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Chase Closed My Account Without Notification

Posted Mon February 11, 2008 12:00 pm, by stormy b. written to Chase Bank

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Sometime in January, I received convenience checks from Chase Bank for my credit card. As I had not received a statement from Chase as of today, February 11, 2008, I called Chase customer service to inquire about my account.

Outgoing voice message told me the account was closed. When I spoke to a representative, they transferred me to an account manager. The man who spoke at length with me explained that my account had been closed by Chase because of inactivity on the account, even though my card is valid through the end of February 2008.

This account was closed without my knowledge, without notification from Chase. I would never have known about this if I had not called them.

I believe as a consequence of the account closing, a report was triggered by a credit bureau that prompted Bank of America to raise the APR on my credit card with them to almost 20 points.

I have been told that I can pay off the credit extended to me by Chase per the terms of the agreement on those checks. However, my request to reopen the account is still pending Chase approval and will take several days.

Furthermore, according to bank records, the account is shown as having been closed at my request. This, in my opinion, is patently dishonest.

I was told by the Chase account manager that no bank is under any obligation to extend a loan to any customer, and that Chase can, at any time, close an account without any dialogue with the customer, and can even specify that this closing has taken place at the customer's request, even if such a thing never occurred.

It seems to me that before any bank can close any account, the account holder must be contacted in some fashion. Chase was certainly able to supply me with convenience checks to use on the account, and the card in my possession is still valid through February 2008. It would have been most embarrassing had I chosen to use the card at a merchant and then have been told my card was declined.

Furthermore, the impact that this has had on my credit status cannot be calculated.

I would like for the promotional APR on my current balance to be extended for the remainder of 2008. I would like for my account to show an active status, and I would like a reasonable APR, which will ensure that I will use the card in the future. The reason for the inactivity on the account is that its APR was several points higher than offered on other cards I have.


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by Heb Posted Thu September 13, 2012 @ 8:13 AM

Our chase checking account was restricted without any notice as well.
We had this account for 13 years (started when it was Washington
Mutual bank). I was an loyal  customer in every way, direct deposit
two pay checks, home mortgage with chase, credit cards, ATM cards and
the whole deal. All of the sudden they decided to close my account.
When asked why, both by phone and going to their branch, I was told
they can not tell me why. I will spread the news on face book sites
and all my friends and family that Chase sucks big time.


same thing happened to us by chinoi Wed December 4, 2013 @ 3:09 AM
by Kitteth Posted Sun December 19, 2010 @ 11:12 PM

On November 29, 2010, I got an email from Chase Bank saying I was in
the negative $999,999.00, not only on my own account, but my mother's
account where I am only power of attorney and also my daughter's
account. This was nearly a hold of a total of 3 million dollars!
Thinking it was a mistake or clerical error, I tried to find out what
was going on and was told to call a number given to me. I called, more
than once, only to be told that Chase could close anyone's account
when they wanted for any reason or even no reason. But they didn't
close my account, only put a "restriction" on it and the others. I had
no prior notice to it and had written checks to pay my bills with over
$1000 in the account when I did. They refused to pay the checks I had
written and the money was in the bank to cover them. They were sent
back when they tried to clear after the 29th, with "refer to maker" on
them which ultimately either they were turned over to the prosecuter
(even after I had talked to someone about the situation at the
business), were attached fees and sent to me of the notice of the
"bad" check I wrote and the additional fees, or they tried to return
them to the bank for payment again and sometimes twice more due to
their collection of "bad" checks. I received a letter saying that they
would "close" all the accounts, even my mother's because it was linked
to my social security number since I was her POA, 10 business days
from the letter. Instead, they have continued with their restriction,
allowing my automatic deposits to be consumed and held, even though
they said they would reject them as well and I couldn't stop them in
time from depositing, so I have had no money for over two weeks now,
as my social security is my major income as well as my mother's both
being deposited on the 3rd of the month. I have pleaded, cried, and
yelled trying to get our money unfrozen. All my deposits cleared and
now are sitting on hold in the bank. I have utilites I can't pay as
well as my mortgage. My credit card payments are late so my credit
rating I worked so hard for is shot. I have no gas to go anywhere
including work, no food to eat, no food to feed my animals, and also
no phone as they shut off my phone when the check I paid them returned
to the phone company, even though the money was sitting in the bank to
pay it when it was written and still is. I can't even get minutes for
my cell phone. My mother is elderly and I have to keep in contact with
her. I have no money for Christmas. What do these people think I did
that was so wrong to close my accounts? Did they have a right to do
this to my mother's money also when I'm not even on her account, only
her POA? They say they won't close it until there is NO activity and
people keep sending the check unpaid back through trying to get their
money so the 10 day period was also a lie. WARNING: Get your money out
of Chase Bank if you value your money and your credit rating. I am
still in tears over this matter and sitting here with no money to use
for anything. Any suggestions anyone? GP

by steve l. Posted Wed July 7, 2010 @ 10:19 AM

lol, i can't believe i am browsing this website.
Chase has just closed all my 4 credit card accounts for some stupid
reasons. I've been with chase for over 8 years. They closed all my
accounts without notice and all my reward points are erased!!!! I will
never be a Chase customer ever again I swear.


by Randy W. Posted Tue June 1, 2010 @ 7:31 PM

My account got closed as well and I just found out today. No
notification what so ever and when I called they tried to claim that
they sent me a letter. I've had the card since 2001 and have never
been late. My interest rate was only 6 percent. I got them to lower
it because I'm in the military under the soldiers and silors act. The
reason was because of inactivity (bullcrap). There has got to be a
way to take them to court for this dishonesty. Basically I think they
are trying to get rid of all of their low interest customers so you
will have to reapply for a higher interest rate. If anyone has any
ideas I would like to go after Chase for this one especially because
they have been one of the main beneficiary of the bailout accepting
over 25 billion and then turning around screwing their customers. If
anyone is interested at doing something about this please email me at

by JohnM Posted Mon May 17, 2010 @ 5:46 PM

I hope for all those who posted a comment, that it made you feel a
little bit better, because I assure you Chase doesn't care. They do
not have a sense of fairness or decency. The bank is run by criminals.
Appealing to their sense of justice and fair play works the same way
it worked with the Nazis.

by craftymom Posted Tue March 9, 2010 @ 11:22 AM

I just got a letter last night, informing me they closed my account
due to inactivity and that it must not fit my needs anymore. Nice of
them to decide that for me. It was a card with 7% interest. They have
not closed the other two accounts which have 15% and 22% interest
rates, which have been inactive even longer. It really ticks me off
that they can mess up my FICO, score when I have done nothing wrong.
I haven't been inactive that long, because I just paid the thing off a
couple of months ago. I hate them anyway. They can close all my
accounts if they want. Then they will be left with people who won't
pay them, and they will eventually tank. I was planning to use this
card, I'm so glad that I didn't.


by Somebody W. Posted Sat October 3, 2009 @ 2:19 PM

It happend to me too!! Even I DID pay my accounts fully i got a
letter today that they closed my account because:
-Lenght of time since oldest revolving account was opened is too
short( crap)
-The number of bankcards opened has grown too fast(crap)

They are the one that offered me another credit card with a higher
credit limit!! I made my payments( many times i pay fully) and they
f... close it!!!
What kind of company is this??!!
I guess they do not care and they are suffering because of the new
law regarding fees for overdraft!!

Everyone has almost the same letter! Is that just a coincidence? or
it's just their way of covering their own ass?!


Chase closed mine too!!! by storm271 Thu October 8, 2009 @ 12:02 PM
by TheZane Posted Fri July 31, 2009 @ 10:46 PM

I just got my letter today stating that my account had been closed.
They gave three reasons.

1. Average length of time since card opening is too short

2. Total available credit on card is too low

3. Too many recently opened cards compared to total accounts.

The Truth.
1. Card was opened 11/08 so I've had it for 9 months. Never missed a
payment never late. Not sure how long I have to have a card before
Chase won't close it. Don't see how anyone has a card if this is their

2. Card has never been over $1580 when my limit is 3k. I've been
paying it down and it's been around 1200-1300 for the last few months.
I had just made a payment that brought it down to $600 just last

3. This was the last credit card I opened. I have two. The other card
was opened 2 yrs ago 7/2007.

Their reasoning makes no sense. The guy on the phone said you have the
right to dispute my credit report. and then he hung up the phone on
me. I checked my credit report. Nothing negative and everything is
accurate and shows that my credit history is in great shape. If Chase
doesn't want to reinstate my account I'll be switching all of my
accounts (checking, savings, etc...) to a different bank. I didn't
choose Chase after all, I was with WaMu.

by Rubba Posted Mon July 20, 2009 @ 11:08 PM

Same thing happened to me. Is there any recourse? Fortunately we had
no auto payments on the card, however I've read post from peoplewho
did, and obviously were left in a precarious position after having the
card closed without warning.

there is an email function on the Chase website where we were recently
notified that the cash advance terms and one other thing (which I
cannot recall, were being changed. If they can post this email in my
account online why couldn't they inform me of any problem with my
credit, that might result i n the closing of my account, and give me a
chance to explain or dispute. Don't they have some obligation to the
customer. we had gthe card for 3 years as a WAMU and Chase, from the
time they bought WAMU. We never exceded our limit, our credit was
incresed from $1500 to $4000, never had a late payment and paid off
the balance monthly 95% of the time.

How does that warrant being to big a risk?

What can we do?


by Rachelle G. Posted Sun July 19, 2009 @ 10:08 PM

I can relate to your situation. I am on vacation right now. I paid
off my chase credit card so that I could put my condo on the card.
When I got to the reservation department yesterday to pay for the
condo, the charge was declined. So, I called right then and there,
and the Chase representative told me my account had been closed
because I had something negative on my credit report. I said I don't
understand because I have nothing negative on my credit report and I
have had the account since 06 and have never been late on a payment.
The rep told me that it's closed and it has been closed for two weeks
and I should be receiving a letter in the mail within 6 to 10 business
days. Not only was I embarrased, but I was and still am irate because
I don't understand how they can do this to someone. Luckily I had
extra money put back, but it sure put me on a much tighter budget for


Chase closed my account too by Andrea P. Mon July 20, 2009 @ 6:19 PM
by Billy B. Posted Fri July 17, 2009 @ 2:16 PM

They are now closing account that were at washington Mutal WaMu, With
out a word they closed a 7 year old credit card account that was up to
date, balance of 700.00 on a 1500.00 credit line - this happened to a
girl freind of mine,

I thought this was a bad bank, I also went in to a local branch to
cash a payrol/commision check, I have been doing this for 2 years at
this WaMu branch, I was told that Chase would no long cash a check
over $3,000.00 - Now mind you this is a payrol check drawn on WaMu /
Chase account by a corperation paid to me as an pay check and they
refused to cash it,

I think Chase is part of the communist party

by Tony Nelson Posted Wed February 20, 2008 @ 10:27 PM

Chase closed all of my account too. This is because Chase is trying
to reduce it's exposure to Credit Card debt due to the Subprime
meltdown. Expect to see more of this from other companies in the

Tony N.
Los Angeles, CA


by RowdyRetailer Posted Tue February 12, 2008 @ 9:04 AM

Sure alot of complaints of credit card companies here. If you lie
with snakes, you are eventually going to get bitten.


I can almost make these posts for you Rowdy... by Chris M Tue February 12, 2008 @ 9:15 AM

True! by RowdyRetailer Tue February 12, 2008 @ 9:35 AM

Yes, but by Chris M Fri February 15, 2008 @ 2:37 PM

Ok by RowdyRetailer Wed February 20, 2008 @ 10:25 AM

by Gino Posted Tue February 12, 2008 @ 12:24 AM

I'd re-read my credit agreement and all "credit account detail
change notification" letters the bank sends. I get these checks
from my bank, and the fine print usually divulges that using the
checks "Is" your consent to the terms and conditions

Depending on what the terms are, they may well have the right to act
as they did.

Convenience can cost, and the way the economy is going, it is going to
get much worse before it gets any better for all of us who use

I'm with other card companies, but do they have any numbers to call or
perhaps a local branch you can visit to find what your options are?


Chase Closed My Account Without Notification by pamela w. Tue January 12, 2010 @ 7:29 PM

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