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 Your Employees Could Have Handled That Situation Mush Better
Posted Mon July 16, 2012 6:45 pm, by Phyllis D. written to Carmd.com Corp.
On Sunday, 7/8/2012 I ordered one item, and begfore I realized it I ordered two CarMds'. So when I talked to my husband. He told me that you don't know if it works, and he told me to cancel one. So I tried to do just that.Your representative told me that I could cancel the one for $57.00. She told me that it was on its' way.I told her that is imposible especially if it isn't in your system, because I called when you opened, and the male representative told me it wasn't in your systems.Your company makes it very hard to satisfy the customers, and people will talk to others of not to do business with your company. The supervisor that I talked to told me that when I return the reduced item she will credited the whole amount to my credit card, plus the $14.96 shipping, and I have a speaker phone, which I have a couple of witnesses.
I want you to send $57.00, plus $14.95 credit to my credit card. If you don't I will send complaints to every state you do business in, and I will also contact the F.T.C. So within one billing cycle if I don't see any credits. My credit card company will tell you to return all money back to my credit card, or else they will sue your company. It would cost your company thousands' of dollars.
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by Jared C. Posted Wed July 18, 2012 @ 9:22 AM
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What is a "carmd"?
Also, I really had a hard time understanding your letter.
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by PepperElf Posted Wed July 18, 2012 @ 8:00 AM
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According to you the FTC and your bank will beat them up in court if
they don't refund you.
First off the FTC doesn't punish companies just on a customer's
say-so. They ONLY act on actual laws, not what customers feel should
happen. And there's no law that says they HAVE to let you return the
item... and that's the other point, you haven't returned it yet. So
threatening them with action from the FTC is as powerful as
threatening them with a broken shoe.
Second, your credit card company will NOT take action when it's clear
you specifically ordered the item from this company. They will close
the dispute because they can't legally ask for money back when the
customer hasn't returned the item yet. So again, this is another
broken shoe threat.
So in effect you will cost them nothing. They won't lose thousands of
dollars just because a customer was told that the item had already
been processed and that she will have to wait to receive it in order
to return it.
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by Wendy C. Posted Wed July 18, 2012 @ 2:41 AM
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Scratching my head here.
They haven't done anything wrong yet. Why don't you wait until they do
something wrong before you complain?
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So you accidentally ordered two items and are now upset that they
charged you for both and won't refund your money until after you
return the extra item?
So...just return the item when you get it and get your refund.
I don't exactly see what they did wrong, they can't refund your money
until they get their product back, there really isn't any other way
for them to handle this.
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Yeah.
Over roughly $75.
Good luck with that.
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by spunkyboy08 Posted Tue July 17, 2012 @ 9:06 AM
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Most companies have a disclaimer telling the caller that the phone
call may be recorded for customer training & quality assurance
purposes.
If this company does that, & if this phone call was recorded, then the
company has proof of what the supervisor told you.
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by spunkyboy08 Posted Tue July 17, 2012 @ 8:42 AM
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So you have witnesses who heard the supervisor tell you that you would
get a refund after the item is returned.
Would your witnesses tell the supervisor she needs to do the exact
same thing that you want done? That is refund you the money without
returning the item?
Would your witnesses agree to this?
I wonder what the FTC would tell you regarding getting your refund
considering that the supervisor told you that you would receive a
refund after returning the item.
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