Customer Service

It is really extremely simple - if you aren't the POA, a coowner, or
the owner, you aren't getting any information about the account.

This is what most of us would want. You you are doing the SIL a
favor. What you are doing isn't in accordance with bank procedure,
however. You should not have the acct PIN if you don't have bank
authority to use the account.

If you had a power of attorney in your possession they could have
given you the receipt. (and I would have fought them tooth and nail if
they wouldn't) I have to make deposits for a few of the agents here
where I work, and have a "limited power of attorney" for these. But I
always use a live teller as opposed to the atm machines for this very
reason. The account balance is never on the receipt because I'm not
the account holder, but the deposit amount always is. :)

You should be glad that they do this for security reasons.

If you needed a receipt to check for the deposit, why not just use the
ATM again and select the "check balance" option?

I went to your bank today and told them that my dad, Gary N., needed
me to find out the balance on his account. "Of course, checking or
savings," the smiling teller asked me. "How about both?" I replied.
She gave me the info, and when I asked if I could get some cash out
for my "dad," as he could not make it to the bank easily, she gladly
handed me $1,000.

What GREAT customer service your bank has!

You should be thanking them for not giving you that information.

Your name is not on the account, and the bank has no clue who you are.
For all they know you could have stolen that card. If someone has
power of attorney, have them go to the bank and see if the money got
deposited. Or if you have online access, use that.

The bank is only trying to protect the account holder. Don't expect
them to change these policies at all. They are trying to prevent
identity theft.

Yes, THANKING them. They don't know you from Adam and there are SO
many shady scenarios where someone could attempt to gain access to an
account by doing EXACTLY what you did in that branch.

My husband used to work in a Bank and he had to deal with the fallout
from people's account's being compormised and they got taken for
everything they had - all because someone was careless with
information.

& you are not even the actual customer here, so how did they
demonstrate poor CUSTOMER service to you?

Inconvenient? Sure - Blatantly rude? Absolutely NOT!

Cut the sarcasm, improve the grammar, and - most importantly - send
the person with the Power of Attorney to the bank to request
information.

In the Age of Identity Theft, no bank representative in their right
mind would provide account information to someone not authorized to
access it.

This is not an issue of bad customer service.

Chase Bank was 110% correct in the way they handled this situation.
If it was your personal account would you want them to give out
information to someone who shows up with your ATM card and PIN #
having no idea how they were obtained? What if your wallet were stolen
- - would you want your bank to just take the thief's word for it?

True - - you weren't trying to withdraw money, but you were still
asking for account information.

This is obviously a privacy issue and you had no right to know whether
or not the deposit was credited as it's not your account.

And having your son-in-law move his account to another bank isn't
going to make any difference if this situation presents itself again.
No financial institution should give out account information to
someone who is not authorized to have access to the account.

You should, instead, be happy that they are protecting your
son-in-law's privacy.

If the bank was open, why didn't you do the deposit inside?

Sorry, this isn't terrible customer service; it is the bank enforcing
privacy lawas that protect your son-in-law. If it is not your account,
and you don't have POA, then they cannot give out any information.

While you can make deposits into accounts, his mother, the one with
POA, is the one who should be callng for information.

This is easy. His mom has POA. She's the one that needs to be taking
care of his affairs. Unless you, personally, have POA, you are not
entitled to do so.

Yes, it was nice of you to take care of this for him. But unless you
can show the bank manager that YOU have POA and have legal authority
to his account, then you cannot expect that they'll provide you any
information.

Simple solution: mom needs to bring in her POA documentation and ask
the question. At the point, the manager should give the answer.

The manager 100% did the right thing. Imagine how annoyed you'd be if
a bank manager gave out information about YOUR account to someone.