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 Add-a-line has gotten very expensive
Posted Sun December 16, 2007 4:27 pm, by Ronda B. written to Cingular Wireless (now ATT Mobility)
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I've had an account with Cingular for over 5 years now, this summer i added a line for my daughter who was going off to college at the time and the only cellular services available in Cochran, GA are Cingular, Verizon, or T-mobile since i've enjoyed my service w/ Cingular i decided to add a line for her. Since then my bill has been sky high over $200 or a little less so i've decided to remove my daughter's line when i called Cingular about this cancellation i was told i'd have to pay a $175.00 cancellation fee and the remainder of the bill which is a lot of money for a single parent trying to pay for their child's education what i want to do is remove my daughter not pay the cancellation fee and get her the Cingular go phone, i've been a loyal customer and plus i'll still keep my line on w/ Cingular i just want to remove her from my line, i'd like someone to listen to my suggestion and complaint and handle it on an individual basis.
I'd like someone from Cingular to listen to my problem waive the cancellation fee because i am keeping my line open i'd just like to cancel the line i added for my daughter, if she could i'd like for her to keep her cell number and get the Cingular go-phone which is a lit cheaper than having her on my line.
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by SusanB Posted Mon December 17, 2007 @ 7:57 PM
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Since Harleycat is correct - - you signed an agreement and can't get
out of it without paying the ETF - - it sounds to me like you need to
have a chat with your daughter about her cell phone usage (voice &
text). If you get her a Go Phone it's going to cost you more because
the cost per minute is much higher so in the end it won't be less
expensive.
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by Jeffrey Posted Mon December 17, 2007 @ 8:07 AM
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Is the "Go Phone" plan a contract one? If not, then you can't just
switch.
When you signed up, were you a single mother with a daughter in
college? If so, what's changed that now makes it hard for you to pay
the bills? Our assumption is that your daughter is using up her
minutes (or texting or downloading or whatever). Is this what it is?
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by calm Posted Mon December 17, 2007 @ 8:01 AM
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Cingular doesn't have special pricing for single parents trying to pay
for their child's education.
If your daughter is going over her minutes on a regular basis, you
need to take it up with her. Maybe she could get a go phone and be
responsible for paying for her own calls beyond what you've agreed to
cover. Starting college means huge changes in her life, so I can see
why her patterns of cell phone use might have changed significantly.
If you are just objecting to the money you agreed to pay when you
entered into this new contract, then you're kind of stuck. What you
appear to be missing is that adding the second line wasn't making a
minor change to a contract that essentially stayed the same; you
started a whole new contract, and the cost of getting out of that
contract is an early termination fee of $175.00.
I hope finals week was good to your daughter and that she enjoys the
winter break.
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by oupiglet Posted Sun December 16, 2007 @ 8:34 PM
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This letter is very difficult to read as you have not used any
punctuation. It doesn't really matter, however, as when you added
your daughter's line you agreed to a new contract for that line. To
remove it prior to the expiration date will cost you. Perhaps a
better idea would be to have your daughter pay her portion of the
phone bill.
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