Unreliable Services

Posted Tue November 20, 2007 11:55 pm, by Natasha W. written to Charter Communications

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To whom it may concern;

I have had Charters service for years, I've enjoyed it's convienence, positive customer service, and the reliablity of the service. I've been secure enough with the service to base my occupation around the service. I am a Medical Transcriptionist and I handle several accounts daily. Because of recent problems with my service, my job is on the line and I feel that it's time to bring this matter to someone elses attention.

For weeks now, I've lost my internet, phone and cable above channel 100, and although cable is not very important, my phone and internet are. My phone is my lifeline for in home emergencies, if my home was to catch on fire, if I was to be robbed, my phone would be the way that I would contact help. I used to not rely on my cell phone very much, I more so used my home phone, but here latley, my cell phone bill has been way more than normal due to my home phone being out.

Not only have my bills increased, but due to unreliable internet, my income has decreased. It's stressful at this time of year to not be able to perform my job, not only is it affecting my pocket, but my work has not been near as satisfactory in the eyes of my supervisors causing me to be over looked for higher paying accounts.

I desperatley need help with this situation. I need someone who truly knows how to fix my problem and is ready and willing to help me no matter what the costs. If I can't obtain this help from Charter, than I would like to request that my area be unlocked so that I can obtain other services so that I can continue working and keeping touch with my family. I only want to be able to have what I was promised, fast, realiable services.

Consider some type of reimbursement for the income lost on my next bill.

Fix the internet connection for my home and allow me to enjoy and use my services.

Continue to provide excellent customer service.


Thank you for your time and consideration,

Sincerely,

The Pass Family

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Re: Unreliable Services by Mandy_Walker Posted Sun December 2, 2007 @ 5:05 PM Hey Hey, long time no chat.. Basically, in this area we have Charter or Comcast, but Charter has an agreement with Comcast that they won't go into a specific area, and Charter won't go into a specific area so that they can have "hot spots" or "zones"--- It's stupid, I know, but that's coming STRAIGHT from the Tech's mouth. I'm still not sure what was going on with our cable, but they finally adjusted moms bill, they didn't waive everything, but they did give her a small break, and they've yet to completely fix the problem, we've had about 14 different techs out here over the last few weeks, and to be honest, it still goes out at night, all night. Everytime the techs come out it's up, so they say, "well, nothings wrong, see ya!" and leave it at that. But, I've written several letters.. this was just a back up. It worked with Capital One, I thought it might with Charter. Reply Re: Unreliable Services by Harleycat Posted Wed November 21, 2007 @ 9:25 AM What are they saying when you call about this problem? It sounds to me like there is some damage or an open somewhere in the cable. If it's only your house, I would say it's the cable from the pole to your home. I don't understand what you mean by "unlock" your area. Typically there is only one cable provider in an area and one provider of traditional telephone service. Another cable provider is not going to be able to supply you with service. Reply