Not Even a Smoke Signal from Cingular

Posted Wed December 26, 2007 12:00 pm, by Jewel F. written to Cingular Wireless (now ATT Mobility)

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Dear Stanley:

You are very close to losing a long time customer. I have been with you more than 5 years. I had AT&T, I migrated to Cingular, and now have come full circle back to AT&T. I have 4 lines on one account (a Blackberry, an IPhone, 2 Syncs). I have another account with a smartphone as well (Nokia E62).

I wanted to get a phone for my dad for Christmas. I called the other day and ordered the phone, added it to the account with the Nokia, got the phone number, got the phone shipped to him, got the confirmation, etc. etc.
I called my dad and told him the phone would be there this week. Well, yesterday, during Christmas dinner, I got an automated call that advised that my order had been cancelled and I should go into the store.

I called this morning, first thing, to find out what in the heck is going on. What I found out was, the order had been cancelled because I asked for it to be shipping directly to my Dad and there is no way to reorder it. This has to be something new. My daughter is a senior at the University of Maryland and has had many phones shipped directly to her. I would have to go into the local AT&T store. This in itself would be quite a feat, as I live in South Florida and Dad lives in Washington, DC. I will NOT fly up to DC just to get my dad a phone. I actually tried to cancel ALL of my phones, but they advised that if I wish to retain the numbers, I should get a new provider first. This I will do.

I guess I understand if this is your policy, but I take major issues with the way it was communicated. You all are a wireless communication company. One would think that you would communicate with your customers better. NO ONE CALLED ME!!! NOBODY!!..I have FIVE lines, NO ONE called any of them before making the decision to cancel this phone's shipping on Christmas eve. No one sent me an email. NO one sent me a smoke signal. NO one said a word. But to even suggest that I travel 1200 miles to reorder this phone is ludicrous. It simply wont happen.

Between the 2 accounts, I pay you guys about 500 dollars a month, I'm sure one of your competitors would love to receive it!

This needs to be straightened out IMMEDIATELY! We are living in the sandwich generation. I can't be the only one that has the responsibility to care for an elderly parent. What is going on? I want him to have the phone I ordered. I want it to be delivered to him, and I don't think I should have to pay for shipping or even activation at this point!

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Re: Not Even a Smoke Signal from Cingular by CaneCorso05 Posted Wed February 27, 2008 @ 12:58 AM I can understand you being mad but you also have to understand the amount of fraud cellular companies get with shipping to other than the billing address!!!! Reply Re: Not Even a Smoke Signal from Cingular by RedheadwGlasses Posted Thu December 27, 2007 @ 4:53 PM My initial reaction is that of the OP's: She has five lines and spends $500 a month, and they couldn't call her? Reply Re: Not Even a Smoke Signal from Cingular by RowdyRetailer Posted Thu December 27, 2007 @ 9:25 AM Geez, calm down dude, you are much too tense. Its just a phone. Why in the first line did you say you got a call during christmas dinner, then you say "No one Called" over and over and over? Are you upset because a live human did not call you? I think those days are going bye bye pretty quickly. I have no idea why your phone was cancelled but if you keep acting like this and getting so hyped up over little things, you wont be around much longer. It's not good for your health, I bet you were all hyped over it again just typing this note. Focus on your family, not your phone. Reply What is going on? by Bill R Posted Wed December 26, 2007 @ 5:46 PM Jewel, Interesting. Like the other poster said..it might be a name issue but I don't see how she arrived at that. I can't blame her though trying to wade through the banter and all. Stop back. Give us some more details and then after they resolve the issue. BillR. Reply I arrived at that - potential fraud since the last names would be different n/t by PurPink Wed December 26, 2007 @ 11:50 PM Re: Not Even a Smoke Signal from Cingular by PurPink Posted Wed December 26, 2007 @ 4:18 PM I would that your father has a different last name AND you and your daughter have the same last name. That could be the reason they will not ship it to your father because his name is not "common" (if you will) to the account. Reply