Chase Bank Employee Didn't Keep Her Word

I been lied to about 4 times by a chase employee, which anymore is
like a used car salesman saying anything to get you to take the
product. Anymore these banks are more harm than good, haven't done
anything for me but charge me overdrafts on double standards.

Always either tape the conversation (asking first if its ok since its
legal to not ask in some states) or if you are able go directly to a
Chase branch and have the rep sign off on the transaction.
Also you cannot have a zero balance plus or minus $1-2 dollars. Either
its paid in full and there is no balance or its not.

I've learned the hard way when you are settling a debt, ALWAYS get it
in writting. If they are insisting on getting a payment right now ask
them to either fax something to you in writing or even e-mail it to
you if they can. If they want their money bad enough they will find a
way to get the writing to you in a timely manner. Having it in
writing protects you from straight up fraud on the collectors part or
even silly little mistakes like what you've encountered.

While the teller may have made a mistake, they would probably be much
more willing to let the mistake slide had you had the deal in writing
that once you paid that amount you were squared.

Were you doing the calculations along with her? Also, if this was
some sort of pay off, was any sort of statement to what the amount was
given to you?

If this is money that is really owed to Chase, you have to pay it. If
you had made other arraigements with on of the CS reps and the $60 was
not to be included, that should have been spelled out in writing.

On an up note, you only have a small balance remaining.

It sounds like an error was made somewhere along the line. If it was
only a miscalculation and you really owe that money, then pay it. Only
if you don't actually owe them $60 should it be waived.
I suggest living off what you earn and pay cash if you are unable to
properly pay your loans off.

The worse thing you can do is borrow money from a family member or a
friend.

It sounds like a nice gesture and people do it for the right reasons,
but things generally turn bad quickly.

Because the family member or friend is always the bad guy when they
need their money back quickly.


Good Day

Hmm. I find Chase to be exactly the opposite, so you would have
trouble convincing me.

It sounds to me like maybe they didn't waive some of the fees.
Regardless, you should get a statement that explains where the
discrepancy lies.

Since a manager looked into this, and said he found a mistake, I don't
think this has anything to do with someone'e word. If someone made an
identifiable mistake, the bank doesn't have to abide by what someone
told you just for the sake of looking good. When mistakes are found,
they should be corrected, regardless of whose favor they are.

The good news is most of your debt is paid off.