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Illegal NSF fees
Posted Fri July 31, 2009 10:02 pm, by Katie M. written to Chase Bank
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I do not use a checkbook, and like most other financial institutions, when you call the bank, the bank tells you your balance, and then available balance, which Chase does not. I used my debit card all weekend on small purchases. Chase waited to put all my debits through on Monday, and funny enough they put through my large check first and then all my debits. They debit your account w/the highest amount first, not as they come in, so they can charge the most fees. So instead of one fee, I think I got five. I was just going to not use the account and leave it negative after they refused to pay the fees. Now, I check my balance today, and they charged an extended fee....apparently for keeping it negative five days!!! My dad's friend is a lawyer and said Chase is getting a massive amount of lawsuits d/t their fees, and is changing the policy. He said I would have a case, but it's a lot of hassle for not that much money. Well in this economy, any money is good money. I have vacation time in two weeks, and I assure you I will be gathering all of my information and coming to his office!!!!!!!!
Charge me one fee, not 5!! And not an extended fee, but they won't.... I already called them. This is just a warning to everyone who visits this website. I've never heard anything but negative things about Chase, and I see why!!!
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by ahodges Posted Thu September 3, 2009 @ 12:54 PM
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Chase Bank is corrupt!!
I had $900 check clear my account. I had the funds to cover the check but had asked my landlord to hold the check until I got paid. Unbeknown to me, she deposited the check earlier I had expecgted. I continued to use my debit card for small purchases. $2 here, $4 there... etc... My account went negative and Chase continued to allow me to make purchases and charging me $35 for each purchase. I was never denied by the merchant. My account went over $800 negative... They only way I knew I was so negative was when I went to withdraw cash and saw the negative balance. I immediately called chase to discuss the matter. I was told that Chase's new policy was to only allow each person $70 refund in one calendar year. I asked why I had not been notified about this "new" policy. The agent did not say much.. was very quite and seemed to be very "Programmed" as to what to say. She continued to repeat, "I'm sorry, but there is nothing I can do". I agree that we, the account holder, is responsible for balancing our own account. But what I can't seem to understand is why Chase would allow me to make purchases using my check card if I had no money in my account, or.., whey I was $500 negative...?? This is complete negligence on their part. I keep my money in the bank and expect to be treated as a customer. There is no customer service is this scenario. I imagine many people are experiencing the same with Chase. Needless to say I was quite upset with Chase and have since closed my account with them. I would be embarrassed to work for Chase..!! I'm looking forward to the class action so I can get my money back..
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The reality is, NSF fees in general are illegal. State laws, case law and the common law only allows actual damages when a contract is breached. The reason for this is that otherwise everyone would be writing into contracts all sorts of fees, fines and penalties that bear no relation to actual damages of the parties when a breach occurs. It would create chaos in the business world.
In this case, banks are charging excessive fees, fines and penalties and it is creating havoc in that no actual service or product is being produced--the banks are getting money for nothing and that does cause a collapse in the economy. It's the same reason why stealing is illegal.
So when people say "just balance your check book" no problem, well, maybe people have better thing to do and that is their choice. Banks legally can only charge the actual damage they suffered, which in most cases is just pennies.
for more info, check out my blog at blogspot.com at nsfbankcharges.blogspot.com
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by aubro Posted Fri August 21, 2009 @ 11:47 AM
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I HAVE ALSO HAD THIS NIGHTMARE WITH CHASE.
I AM UNEMPLOYED (HOPEFULLY FOR NOT LONG)AND RECIEVING
UNEMPLOYMENT COMP. WHICH I HAVE DEPOSITED INTO MY CHECKING ACCOUNT. I NEED MONEY ONE DAY TO BUY FOOD FOR MY FAMILY . I CHECK MY ACCOUNT AND I HAVE A BALANCE. OF 125.00 I CHECK TO SEE IF THERE ARE ANY PENDING TRANSACTIONS,AND THEY SAY THAT THERE ISN'T ANY.SO I WITHDRAW 10.00. THE NEXT DAY I CHECK AND THERE WAS AN 120.00 DEBIT TRANSACTION THAT I HAD MADE A WEEK AGO THAT HAD BEEN PAID.
SO CHASE PULLED ALL THE SMALLER TRANSACTIONS,AND CHARGED ME 175.00 OVERDRAFT FEES..
MY UNEMPLOYMENT CHECK WAS DEPOSITED,AND THEY TOOK THE FEES AND LEFT ME NOT ABLE TO PAY SOME BILLS, THAT I COULD HAVE USED THE 175.00 TO PAY THEM WITH. I CALLED AND ASKED WHY DID THE 120.00 DEBIT NOT SHOW AS A PENDING TRANSACTION AND THE TOLD ME THAT AFTER 5 DAYS THE TAKE IT OFF THE SYSTEM. ITS FUNNY HOW THEY JUST SO HAPPEN TO PAY PERSON WHO I HAD MADE IT TO, AFTER I HAD WITHDRAWN THE 10.00. I WAS REALLY DISGUSTED.
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by kevin m. Posted Wed August 12, 2009 @ 2:48 AM
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Are you kidding me? if Im your customer and I barrow one dollar to buy some food. you know its coming back to you, but you charge me 35$ for a negative balance and 35$ for barrowing money. Thats 70$ for barrowing one dollar? Even though you already make money using my funds to generate interest. you are trying to say that you can understand that? I should have balanced my account? You know the difference between people who break in your house and chase? The people who break in my house are probably broke. Chase has so money these niccas are buying banks. top five banks in america easy. Chase has so much money they are buying BANKS. Not just the small one's either. A billion dollar bank. How do you live with yourself stealing from hard working individuals? You know there was a time when you could actually depend on banks. And for all the accomplance helping J.P Morgan steal from you all have been taught to turn your head and think this type of robbery goes untouch but for a few dollars you all are helping him rob people. I hope all the chase customers take all there money out for one week, just to have one of the richest bank change there policy on FEES... Amen
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by kevin m. Posted Wed August 12, 2009 @ 2:36 AM
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I go into chase to open a business account. I tell the salesman no me and my wife would like to just open a business account for my business. He says you should also open up a checking account. You don't have to worry about fees. You own a house, this puts you in a better checking account. Don't know the name of the account was but he seems nice, I said why not. Well they start my account off with a negative charge saying it was a fee. Guess me owning a house wasn't taken into account. "o my fault they say, let me waive that fee for you." A few days later while the the checking account was positive balance I deposit cash into the ATM around six o'clock in the evening. The bank has a hold on cash deposit, but check this out they have a money counter verifying the money is there. Isn't that the point of having a cash counter at the ATM? Well I began to buy things using my debit card. Would you believe if you make a purphase that is suppose to show a pending transcation just like my pending cash deposit would go thru the next day but my cash deposite places a hold for almost three days. What in the world kind of business is the 3rd largest bank running? Why did we give a bailout to one of biggest banks in American history? They have so much money they bought another bank. Why are they ripping us off? Why are the people who work for chase turning there heads as if they have gotten use to it? You know people love to bash our troops for doing what they do but at lease our troops are here to defend our nation even if they are called to do some acts that are less than honorable. I believe the people who work for chase is even worst. CHASE I pray for you,
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by PepperElf Posted Tue August 4, 2009 @ 7:21 PM
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most banks will suggest that you keep a balanced checkbook.
Even if you don't use checks, you can still use the little notebook that goes with them to keep track of usage.
My mother has been doing that since she had her first account I think... so she's been doing it over 60 years. even if she spends money online or uses her card, she writes it down in the book.
it is very very rare that her book isn't balanced.
and... calling up the bank doesn't really remove the need to keep track of spending.
i don't know about chase but i know with bank of america when i check my online statement it actually lists what checks or debits are still pending.
the simple fact is... it is the responsibility of the account holder to maintain an accurate account of what money he or she has.
yes it's nice to call up the bank and ask, but... if a personal account is kept, that means you can also make sure the bank is doing their accounting properly too.
if you only rely on the bank to be accurate... they could just take money out of your account by accident and.. who'd know? the account-holder who's not keeping track of the account won't know that's for sure. but the one who keeps a personal ledge will know right away and will be able to call up the bank and ask "what's up with this discrepancy?"
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by petalmom Posted Sun August 2, 2009 @ 8:45 PM
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Your lawyer friend is dead wrong as you agreed to these terms when you opened your account. I recommend that you spend your vacation learning how to keep an accurate check register.
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You may not write checks, but you still have to KEEP TRACK OF THE MONEY YOU SPEND.
What is wrong with parents not teaching this to their kids when they get debit cards? What the heck is going on??!??!?!?!
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by SusanB Posted Sat August 1, 2009 @ 12:15 PM
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No matter what spin you put on this you overdrafted your account and are being charged the associated fees (including the extended fee) in accordance with the terms and conditions of your account. Does it seem right and/or fair that Chase posts debits highest to lowest in order to maximize the fees they can charge? No. But is it the way it is and is it the account holders responsibility to make sure they have sufficient funds to cover all authorized debits no matter the order they are posted? Yes.
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by MA Cunningham Posted Sat August 1, 2009 @ 10:19 AM
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and then say Chase posted your "large check" first, causing the subsequent charges to bounce the account.
So was the check written before the charges or not?
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by Nate. Posted Sat August 1, 2009 @ 12:15 AM
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If you had sufficient funds in your account to cover the balance, then this would have never occurred. You should keep a paper record of your transactions. You are correct, most people don't. I personally don't, but I track it electronically. It is really easy to use Quicken or similar software. I keep an electronic record, and then my bank emails me and tells me a file is ready to download, and it compares my transactions I have recorded against the statement. Winging it by online banking or phone banking is not the way to go.
You got charged fees and rightly so. Also, the extended fee is pretty common too. Pay up, it's your fault, not theirs, so you owe them.
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by Donno Posted Fri July 31, 2009 @ 11:23 PM
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Are the fees excessive? Yes. Did you earn them by not keeping track of your balance? Yes. What happened to you comes as no surprise at all. This should serve as a wakeup call to you, more than as a warning to others.
You simply can't rely on anything other then a check register (obviously) to track your balance properly. A lot of people try to, and they end up precisly where you are - with overdraft fees. YOU are the one who knows what debits and credits are expected. The bank's computers can't tell the future, including whatever items are pending.
Tracking your balance is something you can do with grade school math. I round off items and keep my balance in my head. I leave an extra $200 in the account just in case.
If you can't do it mentally, put it on paper. But don't rely on the internet or calling the bank - it won't work.
You can posture about legal actions, but what you describe happens thousands of times each day. And most all of the banks do the SAME thing - it is NOT just Chase. Banks process the largest transaction first, and people who haven't verified their balances often end up with a bunch of small items triggering ISF fees.
This is ultimately your responsibility. Either track your balance properly, or suffer the consequences. Even with reform, you will still get at least one overdraft each time you screw up.
Do some research if you don't believe me. There are tons of complaints on this site, sprinkled across most all the banks you can think of. You need to make the change required to save yourself money. Changing to a new bank won't do it.
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