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Top 25 Letters
The selection and placement of letters on this page were determined automatically by a computer program.

  1. Absurd customer service quality. Get new people!
  2. Thieves!!!!!
  3. Charter put my family in danger!
  4. Charter Should Have Family Friendly Advertisers
  5. Charter Communications Had No Authority to Take Money from My Account
  6. Katrina Damage Still Not Repaired By Charter
  7. Charter's Rate Hike
  8. Bait and Switch
  9. How to Lose A Customer Before You Even Have A Customer
  10. sales misrepresentation/poor customer service
  11. frustrated
  12. Do not be decieved by "Digital Cable"
  13. Customer Service Outsourcing
  14. Looking for advice
  15. First Impressions Are EVERYTHING
  16. Bait and Switch
  17. Vacation Disconnect
  18. Charter doing business as usual
  19. BROADBAND DOWN 2 DAYS IN A ROW AND RUDE CUSTOMER SERVICE
  20. Rude Employee
  21. A Short And Sweet Solution To A Charter Communications Problem
  22. 'CSI' fans in St. Louis who use hi-def robbed of experience they pay for by Charter indifference to customer needs
  23. Unreliable Services
  24. Horrible customer service
  25. someone elses bill


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  3. Sprint Wireless
  4. Bank of America
  5. Walmart
  6. Cingular Wireless (now ATT Mobility)
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  8. Sears, Roebuck & Co.
  9. Dell Computer Corporation
  10. Best Buy
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  13. Home Depot, Inc.
  14. Comcast Corporation
  15. Target
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  19. PlanetFeedback
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  21. Burger King
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  23. Wendy's International, Inc.
  24. DirecTV, Inc.
  25. Dish Network (Echo Star)
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  61. Charter Communications
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  75. Maytag Corporation

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Charter Communications
http://www.charter.com/

12405 Powerscourt Dr., Ste. 100
Suite 100
St. Louis,
63131


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Sub Sectors
Here is a list of popular letter topics for this company.
» Billing/Payment: 29.22%
» Channels: 2.6%
» Connection: 5.84%
» Customer Service: 19.48%
» Installation/Repair: 10.39%
» Other: 6.49%
» Overall Experience: 17.53%
» Pay-Per-View: 0%
» Picture Quality: 0.65%
» Price/Value: 3.25%
» Technical Support: 4.55%


Last 5 Letters
Here is a list of last 5 letters for this company.
Bait and Switch
by Dora H. of La Habra, California written to Charter Communications Posted Tue November 17, 2009 12:26 pm
3 replies, Last Updated: Wed November 18, 2009 11:34 am

I received an offer in the mail that said "We want to reward your customer loyalty by offering you 6 months of Showtime, free of charge" I call the company to take advantage of this offer, I am told since I already have Showtime I cannot get this for free, but they will give me STARZ and Encore for free for 6 months.

At which point I asked the customer service rep to please e-mail...

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Bait and Switch Bundles
by steven j. of alabaster, Alabama written to Charter Communications Posted Wed October 7, 2009 10:30 pm

Sales misrepresentation. In July of '09 I was quoted a price of $104.95 + tax monthly for my telephone service (unlimited long distance), my digital cable, including my DVR, and 5mg internet service. Garanteed for 1 year. Technicians were dispatched twice for many hours of attempted internet installation. They suggested my wife purchase a DVD drive and a network card. I returned those items and...

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Internet Installation Issues
by Rhonda B. of Ovid, Michigan written to Charter Communications Posted Mon September 21, 2009 1:45 pm

I signed up online to get Charter Internet installed. I also looked up a modem to purchase online. I chatted with a rep from Charter to make sure I could use this modem before I purchased it. They said it would be fine. I purchased the modem. A rep came to install my Internet service. I was told that I could not use the modem I purchased. No other alternatives were offered that would not...

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Customer Service Outsourcing
by Paula W. of Imperial, Missouri written to Charter Communications Posted Wed May 13, 2009 7:08 pm
1 replies, Last Updated: Wed May 13, 2009 7:17 pm

This not only applies to Charter Communictions, but SEVERAL companies throughout the United States. They have taken away HUNDREDS OF THOUSANDS of jobs from the citizens of the US, and outsourced them to India, Egypt, and Heaven only knows where, just to save a few bucks. Not only do you have to call and wait on hold for long periods of time to try to get a problem resolved, you have to talk to...

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Very dissatisfied customer
by Shawn W. of Lakeview, Ohio written to Charter Communications Posted Mon March 16, 2009 10:16 pm

I am writing to express my extreme dissatisfaction with my experience with Charter. I will start at the beginning and go from there. Upon moving to my area we called Charter to inquire about service, we asked about available features and pricing, we were told that we COULD get a DVR box as well as everything else we wanted and quoted a price, after discussing this with my wife we decided to...

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