Rude Call Center Employee

I know how annoying this can be. I used to get these type of calls
awhile back, but I would hang up after the second hello. What you
don't understand is, just because you picked up the phone on your end
does't mean that the rep has gotten the call on hers.

You yelled in the reciever and slammed the phone down sounds to me
like you need to take telephone manners 101 yourself. Atleast you did
not blow a whistle in the reciever.

You bellowed in that girl's ear, what did you expect her to say? 'Oh
thank you, sir, for rupturing my eardrum?'

I used to work a call center and it was a constant struggle with the
volume on the phone. One call would be very quiet, the next would be
loud, one call would have background noise or a poor connection, etc
etc. Even if the volume was set a moderate level, having someone
suddenly yell would have startled her. I'm impressed all she did was
snap 'okay!'

After saying hello twice, you could have just hung up the phone and
saved you both a great deal of annoyance.

I'd just like to say - Capital One does indeed call if you're behind
on one payment! My husband had a Capital One card; he ended up in
jail for non-payment of child support (because they didn't properly
credit a $500 he had sent in), and it took us about 5 weeks to get it
all straightened out and cleared off his record. In the meantime,
with all that that was going on, he missed a payment, and Capital One
called me CONSTANTLY, even with me explaining the situation and the
fact that my husband had no income until everything was fixed with the
courts.

Here's an even better one: besides having to say "hello" several
times when Cap One called, one time I actually got a recorded message
that said "Our offices are currently closed, and there are no
representatives available to take your call right now; please call
back during normal business hours". Why did they even waste the time
on a phone call for that? I called the main customer service # when
that happened, and was told a "different department" was handling the
account, and I would indeed have to call during normal business hours.
Frustrating!

Easy solution: my husband paid off the card and we closed the
account, now it's really a "no hassle" like their ads say! :)

would you rather have her say "dont yell at me asshole!!"??? "well
okay!" is VERY nice i think...

How dare the customer service rep snap at you for yelling into the
phone! And your slamming the phone down on her isn't being rude?

Fortunately - - or unfortunately, I have a bit of experience in this
area as I used to design these systems and do the "press one for this,
two for that" recordings. These systems are called autodialers and
they are programmed to automatically dial customers who are behind on
payments or people they want to try and sell things to. So the system
automatically dials your number and waits to verify that someone has
answered before the representative comes on the line because typically
they want to talk to you "live" and not leave a message on an
answering machine. So, it's not a matter that the person who is
calling you purposely doesn't come on the line when you first answer -
- it's just the way the system is designed to maximize the number of
calls an employee can place in a given period of time.

I find this method of contact as annoying as everyone else, but I make
an effort to understand why it is so and not take out my anger on the
caller who is simply doing what he or she was told and is trying to
make a living. It's not the end of the world and I think a little
tolerance is in order.

First off, I agree with the previous posters that you only get one,
maybe two hellos from me before I hang up. There are two sides to
your story of the "rude call center employee." It may be that the
woman on the phone sounded rude to you, but you have to realize that
if she had heard you say hello the first couple of times, she would
have answered then. She didn't just sit there and wait for you to
yell at her so she could be rude. All she heard was you bellowing at
her, and I think her response is pretty mild considering things from
her perspective. You are right that it would be nice if these
computer dialed systems could actually pick up on the fact that
someone has answered before we have already hung up, but I can't help
but feel your reaction is a little bit childish.

dragonflygrrlpfb@hotmail.com

I wasn't aware that credit card companies call their customers for
being behind on one payment.

I refuse to deal auto-dialing computers. If I say hello twice and
hear nothing back, click. Done.