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Top 25 Letters
The selection and placement of letters on this page were determined automatically by a computer program.

  1. Absurd customer service quality. Get new people!
  2. Thieves!!!!!
  3. Charter put my family in danger!
  4. No service offering on my street and a "Dont Care " attitude.
  5. Channel list by newtwork
  6. Charter Should Have Family Friendly Advertisers
  7. Charter Communications Had No Authority to Take Money from My Account
  8. Charter's Rate Hike
  9. Katrina Damage Still Not Repaired By Charter
  10. I'm not going away.
  11. Why E???
  12. Unhappy with Charter
  13. Frozen channel
  14. TOTAL LACK OF GOOD BUSINESS ETHICS AND/OR CUSTOMER SERVICE
  15. How to Lose A Customer Before You Even Have A Customer
  16. frustrated
  17. CableCard Debackle
  18. sales misrepresentation/poor customer service
  19. Why was I lied to?
  20. Bait and Switch
  21. THE MOST INCOMPETENT AND IRRITATING COMPANY ON EARTH
  22. Your marketing lies to your prospective customers.
  23. BROADBAND DOWN 2 DAYS IN A ROW AND RUDE CUSTOMER SERVICE
  24. A Short And Sweet Solution To A Charter Communications Problem
  25. Do not be decieved by "Digital Cable"


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Charter Communications
http://www.charter.com/

12405 Powerscourt Dr., Ste. 100
Suite 100
St. Louis,
63131


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Sub Sectors
Here is a list of popular letter topics for this company.
» Billing/Payment: 26.15%
» Channels: 5.05%
» Connection: 5.5%
» Customer Service: 16.97%
» Installation/Repair: 9.17%
» Other: 6.88%
» Overall Experience: 21.56%
» Pay-Per-View: 0.46%
» Picture Quality: 0.92%
» Price/Value: 4.13%
» Technical Support: 3.21%


Last 5 Letters
Here is a list of last 5 letters for this company.
Dishonesty
by Chris H. of Binghamton, New York written to Charter Communications Posted Fri September 22, 2017 1:26 pm

Spectrum internet
I originally got Internet service for $49.99 per month. One day a sales person called me and promised me that if I upgraded to cable television that I could cancel at any time, "risk free", and go back to my original $49.99 per month bill.
Sure enough, after I canceled the cable television my bill is higher now $59.99
After complaining to customer service, they...

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Loss of BYU TV channel
by Sonja S. of CANON CITY, Colorado written to Charter Communications Posted Thu March 30, 2017 4:49 pm

I am very sad that you have dicontinued BYU TV. Please note that I, as a faithful Mormon, have become disabled and not feeling well enough to go to church would watch our church conferences from home. Now I cannot get it any more or any other BYU TV programming. Please reconsider carring this channel.

It saddens me that another conference will be missed this comming week end.

Carry BYU TV...

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Brighthouse Merger
by Kim K. of West Springfield, Massachusetts written to Charter Communications Posted Thu January 5, 2017 9:39 am

Hello,
We live in Florida and Charter recently purchased Brighthouse Cable. I received a letter welcoming to Charter and that there would be an increase in my bill, which I was ok with.. I figured bigger company better response, customer service etc. I was completely wrong. I called in yesterday after trying for a few days to use my MY SERVICES login for the TV Apps.. like ABC, NBC, CBS... it...

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I'm not going away.
by Stephen C. of Willington, Connecticut written to Charter Communications Posted Tue December 16, 2014 7:12 pm
3 replies, Last Updated: Wed December 17, 2014 7:50 am

Charter holds a contract that grants them the exclusive rights to provide service to my town barring any and all other Internet service providers from coming in to offer us a choice. They refuse to provide 10+ families with any kind of service due to the fact that there's only 10+ families. Claiming they can't afford to build their network in our area. Then they tell my GF that if we want their...

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Worst experience and services Ive ever had!
by Nancy Z. of Alto, Michigan written to Charter Communications Posted Sat August 9, 2014 5:04 pm

Once again I am without one of the services I pay for. This time its the TV. Really wish you would get it together to stop all the outages in my area. Cant get a tech out here until tomorrow. Wish I had other choices in my area for cable because I would not hesitate to drop Charter. Worst service EVER!!!! Your phone tech support is not the greatest either. Not very knowledgeable.

Lower rates...

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