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Charges for calling our own voicemail
Posted Thu March 6, 2008 3:04 pm, by Amy V. written to Cingular Wireless (now ATT Mobility)
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On a recent bill, my husband and I were shocked to learn that once we exceeded our allotted "daytime" minutes, if we were to call our voicemail during what is considered "daytime" to check our messages we were getting charged the standard .45 cents a minute!
Our second complaint is regarding what is considered "day" time minutes - how can Cingular consider evenings, up until 9pm at night "day" time?
First and foremost, we would like Cingular to discontinue charging us for calling our own voicemail, regardless of what time we choose to call our voicemail to retrieve messages.
Also, we would like to see the "day" time minutes amended to true "day" time hours, such as 6am - 5pm.
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by ntxwire4 Posted Fri March 7, 2008 @ 3:36 PM
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I'm gonna fill you in on something regarding voicemail. Voicemail is maintained by a 3rd party. This is why it's considered an outgoing call.
The reason it's set up this way is for two reasons. First, every time you changed to a new phone, you would lose all of your saved messages (if you have any). This doesn't matter to most people, but when my friend's mother passed away, his father was able to go into his voicemail and listen to a saved message of his wife telling him that he loved him.
Second reason is that it would be a serious inconvenience for everybody to have to reprogram their voicemail every time they get a new phone.
That being said, if you need to check your voicemail during the day and you're close to your minute allowance, then just call your cell phone from a landline and hit the # or * key (don't have cingular so I'm not sure which one) and that will take you into your voicemail without using your minutes
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Isn't this the kind of criteria upon which someone CHOOSES a calling plan and provider? How can you not know this stuff? I have never owned a cell phone, and that just seems like basic stuff you'd find out before signing up for any calling plan.
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by All About the Branding Posted Thu March 6, 2008 @ 4:10 PM
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Not sure how long you've had your plan... or even what plan you're on.
AT&T's current definition of "Nights & Weekends" is 9pm-6am. The call must start and end within that time period. (For example, if you start the call at 8:58pm, it's considered "day").
They offer, for an extra $9/month ($17 for family plans), 7pm-7am.
As for the voicemail, you are making a call. Even though it's to AT&T, it's still a call. While some providers may consider this "mobile-to-mobile," my experience is that many do not.
They are unlikely to change either of these simply because you ask them to. That is, unless your contract is up and you threaten to go to another provider. Then, they MIGHT offer you something (like the free 7-7 plan). But only if you're out of contract.
All of this (other than that last part) is on the AT&T Wireless web site.
Of course, if you have a "legacy Cingular" plan, it's possible that this could be different. If you used to have longer N&W hours or used to have free voicemail, and they took it away, you might have a legit reason to ask to be let out of your contact.
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