LOUSY AND LITHARGIC SERVICE OF CHASE BANK........

Posted Wed August 11, 2010 5:10 pm, by Kalpita P. written to Chase Bank

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Dear Friends,
I would like to share my expereince with all of you and probably you might suggest me what to do with Chase Bank...


I got laid off, on july 16,2010 filed for unemployment, which approved and first installment of money deposited in my account before JULY 30TH 2010 in form of direct payment card, which is normally being issue by Chase PAYMENT CARD DEPT.
I called CHASE PAYMENT CARD 1-877-221-1634(as per labor dept's web site)between July 20 to August 11, (Including today) more than 25 times...
Allmost everyday....
what chase staff does?do u know....
you would get connected and would be put on hold for hours and hours untill they would close for the day....or you get tired and give up...

I called almost everyday...in last 15 day, waited for atleast 2 hours everytime...only two times chase customer care specialist came on phone to inform me there would not be sending any card to me as there in no instructions from labor department.

I have confirmed with labor depart at leat 10 times, that I have been approved for UI and money has been deposited in my acct., which can be verified by visiting labor depart's web site too, and I must have been received my payment card by now.
It has passed more than 3 weeks.

But chase bank, their specialist and their system has no information and do not want to send me any direct deposit card.
first of all
there phone number 1-877-221-1634 is big headache...
nobody picks up phone , customer can wait for hours and hours.... they don't care..
to day, on August 11, 2010 1 HAVE BEEN WAITING ON 1-877-221-1634 since last 2 hours and 15 minutes . I have started my call at 2: 50 p.m. and my watch is showing me time 5 :15 p.m. now, nut no luck....
nobody is picking up the phone.....so .forget about any help from them... even if it is your money....

Does any one have ANY IDEA HOW TO DEAL WITH THIS CHASE BANK?


Thanks.....

MS. PARIKH(This is my last name)

CHASE SHOULD IMMEDATELY SEND ME MY PAYMENT CARD WHERE ALL MONEY FROM LABOR DEPT. HAS BEEN DEPOSITED AND
SHOULD SHUT DOWN THEIR BUSSINESS IF THEY CAN HANDLE PHONE CALLS?
WHAT ELSE THEY WOULD HANDLE?

MS. PARIKH