HOME SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP!
Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

Channels
» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Newsletter

Sign up for PlanetFeedback's "Consumer Café" email newsletter!





Excessive VISA fees

Posted Fri January 23, 2009 12:00 pm, by Cheryl S. written to Chase Bank

Write a Letter to this Company  |  Rate this Company


First let me start by saying that we are very loyal Chase customers. My husband, Kevin and I have a direct deposit, checking account, savings account, home equity line, and 3 credit cards all with Chase Bank. My December VISA bill was due on 1/7/09. I noticed first thing on 1/8/09 that I missed the payment, promptly called, apologized, and paid it online, as I do every month. When I called, I asked the Chase rep if a late charge would be assessed. She said "yes" and that there was nothing she would do to avoid that. Today, when I received our January statement, there was a $39.00 late fee and in addition a $77.73 finance charge.

Let me add that we pay our balances in full every month, and have since we opened this VISA account (ending 4201). So, for a one day error, we are assessed nearly $120!!! I called Chase VISA Customer service this morning and was told by 2 reps that absolutely nothing could be done to help. Both reps explained that this is a relatively new policy that does not allow tham to waiv fees any longer.

At minimum, I would like, as a courtesy for the finance charge to be waived. It seems to me that Chase would gladly lose a loyal customer rather than $120? It was a ONE DAY error, and the fees assessed are VERY excessive. I hope that SOMEBODY at Chase listens and reconsiders. I understand that the banking industry as a whole has suffered recently, but climbing out of the mess ON THE BACKS OF GOOD CUSTOMERS is just wrong.

I sincerely hope you reconsider this new policy, as it really punishes unfairly good customers who, as we all do, will make an occasional mistake. Those mistakes should not be acknowledged in a way that causes Chase its loyal and good-standing customer base.

Sincerely,
Cheryl S.


Reply



Log In/Create an account | 9 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.

by RedheadwGlasses Posted Sat January 24, 2009 @ 12:15 AM

I don't understand... $78 for a finance charge PLUS the late fee?
What is the finance charge for? What was your balance? I mean, I
know you pay it off in full every month, but how big does the balance
have to be in order to incur $78 in interest (is "finance charge"
interest?) in just a month? That's nuts!

Reply


Many CC companies do "two-cycle billing" by olie Sat January 24, 2009 @ 9:45 PM

by Commander-X-23 Posted Fri January 23, 2009 @ 7:17 PM

You are asking for a policy to be broken, and there just isn't a good
reason to demand that it is done. You were late and you admit it.
This is kind of like insisting a police officer let you go without a
ticket you deserve.

I thought you might ask for the late fee to be credited. But, since
you say you were late, I can see why you didn't.

The problem is, since you agree that you were late, the clause in your
contract regarding the assessment of finance charges kicks in. So if
you get one, you get the other.

In the old days, when payments were sent by mail, you could get away
with calling the bank *before* the due date, to let them know you were
going to be late (a day or two) They could put a note on your
account, and you wouldn't be charged. But today, when things can be
done over the phone or internet, the delay of the mail is eliminated
and it is logical they would stop forgiving true lates. Regardless,
you called after the fact.

The thing about finance charges is this - it looks huge, because you
think "I was just a day late". But the way the bank looks at it is
"You had our money ever since the purchase and then for the grace
period, and you paid no interest at all. The benefit of the grace
period is totally withdrawn if you pay your bill late." So you really
had the money for up to 1-1/2 months. If you carry a balance, my
guess is you are actually further penalized, with some interest on the
outstanding balance as well.

The moral is, pay your credit card bill on time, and in full (every
month). From the interest you were charged, unless your monthly
purchases were around $4000-5000, I think you must be carrying a
balance.



Reply


Thanks for doing the math by RedheadwGlasses Sat January 24, 2009 @ 12:18 AM


Oh by the way, donno by RedheadwGlasses Sat January 24, 2009 @ 12:20 AM

Policy, Shmolicy by godsmackgrrl913 Mon February 23, 2009 @ 3:01 PM


by Nate. Posted Fri January 23, 2009 @ 4:12 PM

First, be advised that RowdyRetailer states his philosophy to every
credit card letter, don't let it throw you off.

Second, you were clearly in the wrong in this situation. Remember that
we as humans always make mistakes, and sometimes there are negative
consequences in the process of doing so.
You admit to being late, it's not their problem, it's yours. Chalk it
up, pay the fee, be more diligent in the future when paying your bill
on time, and move on with life. $120, while inconvenient, is not the
end of the world.

Reply

by RowdyRetailer Posted Fri January 23, 2009 @ 8:45 AM

Credit card companies care nothing about people or their situation,
they are a bunch of snakes, and you go bit by them. When you play
their game, they always win. You may be able to go for years playing
their rewards game, but in the end, they win, you lose.

I see that you always paid off the entire balances. Some people that
play with the snakes, do the exact same thing, and sing the praises of
their card. They hoot and holler and say how smart they are and how
they are beating the system, but unfortnately, the snakes won, you
were bit.


Its time to break free of the credit card companies, and do something
radical, pay cash, cut up your cards. You will no longer be slaves to
them. Some disagree with that statement, but it is from the good
book. When you sign the dotted line to them, you are held to the
agreement, in essence, they own you, you are a slave.

Some will say, oh you need to be responsible with your debt, that is
like a responsible drunk, you can sqeek by for a while, but in the
end, you lose.


Cut up your cards, and consider cutting the lifestyle to get rid of
your home equity debt, every debt is a noose around your neck. In
this economy, it is wise to not have any debt.

Good Day

Reply




Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2010 © All Rights Reserved PlanetFeedback.com | Web by Cicada