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Chase Closed My Account Without Notification
Posted Mon February 11, 2008 12:00 pm, by stormy b. written to Chase Bank
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Sometime in January, I received convenience checks from Chase Bank for my credit card. As I had not received a statement from Chase as of today, February 11, 2008, I called Chase customer service to inquire about my account.
Outgoing voice message told me the account was closed. When I spoke to a representative, they transferred me to an account manager. The man who spoke at length with me explained that my account had been closed by Chase because of inactivity on the account, even though my card is valid through the end of February 2008.
This account was closed without my knowledge, without notification from Chase. I would never have known about this if I had not called them.
I believe as a consequence of the account closing, a report was triggered by a credit bureau that prompted Bank of America to raise the APR on my credit card with them to almost 20 points.
I have been told that I can pay off the credit extended to me by Chase per the terms of the agreement on those checks. However, my request to reopen the account is still pending Chase approval and will take several days.
Furthermore, according to bank records, the account is shown as having been closed at my request. This, in my opinion, is patently dishonest.
I was told by the Chase account manager that no bank is under any obligation to extend a loan to any customer, and that Chase can, at any time, close an account without any dialogue with the customer, and can even specify that this closing has taken place at the customer's request, even if such a thing never occurred.
It seems to me that before any bank can close any account, the account holder must be contacted in some fashion. Chase was certainly able to supply me with convenience checks to use on the account, and the card in my possession is still valid through February 2008. It would have been most embarrassing had I chosen to use the card at a merchant and then have been told my card was declined.
Furthermore, the impact that this has had on my credit status cannot be calculated.
I would like for the promotional APR on my current balance to be extended for the remainder of 2008. I would like for my account to show an active status, and I would like a reasonable APR, which will ensure that I will use the card in the future. The reason for the inactivity on the account is that its APR was several points higher than offered on other cards I have.
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by Heb Posted Thu September 13, 2012 @ 8:13 AM
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Our chase checking account was restricted without any notice as well. We had this account for 13 years (started when it was Washington Mutual bank). I was an loyal customer in every way, direct deposit two pay checks, home mortgage with chase, credit cards, ATM cards and the whole deal. All of the sudden they decided to close my account. When asked why, both by phone and going to their branch, I was told they can not tell me why. I will spread the news on face book sites and all my friends and family that Chase sucks big time.
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by Kitteth Posted Sun December 19, 2010 @ 11:12 PM
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On November 29, 2010, I got an email from Chase Bank saying I was in the negative $999,999.00, not only on my own account, but my mother's account where I am only power of attorney and also my daughter's account. This was nearly a hold of a total of 3 million dollars! Thinking it was a mistake or clerical error, I tried to find out what was going on and was told to call a number given to me. I called, more than once, only to be told that Chase could close anyone's account when they wanted for any reason or even no reason. But they didn't close my account, only put a "restriction" on it and the others. I had no prior notice to it and had written checks to pay my bills with over $1000 in the account when I did. They refused to pay the checks I had written and the money was in the bank to cover them. They were sent back when they tried to clear after the 29th, with "refer to maker" on them which ultimately either they were turned over to the prosecuter (even after I had talked to someone about the situation at the business), were attached fees and sent to me of the notice of the "bad" check I wrote and the additional fees, or they tried to return them to the bank for payment again and sometimes twice more due to their collection of "bad" checks. I received a letter saying that they would "close" all the accounts, even my mother's because it was linked to my social security number since I was her POA, 10 business days from the letter. Instead, they have continued with their restriction, allowing my automatic deposits to be consumed and held, even though they said they would reject them as well and I couldn't stop them in time from depositing, so I have had no money for over two weeks now, as my social security is my major income as well as my mother's both being deposited on the 3rd of the month. I have pleaded, cried, and yelled trying to get our money unfrozen. All my deposits cleared and now are sitting on hold in the bank. I have utilites I can't pay as well as my mortgage. My credit card payments are late so my credit rating I worked so hard for is shot. I have no gas to go anywhere including work, no food to eat, no food to feed my animals, and also no phone as they shut off my phone when the check I paid them returned to the phone company, even though the money was sitting in the bank to pay it when it was written and still is. I can't even get minutes for my cell phone. My mother is elderly and I have to keep in contact with her. I have no money for Christmas. What do these people think I did that was so wrong to close my accounts? Did they have a right to do this to my mother's money also when I'm not even on her account, only her POA? They say they won't close it until there is NO activity and people keep sending the check unpaid back through trying to get their money so the 10 day period was also a lie. WARNING: Get your money out of Chase Bank if you value your money and your credit rating. I am still in tears over this matter and sitting here with no money to use for anything. Any suggestions anyone? GP
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by steve l. Posted Wed July 7, 2010 @ 10:19 AM
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lol, i can't believe i am browsing this website.
Chase has just closed all my 4 credit card accounts for some stupid reasons. I've been with chase for over 8 years. They closed all my accounts without notice and all my reward points are erased!!!! I will never be a Chase customer ever again I swear.
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by Randy W. Posted Tue June 1, 2010 @ 7:31 PM
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My account got closed as well and I just found out today. No notification what so ever and when I called they tried to claim that they sent me a letter. I've had the card since 2001 and have never been late. My interest rate was only 6 percent. I got them to lower it because I'm in the military under the soldiers and silors act. The reason was because of inactivity (bullcrap). There has got to be a way to take them to court for this dishonesty. Basically I think they are trying to get rid of all of their low interest customers so you will have to reapply for a higher interest rate. If anyone has any ideas I would like to go after Chase for this one especially because they have been one of the main beneficiary of the bailout accepting over 25 billion and then turning around screwing their customers. If anyone is interested at doing something about this please email me at rwebbproperties@yahoo.com
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by JohnM Posted Mon May 17, 2010 @ 5:46 PM
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I hope for all those who posted a comment, that it made you feel a little bit better, because I assure you Chase doesn't care. They do not have a sense of fairness or decency. The bank is run by criminals. Appealing to their sense of justice and fair play works the same way it worked with the Nazis.
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by craftymom Posted Tue March 9, 2010 @ 11:22 AM
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I just got a letter last night, informing me they closed my account due to inactivity and that it must not fit my needs anymore. Nice of them to decide that for me. It was a card with 7% interest. They have not closed the other two accounts which have 15% and 22% interest rates, which have been inactive even longer. It really ticks me off that they can mess up my FICO, score when I have done nothing wrong. I haven't been inactive that long, because I just paid the thing off a couple of months ago. I hate them anyway. They can close all my accounts if they want. Then they will be left with people who won't pay them, and they will eventually tank. I was planning to use this card, I'm so glad that I didn't.
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by Somebody W. Posted Sat October 3, 2009 @ 2:19 PM
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It happend to me too!! Even I DID pay my accounts fully i got a letter today that they closed my account because:
-Lenght of time since oldest revolving account was opened is too short( crap)
-The number of bankcards opened has grown too fast(crap)
They are the one that offered me another credit card with a higher credit limit!! I made my payments( many times i pay fully) and they f... close it!!!
What kind of company is this??!!
I guess they do not care and they are suffering because of the new law regarding fees for overdraft!!
Everyone has almost the same letter! Is that just a coincidence? or it's just their way of covering their own ass?!
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by TheZane Posted Fri July 31, 2009 @ 10:46 PM
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I just got my letter today stating that my account had been closed. They gave three reasons.
1. Average length of time since card opening is too short
2. Total available credit on card is too low
3. Too many recently opened cards compared to total accounts.
The Truth.
1. Card was opened 11/08 so I've had it for 9 months. Never missed a payment never late. Not sure how long I have to have a card before Chase won't close it. Don't see how anyone has a card if this is their rule.
2. Card has never been over $1580 when my limit is 3k. I've been paying it down and it's been around 1200-1300 for the last few months. I had just made a payment that brought it down to $600 just last month.
3. This was the last credit card I opened. I have two. The other card was opened 2 yrs ago 7/2007.
Their reasoning makes no sense. The guy on the phone said you have the right to dispute my credit report. and then he hung up the phone on me. I checked my credit report. Nothing negative and everything is accurate and shows that my credit history is in great shape. If Chase doesn't want to reinstate my account I'll be switching all of my accounts (checking, savings, etc...) to a different bank. I didn't choose Chase after all, I was with WaMu.
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by Rubba Posted Mon July 20, 2009 @ 11:08 PM
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Same thing happened to me. Is there any recourse? Fortunately we had no auto payments on the card, however I've read post from peoplewho did, and obviously were left in a precarious position after having the card closed without warning.
there is an email function on the Chase website where we were recently notified that the cash advance terms and one other thing (which I cannot recall, were being changed. If they can post this email in my account online why couldn't they inform me of any problem with my credit, that might result i n the closing of my account, and give me a chance to explain or dispute. Don't they have some obligation to the customer. we had gthe card for 3 years as a WAMU and Chase, from the time they bought WAMU. We never exceded our limit, our credit was incresed from $1500 to $4000, never had a late payment and paid off the balance monthly 95% of the time.
How does that warrant being to big a risk?
What can we do?
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by Rachelle G. Posted Sun July 19, 2009 @ 10:08 PM
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I can relate to your situation. I am on vacation right now. I paid off my chase credit card so that I could put my condo on the card. When I got to the reservation department yesterday to pay for the condo, the charge was declined. So, I called right then and there, and the Chase representative told me my account had been closed because I had something negative on my credit report. I said I don't understand because I have nothing negative on my credit report and I have had the account since 06 and have never been late on a payment. The rep told me that it's closed and it has been closed for two weeks and I should be receiving a letter in the mail within 6 to 10 business days. Not only was I embarrased, but I was and still am irate because I don't understand how they can do this to someone. Luckily I had extra money put back, but it sure put me on a much tighter budget for vacation!
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by Billy B. Posted Fri July 17, 2009 @ 2:16 PM
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They are now closing account that were at washington Mutal WaMu, With out a word they closed a 7 year old credit card account that was up to date, balance of 700.00 on a 1500.00 credit line - this happened to a girl freind of mine,
I thought this was a bad bank, I also went in to a local branch to cash a payrol/commision check, I have been doing this for 2 years at this WaMu branch, I was told that Chase would no long cash a check over $3,000.00 - Now mind you this is a payrol check drawn on WaMu / Chase account by a corperation paid to me as an pay check and they refused to cash it,
I think Chase is part of the communist party
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by Tony Nelson Posted Wed February 20, 2008 @ 10:27 PM
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Chase closed all of my account too. This is because Chase is trying to reduce it's exposure to Credit Card debt due to the Subprime meltdown. Expect to see more of this from other companies in the future.
Tony N.
Los Angeles, CA
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Sure alot of complaints of credit card companies here. If you lie with snakes, you are eventually going to get bitten.
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by Gino Posted Tue February 12, 2008 @ 12:24 AM
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I'd re-read my credit agreement and all "credit account detail change notification" letters the bank sends. I get these checks from my bank, and the fine print usually divulges that using the checks "Is" your consent to the terms and conditions listed.
Depending on what the terms are, they may well have the right to act as they did.
Convenience can cost, and the way the economy is going, it is going to get much worse before it gets any better for all of us who use credit.
I'm with other card companies, but do they have any numbers to call or perhaps a local branch you can visit to find what your options are?
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