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 Charter Communications Had No Authority to Take Money from My Account
Posted Thu July 19, 2007 12:00 pm, by Jay W. written to Charter Communications
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I cancelled my service with Charter on June 8, 2007. I did so in person at the Maryville, IL office (the office nearest to me). My bills were set up on the automatic payment plan. I received two statements following cancellation; one for $65.98 and another which had a credit balance of nearly $22.00.
On June 28, 2007, money was taken out of my checking account in the amount of $65.98. I did not discover this until July 16, 2007 when I was wondering why my bank had a lower balance than I did in my checking account. I tried to call Charter's 800 number on July 16 to discuss this situation, but received a busy signal when transferred to the billing area. I drove to my bank, got a copy of the transaction from their records, and then drove to the Charter Office in Maryville, IL. The associate who I spoke with indicated that Charter MADE A MISTAKE when they cancelled my account and that the autopayment did not get cancelled with it. I was told to expect a refund within 4-6 weeks. Since I am a teacher, and money is tighter in the summer than any other months, this was unacceptble to me. I also attemped to contact someone in the St. Louis office to speak to a local representative about this issue, but I was transferred to a call center in the Philippines instead.
Since my trip to their office on July 16, I have written several e-mails, had two phone correspondences with Charter, including today (July 19) when a representative refused to let me speak with someone who could expidite my refund. I was told repeatedly that the refund was "in process" and I should expect it between 6-8 weeks from the date of cancellation.
My point is a very simple one. Charter Communications had NO AUTHORITY to take money out of my account once the service was cancelled. I have been shorted money and had to make decicions between bills getting paid and food on my table as a result of this error.
I am seeking a full and IMMEDIATE refund of all money owed to me, and compensation for time and effort on my part to get someone to listen to me on this issue. I have filed a complaint with the BBB and am in the process of filing a complaint with the Illinois State Attorney General's office.
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