Sales misrepresentation. In July of '09 I was quoted a price of $104.95 + tax monthly for my telephone service (unlimited long distance), my digital cable, including my DVR, and 5mg internet service. Garanteed for 1 year. Technicians were dispatched twice for many hours of attempted internet installation. They suggested my wife purchase a DVD drive and a network card. I returned those items and...

I signed up online to get Charter Internet installed. I also looked up a modem to purchase online. I chatted with a rep from Charter to make sure I could use this modem before I purchased it. They said it would be fine. I purchased the modem. A rep came to install my Internet service. I was told that I could not use the modem I purchased. No other alternatives were offered that would not...

This not only applies to Charter Communictions, but SEVERAL companies throughout the United States. They have taken away HUNDREDS OF THOUSANDS of jobs from the citizens of the US, and outsourced them to India, Egypt, and Heaven only knows where, just to save a few bucks. Not only do you have to call and wait on hold for long periods of time to try to get a problem resolved, you have to talk to...

I am writing to express my extreme dissatisfaction with my experience with Charter. I will start at the beginning and go from there. Upon moving to my area we called Charter to inquire about service, we asked about available features and pricing, we were told that we COULD get a DVR box as well as everything else we wanted and quoted a price, after discussing this with my wife we decided to...

I was erroneously charged for a pay-per-view 101 Dalmatians movie. The online rep said that since the box was synced to the Charter system, I must have ordered it and he wouldn't credit my account. I ordered another movie later that night - in fact, while the first one would have been allegedly running. So in the process of reviewing my bill, I learned that I have been charged for an extra...