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 The billing nightmare with Cingular just never ends!
Posted Tue November 28, 2006 12:00 pm, by Earl P. written to Cingular Wireless (now ATT Mobility)
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Judgement error in handling overdue accounts
I cancelled service after years of inaccurate billing service.
Yesterday I received a past due notice, but did not receive a final bill. I was awakened this morning by a machine generated call. Due to a very recent death in the family, I immediately responded and was connected with a VERY RUDE female from Asset Management demanding immediate payment. I explained I had received the bill yesterday and she became more condesending and abrupt insisting I had to pay immediately or I will be reported to a credit bureau. She insisted I can not pay Cingular (A LIE) and I must pay her NOW! I hung up.
A couple of hours later. I received the same phone call with a recorded message. I called and after looking at my account, I was transferred several times until I spoke with a male. I explained the same story to him stating I did not receive a bill just a past due notice and he became abrupt and as much as called me a liar and deadbeat. He, too, insisted I have to pay him and not Cingular. I hung up when he raised his voice in anger. This company should change its' name by changing the "t" in Asset to an "s"
I hung up and called Cingular and to my surprize, I was able to speak to someone who politely handled the situation and is sending me a copy of the final bill so I can review it. I quit Cingular because of many many months over the years of having to call to correct billing errors.
Cingular, Please get a different collection agency and don't be so quick to turn over customers. At least one courtesy call would be in order if a bill is overdue.
This will reflect on my attitude toward your company and you can be assured I will be very vocal within my sphere of influence.
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by fk Posted Thu December 7, 2006 @ 5:17 PM
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I was incorrectly charged an early termination fee by Cingular.
Eventhough I confirmed with my Cingular sales rep twice that I was
not under a timed contract, he conveniently forgot that we had
discussed it. I never signed a contract for the service. After being a
5+ year customer,I will never use Cingular for cell service again.
Besides Verizon reception is much better. I am currently filing a
complaint with the State Attorney General and will move forward with a
Small Claims Court petition.
fkc Chicago,IL
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by Carissa MacMurtrie Posted Thu December 7, 2006 @ 12:01 PM
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My mother has been having billing problems with them too. She
originally had her service through AT&T, ever since they merged with
Cingular she has been having problems. They are posting her payments
to her AT&T account which they've told her is closed. Since they are
applying the payment incorrectly they are sending her late notices. My
mother is never late on her bills! I would have canceled and gone with
another company long ago too!
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by JonathanL Posted Thu November 30, 2006 @ 12:07 PM
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I canceled Cingular several years ago over a number of issues but one
of them was incorrect bills. The final bill was for something like
$115. After probably a total of an hour or more on the phone with
customer service (including several promises of calls back from
supervisors that never came), I finally managed to lead them through
the errors and get it down to the correct amount (under $30), which I
then paid.
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by dawniedawn67 Posted Wed November 29, 2006 @ 9:47 AM
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I work part-time for a company that offers pre-paid phone service.
Most of our customers are former Cingular customers who say they will
NEVER go back to Cingular.
Eventually someone will wake up and realize that they're losing a
large number of customers!
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I've got a friend that has Cingular service. She had some trouble with
billing yesterday. She's had the same trouble before.....I've sent her
a copy of your letter to read. You're not alone.....I'm glad you
voiced your opinion!!
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