very poor customer service

Posted Thu May 6, 2010 4:50 pm, by Susan P. written to Charter Communications

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On March 3, 2010 we had Charter install another cable wall outlet for us. This is where it all started.
The person that Charter hired as a sub to install the outlet was very incompetent. He was very late arriving. He did not even have a drill with him so he had to leave to go get one. The drill was not charged so after waiting for a long time we offered him our drill to use. While in our attic he stepped on or dropped something heavy on the sheet rock in the attic and cracked our ceiling in the living room. After many calls to Charter they sent someone to make a picture of the damage. Then they sent someone to make the repair. He started and then said he would have to give the patch time to dry and would be back to finish the repair and paint the ceiling. He has never been back. I have had to make many calls to the sub myself each time being promised a call back that day. I have literally wasted hours on the phone trying to get this repaired.

I want this damage repaired. I hired Charter to do this job and Charter is who I paid. Charter is who should handle the problem with the subs and not me. I feel like it was a slap in the face to bill me for this job immediately when you were aware of the problem. Compensation should be made.

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Re: very poor customer service by RowdyRetailer Posted Fri May 7, 2010 @ 10:04 AM Why would you pay Charter for work that is not complete??? Also, when someone damages your house, you can choose, whoever you want to fix your house!! Not someone that they have to fix installers boo boo's This happened to me last year when I had a new AC installed. The installer scratched a recently installed stained gate that I had installed a few weeks prior. They told me the same thing, we have a "stain guy" that repairs our boo boo's we cause. I said heck no, I want the company that installed it to repair it. After a few contracts back and forth between us, I got my fence repaired, and I got paid. I paid with a check, so I could withold payment til its fixed. You could have refused to pay, and you should have gotten it in writing with Charter. I have my signed copies for repair, did you get them? When things like this happen, you have to get it writing. Makes it alot easier to take them to court if need be. Good Day Reply Charter will drop OP's cable service. by olie Fri May 7, 2010 @ 9:08 PM