Failure of Chase to back up their consumer

I thought this looked familiar. Click on the good Dr's profile to see
his original letter to Target. The following is the best response he
got (which he ignored). Obviously Dr. Allen was bestowed a degree a
few notches higher than he deserves.

Dr. Allen didn't respond to anyone's comments last time, so we don't
need to waste too much time on him.

omalleyc wrote this reply to the OP's original post:

"Aurora Electronics (UK) Ltd.
Unit 2, Shires Industrial Estate
Essington Close,
Lichfield
Staffordshire
WS14 9BW
United Kingdom

Fax: 01543 252827
Email: sales@aurora-ltd.co.uk

You have a better chance of getting a satisfactory resolution by
contacting them directly. Target is under no obligation to return an
item, defective or not, when their 90 day time period has passed.
Your
complaint should be with the manufacturer. If you're savvy enough to
find a shredder online you should be savvy enough to locate the
manufacturer (contact information was probably also in the manual
that
came with the shredder)."

The credit card company gets involved when it's an issue of someone
else using your card, or you using your card in good faith but not
getting what you paid for.

It really isn't in the business of advocating on behalf of people who
have purchased items using the card. And if you actually bugged them
about this for five months, I really doubt that you use your card
enough for them not to be perfectly okay with you ditching your card.
Especially given that you shop at Target -- if you had bought a
custom-made diamond-encrusted golden shredder, maybe, but it takes a
lot of shopping to be a really special credit card user if you're
going to be all budget-conscious.

Do you have any evidence indicating that you attempted to return the
shredder within the time and in the condition allowed by the return
policy?

This is beyond pathetic.

Did you try contacting the manufacturer of the shredder? You are going
to the wrong people to do this.

Of course neither Chase nor Target are going to help you return a
shredder that your purchased one year and nine months ago and now
claim is defective. This is in no way a "failure of Chase to back up
their consumer" - - it's a matter that you are trying to return an
item outside of Target's return policy and Chase won't help you.

Good for them, I say.

Dr. or not, Target has a strict "within 90 days with receipt" return
policy and that's the end of the story.