Managers support Employee Theft and tell Customers to Close Accounts

I recently has a similar experience with Chase Bank in Colorado. I
have been a chase customer for over 15 years. Earlier this year I told
my 3 kids to save their money because I wanted them to open their own
bank accounts and start saving money. They saved $556 dollars over the
year from allowances and gifts. At the end of the school year each of
my kids gave me different amounts. My youngest gave me $291 cash plus
$34 I owed him, the middle child gave me $95 cash plus $33 I owed her,
and my oldest gave me $70 cash plus $33 I owed him. I'm a business
owner and frequently make deposits at the bank so I wrote down how
many type of bills (50s, 20s and 1s) they'd given me and my wife and I
each counted the money 3 times at home and I counted the money once
again when I reached the ATM at the supermarket branch. I inserted the
$441 cash into the envelope and recorded they amount on a deposit slip
and the bank deposit envelope. Since it was after 6pm the bank tellers
had left so I deposited the amount in the ATM. About a week later I
received a handwritten debit slip from the bank, claiming that I had
only deposited $341 cash. I immediately knew they were wrong, since I
had was so careful and had gone through the trouble to document what I
had received from my children. I checked the notes I had written and
they confirmed that the deposit was in fact $441. In all of the years
that I have done business with Chase bank I have never made an error.
I went back to the bank immediately to inform them of their error. The
lady(NM) I spoke to was informed me that no mistake was made on their
part. I insisted that I speak to someone else about this matter and
she directed me to the Claims and Disputes department (located in
Dallas). I contacted them and they informed me that there is nothing
they can do, they cannot even take my claim or dispute and that I must
return to the bank. Sensing that I was being given the runaround I
contacted the banker who setup my account at the University Hills
Branch, he has not returned my call after I left him a message. So I
instead go back to the bank and the only person who was apparently
able to help me is the same lady(NM) from before. This time I told
here again what happened and she then told me that she would contact
an assistant branch manager regarding the issue. I did speak to
someone else who'd called me day later from that supermarket branch
making the same claims as the other lady(NM), but she also informed me
that lady(NM) was responsible to emptying the ATM that day, and that
her cash drawer came up even. I am still awaiting a response from
Chase.

This is a case of human error. Obviously your wife or the teller made
a small (I think insginificant) error. To cause this much of a stink
though, is completely useless. No one is going to take it seriously.
I used to work in a business counting a LOT of money and on occasion
the first count would say one thing, then the second count would be
over/short the amount of one bill, cause they were stuck together or
something like that.
Please relax.

Ok, I agree that it was wrong for the teller to go and correct it
after the fact. Since she put $200 on the slip that is what you
should get. It isn't your fault she didn't count the money right in
the first place. You state that she "stole" $2.00 from you.
Did it occur to you that your wife might have not counted the money
right and did in fact give her $198? However, sheesh...to cancel your
account over $2?? Is $2 even worth it or is it just the principle of
the matter you are upset about? You aren't a victim of theft. I hate
when people just throw that word out. Theft is when someone knowingly
goes in and TAKES your money. Sounds like either your wife or her
didn't count the money right first off. Why you are screaming
"THEFT!" is beyond me.

I'm pretty sure that Chase isn't having their tellers steal $2.00 her
and $2.00 there to make up the slack in the home mortgage market!
That's absurd to even suggest that.

"He wanted to explain what happened but stated that T**** already
attempted to explain but I have a deposit slip for 200.00 and that is
what I expect to be credited."

So he started to explain and you interrupted him to basically tell him
you didn't care to listen to what he had to say? I guess I can
understand why he replied the way he did. It wasn't very
professional, true, but he sounds like he was exasperated.

Not being familiar with Canadian currency (and I admit I am assuming
this is Canadian currency), how common is it to have a $2 bill? In US
money, it's relatively uncommon and I think I would notice if I was
supposed to deposit a bunch of them and had one still sitting in my
wallet. Can anyone enlighten me?

I thought you had $2 COINS... called "twonees"


I have never seen a Canadian $2 bill.

There have been a few times when I was at work, and very tired, that I
wrote down the wrong amount on the deposit slip. The bank
automatically credited what I wrote and obviously didn't count the
money. Then I would get a nasty letter from my corporate asking why
the deposit made and the amount in the computer were different. At
some point the bank would fix it though, but it was a pain

I recently had a similar experience with Walgreens, when an
incompetent clerk was unable to help me with Medicaid Benefits because
she was ready to go home and, even though I waited on line for an
hour, she was still unable to verify any of my items on the computer.
Her big mistake was referring me to CVS.
I went home, calmed down and perused the Walgreens Website for a
"contact us" link. I sent my email, mentioning that her attitude was
inconsistent with their Mission Statement and her referral to CVS was
inconsistent with their Commitment Statement. The next day I received
a reply from the Store Manager, assuring me that he had identified the
employee and that the issue had been addressed. I went back to
Walgreens a few days ago and that particular employee was not there.
There was, however, a new cashier who was very engaging, competent and
accommodating, not only to me but to all the customers. I like
visible results!

I recently had a similar experience with Walgreens where the clerk did
not want to sift through the Medicaid barcodes in the computer and
suggested that I should go to CVS because their system is working.
Duh!
So I went on Walgreens' Website, found a "contact us" link, sent a
letter indicating that, not only did I stand on line for an hour, but
I was referred to CVS. I also cited the inconsistency her actions had
with both their Mission Statement and their Commitment Statement (I
knew that would go over like a lead balloon). The next day I received
an e-mail from my local store manager, who provided me with his full
name and asked that I introduce myself the next time I am in his
store. He also assured me that he had identified the clerk and had
dealt with the issue. The next day I went to the pharmacy and that
clerk was not there; but there was a very nice, mature, accommodating
woman in her place. :)
I like visible results!

If this was a cash deposit in person (even at the drive through)as you
say it was, they cannot adjust your deposit slip without your
permission. That is considered an alteration. You would have to be
informed of the math error or deposit inconsistency and then sign or
initial that deposit slip, or if she took the liberty of writing a new
one she needs to inform you of this if it's in person (unless the laws
have changed). Also your math is incorrect in your letter so I am not
sure if you had a two dollar error or two bills but it isn't adding up
to the amount you state.

So, let me get this straight, an error was discovered at the time of
the deposit and your wife was given a corrected deposit slip
reflecting the correction of the error. You don't explain how it is
that you are certain that there was, most definitely, $200 deposited.
You only state that you have a deposit receipt for $200 and one for
$198 but want to be sure that you have the full $200( which may or may
not be correct) deposited. Did your wife say anything when the deposit
slip was corrected? Did she count the money again, herself? Did she
just walk away?

This letter is hard to follow. Your wife *has* a deposit slip for
$200, but she was given a deposit slip that was corrected to $198.
Which one is it? Does she have two slips?

If a live teller corrected a cash count, they should tell the
customer. I am assuming it was a live teller because the you said you
drove away with a corrected deposit slip. I can't imagine why your
wife still has a deposit slip with $200 written on it, unless your
wife made a duplicate for herself.

This sounds like a communication breakdown somewhere, not a theft.
What teller is going to steal $2? It just isn't worth it. If they
stole a small amount from several customers, there chances of being
caught are quite great.

I bartend so I deposit a lot of cash. I have to say, I would be mad if
I deposited a certain amount of cash, that both I and the teller
agreed was there, only to be told it was short later by someone who
never counted it.Was the deposit made with a teller who verified the
total at the time? Or did you deposit at the ATM. If it's the ATM I
guess you never know what happened. But I must say, if it was at the
teller and that's what they told you was there, I'd be mad too.
However, you should lay off the baseless and ridiculous accusation the
teller stole $2.

I have actually had this happen to me as well. I deposited what I
thought was something like $400.00. Got my deposit slip for $400.00,
then the next day I was checking my balance online and that deposit
was only $380.00. I was off by $20.00. I called the bank and they
explained to me the tellers drawer was off and the research department
tracked it to my deposit. I was ok with that, my mistake.

I seriously doubt that the teller would risk her job for $20.00 let
alone $2.00. They have plenty of security measures in place to prevent
this kind of theft and to prove their employees are not ripping off
customers.

I can write a deposit slip for oh I don't know $1,000.00 and then only
deposit $100.00 and then get all upset and indignant when they
rightfully change my deposit to $100.00. But wait I wrote $1,000.00
on my deposit slip and that is what I want credit for by golly!!!!

No bank teller is going to risk her job (and future jobs in other
banks) by stealing $2 from you. Your wife miscounted, the teller
miscounted the first time, and someone caught the mistake later when
balancing the drawer.

You're going to close your accounts based on a $2 mistake that, in all
likelihood, is your or your wife's fault?

Cut off your nose to spite your face much?

What we have here is a case of you accusing someone of theft.

Let's put aside the question of what the deposit slip says, for a
minute.

How do you KNOW that money was stolen? Do you really think it's fair
to accuse someone of stealing money, without proof?

I find it hard to believe that a bank employee would risk their job
and jail over $2 (or is it $4?). If someone is going to steal, it
needs to be at least $20.

Sure, there are those patient types that steal a penny a day. And in
40 years, they've amassed thousands of dollars.

So, unless you have some proof that money was actually stolen, drop
that argument.

Instead, focus on the facts. When you made the deposit, who counted
the money? I presume that the teller counted out the bills and handed
you a receipt stating what her count was. Right?

If that's the case, you question to the bank manager should be around
why the teller's original count is not being accepted. Make no
accusations. Just as the question politely.

I'm going to guess that when you spoke to the manager, you got the
"close your account" reply because you were using an angry tone and
were accusing his employee of theft. While he may well have crossed
the line, I'm sure that you'll agree that if someone calls you and
accusing one of your employees of stealing, you MIGHT make a comment
like that. No?

Anyone here work in a bank? My understanding is that the "deposit
slip" (receipt) is not binding if a later counting of the deposit is
shown to be different.

I'm confused - - 98 x $2.00 equals $196 not $198.