Visit

Posted Sun April 15, 2012 2:08 pm, by Usif A. written to Carlos O Kellys

Write a Letter to this Company

I took my family to Carlos o Kelly's for dinner last saturday night. We usually go to your restaurant twice a month without incident but this time the service was horrible. The service was slow and when the food arrived it wasn't hot, my tacos were cold and my children's meals were as well. Not once did the waitress ask if we needed a drink refill. When we were done our waitress was no where to be found to get our check. This visit has left a very sour taste in my mouth and I don't know if I will visit again.

I would like you to talk to your mgmt and staff, I know it was a busy night but I don't think that is an adequate excuse for poor service and staffing. I feel I wasted $50.

Log In/Create an account | 3 comments

del.icio.us      Digg this

PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

Re: Visit by RedheadwGlasses Posted Mon April 16, 2012 @ 12:39 PM Normally, a *regular* customer has had some contact with the manager and would feel comfortable pointing out less-than-acceptable food and/or service. WHy did you not do that? Plus, ONE BAD NIGHT after twice-monthly visits for some time and you'll never go again? Really? Reply Help a brother out by Usif A. Mon April 30, 2012 @ 8:42 PM sour taste by Bill R. Posted Sun April 15, 2012 @ 3:44 PM Usif A, This is excellent feedback the details of which you can share with whomever contacts you from their home office. I have to wonder if speaking with the manager might have gotten you satisfaction plus a little more. In the event you do not get what you feel is a timely response from your PFB.com letter you might then post a copy of this letter on C. o K's site: http://www.carlosokellys.com/contact.html Good luck and do stop back and let us know the outcome. BillR. Reply