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Website not real time and it hurts my wallet
Posted Thu January 26, 2012 5:54 pm, by giulio f. written to Capital One Financial
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my complaint is this. I have been a customer for over 10 years, and always have had problems with their website not updating my account balance. with that problem they slam me with a $35 charge every-time my funds are low. So with the past experience that i have had, i always log on to their website to make sure i have enough to spend what i am about to. this past weekend they charged me $490 in over draft fees. I AM SO PISSED. Their website clearly said I had an available balance so I proceeded to spend. The plain simple fact is their website is not real time and its coming out of my pocket.
I would like my $490 in charges back ASAP.. I will make it my business to find all my friends and family that have accounts their to cancel their accounts and move over to another bank.
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Maybe you should learn to keep track of your bank account. You know, like we did before the internet. For, well, how long have we had banking? 500-600 years? The Medici family in Italy.
And please, don't be THAT GUY who thinks he can make other people close their own accounts, especially when your problems are your own doing. They will laugh at you.
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by Lisa H. Posted Fri January 27, 2012 @ 9:45 AM
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You will have the same issue with pretty much any bank you go to. (as will your friends and family).
As was pointed out, they can only show what they know about. Anything outstanding, checks that haven't reached them for example, won't be there. So, you need to find a better way to track your money. That's the lesson from your past experiences, and since you have had them I'm pretty sure the bank won't be refunding any money.
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