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 Charter's Rate Hike
Posted Mon February 6, 2006, by Dan R. written to Charter Communications
Write a Letter to this Company | Rate this Company
I received my February bill Saturday afternoon and was extremely surprised and upset that without proper notice or warning to find that my high speed internet access had increased from $42.95 to $52.95. I immediately got on the phone to call, and then went through voice mail HELL! Starting with "to continue in English press 1". This is America isn't it? How about give a choice if they want to continue in a foreign language!
Then after finally getting to Customer Service I get the recording "We are experiencing a high volume of calls - you may want to try your call at another time". Really? Why, isn't me complaining about your non advertised rate hike good for you right now? Perhaps the high volume is people upset with the non advertised rate hike. How about printing it on the bill itself? So I called today, and again the same recordings....why don't you Charter, tell me when would be a good time to not have to wait a long time on the phone for a rude Customer Service person to tell me they sent a flier out in the last bill. Well, guess what! I don't remember receiving any notice telling me that my service cost would increase with less quality! Again, PRINT IT ON THE BILL! There's obviously a reason you don't....
One of my screen names receives an average of at least 3 - 5 SPAM emails a day. I've tried to complain about that, but, gee, they can't do anything about it I'm told. I've now blocked about 157 SPAM email senders. Maybe I should forward them all to your stock holders since they're email addresses can be obtained! They tell me I can check via "Webmail" instead of Outlook Express but, have any of you tried to use your inferior "Webmail" service? I'm guessing NO! It's horrible! Also advertised is you can now report SPAM on "Webmail". Well, I must be the dumbest person God put on this here earth, or you don't have any visible way yet of reporting it. Also in early January your interent access was out for a good part of the day, I didn't receive any automatic credit for that....I guess we're only entitled to credit if we choose to go through voicemail HELL and then complain loud enough to get a day credit, right?
What would I like to see Charter do?
I don't know actually. I've noticed absolutely NO IMPROVEMENTS in your customer service reps or voicemail in the last 3 years. What good would it do to tell you what I'd like Charter to do, you obviously don't take any of the suggestions to heart. I'd think differently if I knew it was just me that felt this way, but, my neighbors have gone to DSL because of inferior service with Charter. I know for a fact I'm not the only one that feels this way.Business can't be that good for you to just not care about your customers if you're having to raise your rate a full $10.00!
How about Charter telling me what they're willing to do to keep me as a customer. One who pays his bill every month as soon as I get it. I don't see you offering any special added favors for that! How about free basic cable for a year since you raised the broadband rate. How about anything to try and keep your good customers? Or would you rather I take my business to Verizon DSL as my neighbors have?
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by Buddy Posted Sat February 11, 2006 @ 7:21 PM
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Free cable for a year???? Sorry, Danny boy, but I would not hold your
breath waiting for that to happen.
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by koz Posted Wed February 8, 2006 @ 10:01 PM
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Well...based on the previous postings...you are the dumbest person God
put on this earth...nice job...congrats!!!!!
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Not quite...
by dragonflygrrl Thu February 9, 2006 @ 5:41 PM
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by EricMV Posted Tue February 7, 2006 @ 8:03 PM
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Your comment about the English-language prompt makes no sense at all.
The reason that prompt comes first is obviously to spare English
speakers from listening to prompts for speakers of other languages.
They seem to have done almost precisely what you are complaining they
DIDN'T do. You are so blind with rage that you are just tossing in
complaints in hopes that something sticks.
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by dragonflygrrl Posted Tue February 7, 2006 @ 3:43 PM
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I really have to take exception to your beginning comments. What
exactly does your personal problem with non-English speakers have to
do with the rest of your complaint? There are plenty of Americans who
are more comfortable with another language than with English, and
guess what? They are still Americans.
As to the rest of your complaint, even if someone at Charter takes
this rant of a letter seriously enough to finish reading it, I'm sure
that there was some kind of notice, you just didn't happen to see it.
Considering the shortsightedness of your opening paragraph, I'm not
surprised.
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by E C Posted Tue February 7, 2006 @ 10:35 AM
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If you'd looked at your previous month's billing statement, you'd see
that they announced as of January they were raising prices. The only
way to avoid the rate hike is if you're on contract with them for
services.
Coincidentally, if you have other services with Charter such as phone
or cable, there is a $10 discount.
No, I don't work for Charter. I just happen to be good a finding deals
and asking the right questions.
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by Skatergirl Posted Mon February 6, 2006 @ 11:44 PM
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you should switch to verizon dsl anyway. i pay a good 20 less per
month than you are now paying.
free basic cable for a year? you're dreaming. don't expect the dream
to come true
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