses mean nothing by Meb Tue March 2, 2010 @ 12:52 PM

Priorities by Donno Tue March 2, 2010 @ 7:54 PM

That's quite enough, Folks... by Neyland Thu March 18, 2010 @ 10:17 AM

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