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Excessive VISA fees
Posted Fri January 23, 2009 12:00 pm, by Cheryl S. written to Chase Bank
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First let me start by saying that we are very loyal Chase customers. My husband, Kevin and I have a direct deposit, checking account, savings account, home equity line, and 3 credit cards all with Chase Bank. My December VISA bill was due on 1/7/09. I noticed first thing on 1/8/09 that I missed the payment, promptly called, apologized, and paid it online, as I do every month. When I called, I asked the Chase rep if a late charge would be assessed. She said "yes" and that there was nothing she would do to avoid that. Today, when I received our January statement, there was a $39.00 late fee and in addition a $77.73 finance charge.
Let me add that we pay our balances in full every month, and have since we opened this VISA account (ending 4201). So, for a one day error, we are assessed nearly $120!!! I called Chase VISA Customer service this morning and was told by 2 reps that absolutely nothing could be done to help. Both reps explained that this is a relatively new policy that does not allow tham to waiv fees any longer.
At minimum, I would like, as a courtesy for the finance charge to be waived. It seems to me that Chase would gladly lose a loyal customer rather than $120? It was a ONE DAY error, and the fees assessed are VERY excessive. I hope that SOMEBODY at Chase listens and reconsiders. I understand that the banking industry as a whole has suffered recently, but climbing out of the mess ON THE BACKS OF GOOD CUSTOMERS is just wrong.
I sincerely hope you reconsider this new policy, as it really punishes unfairly good customers who, as we all do, will make an occasional mistake. Those mistakes should not be acknowledged in a way that causes Chase its loyal and good-standing customer base.
Sincerely,
Cheryl S.
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I don't understand... $78 for a finance charge PLUS the late fee? What is the finance charge for? What was your balance? I mean, I know you pay it off in full every month, but how big does the balance have to be in order to incur $78 in interest (is "finance charge" interest?) in just a month? That's nuts!
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by Commander-X-23 Posted Fri January 23, 2009 @ 7:17 PM
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You are asking for a policy to be broken, and there just isn't a good reason to demand that it is done. You were late and you admit it. This is kind of like insisting a police officer let you go without a ticket you deserve.
I thought you might ask for the late fee to be credited. But, since you say you were late, I can see why you didn't.
The problem is, since you agree that you were late, the clause in your contract regarding the assessment of finance charges kicks in. So if you get one, you get the other.
In the old days, when payments were sent by mail, you could get away with calling the bank *before* the due date, to let them know you were going to be late (a day or two) They could put a note on your account, and you wouldn't be charged. But today, when things can be done over the phone or internet, the delay of the mail is eliminated and it is logical they would stop forgiving true lates. Regardless, you called after the fact.
The thing about finance charges is this - it looks huge, because you think "I was just a day late". But the way the bank looks at it is "You had our money ever since the purchase and then for the grace period, and you paid no interest at all. The benefit of the grace period is totally withdrawn if you pay your bill late." So you really had the money for up to 1-1/2 months. If you carry a balance, my guess is you are actually further penalized, with some interest on the outstanding balance as well.
The moral is, pay your credit card bill on time, and in full (every month). From the interest you were charged, unless your monthly purchases were around $4000-5000, I think you must be carrying a balance.
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by Nate. Posted Fri January 23, 2009 @ 4:12 PM
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First, be advised that RowdyRetailer states his philosophy to every credit card letter, don't let it throw you off.
Second, you were clearly in the wrong in this situation. Remember that we as humans always make mistakes, and sometimes there are negative consequences in the process of doing so.
You admit to being late, it's not their problem, it's yours. Chalk it up, pay the fee, be more diligent in the future when paying your bill on time, and move on with life. $120, while inconvenient, is not the end of the world.
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Credit card companies care nothing about people or their situation, they are a bunch of snakes, and you go bit by them. When you play their game, they always win. You may be able to go for years playing their rewards game, but in the end, they win, you lose.
I see that you always paid off the entire balances. Some people that play with the snakes, do the exact same thing, and sing the praises of their card. They hoot and holler and say how smart they are and how they are beating the system, but unfortnately, the snakes won, you were bit.
Its time to break free of the credit card companies, and do something radical, pay cash, cut up your cards. You will no longer be slaves to them. Some disagree with that statement, but it is from the good book. When you sign the dotted line to them, you are held to the agreement, in essence, they own you, you are a slave.
Some will say, oh you need to be responsible with your debt, that is like a responsible drunk, you can sqeek by for a while, but in the end, you lose.
Cut up your cards, and consider cutting the lifestyle to get rid of your home equity debt, every debt is a noose around your neck. In this economy, it is wise to not have any debt.
Good Day
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