I recently relocated to Farmington, MO and had a cable and internet installation scheduled for 2/23/10. The cable television installation went through without incident, but when the installation technician attempted to install the router he brought for the internet service he was unable to do so (unfortunately I did not get his name, but I'm sure you can look this information up).

The...

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Hello, during my time as a Charter customer I was conscientious and always paid my bills in a timely fashion. You provided your service as promised and I paid my bills as promised. At the end of August, I ended that service because I moved out of your service area to New York.

After closing my account I received a prepaid FedEx box in the mail from...

Back at the end of October 2009, Charter Communications began converging accounts to make bill paying easier for their customers. Well, not for me obviously. While in the process of converging accounts, Charter gave my account a new account number. However, the did not post my payment of $220 to my new account number, only to the old one. So in Charter's perspective, I was behind on my bill by...

I received an offer in the mail that said "We want to reward your customer loyalty by offering you 6 months of Showtime, free of charge" I call the company to take advantage of this offer, I am told since I already have Showtime I cannot get this for free, but they will give me STARZ and Encore for free for 6 months.

At which point I asked the customer service rep to please e-mail...

Sales misrepresentation. In July of '09 I was quoted a price of $104.95 + tax monthly for my telephone service (unlimited long distance), my digital cable, including my DVR, and 5mg internet service. Garanteed for 1 year. Technicians were dispatched twice for many hours of attempted internet installation. They suggested my wife purchase a DVD drive and a network card. I returned those items and...