Angry About Disconnection Fee

Posted Sat December 5, 2009 1:24 pm, by Richard P. written to Cingular Wireless (now ATT Mobility)

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I actually switched to AT&T because of poor customer service with Verizon. I was then forced to switch back for the same reason. My Iphone was stolen and they would not give me any kind of deal on a new phone. They wanted me to purchase the phone at the new price of $400+ regardless of whether I agreed to extend my contract. I am now going to be forced to pay a disconnection fee even though they did not provide me with the tools needed to continue my contract. Even Verizon allowed me to waive this fee when a similar situation occurred. I loved my iPhone and my initial experience with AT&T, but I will no longer recommend anyone to this company. I paid my final bill but $135 to cancel a contract because I no longer have a phone is ridiculous and criminal in my opinion.

Waive my fee. I would have liked to see them discount the iPhone when I had my stolen as I would have gladly continued service with them even though I did drop quite a few calls. I bought an Ipod Touch now though so there is no reason for me to have an iPhone as it does the same thing for much less money.

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Re: Angry About Disconnection Fee by RedheadwGlasses Posted Sun December 6, 2009 @ 8:15 PM I don't understand why you expect them to cut you a deal on a phone, when the reason you needed one was through no fault of AT&T. With that rationalization, anyone who wants a new phone can just claim it's stolen, then Bam! They get a new phone! Reply Reply by Richard P. Sat February 13, 2010 @ 4:25 PM Re: Angry About Disconnection Fee by Meb Posted Sat December 5, 2009 @ 8:03 PM Why should they give you a deal on a new phone? Your phone was stolen. That's not their fault. It's not yours either, but why should they take a loss because your phone was stolen. Did you have insurance on the phone? Reply very good point! by PepperElf Sun December 6, 2009 @ 10:58 AM re by edavies19 Tue January 19, 2010 @ 5:53 PM Not necessarily true by Richard P. Sat February 13, 2010 @ 4:29 PM Yes by Richard P. Sat February 13, 2010 @ 4:30 PM Insurance by Richard P. Sat February 13, 2010 @ 4:28 PM