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Top 25 Letters
The selection and placement of letters on this page were determined automatically by a computer program.

  1. Absurd customer service quality. Get new people!
  2. Thieves!!!!!
  3. Charter put my family in danger!
  4. Charter Should Have Family Friendly Advertisers
  5. Charter Communications Had No Authority to Take Money from My Account
  6. Charter's Rate Hike
  7. Katrina Damage Still Not Repaired By Charter
  8. Why was I lied to?
  9. Why E???
  10. Please provide service to us in Cobb County
  11. Your marketing lies to your prospective customers.
  12. Unhappy with Charter
  13. Frozen channel
  14. TOTAL LACK OF GOOD BUSINESS ETHICS AND/OR CUSTOMER SERVICE
  15. Sir Please Help Me Get My Cable Fixed And A Credit I Deserve
  16. GoodWIill Letter
  17. How to Lose A Customer Before You Even Have A Customer
  18. Worst Customer Service EVER
  19. I need help!!!!
  20. THE MOST INCOMPETENT AND IRRITATING COMPANY ON EARTH
  21. Channel Blocking
  22. frustrated
  23. Bait and Switch
  24. sales misrepresentation/poor customer service
  25. Promises time not kept and no call back


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Charter Communications
http://www.charter.com/

12405 Powerscourt Dr., Ste. 100
Suite 100
St. Louis,
63131


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Sub Sectors
Here is a list of popular letter topics for this company.
» Billing/Payment: 27.14%
» Channels: 4.52%
» Connection: 4.52%
» Customer Service: 17.09%
» Installation/Repair: 9.55%
» Other: 6.53%
» Overall Experience: 21.11%
» Pay-Per-View: 0.5%
» Picture Quality: 1.01%
» Price/Value: 4.52%
» Technical Support: 3.52%


Last 5 Letters
Here is a list of last 5 letters for this company.
Why was I lied to?
by Betty P. of Traverse City, Michigan written to Charter Communications Posted Fri April 5, 2013 2:09 pm
2 replies, Last Updated: Wed April 10, 2013 9:05 am

Disappointed and angry regarding how I was treated by the reps at your company who lied to me numerous times and refuse to honor what I was promised.

I was a content At&t DSL customer and was lured away with promises and lies from your reps who told me whatever I wanted to hear to gain a new customer.

In short: I was contacted by your company regarding your services. I told the rep...

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Please provide service to us in Cobb County
by Dale W. T. of Marietta, Georgia written to Charter Communications Posted Sat January 12, 2013 2:55 pm
1 replies, Last Updated: Mon January 14, 2013 4:21 pm

Sir:

I see that Charter can provide service in Cobb County, Georgia.

Since at&t U-Verse refuses to give us service leaving only COMCAST, would you consider providing service to our area so we can remove COMCAST as our provider?

Read More
Poor Sevice And Customer Suppot
by william b. of webster, Massachusetts written to Charter Communications Posted Wed October 31, 2012 5:52 pm

I keep having a lag in my D.V.R. however my other boxes work fine. Now on my next to last call a tech was suppose to come and see problem. He never made it because charter represenative addmitted to writing the number wrong.I called later that day so they set me uo another appointment the next day same time 1-3pm. So i had to take 2 days off from work to be able to watch my T.V. without having...

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Can I please just get an HD box ?
by Monique G. of Smyrna, Georgia written to Charter Communications Posted Fri October 26, 2012 5:19 pm

Dear Charter,

I have simply attempted to add a HD/DVR box to my services for the last three months. Every single time I call in to ask for this change to my service I get a 45 minute spiel about a bundle and phone and etc. All I want is a replacement box for my HD TV from digital to HD/DVR. Why is this so difficult. I am researching switching to Direct TV all because I cannot seem to get the...

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Charter needs to be stopped from robbing people
by Bill S. of Mccalla, Alabama written to Charter Communications Posted Wed October 17, 2012 7:11 pm

Lets try this one on for size.
I found a over $900 collection on my credit report from Charter a year after I moved from where I had service with them. In August I started prequalifing for a home loan and found this. I called the collection agent on my credit report and asked why and what this is about. They said you did not turn in your equipment. I said you are right your rep came to my house...

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