Phone, internet and moile servce

Posted Mon July 9, 2012 3:38 pm, by Kimberleigh B. written to cbeyond

My Overall Experiance with cbeyond has been very frustrating, disappointed, and costly.

My Customer service rep Eliabeth Chas has not been there for me since the start of my contract. I never recieve a welcome visit from her or anyone from cbeyond. I have has quite of few outages were I could not use my internet of phone service at my place of business. My second bill wes over $1000 which it should have been about $600. My cell phones are not working properly, getting dropped calls on every phone call. I recenly just cancel my mobile service with cbeyond and went back to my previous carrior. I was just so imbarrasing taking to customer and having to keep calling them back because of the drop calls. I also never receive my $300 for my referal

At this point I am condiring and ready to switch my phone and internet service back as well.

I will never refer this company to any of my collegues, which I have a lot due to the business I am in which is an insurance agent.

I will like to hear from cbeyond management with sometype of resolution and credit towards my account. I am operating on very unreliable services. I would also like to receive my $300 for my referal. I would like to be offered to void my contract with cbeyond with no penalty and go back to comcast. I had no problems with oomcast what so ever.

Thank you for your imediate attention to this matter.

Kimberleigh Bailey

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Re: Phone, internet and moile servce by Tara A. Posted Tue July 10, 2012 @ 12:39 PM Hi Kimberleigh, I am sorry to hear about your experience with our company. If you don't mind, please send me a direct email at tara.adams@cbeyond.net so that I can work on getting you the help you need. We value our customers and I hate to hear about the awful experience you're having. Best, Tara Reply Phone, Internet and mobile service by Bill R. Posted Mon July 9, 2012 @ 5:17 PM Kimberleigh Bailey, From what I read on this site ComCast does not fair well in customer satisfaction so I suggest you test the waters before you jump in. "I never recieve(d) a welcome visit from her or anyone from cbeyond"....do I read this that you had an expectation that a company rep would actaully visit you and welcome you to the team? First I've heard of that. I'd settle for less dropped calls if it were me. Good luck. BillR. Reply